Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent Service from Gina
After many months searching for the right house with many different estate agents we met with Gina at Strutt & Parker. Throughout the whole buying process we found Gina to be extremely professional, very efficient, and a very nice person. Gina was consistently on hand to answer all of our questions promptly, she was very diplomatic & helped to keep everything as stress free as possible. We would highly recommend both Gina & Strutt & Parker our experience has been excellent, thank you Gina.
Paula · 23 January 2021
★★★★★ 5/5
TrustpilotStrutt & Parker’s knowledge & expertise
Strutt & Parker’s knowledge of, and their expertise in, the rural housing market in East Kent is the principal reason we first considered using them for our house sale - and we have not been disappointed in that. Their staff in the Canterbury office work as a strong team and we, as vendors, benefitted from that, particularly in terms of their insights and perceptions. The only minor reservation was slightly slow communication in the early days - but this improved enormously as we got to know them.If we ever needed an East Kent estate agent again S&P would definitely be our first port of call!
KH · 14 January 2021
★★★★★ 5/5
TrustpilotStrutt and Parker Harpenden - excellent service!
We sold a property through the Harpenden office of Strutt and Parker. The help and guidance we received during every phase of the sale, from initial pricing through to completion, was invaluable. The staff at the Harpenden office are all highly knowledgeable and professional, but also friendly and approachable. As a result, the sale proceeded smoothly, despite the interruption of lockdown.Selling a home and buying a new one is normally the largest, most complex and most important transaction of people’s lives. Having the right advice at every stage makes all the difference between success and failure. Sally and her team at Strutt and Parker, Harpenden, were always on hand to give us the benefit of their experience and to offer practical help. They are experts in the Harpenden area market. This allowed us to balance competing considerations in an informed way, and to have a friendly and cooperative negotiation with our buyer. I should emphasise how helpful it is that all the staff in the Harpenden office are familiar with all current and prospective transactions. No matter who was present in the office, we were able to get the information and advice we were looking for, even if we dropped in unannounced. We can not recommend Sally and her team strongly enough. Building a successful team in a workplace is something that is very difficult to do. Sally has created a fantastic team who work together, play off each other’s strengths, motivate and respect one another. They are committed to achieving the very best for their clients.
Nick · 4 January 2021
★★★★★ 5/5
TrustpilotSally Noakes and team are very, very good
Sally Noakes and her colleagues at Strutt and Parker have given us a stellar service.There has been absolutely no sense of the one size fits fits all approach that in the past have made us feel houses are often treated as a commodity.Sally and the team were accessible, empathetic, authoritative and able to blend those characteristics to offer us a strategy that worked. It all not only felt right emotionally - it was logical and based on data and market wisdom and experience. Thanks to all that we could understand how and why the property was being valued and marketed.We were a pretty demanding client, but nothing was ever too much. So when we kept asking for more guidance and for solutions asap, we were speedily and efficiently managed. And best of all, the promised deliverables all happened.Give these guys a brief - they’re very, very good.
Graeme · 23 December 2020
★★★★★ 5/5
TrustpilotAmy and Hamish in the Perth office…
Amy and Hamish in the Perth office helped us to sell our parents home. They made us feel relaxed and reassured at a very stressful time. When the sale hit some unexpected snags they steered us through with the calm professionalism that only comes from a deep knowledge of Scottish property processes and experience. I would recommenced them to anyone selling a home in Scotland.
Ms · 8 July 2025
★★★★★ 5/5
TrustpilotThank you Strutt & Parker Gerrards Cross!
Strutt & Parker Gerrards Cross have been assisting us with our property search. From the very beginning, all the staff at the Gerrards Cross office have been outstanding. The team including Steven Spencer, David Greathead, Susie Easterbrook, Nikki Marshall and Jane Young, have all demonstrated a highly professional approach, seeking to understand our property needs and offered fantastic service throughout. We really appreciated their accommodating and approachable manner, which really helped at a busy time when searching for a property. We really recommend Strutt & Parker Gerrards Cross, if you are looking in the area, they are a true pleasure to interact with.Thank you Steven, David and team!
Sian · 4 December 2020
★★★★★ 5/5
TrustpilotTake the stress out of moving
We commissioned Stutt & Parker to sell our lovely Victorian house recently. The tone and positioning of the Marketing was right on point for this part of the market something we had fallen down on with previous agents. The quality of potential buyers was top notch so no time wasting and the communications from Simon & Jane gave us confidence that we were in good hands with some tricky negotiations needed at times. We've exchanged and look forward to moving soon, I've already recommended their services to one of my clients. I don't recommend people to my clients unless I know they have equally high professional standards. House selling doesn't need to be stressful if you're in the right hands.
