Trusted Agent profile · London
Verified
★★★★★
1,763 reviews across 2 platforms
4 - 6 Westow Street, Crystal Palace, London, SE19 3AH
Part of Streets Ahead, see every office.
Streets Ahead's office in London, at 4 - 6 Westow Street, is rated 4.7 out of 5 across 1,763 reviews on two platforms, including 1,479 Google reviews rated 4.7.
Send Streets Ahead a message.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe recently had our properties valued by Jenna and I can honestly say the experience was excellent from start to finish. …
Thank you Bill for such a detailed and positive review. Jenna is certainly passionate about ensuring we deliver a great servive to our clients, she will be over the Moon that you recognise this
5/5
GoogleWe have found Adam and the team at Manning Staintons Letting department extremely helpful and efficient especially most recently when dealing with a problem with our boiler. They contacted the engineers who attended within 30 minutes and resolved the issue. Great service.
Happy to hear you are pleased with our service - best wishes😊 …
5/5
GoogleWe had an excellent experience working with Jibran throughout our purchase. He was always polite, helpful and proactive, keeping us informed and responding promptly to any questions we had. His professionalism and support made the process …
1/5
GoogleThis company has extremely poor customer services and discriminates people based on their place of birth. This was reported to the police as a racist abuse and legal action will be taken. I strongly advise anyone to stay away from these people.
5/5
GoogleI have recently rented a flat through them with the kind help of Mr. George Reeves. I have nothing but praise for the service I received, not only because of his kindness throughout the whole process, but also because of how fast, …
5/5
GoogleAfter struggling with a local agent, we decided to give F&C a try. The moment Helen showed up, we knew we had a true professional on our side. Not only did she sell our house, but she also negotiated a great deal on the property we were …
Thank you Allan.
5/5
GoogleDaniel & Hannah were both very professional and knowledgeable. They stayed in touch and were very respectful of our home. We can’t recommend them enough. Thankyou.
1/5
GoogleAvoid this company, the service and attitude from Staff is the most shocking I have EVER experienced in my 30 years of Agency. Shocking
Hi Sean, Thank you for taking the time to share here. We're really sorry to hear that you've not experienced the service levels you were expecting and deserve. A member of our escalations team has tried calling you yesterday and today. We'd love to be able to be able to speak with you directly and help resolve this matter for you.
5/5
GoogleIzzy and team were very helpful and polite and professional in helping me find my next rental in Reading.
5/5
GoogleI wanted to applaud the level of efforts, professionalism and friendliness that Lou, our estate agent, displayed. She is a credit to Brockenhurst and has left an impeccable impression. I really recommend this agency for first time tenants
Thank you so much for your kind words! We’re delighted to hear that Lou made such a positive impression and supported you so well as a first-time tenant. She’ll be thrilled to see your feedback. Wishing you all the best in your new home!
5/5
GoogleEnzo, Emma and Maxime were really friendly and helpful, they made a big effort to get things sorted out quickly and provided reassurance during a house move at a stressful time of year. They have given a very positive and professional impression of Streets Ahead and make you feel looked after, thank you!
Thank you Catherine for taking the time to leave us a review. I will pass your comments on to Enzo, Emma and Maxime. Thanks, Laura
5/5
GoogleLovely experience with Paige. We are still looking for a place and I’d like to keep dealing with her to find the perfect one!
Dear Elena, Thank you so much for your kind words! We’re delighted to hear you’ve had such a lovely experience with Paige so far. She’s truly dedicated to helping our clients find the perfect place, and we’re so pleased you’d like to continue working with her. We’ll make sure she stays in close contact and keeps you updated with any suitable properties that come up. We’re confident she’ll help you find the right home. Thank you again for choosing Streets Ahead. We look forward to helping you secure the perfect place. Kind regards, Zoe Streets Ahead
1/5
GoogleAvoid!!!! So rude and such bad customer service. Phoned up to enquire about rentals to speak to a lady who was very abrupt and so unhelpful and hung up when I was explaining what I was looking for. Very disappointing as really keen on some …
Good morning Jack We would really like the opportunity to discuss this review further with you so we can establish the branch, team that you refer to, to be able to look into … More
5/5
GoogleI can’t speak highly enough of Mark as an estate agent. From day one, he has been incredibly kind, approachable, and genuinely supportive to my partner and I during our stay with Ewe Move. Throughout our time in the flat, he was always on …
Hi Beth, thanks so so much for your kind words. We do try our best at all times. Thanks again for being such great tenants. Take care, M
5/5
GoogleYou feel all the staff are so invested and interested in you, they couldnt have been more helpful - Hannah, Millie, Pippa, Dan & Matt and I think a few more I may have missed. Thank you
5/5
GoogleI cannot give Ewe Move less than 5 stars but I wish I could give them more! Ewe Move are the only reason we’ve completed on our purchase. They went above …
Hi Julianna, thank you for your 5* review! Glad we managed to get there in the end and hand over keys to your new home. Can't wait to see what you do with it and wish you all the best in there for years to come! Suzy, Damien & Daryl
1/5
GoogleI've bought, built and sold properties every year for the last ten. We have a beautifully renovated house to sell in Whitley Lodge, with a substantial plot of land attached. After multiple calls, and no response to emails I'll take my business elsewhere. If 0 stars was an option I would have given it. For anyone selling a property over £350k, please look at the reviews/ratings before signing up with this company.
