Trusted Agent profile · London
Verified
★★★★★
1,470 reviews across 4 platforms
25 High Street, London, SE25 6EZ
Part of Streets Ahead, see every office.
Streets Ahead's office in London, at 25 High Street, is rated 4.6 out of 5 across 1,470 reviews on four platforms, including 294 Google reviews rated 4.6.
294
Reviews on Google
This office
226
Reviews on Facebook
Business-wide
2
Reviews on Yell
This office
948
Reviews on Trustpilot
Business-wide
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotEnzo was an excellent & reliable agent!
I met Enzo through RightMove as I was checking an apartment in Crystal Palace. He was very helpful, suppportive, responsive and always ready to answer questions. I really appreciate his help and how keen he is was to facilitate the process and ready to answer in questions I have. Emma was also very helpful and quickly provided me with all the docs I needed
5/5
TrustpilotI had contacted the agency no
I had contacted the agency no. George was the one who helped me a lot. Whenever there was a room coming up he used to inform me by mailing or calling. Thanks a lot for the support.
Hi Mary, thank you for taking the time to review us. I will pass your comments on to George. Thanks, Laura
5/5
GoogleGreat experience with Streets Ahead. Hannah was incredibly helpful and supported throughout the process with my highly incompetent solicitors. She made sure to follow up and check up on my well being, even though I wasn’t technically her …
Thanks so much! We will let Hannah know :) - Rebecca
5/5
TrustpilotI would like to thank the street ahead…
I would like to thank the street ahead for support and assistance given to me during the time I was looking for the property. At this time I and my family are very very happy. Above all I would like to thank George Barnes for good work for the assist he provided to me during my searching.
5/5
TrustpilotWe had a great experience finding our…
We had a great experience finding our home with Maya. She helped us find the perfect place based on our budget and was there to support all the way.
5/5
TrustpilotMy experience with Streets Ahead
Mr Nahed was the most professional, patient estate agent. He made my experience with the search so much less stressful for me. I wasn’t the easiest to please or work with but he was extremely helpful and informative. He went above and beyond to assist me and I honestly appreciate his hard work ethic. Best experience and customer service I have ever received.
5/5
TrustpilotCerrone has been a great
Cerrone has been a great replacement ! She has been understanding, not dismissive not rude and very reliable. I honestly can talk to her about anything and she will deal with the issue. If it weren’t for her I would’ve struggled way more than I should’ve.
5/5
TrustpilotEven though I didn't end up renting…
Even though I didn't end up renting through Streets ahead, they were so helpful! Big thanks to George, who was probably the nicest agent I ever came across!
5/5
TrustpilotAdem helped us find an amazing property…
Adem helped us find an amazing property that ticked all of our boxes. Great communication and helped us through the whole process, which made everything really smooth!
5/5
FacebookLooking for a place to rent during the pandemic, and having to deal with a few agents, Streets Ahead was, well... Ahead. Stood out head and shoulders over the other letting agents I was dealing with, providing a top service, was reassuring and informative throughout. They found the perfect place for me, and I’m very happy! Special mention to Charlie South Norwood branch, Total Professional. Knows what he is doing. Highly recommended for your letting needs..
5/5
GoogleVery professional and accurate about property
Dear Mohammadali, Thank you for leaving us a 5* review. … More
5/5
GoogleI've been looking for a place that would accept a cat for the last 2 months. Finally found Streets Ahead who were absolutely brilliant, excellent service and on the ball. Special thanks to Enzo and Emma 👏💯 …
Hi Daniel, thank you for leaving such a great review! We will let Enzo and Emma know :) - Rebecca
5/5
TrustpilotKacey communicated clearly amd helped…
Kacey communicated clearly amd helped me a lot by assisting in my property search
1/5
TrustpilotAwful service
I left a review:By far the worst estate agents I've ever dealt with. The degree of unprofessionalism they display is horrific and I regret ever renting with them. My partner and I have been renting from the 1st of December and have had nothing but trouble from them. It's remarkable how, before I signed the lease, I was pestered with calls and repeated emails urging me to rent a property with Streets Ahead. As soon as we signed and handed over our deposit, we heard nothing more from them. We were constantly passed from person to person when we tried to enquire further with regards to our moving in. When we eventually received the keys to the property we discovered that the house was in an utterly disgusting state. It was evident that NOTHING had been cleaned. The toilet seat was completely broken, ELEVEN lightbulbs needed to be replaced. There were clumps of hair on the floor, congealed food glued to the fridge and unwanted junk (including a pair of dirty socks, thanks) that the previous tenants left.We immediately wrote a detailed letter outlining everything that was broken/required repair and requested that the house be cleaned to habitable standards as we were due to move in that weekend. We heard... nothing. The next day we tried to call the office three times. Each time we were told that our property manager - Kelly Alleyne - was on another call, but would return our call as soon as she was free. We heard... nothing. We then went to the office the following day (in the middle of trying to move) to speak to the manager, Kunal Patel. He certainly made all the appropriate noises, claimed Kelly was off sick the day before (?!?!?!?!?) but she would respond to us the next week. No apology was made for the state of the property, no remuneration offered. I did indeed receive a message from Kelly as promised (I have come to learn, this is a miracle) assuring me she would call later. SPOILER ALERT. She did not call. I could go on, but I'm sure you get the picture. We have been emailing and calling for TWO MONTHS trying to sort out the most basic of amenities. It took six weeks to receive an inventory checklist which was promised to us the day we moved in. We eventually received compensation for the mess we found the property in, but all the repair work they promised would take place as not occurred. We currently have no lights in the bathroom or lounge and barely any light in the kitchen because we are waiting for repair work to be taken out by Streets Ahead. However, as Kelly as ignored the last six emails we have sent, I doubt this will happen. AVOID STREETS AHEAD AT ALL COSTS** Helpful Hint ** If you are a current tenant renting through Streets Ahead, and have trouble with them, contact the landlord directly and make them aware of the situation. They're an appalling company who don't deserve any business.
