Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHad such an amazing experience from start to finish , Ben was soo polite on viewing a house , amber was also excellent getting the offer in for us to buy the house and always at the end of the phone with any questions I had , the day of completion was such a breeze all smiles when collecting the keys
Thanks guys !
Sarah · 14 January 2026
Agent replied · 14 May 2026
Hi Sarah,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had an amazing experience with Ben and Amber. It's fantastic to know that our team made the process smooth and enjoyable for you. We appreciate your kind words and wish you all the best in your new home!
Best regards,
Harrisons Homes
★★★★★ 5/5
GoogleReally impressed by Charlotte and her team from taking my initial enquiries from Rightmove to following up on all questions. She coordinated a virtual viewing to engaging with me throughout. I wanted to see another property by virtual or have a friend see it but another local estate agency refused and were just rude. So a breath of fresh air to work with professionals who see tenants as human beings looking to make an important decision which is to find the right home! Thank you for making this experience delightful.
Adama · 13 August 2025
Agent replied · 13 June 2026
Hi Adama, Thank you so much for this kind review!
★★★★★ 5/5
GoogleFrom the moment I requested a virtual viewing while we’re abroad, the service from this agency has been outstanding. Charlotte contacted me immediately after I expressed interest and arranged for videos to be taken the very next day. She was consistently responsive to all our questions, and the referencing and affordability checks through Goodlord were seamless and straightforward.
We’ve been searching for apartments for about a month with mixed experiences from other agencies - viewing requests ignored, or little to no information provided. In contrast, this agency has been exceptional. I wouldn’t hesitate to recommend them to anyone looking to rent or sell a property. They are a real credit to the landlord of the property we’re currently about to secure.
Nix · 13 May 2026
★★★★★ 5/5
GoogleHuge thank you to Trudy and Greg for helping me sell my house! From start to finish, they were incredibly knowledgeable and guided me through every step with confidence. They always kept me updated, answered all my questions quickly, and made the whole process feel smooth and stress-free.
I truly felt like I was in safe hands the entire time. I wouldn’t hesitate to recommend them to anyone looking to buy or sell a home. Five stars all the way!
Abby · 13 May 2026
★★★★★ 5/5
GoogleI cannot thank Susan & David for their tremendous effort, patience & commitment to helping me sell the house in Marlow.
Not only were they very diligent with viewings but constantly keeping us updated & persevered through very difficult selling process.
I will be forever grateful & definitely recommend them !
Pat · 18 April 2026
Agent replied · 18 May 2026
Hi Pat, thanks so much for your review! We have passed on the kind words to David and Susan!
★★★★★ 5/5
GoogleJenny Hall is an exceptional estate and rental agent who consistently goes above and beyond for her clients. Her knowledge of the rental market is outstanding, and her professionalism, honesty, and attention to detail make the entire process smooth and stress-free.
Jenny is incredibly responsive, approachable, and always willing to provide clear guidance and expert advice. Her understanding of market trends, tenant requirements, and property values is second to none, giving clients complete confidence in her recommendations.
What truly sets Jenny apart is her dedication and commitment to achieving the best possible outcome while maintaining a friendly and professional approach throughout. She is without doubt one of the best and most knowledgeable agents in the rental market, and I would highly recommend her to anyone looking for a first-class service.
DP · 8 May 2026
★★★★★ 5/5
GoogleI had a wonderful experience working with Paige Palmer while searching for a two-bedroom apartment. From the very first call to the final stages, she was absolutely excellent. Paige was professional, attentive, and incredibly supportive throughout the entire process.
She guided us every step of the way with patience and clarity, making what could have been a stressful experience feel smooth and easy. On top of that, she was always kind and warm in her communication, which made a big difference.
Thank you so much, Paige, for your dedication and for being so helpful. We truly appreciate everything you’ve done for us. We hope that one day we’ll have the opportunity to work with you again this time when buying a property!
