Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleSteer clear of this so called letting agent. All we had was lies for nearly 5 years. The worst experience I had was with a director called Richard Hall which I had to insist he left the premises after the way he spoke to my partner then surprise surprise an eviction notice was given to my 12 year old daughter in an open envelope two weeks later. I'm surprised Richard Hall can direct himself home at night. I'm sure they will respond to my honest review with more lies. STEER CLEAR. update to your response, why would the landlord move back in when he lives next door and I've not seen any for sale adverts for the property. You have just proven you tell lies. my advice to anyone steer clear and i suggest searching the one star reviews before doing anything. Yet another update as the house has now gone up for sale on elm dale road, so much for the landlord moving into it MR L&A LETTINGS. Please anyone thinking of using this so called letting agent DONT just save yourself as these idiots nearly put me and my family on the street over Christmas. oh not forgot about you MR HALL.....
STARTUP · 21 May 2024
Agent replied · 21 May 2026
Thanks for your thoughts. How odd, you left this property almost one year ago having lived there for six years, during which time you never indicated that you wanted to leave. The landlord eventually instructed us to serve notice as he was either going to move back into the house or sell it.
Strange that you should record this now, however I’d refer you and anyone reading this to the many 5 star reviews from both landlords and tenants alike.
Lyndon Whitehouse
Owner L&A
★★★★★ 5/5
GoogleWe recently sold our house with Maddisons, and we are so grateful that we chose them. They managed every aspect of the sale for us with great care, from initial valuation and advice, right through to the day we moved out. …
Danielle · 10 October 2025
Agent replied · 10 June 2026
Dear Danni and Andy, Thank you so much for such a fabulously glowing review, we are so grateful for you taking the time to share your feedback. We have really enjoyed working with you both and whilst you had your fair share of bumps along … More
★★★★★ 5/5
GoogleJust incredible service from this wonderful agency - they sold our flat smoothly during global crisis
Alice · 18 May 2026
Agent replied · 18 June 2026
Thank you Alice.
★★★★★ 5/5
GoogleMark from the St Albans branch was a pleasure to deal with. He was friendly, calm and always contactable. Despite a small hiccup in the process he never put pressure on us or spun us any lines. He was honest, fair and I would definitely both recommend him and use him again. Thank you for making what can be a hideously stressful thing be so easy and transparent.
Lorna · 4 December 2025
★★★★★ 5/5
GoogleHannah Naughalty has been amazing - great communication and very efficient- most importantly I have had an offer already after only a few weeks on the market ! …
David · 6 September 2025
★★★★★ 5/5
GoogleWe have used Reapit since 2021 and have found them to be an excellent company to work with. The responsiveness we receive when any issue's occur is far superior to any previous CRM providers we have used in the past and they are always willing to listen to any suggestions or changes we may suggest to improve the system.
Carl · 19 February 2026
★★★★★ 5/5
GoogleThank you so much to Jo, Tracy and Kizzie for their hard work in getting us to completion and helping push things along in the process. It was nice to enjoy our first cup of tea and some biscuits when we got the keys.
Mudasser · 12 September 2025
Agent replied · 12 May 2026
Thanks Mudasser, I bet that tea tasted that little bit sweeter in your new home - enjoy!😊 …
★★★★★ 1/5
Google5 attempts to organise a viewing, over 4 days with repeated promises to get back with confirmation. After I had to chase i eventually have the displeasure of talking to “Rupert”. One of the most arrogant and sleazy sounding estate agents I have ever spoken to. He made excuses in a tone of voice I would expect from an SS Officer. I will not use this estate agent ever again and recommend you do the same.
Ross · 15 July 2024
Agent replied · 15 July 2026
Hi Ross, thank you for your review and we are sorry that your experience was not a positive one. After investigating this further I wanted to add some missing information to your review which may help add some context.
You contacted us on the 23rd January requesting a viewing and was greeted by our out of hours team who handle the over flow of calls when we are on the other line. Within 2 hours of your initial contact we emailed you asking you to contact the office as we needed to register your details and discuss the property before we could confirm a viewing. Unfortunately, you called after 5:30pm when the office had closed. On the 24th (the next day) we called you in the morning and managed to speak to you. You confirmed that you had to sell in order to buy and we explained that the property you wanted to view had an offer that was being negotiated so we would need to speak to the seller to confirm if they wanted a viewing from someone who had to sell. The seller came back to us the next day (25th January) to confirm that they were going to accept the offer they had an a viewing would not be possible as you would need to sell before you could buy so they did not want to waste yours or their time.
We are sorry that we were unable to secure a viewing for you and that between waiting for responses from you and the seller it took 48 hours to come to a resolve but we have to act in the best interests of our sellers and also yourself and a viewing would not have been fair to you, the seller or the person whom was about to have an offer accepted on the property.
We wish you all the best with your property search.
Kind regards
Fine & Country
★★★★★ 4/5
GoogleWe were happy with our experience. The market was challenging at the time and Ross and the team helped ensure we sold at a reasonable price. Many thanks
Bunny · 15 July 2024
Agent replied · 15 July 2026
Thank you Bunny. Yes the market was tough but we got there and I am so pleased you were able to move and start a new chapter.
