Trusted Agent profile · London

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Streets Ahead London reviews

4.6

★★★★★ Excellent

1,469 reviews across 4 platforms

25 High Street, London, SE25 6EZ

Part of Streets Ahead, see every office.

Streets Ahead's office in London, at 25 High Street, is rated 4.6 out of 5 across 1,469 reviews on four platforms, including 294 Google reviews rated 4.6.

Google logo

4.6 / 5

294

Reviews on Google

This office

Facebook logo

4.7 / 5

226

Reviews on Facebook

Business-wide

Yell logo

3.0 / 5

2

Reviews on Yell

This office

Trustpilot logo

947

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Trust worthy

We searched for our first ever house/flat for more than six months with other agencies. All of them have problems. Streets ahead found very beautiful nice and clean flat with gas cooker and allocated parking space for us as per our requirements and even after that they helped us signing the contract and waited for the final payment as we were delaying for some family reason. They are very professional friendly and helpful specially Mr Cameron. Thanks a lot to finding such a beautiful house to start building our memories with.

Irfan · 6 December 2021

Agent replied · 19 June 2024

Hi Irfan, thank you for taking the time to leave us a review. We are glad you had such a great experience with Cameron. We hope you enjoy your new home. Thanks, Laura

1/5

Google

Unfortunately we had a very bad experience with Streets Ahead South Norwood. We were interested in a property that they managed, and someone got in touch with us (I won't name any names). This person arranged a viewing for us, but when …

Claudia · 8 October 2024

Agent replied · 19 June 2024

Hello Claudia, We want to extend our sincerest apologies for the challenges you faced in … More

5/5

Trustpilot

Selling my house through Streets Ahead

Selling my house through Streets Ahead My experience of selling my house through Streets Ahead has been 100% positive. They managed to get me a very acceptable offer within a week of taking on my property and I have now exchanged contract five weeks later. Sam who visited me and persuaded me to give them a try, has fulfilled all his promises and then some. Thank you to the whole team who have made this process efficient and painless. I cannot speak highly enough of Streets Ahead. They know their business and they care.

Cherri · 15 November 2021

Agent replied · 19 June 2024

Thank you Cherri for such a lovely review. I will pass your comments on to Sam. Thanks, Laura

5/5

Trustpilot

Katraielle Grant is very helpful

Katraielle Grant is very helpful. She send me offers for renting within my criteria. Also she quickly arranged viewings for each of them. She is very good. I recommend her.

Lacramioara · 1 March 2022

Agent replied · 19 June 2024

Thank you for taking the time to review us. I will pass your comments on to Katraielle. Thanks, Laura

5/5

Facebook

Thank you to George Barnes who was extremely proactive in finding us our new home! Despite an initial hiccup out of his control he continuously made sure to find us new options with a great sense of urgency.

Krum · 7 July 2020

Agent replied · 22 February 2025

Thanks Krum, what a great review! We will let George know you've mentioned him. - Rebecca

5/5

Trustpilot

5 star service

Excellent experience with Streets ahead. They really took time to understand what we needed and the key selling points of our house, which lead to a very quick sale. Jola, Kadeem and Jay were polite and very respectful of our property. Kadeem kept us updated throughout the whole process. Highly recommended!

Beth · 30 April 2023

5/5

Facebook

Very professional lettings. I requested a property for rent that suit my needs and budget and l found a great team and a great support. George Barnes was so professional and helpful. Big thanks, definitely l would recommend Streets Ahead to everyone looking for a property to rent. Good range of properties on a fair price. Ask for George for help and support, won't be let down.

Mihaela · 13 March 2021

5/5

Trustpilot

Great Service

Both Kristen and Emma were extremely helpful through out the process of getting the flat rental sorted. They were both very attentive and happy to help at anytime. I would advise anyone who needs help in this process to go through Kristen and Emma as they make the process much easier.

Myles · 25 April 2023

5/5

Trustpilot

I would like to thank this agency very…

I would like to thank this agency very much, and especially Enzo and Autumns for their attention and care in always looking for a good home for my family in the best way, always responding very quickly to questions and looking for a solution. I highly recommend this company!

Jardel · 22 June 2023

1/5

Google

I rented with them sometime ago and they are the worst letting agency probably in the world. A long story short, their staff has high turnover, they work with the worst landlords some of them cannot even rent legally the property. …

Nelson · 8 October 2024

Agent replied · 19 June 2024

Hello Nelson, Thank you for taking the time to share your experience with us. We truly … More

5/5

Trustpilot

Excellent service and professionalism…

Excellent service and professionalism received from estate agent Judah. From Viewing up to date. He is a kind gentleman to work with.

GeorgeNyamekeh · 23 April 2026

5/5

Trustpilot

Thank you to Streets Ahead!

I've just moved into my lovely new flat and it's all thanks to the amazing Gemma at Streets Ahead in Crystal Palace. She was so helpful and efficient and I managed to secure my new home so smoothly with her help. Gemma was an absolute delight to work with and I would recommend her and her colleague Maya to anyone.

Louise · 22 April 2022

5/5

Trustpilot

Perfect home!