Highly recommended!
Johnson · 5 May 2026
★★★★★ 5/5
GoogleMartin and the team were friendly and professional at all times. We had a particularly complicated sale which lasted for about a year. During this time they kept in touch with us, answered our queries and looked after all the viewings. We were very happy with the service that they provided.
Sarah · 6 April 2026
Agent replied · 6 June 2026
Hi Sarah,
Thank you very much for your kind review.
We’re delighted to hear that you were happy with the service Martin and the team provided throughout what was certainly a long and complex sale.
Keeping our clients informed and supported during challenging transactions is incredibly important to us, so it’s great to know you felt well looked after along the way. Martin will be especially pleased to hear your feedback.
Thank you again for placing your trust in us, it was a pleasure working with you.
★★★★★ 5/5
GoogleKayleigh Manning has been wonderful! As first time buyers she so lovely when viewing the properties and asking us how we felt about each one. Very quick with following up the next day for us to offer and has been so great to communicate with xo
Dani · 13 May 2026
Agent replied · 13 July 2026
Thank you Dani for the 5 star review and kind words about Kayleigh, she takes customer care to another level and will really appreciate you recognising this
★★★★★ 5/5
GoogleWe recently became tenants at our first home in Cambridge. Darcey and Millie made the entire process incredibly smooth and stress-free. As tenants, we had a lot of questions about the tenancy, and they were patient, highly professional, and …
Nesto · 25 June 2026
Agent replied · 25 July 2026
Thank you so much for your wonderful review.
Moving into a new home, especially your first home in Cambridge, is a … More
★★★★★ 5/5
GoogleI have had a very good experience with Streets Ahead South Norwood so far. Paige has been extremely helpful, professional, patient, and supportive throughout the referencing process. She has always replied quickly to my emails and kept me updated during every step.
As English is not my first language, I really appreciated her kindness and understanding while helping me with the process and documents. Thank you very much for all your help and support!
Alexsandra · 5 June 2026
★★★★★ 5/5
GoogleWe sold our house through another estate agent who were hopeless. Our buyers sold their property through Wentworth as we had not heard anything from our Estate agents off and on for 94 days we approached Wentworth to assist us as we were completely in the dark. Rebecca and Andy in Wentworth who were fantastic there kept us informed, even when Rebecca was on holiday she called us . My husband and I say a huge thankyou to Wentworth , kindness and support. Em
Emma · 19 April 2026
★★★★★ 5/5
GoogleWe had a fantastic experience working with Tommie Predgen to secure our new flat. From the very beginning, he took the time to understand exactly what we were looking for and made us feel completely supported throughout.
He was always quick to respond, super proactive, and worked efficiently to make sure everything moved forward smoothly. It genuinely ended up being the most pain-free move we’ve ever had.
Would absolutely recommend Tommie to anyone looking for a reliable and dedicated agent!
Kevin · 17 April 2026
★★★★★ 5/5
GoogleI would highly recommend Katie and the Kingshills team. They supported me through 2 abortive sales and a successful sale with great advice and professionalism. Excellent communication, using wattsapp rather than inconvenient phone calls. Katie was a great liaison between the buyer and the solicitors’, keeping me abreast of the sale process throughout. Many thanks!
Debbie · 18 February 2026
Agent replied · 18 May 2026
Hi Debbie, thanks so much for your kind words! I know it was problematic, but we do really appreciate your patience! All the best!
★★★★★ 5/5
GoogleRosie was fantastic today. Really helpful and informative on the phone, and felt like she was working with us rather than just for the landlord. Great show around, where she was engaging and able to answer all of our questions.
Louise · 14 June 2026
Agent replied · 14 July 2026
Thank you for the great feedback! We're so glad to hear that Rosie was helpful, engaging, and able to answer all your questions during the viewing. We really pride ourselves on working with our clients, and it’s wonderful to know Rosie delivered that experience. We'll be sure to pass on your compliments to her!