Peter · 27 November 2020
★★★★★ 4/5
TrustpilotI used S and P partly because they…
I used S and P partly because they offered the highest price estimate and partly because I knew that, as a large company, their contacts to the likely markets were strong. Overall, my experience was good. The marketing material was high quality. I thought that there was an underestimation of my home's principal USP ie granny flat. There was lots of talk of multi generational living but that missed the point: grannies need to be on the ground floor. My other observation is that I thought S and P were far too slow to return staff after the first lockdown when business cleaaly picked up. That was UNFAIR on the remaining staff of whom too much was asked and not a good advert. I was grateful to Rozanne as manager particularly in the latter stages of both the sale and purchase.
Anthony · 26 November 2020
★★★★★ 5/5
TrustpilotThank you Steven Spencer & Team
A huge thank you to Steven Spencer and his team @ Strutt & Parker for playing their part in helping us turn our dream into reality. Steven and his team were very approachable and professional throughout the process, any queries were responded promptly and ensured complete transparency and clarity in communication. He understood and acknowledged motivations and intent on both buyers & sellers side and handled the deal professionally yet with a personal touch and positive outcome. Based on our experience I'd highly recommend Steven & his team @ S&P
Jigar · 26 November 2020
★★★★★ 5/5
TrustpilotLeagues above other estate agents.
Leagues above other estate agents.Having used numerous estate agents throughout the last 30 years we found Strutt and Parker to be leagues above other estate agents. We would especially like to thank Gina Simpson née Antoniou for the amazing personal care and attention during the sale of our property. Gina was in contact every day, to ensure the sale of our property ran as smoothly as possible during a stressful time. I believe her one to one and negotiation skills were a major factor to the successful sale of our property. We will be in touch soon for our next purchase!
Carmen · 20 November 2020
★★★★★ 5/5
TrustpilotDREAMS REALLY DO COME TRUE
We saw a very beautiful house at a difficult time for viewing with the virus. However, we found Strutt and Parker staff to be very understanding and knowledgeable and they made an appointment and as we had travelled a long way we were extended more time at the property and were able to take many photos. The Director of Kent was especially helpful and supplied us with photos of parts of the house where we had forgotten to take them. He was helpful when we made an offer and pitched our offer at the right level which was accepted. Throughout the conveyancing process he held our chain together with great skill and patience and thanks to him and his willingness to communicate with all parties involved including solicitors we managed to see the process through to a wonderful and successful conclusion where all parties were happy. We are indebted to the Strutt and Parker staff for their considerable experience which made a stressful process bearable. Many thanks for such an early Christmas present to all at Strutt and Parker but especially Edward Church and all his staff proving that dreams really do come true. Highly recommended and professional but also friendly and skillful. James and Olga
James · 17 November 2020
★★★★★ 5/5
TrustpilotWe recently completed on the sale of…
We recently completed on the sale of our house. As usual we were part of a chain and hurdles and barriers where thrown up throughout the journey.Strutt and Parker and in particular Victoria Rose were amazing in guiding us and proactively managing our sale. Had it not been for Victoria I'm not sure if we would have got there. Throughout she remained calm and very professional.I would highly recommend Strutt and Parker and would not hesitate to use them again.James - Sevenoaks resident.
James · 12 November 2020
★★★★★ 5/5
TrustpilotFantastic from start to finish
We couldn't have asked for a better service than the one we received from Oli and his team at the Exeter office. They sold two properties for us (5 years apart, second one has only just exchanged contracts). Both times Oli worked tirelessly to facilitate communication between all parties. His humour, patience and approachability made an extremely stressful period far more enjoyable and I was so grateful for his support. So many agents get an offer then do nothing to push things forward. Oli and his team are the opposite of that and I highly recommend them.
Sarah · 4 November 2020
★★★★★ 5/5
TrustpilotCharlotte from Notting Hill
As tenants looking for a new apartment to rent, we have been in touch with many agencies and have not always encountered professional agents but Charlotte Hewett from Notting Hill was great. She was honest, transparent and helpful along the whole process and managed to get our offer accepted with all the conditions we asked for. In the end we chose a different apartment which we preferred but she stayed professional throughout the process. In the end, we saw 19 apartments and Charlotte stood out as our favorite agent.
Corentin · 24 October 2020
★★★★★ 5/5
TrustpilotI would like to thank the excellent…
I would like to thank the excellent team at Strutt & Parker Guildford for all their help and assistance with our house sale. From the first call to Jackie Knights to Ken Roberts who did the valuation and to Jill Beech who was in charge of the sale, you have all been amazing support, professional, and responsive. I cannot thank you enough for making what is usually a painful process, quite straightforward. I would particularly like to thank Jackie Knights who as post sales support, often had to deal with queries on her day off. It was the best decision to use your Company for our house sale. Thank you!