1/5
FacebookI left a review: By far the worst estate agents I've ever dealt with. The degree of unprofessionalism they display is horrific and I regret ever renting with them. My partner and I have been renting from the 1st of December and have had nothing but trouble from them. It's remarkable how, before I signed the lease, I was pestered with calls and repeated emails urging me to rent a property with Streets Ahead. As soon as we signed and handed over our deposit, we heard nothing more from them. We were constantly passed from person to person when we tried to enquire further with regards to our moving in. When we eventually received the keys to the property we discovered that the house was in an utterly disgusting state. It was evident that NOTHING had been cleaned. The toilet seat was completely broken, ELEVEN lightbulbs needed to be replaced. There were clumps of hair on the floor, congealed food glued to the fridge and unwanted junk (including a pair of dirty socks, thanks) that the previous tenants left. We immediately wrote a detailed letter outlining everything that was broken/required repair and requested that the house be cleaned to habitable standards as we were due to move in that weekend. We heard... nothing. The next day we tried to call the office three times. Each time we were told that our property manager - Kelly Alleyne - was on another call, but would return our call as soon as she was free. And we heard... nothing! We then went to the office the following day (in the middle of trying to move) to speak to the manager, Kunal Patel. He certainly made all the appropriate noises, claimed Kelly was off sick the day before (?!?!?!?!?) but she would respond to us the next week. No apology was made for the state of the property, no remuneration offered. I did indeed receive a message from Kelly as promised (I have come to learn, this is a miracle) assuring me she would call later. SPOILER ALERT. She did not call. I could go on, but I'm sure you get the picture. We have been emailing and calling for TWO MONTHS trying to sort out the most basic of amenities. It took six weeks to receive an inventory checklist which was promised to us the day we moved in. We eventually received compensation for the mess we found the property in, but all the repair work they promised would take place as not occurred. We currently have no lights in the bathroom or lounge and barely any light in the kitchen because we are waiting for repair work to be taken out by Streets Ahead. However, as Kelly as ignored the last six emails we have sent, I doubt this will happen. AVOID STREETS AHEAD AT ALL COSTS ** Helpful Hint ** If you are a current tenant renting through Streets Ahead, and have trouble with them, contact the landlord directly and make them aware of the situation. They're an appalling company who don't deserve any business.
4/5
TrustpilotA very good experience with the team
A very good experience with the team, timely and helpful in response to queries. Great customer service by Maya and Adem
5/5
Trustpilotaibha was amazing she was really…
aibha was amazing she was really helpful she tried her best and this is the first time ive ised u guys def will do again thank u aibha
5/5
TrustpilotWhat can I say fantastic service start…
What can I say fantastic service start to finish.. Streets Ahead have delivered on all accounts here!From the initial valuation,Taj found me a cash buyer for my property in a few days! Very knowledgeable about Derby, always responsive with his communications and has steered me through the conveyancing process.Esme was also a great help,thank you. Definitely would recommend too anyone who wants to sell their property, to use this estate agent!
5/5
TrustpilotExcellent experience with Streets…
Excellent experience with Streets Ahead. Enzo and Emma were super helpful throughout and also went out of their way to help me with any extra requests I had. They were refreshingly helpful and honest. Both were helpful and not trying to just make a quick quid off you which is more than I can say about most other Estate Agents!
5/5
TrustpilotStreets Ahead Addiscombe
George and Kirstin made my experience finding a new flat as easy and seamless as possible. They went to great lengths to find places that matched my needs and communication throughout the whole process was great. Would highly recommend!
5/5
TrustpilotDidn’t end up renting from them as I…
Didn’t end up renting from them as I found a property that was more suitable but the actual experience with them was my favourite among letting agents. Looking for a property can be stressful but the letting agent (Lex was his name) made the whole experience light and enjoyable which was a welcome change from the rest.
5/5
GoogleAidan Harding from the south Norwood Lettings team was wonderful! Highly Professional service, friendly man and the BEST consistent communication I’ve ever experienced from an estate agent. Aidan ALWAYS got back to me promptly and helped make finding our new home a breeze! I’ll definitely go back to Aidan if we were to ever move home again and recommend Aidan as a trusting estate agent. He was great! Many thanks Jasmine
5/5
FacebookCallum is our property manager from the Addiscombe branch, since we moved to the house last year he has been very helpful if there’s any problem with the house ( a lot of problems) He’s been liaising between us and the landlord very well (given the landlord’s location). He’s also arranged a temporary property manager while he’s on leave. All I can say is how professional and I won’t hesitate him to manage your property.
5/5
TrustpilotReview of Alex Kelly
Good morning, Alex Kelly is most helpful in assisting with queries, if not able to resolve immediately she investigates, follows up and give great feedback.Since she joined Streets Ahead, processing information on my side has been made much easier.It is a great pleasure working with her and she should be appreciated for her consisted, dedicated customer service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Send Streets Ahead a message.