★★★★★ 5/5
GoogleI had such an amazing experience with these guys, their customer service skills are incredible! Would recommend to anyone! Special shout out to Hamza as he was brilliant through the whole process.
Millieanna · 26 July 2025
★★★★★ 5/5
GoogleHannah is really lovely, I always know it’s her because she sounds excited to talk, whether she is in reality or not, it’s enjoyable to speak with her.
Rosie · 6 September 2025
★★★★★ 5/5
GoogleMacauley and the team provided exemplary service and are a great asset to the area. We would recommend them to any prospective seller for their constructive advice and friendly and efficient help throughout the process.
Katrina · 23 June 2025
★★★★★ 5/5
GoogleGreat real estate agent (Grace) was very professional and helpful throughout the viewing.
Nimi · 30 May 2026
Agent replied · 30 August 2026
Thank you for your lovely review. We are delighted to hear that Grace provided such a professional and helpful experience throughout your viewing. Delivering great service and making every stage of the journey a positive one is something we … More
★★★★★ 5/5
GoogleRedbrik have been extraordinary supporting us to sell Dad’s house after he passed away recently- caring, sensitive, efficient and we got a great oitcome
Karen · 6 March 2026
Agent replied · 6 July 2026
Thanks so much for your 5* review Karen. We're so pleased we could help you :)
★★★★★ 4/5
GoogleWe have been fortunate enough to have dealt with Chloe Hall in Fine & Coutry's Richmond Office with regard to our current rental and would recommend her highly. She is responsive, always on the ball and immensely helpful. We would also add that Emma Burke who set up our rental was equally good, decisive, responsive and extremely professional. A great team!
Graham · 15 June 2024
★★★★★ 5/5
GoogleMy experience with L&A Lettings was amazing. From the beginning of my process to moving into my new accommodation I was updated on the progress and informed. The online application was general clear with little fuss. Professional service from start to finish. Thank you L&A Lettings
Carlton · 21 May 2023
Agent replied · 21 May 2026
Hi Carlton
Thank you for taking the time to compose your thoughts, it’s always nice for staff to know they are appreciated. However, at the moment this only relates to our initial selection and interaction with you. This process is always made easier when we are dealing with honest straightforward individuals like yourself.
Could I ask that you now give consideration to your experience of our management of your tenancy over the coming months and maybe revisit this in 6 months time?
Thanks again
Lyndon Whitehouse
Business Owner
★★★★★ 5/5
GooglePaige’s communication was great, very friendly and attentive during viewings and made you feel relaxed. Eager to answer any questions you had and all round a very nice experience.
Kane · 15 September 2026
★★★★★ 5/5
GoogleMartin and Steve are among the most straightforward and professional individuals I have encountered in the estate agency industry. Their honesty, transparency, and willingness to assist went above and beyond my expectations. I would highly recommend them.
Josephine · 6 November 2025
Agent replied · 6 June 2026
Hi Josephine,
Thank you so much for taking time to write this review and your very kind words. We will do our upmost to try and find you a suitable property to purchase.
Many thanks
Steve
★★★★★ 5/5
GoogleI had a great experience working with James at Kingshills to rent a property recently. He was proactive, kept me updated on the progress and understanding throughout the process. He managed many questions, liaising with the landlord on some critical questions, and getting the entire process sorted with as much support as possible!
Tasneem · 18 May 2025
Agent replied · 18 May 2026
Hi Tasneem! Thank you so much for leaving your brilliant review for James and the team here at Kingshills. It's appreciated! All the best, Lucy
★★★★★ 5/5
GoogleMe and my partner would like to appreciate Janice Freeman who came to show us the property in Ls6 .She was really helpful and answered all our questions . Thankyou Janice 😊 …
Roshan · 11 December 2025
Agent replied · 11 June 2026
Thank you Roshan for your praise, it is much appreciated!
★★★★★ 5/5
GoogleRedbrik - Professional and efficient.
This team turned a stressful sale into a seamless experience with constant updates and expert local knowledge. …
Beverley · 6 March 2026
Agent replied · 6 July 2026
Thank you so much for this fantastic review, Beverley :)
★★★★★ 5/5
GoogleIt was a very good and pleasant experience with Paige and Street Ahead as the communication and customer service is satisfactory and second to none. I and my wife are really happy.
Funsho · 21 August 2026
★★★★★ 5/5
GoogleFantastic team at Possible. They kept us updated with any viewings and the feedback from those viewings. They were very open and honest and I would have no hesitation to highly recommend them.
Bruce · 9 December 2025
Agent replied · 9 July 2026
Hi, Bruce. Your feedback is highly appreciated. Thank you for the review!
★★★★★ 5/5
GoogleWe recently had our properties valued by Jenna and I can honestly say the experience was excellent from start to finish. …
Bill · 13 March 2026
Agent replied · 13 July 2026
Thank you Bill for such a detailed and positive review. Jenna is certainly passionate about ensuring we deliver a great servive to our clients, she will be over the Moon that you recognise this
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