We’ve just moved into our new home and couldn’t be happier it’s exactly what we asked for! A massive thank you to George barns, & the streets ahead team 😆

Emma · 4 January 2022

Agent replied · 19 June 2024

Thank you Emma for your lovely review. I will pass your comments on to George. Thanks, Laura

5/5

Trustpilot

I would like to thank Cat & Danny for…

I would like to thank Cat & Danny for everything they have done, i am looking forward to moving into my new flat. Thank you so much, love from Louise x

Louise · 3 November 2021

Agent replied · 19 June 2024

Thank you for your review Louise! I will pass your comments on to Cat & Danny. Thanks, Laura

5/5

Trustpilot

I been helped by Alexander and he was…

I been helped by Alexander and he was always helpful. He did his best to help me I felt very confident and grateful. He listen and try to find the perfect house for me and my family.He is one of the best agents that I been in contact. Thanks for your help Raquel

Raquel · 26 January 2023

5/5

Trustpilot

Thanks Maya!

Maya has restored my faith in humanity.In a terrible London rental market, she consistently kept me up to date with new flats on the market and booked me to view where she could. and she didn't bombard me with places that didn't meet my requirements as other agents have! Thanks Maya!

James · 26 March 2023

5/5

Google

Enzo and Emma were brilliant, very responsive and friendly. Even when referencing was going slowly, they kept us informed and were great at getting everything we needed.

TW · 13 May 2022

Agent replied · 19 June 2024

Hi Thalia, thank you for your review. I will pass your comments on to Enzo and Emma. Thanks, Laura

5/5

Trustpilot

Swift tenancy search and placement

Worked with George and his team to find new tenants for my rental. He provided a swift, no frills, and no BS service. Patient and responsive to all my questions and demands.It was all wrapped up in a few days, highly recommended.

Sion · 22 November 2023

1/5

Trustpilot

Poor service had to chase constantly…

Poor service had to chase constantly only returned calls after numerous calls and left messages to finally hear back !!Put offer on house never had the decency to come back to see if we wanted to increase offer !Discovered unsuccessful when looked on line to show under offer ,Hope never need to use don’t feel that they have the buyer or sellers interests at heart,Let’s hope they don’t have the next property we want to put a offer on !

Angela · 27 July 2021

Agent replied · 19 June 2024

Hi Angela, We are sorry that this has happened to you and would like to look further into why you were not given the opportunity to submit a higher bid or to tell you that it had gone to another bidder, before seeing it online as Under Offer first. This shouldn’t have happened and I can only apologise. Are you able to send me more details on who you were dealing with and I will investigate: streetsaheadsocial@gmail.com Many thanks,Rebecca

5/5

Trustpilot

Very friendly and helpful service from Catherine and colleagues

Very good experience with Streets ahead especially Catherine is a very friendly, experienced and reliable estate agent. She has a positive attitude, excellent communication and always quick with replies.

Raz · 24 January 2022

Agent replied · 19 June 2024

Hi Raz, thank you for your lovely review. I will pass your comments on to Catherine. Thanks, Laura

1/5

Trustpilot

About deposit

The usual agency that is efficient at finding potential tenants for landlords, but completely unfriendly to tenants when it comes to returning the deposit. Even if landlords have no complaints, they will come up with any number of reasons to delay the deposit return process. My understanding is that they are not prepared to return the deposit and will continue to play games it out until they can do so, or not return it at all. Avoid Insurance deposit schemes.

Tomas · 12 June 2024

5/5

Trustpilot

Maya and Jasmine gave me some excellent…

Maya and Jasmine gave me some excellent guidance with my property search. Thank you for helping come to the right decision!

Max · 22 April 2026

5/5

Trustpilot

George's expertise in the letting…

George's expertise in the letting market was evident from our first meeting. He stood out with his personalized approach. He took the time to understand our preferences.His efficiency is remarkable. Thank you very much George and Streets Ahead ..

Shruthi · 4 November 2024

Agent replied · 29 December 2024

Dear Shruthi,Thank you for leaving us a 5* review. We are delighted to hear that George provided you an efficient and personalized experience.We look forward to helping you again in the future.Kind regards,Zoe PA to Directors

1/5

Google

Most of the team are terrible, rude and unprofessional. They let us a house which the day before moving in they changed the contract to 6 months instead of a year and it turned out the property was for sale- we had no option but to sign at this point or be homeless with two children. Que endless viewings where sometimes they would just walk in 20 minutes before the arranged time without even knocking. Many of the people viewing were clearly not interested and the unenthusiastic nature of some of the staff showing people around was shocking, they had 2 offers that fell through due to a leaking roof and a damp wall. The house was then sold just before we moved out. The landlords were happy with the condition we left the property and returned our deposit in full.NegativeResponsiveness, Quality, Professionalism

Claire · 20 June 2021

Agent replied · 19 June 2024

Hi Claire, We are really sorry that you feel you have had a bad experience with Streets Ahead. We note you were in fact aware the property was going to be sold and we hold a signed contract acknowledging this. You are correct we did have a lot of viewings at the property however the general feedback was the presentation of the property. Since you moved out of the property, the landlord has cleaned the property and we have since secured a buyer for the landlord. If you would like to discuss this in more detail please do not hesitate to contact me. Kind regards, Phillip Streets Ahead

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