Maryam · 21 October 2020
★★★★★ 5/5
TrustpilotThese 5 stars are dedicated to Meena Patel
These 5 stars are dedicated to Meena Patel who from the moment she showed us the property and took us through the rental agreement which were her remit on to going way beyond her call of duty. Where property management was remiss in making sure the apartment was ready for occupancy she was always available and ready to help and solve large and small problems right down to getting a second key cut herself. Jay O’Dell was also very helpful. They set a high standard which hopefully can be met by other members of the team
Annabelle · 15 October 2020
★★★★★ 5/5
TrustpilotWildacre Sale
We were extremely pleased with James and his team at the Haslemere office and how they handled the recent sale of our house.They proved to be very professional, pleasant and understanding in the way we wished to sell the house.Their advise on the timing to launch the house to the open market was 'spot on' and resulted in a number of viewing the in first two weeks of marketing. The house was under offer within two weeks and contracts exchanged within six weeks.Their is no hard sell at Strutt&Parker just a calm approach which gets results.
David · 12 October 2020
★★★★★ 5/5
TrustpilotStrutt & Parker were great!
Strutt & Parker were great!We used S&P for our house sale and they scheduled the many viewings that they had promised and had arranged a sale within 2 weeks of our house being on the market. Katherine was very helpful from start to finish and kept us informed every step of the way. Even though we didn't buy our new house through S&P, Katherine, Sally & Harry all gave us great advice on the 2 houses we were considering and helped us decide and agree our purchase at the right price. S&P in Harpenden have advisers that are very knowledgeable, genuine and super nice too. Well done S&P!
Marcus · 6 October 2020
★★★★★ 5/5
TrustpilotOur house proved difficult to sell…
Our house proved difficult to sell having been launched on the market in March 2019, we exchanged sale contracts last week thanks to the enormous support from Strutt’s Chelmsford office director Mark Davies. Mark took over the sale personally when we re-marketed in early July. There were complicated technical Land Registry problems with the sale and these were overcome thanks to Mark’s persistence, regular contact with us as vendors and with both sets of solicitors. Mark’s constantly proactive approach made the difference as did his willingness to go far beyond the call of duty. Please pass this feedback on to Mark and his line management. Overall a hugely beneficial experience and Mark Davies is a tremendous asset to your business.
Richard · 22 September 2020
★★★★★ 5/5
GoogleIt has been an absolute pleasure working with Oliver Hayden! Oliver was super-quick in getting a grasp of our needs and was always maintaining maximum flexibility in terms of adjusting to those and providing most suitable and freshest solutions available on the market at that instant of time. His top level professionalism, friendliness, optimism, ability to think outside the box, going an extra mile on a continuous basis and, most importantly, stepping in the shoes of a client from day one simply made us feel that we are being cared and that we are in safe hands! We worked with a range of agents and Oliver definitely stands out! Would suggest him to anyone else without a hesitation!
Irina · 26 March 2020
★★★★★ 1/5
Trustpilotnever experienced such lack of professionalism
We have never experienced such lack of professionalism. The team was aware that we are travelling 1.5-2 hours with infant twins to view multiple properties. On arrival I saw an email sent 5-10 minutes prior to the viewing saying it was cancelled because nobody could show us around due to someone calling in sick last minute. When calling the agency they apologied of course saying that the person in charge at the development as well as the agency were not around either. The developer apparently did not even know the time of the viewing hence the late cancellation. It is beyond me how nobody can cover a sick colleague especially under these circumstances and how the viewing time is unknown so potential buyers are not wasting time and petrol driving there, not to mention the effort it takes travelling with infant twins.
Shari · 23 November 2024
★★★★★ 1/5
TrustpilotHorrid experience
Horrid experience. They said the flat was “under offer” but continued marketing it. Wasted time and resources.
Tee · 27 July 2026
★★★★★ 5/5
TrustpilotReally recommend associate Sian Merrilees, from South Kensington…
Sian Merrilees from South Kensington was amazing! She completely understood what my family requirements were and was very proactive in finding us matching options.Always with a very professional posture, but at the same time very friendly and that gave us a sense of security and total confidence. Congratulations!
Ana · 12 February 2024
★★★★★ 5/5
TrustpilotOlivia Higginson at Strutt & Parker…
Olivia Higginson at Strutt & Parker Notting Hill was absolutely superb. She has a deep knowledge of the market and deployed it intelligently to value and market my home, getting to an accepted offer within 10 days of instruction. She also shepherded my house purchase and when I was taken seriously ill in the middle of the process, she stepped in on many levels to help get the process resolved smoothly. I cannot recommend her more highly.
Joanna · 16 November 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