★★★★★ 5/5
GoogleJust got my new home key yesterday and i cannot be more happier than that. Thank you to all the member who were associated with me all these months to fulfill my dream.
Firstly thank you so much Nicola for helping me to deal in my initial days and being so patience with me and my questions main credit goes to you for letting me have my home.
Secondly thank you so much Trudy. Wow you have been like a friend to me honestly when nicola handed me to you i was very skeptical at first not knowing you at all but the very first phone call with you changed my mind you were so open and so so friendly that my nervousness was gone. You always answered my call no matter the time. You guided me throughout the remaining process not like a teacher but like a family. You can't imagine how lucky i was to get you. Words are not enough my dear to describe you.
Lastly thank you Greg for being so welcoming when we visited the office to collect keys. It looked like you were more happier than us. And thank you for the goodies bag it was so nice of you all.
Purnima · 13 April 2026
★★★★★ 5/5
GoogleHuge thank you to Claire, Millie, and the rest of the team for making my home purchase such a smooth and positive experience. They were incredibly helpful, kept me regularly updated throughout the process, and truly went above and beyond to make it happen. I couldn’t have asked for better support, highly recommend!
Jakub · 3 March 2026
Agent replied · 3 August 2026
Hi Jakub! 🌟 Thank you so much for your wonderful 5-star review! We’re thrilled to hear that your home purchase was a smooth and positive experience. Your kind words about Claire and Millie mean the world to us, and we’ll be sure to share … More
★★★★★ 5/5
GoogleI had a great experience working with street ahead south norwood. I paticularly recommend Ade! He is professional, helpful, and always available to answer my questions. He made the whole house process smooth and stress-free. I truly appreciate his support and would highly recommend him to anyone looking for a home!
Kafilat · 16 March 2026
Agent replied · 13 April 2026
Dear Kafilat,
Thank you so much for your wonderful 5 star review!
We’re delighted to hear that you had such a positive experience with our South Norwood team. Ade will be especially pleased to know his professionalism, support, and dedication made your home journey smooth and stress free, that is exactly the level of service we strive to provide.
We truly appreciate your recommendation and wish you all the very best in your new home. If there is ever anything we can help with in the future, please do not hesitate to get in touch!
Kind regards,
Zoe
Streets Ahead
★★★★★ 5/5
GoogleI had a really positive experience with this agency. Jamie was especially wonderful, she was kind, supportive, and always helpful throughout my time with them. Her friendly approach made everything much easier, and I truly appreciated her assistance. I’d happily recommend the agency to others.
Uniter · 1 May 2026
Agent replied · 1 July 2026
Thank you for your lovely review and we're so pleased you've been happy with our service! Best wishes from Jamie, Suzy, Daryl, Damien & Sian
★★★★★ 5/5
GoogleWe would like to thank Oscar at DC Lane for his professionalism and support during the process. The service we received was excellent and communication was always very good. Whenever we contacted him with a question or request, he responded quickly and was always helpful.
My husband and I truly appreciate the support we received. We would happily recommend DC Lane to anyone, whether you are selling or buying a property. You can expect a professional service and great communication throughout the process. Wioleta and Bart 😊
Wioleta · 26 March 2026
★★★★★ 5/5
GoogleGreat service throughout. I met Ross initially to discuss and agree the sales approach, he was very understanding and professional in his approach. Rupert was always available from start to finish to update and destress the process once the sales was underway. Amanda our sales progressor was persistent in her approach. Thank you all. F&C was the right choice :)
Jo · 15 December 2025
Agent replied · 15 July 2026
Thank you Jo, it was our pleasure to help you move. Throughout the process you trusted our advice and judgement and thankfully it pad off. Now you can go be with your family. Enjoy.
★★★★★ 5/5
GoogleGood reliable people, always on hand to help and give advice.