1/5
GoogleI recently had the misfortune of dealing with [Property Agency Name], and it was an absolute nightmare from start to finish. First and foremost, their customer service is atrocious. Calls and emails went unanswered for days, and when I finally did get a response, it was rude and unhelpful. The agents themselves are completely incompetent. They showed me properties that were nowhere near my specified criteria and tried to pressure me into making decisions on the spot. It's clear they are more interested in making a quick commission than actually helping clients find suitable homes. Moreover, the properties they manage are in deplorable condition. The apartment I was shown had mold in the bathroom, broken appliances, and the overall cleanliness was subpar. It was evident that the agency doesn't bother with proper maintenance or inspections. To top it all off, they are dishonest and lack transparency. Hidden fees and unexpected charges popped up at every turn, making the entire process feel like a scam. They promised amenities that didn’t exist and provided misleading information about the terms of the lease. In summary, avoid [Property Agency Name] at all costs. They are unprofessional, untrustworthy, and a complete waste of time and money. Save yourself the headache and go with a reputable agency that actually cares about its clients.
1/5
GoogleAbsolute Nightmare of an Experience If I could give this agency zero stars, I would. From start to finish, my experience was nothing short of a disaster. Here are just a few of the many issues I encountered: 1. Incompetence and Unprofessionalism: The staff seemed completely clueless about their own processes and services. They were consistently unhelpful and displayed a lack of basic professional etiquette. It felt like they were more interested in chatting among themselves than attending to clients. 2. Communication Failures: Reaching anyone at this agency was a Herculean task. Calls and emails went unanswered for days, and when I finally did get a response, it was vague and uninformative. They never followed up on any of my concerns. 3. Missed Deadlines: The agency missed every single deadline they set. I had to constantly chase them for updates, and each time, they had a new excuse. This caused significant delays in my project and unnecessary stress. 4. Overpromising and Underdelivering: They made grand promises during the initial consultation but failed to deliver on almost every front. The final output was shoddy, subpar, and not at all what was agreed upon. It was clear that they lacked the necessary skills and resources. 5. Hidden Fees and Overcharging: The cost structure was deceptive, with numerous hidden fees that were only revealed after the fact. They overcharged me significantly, and when I questioned the billing, they were dismissive and rude. 6. Unethical Practices: I also witnessed several instances of unethical behavior, including trying to pass off others’ work as their own and giving misleading information to other clients. This agency clearly lacks integrity and transparency. In short, avoid this agency at all costs. They are unprofessional, unreliable, and unethical. Save yourself the headache and take your business elsewhere.
1/5
GoogleAVOID AT ALL COSTS SCAM ARTISTS Booked a property for summer only to come to it completely uninhabitable, pee stains left on mattresses and all the rooms in a mess. The landlords junk was also all over the place. Best of all the concierge then demands me to give back keys and I officially can't stay in the property. This agency then laughs away and tells me to sue them whilst not answering any messages or calls! I immediately asked for a refund and was told to 'take it to court' Avoid this company at.all.costs
1/5
GoogleDO NOT RENT from these crooks! After renting a short let, our client was evicted and the keys confiscated by the concierge. The property was also filthy and had 10 rubbish bags that put housekeepers had to remove as not prepared properly for a short let. They breached the contract and then refused to have a conversation about it . Left £100,000 out of pocket and Shaun the manager said to see us in court rather than sort it out professionally. Ignored 10 calls to the office then had to track him down at office and he ran away . Cowardly and unprofessional
5/5
GoogleLeah from T&C came to us as a personal recommendation from friends who said she was someone who went the extra mile to provide an outstanding service and was incredibly hard working with an extensive knowledge of the market. She proved this to be absolutely true and we would also highly recommend her. She is proactive but not pushy and goes above and beyond to try and find the right tenant and seems to work all hours/days of the week to deliver the best service. She has a very friendly and personable approach which makes the whole experience much easier.
5/5
GoogleDaniel Craven has been amazing throughout the entire process was very helpful, answered all my questions and communication was great. Would most definitely recommend!
5/5
GooglePam and the team are excellent
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Send Streets Ahead a message.