Like to say a special thank you to Daryl for all the solicitor stuff, paperwork etc, was so helpful and a lovely man, all the team are great!
Big thank you ☺️
Valerie · 1 May 2026
Agent replied · 1 July 2026
Hi Valerie, thank you for your lovely review and praise for Daryl! We're really pleased you had a good experience and wish you the best going forward. Damien, Daryl, Suzy & Sian
★★★★★ 1/5
GoogleJames is rude and unhelpful. Sides with abusive landlord. Absolutely no help when trying to contact landlord for repairs. landlord hasn’t addressed repairs from 3 years ago and refuses to accept calls claiming he is sick. Told James landlord left threatening voicemail and he said he didn’t care. Beware all they do is collect money then they become aggressive and impatient when the renter is going through hardship. (I’ve been patient with a their rogue landlord for 3 years.. after being hospitalised for 3 weeks the rent was 6 days late before I started receiving threats and James switched up personality)
Addition.
James is a liar just like the landlord. Like I said I have proof of all communications with the landlord. I have recordings of James admitting the landlord is difficult and sharing personal details with me. I had been taking calls in regards to the property as my mother did not have time. James has admitted to speaking to my mother on many occasions so now this switch of energy is very weird. He claims a 3 year tenancy which my mother has NOT been there 3 years. The contract ended in 2023 and there has been no renewal. James realises they have no legal power and now has resorted to lies to save his “reputation “. He should NOT have shared information about the landlord with me if I’m not the tenant. Not very professional at all.
Both James and the landlord have admitted that he got into a physical altercation with the previous tenant at the end of a 10 year tenancy. Clearly the landlord has form for this so beware of Martin Hatfield as a landlord and James Charlton as a liar. Along with the saved recording of the landlord talking about “harming” me I have all the proof I need to know I’m telling the truth. Saying you “dont manage the property” but you don’t believe about any maintenance issues? Absolutely ridiculous and a flat out lie. There’s a full detailed log of everything wrong with the property after move in so I’ll be interested to see where the lies are. From a wardrobe that has not been able to be used since move in. To the terribly painted walls and piss poor repairs? Or the hall way radiator that has never worked a day since move in.
Lola · 18 May 2025
Agent replied · 18 May 2026
Dear Lola,
Please allow me to give my side of the story for potential clients to understand this situation. We rented the property to your mother 3 years ago. Recently the rent was not paid, I therefore contacted your mother (the tenant) to pay the rent. Your mother claimed to not know who I was and asked how I got her contact details, when we have clearly been in contact with each other for a number of years, this was clearly very alarming for us.
It has come to our attention recently that your mother is no longer living at the property, and you are living in the property illegitimately. The fact you are now saying you have been living there for 3 years is again very concerning and we will follow the correct legal route to deal with this.
When you called me to discuss non-payment of rent, I refused to engage with you as you are not the tenant. As far as we are concerned, you have no relevance to the tenancy and I do not have permission to engage with you on behalf of the tenant, your mother.
As you are well aware we do not manage the property and we cannot comment on maintenance issues, however as far as we are concerned the property has been maintained by the landlord and I do not believe these allegations to be true, but instead to divert the attention away from the situation.
We will continue to act as a responsible agent for our client.
Regards,
James Charlton
★★★★★ 5/5
GoogleKingshills have been superb since we used them as letting agents from August 2022 until last week. To mention in particular, James Charlton and Stephen Grace for their service and responsiveness. Kingshills were efficient, friendly and easy to work with. Thanks to them (and an excellent tenant), we have had a great experience of renting out our flat. Even when it was time to move on and sell the flat, Kingshills were once again on top of matters and we felt their agency fee was reasonable. Well deserved 5 stars & thank you for your service 👏
ANDREW · 18 May 2025
Agent replied · 18 May 2026
Hi Andrew, thanks so much for this amazing review. We are thrilled that you had such a great experience with us! :)
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