Streets Ahead London reviews

★★★★★ 5/5

Trustpilot

I want to appreciate Enzo and Emma of…

I want to appreciate Enzo and Emma of Street ahead, Crystal Palace for their dedication and hard work towards ensuring accommodation is secured. Enzo has been very understanding and professional. I will call him a perfect gentleman. Emma has also exhibited good professionalism in the discharge of duties. I will say thank you and the entire street ahead crew. Much appreciation

Minister · 14 October 2022

★★★★★ 5/5

Trustpilot

Went for a house viewing with this…

Went for a house viewing with this young gentleman called Arthur , he was very welcoming and helpful

Yusuf · 26 June 2026

★★★★★ 5/5

Trustpilot

Helpful and friendly

Gemma was very helpful in showing us our current property and working with us to eventually secure it. She was an absolute delight and made what is a normally a stressful process, a breeze.

Madhu · 11 February 2022

★★★★★ 5/5

Google

I have just used STREETS AHEAD South Norwood to sell my flat. My flat went under offer really quickly - 2 days after it went on sale - Phillip Bruce was a great support at this point and later, Scott Banton was key in his efforts to move …

Jo · 8 October 2023

★★★★★ 5/5

Trustpilot

Thank you so much to Streets Ahead…

Thank you so much to Streets Ahead agent Tyrique for his great support. Really enjoyed working with them.

Nataliia · 23 June 2026

★★★★★ 1/5

Trustpilot

POOR COMMUNICATION

Had a two hour journey to attend an 1130 appointment with Streets Ahead with a view to sell a property, No one showed up. No answer from the office when I rang to find out what was going on. I was contacted around an hour and a half after the appointment to inform me the agent was sick and would not be attending. Very poor communication, if an appointment cannot be met I expect the company to inform me in good time. Not a good experience and a wasted day for me. Guess who I wont be using to sell my house!

John · 7 May 2022

★★★★★ 1/5

Trustpilot

Laziest agency I have seen EVER.

From the letting agents to property management agents to the accout department, they are all slow to responses as soon as you moved out. It takes them forever to process a deposit refund. I moved out middle of July 2024 and as of today, the end of Auguest I still have not received my deposit refund back.One day they said the property manager who was responsible for my account left their company and they didn't know I moved out. Execuse me? How poorly their management have to be to let such a situation happened? Shouldn't their manager of the property management apartment forseen all the handover to been done smoothly when someone left the company and have all their existing accounts been taking care of? They needed the tenant to informed them they have moved out instead of them reaching out to tenant before the lease expired.The other day they said they hadn't booked the move out check clerk to do the inventry check so they couldn't do anything. So I wait another week until they booked the clerk. When the clerk is done and have the report. They said they needed to wait the landlord approval that the report.When the landlord agreed the report was good. They said they need to book a professional cleaning before they can release the deposit. Oh, Hello? Shouldn't they have told me a cleanning is needed to be booked the same moment they told me they needed to do an inventry check?Week after week after week. Everytime I have to call them to learn the progress they made as they never response to your emails. And everytime I called, they would give you another new execuse why they couldn't release the deposit. No need to say they could never provide a date, or a correct time frame when I can have my deposit to be released.Before you sign the teneacy agreement, they gave you 2-3 days to make the deposit. When your lease expires, they will take forever to give you your money back. That's not so fair, innit?

Michael · 27 August 2024

★★★★★ 5/5

Google

Hannah went out of her way to offer guidance and support. She was also very responsive in her communications which helped to facilitate our move. We would highly recommend Streets Ahead.

Martin · 13 May 2022

★★★★★ 5/5

Trustpilot

warm and a Great team!

our experience with the team has been wonderful. Of all the agents this has been by far the most great team with absolutely no hassels and mainly no hidden costs.A special mention to Emma and Estelle for their support during the process and not to forget a BIG Thank you for their wonderful complimentary gift.Best wishes

Vinutha · 15 February 2023

★★★★★ 5/5

Trustpilot

amazing experience with aibha stone…

amazing experience with aibha stone understood all of my wants and needs and welcomed me to find the perfect place for me and my partner.

Grace · 24 April 2026

★★★★★ 5/5

Trustpilot

Thumbs up for Streets Ahead

Enzo was super helpful in our recent move! The London renting market is insane right now and being new renters we were becoming very unsure that we would find the right property for us. Luckily Enzo helped us secure the perfect flat with no compromises! We are very thankful that we had such an easy transition with his help along the way!

Madeline · 22 June 2022

★★★★★ 1/5

Trustpilot

Without fail the WORST experience ever

Without fail the WORST experience ever. They never respond at all, we still don’t have a second set of keys despite moving in five months ago, plenty of things on the contract not fulfilled by them and then have the nerve to contact us out of the blue claiming we are short on rent despite this being completely their doing. Utterly useless and unprofessional and will actively avoid them and encourage everyone else I know to do so. Please just avoid this useless organisation.

Alex · 11 March 2022

★★★★★ 5/5

Google

Really brilliant service from Handy Mounana who was very knowledgeable and supportive during our search. He was also very fast to answer our in-depth questions and enquiries about properties.

Emily · 13 May 2025

★★★★★ 5/5

Trustpilot

Excellent

We are happy with the service we got from this agency. Many other Agencies we called they were mostly unresponsive and I had to chase them a lot if they have a good property listed. We liked one property on rightmove and called these people (Streets Ahead), and talked to Katraielle Grant, she nicely explained some good options as per our requirements, and she is staying in touch throughout the process, this is something we liked the most. The agency also put good quality video recording of the properties, it also helped us to shortlist the house quickly.

Pratik · 27 February 2022

★★★★★ 1/5

Trustpilot

2 holding deposits taken per house. Renters Beware!

Would advise renters to avoid if possible, despite it not being allowed they take 2 holding deposits, draft tenancies and references for the same property. Communication was good up until they had my money then they were absolutely awful and weren't straightforward. I was reassured that as I had paid the holding deposit, signed the draft tenancy and passed the referencing the property would be mine to move in into so giving notice to my current landlord made sense...to then being told there were 2 of us that paid the same money and this was standard practice for them as its not illegal so I shouldn't have given notice. The actual staff are polite enough when you actually speak to them but their integrity and actions are awful and immoral.

LJ · 18 February 2022

★★★★★ 5/5

Trustpilot

Helpful and reliable

Have used this company many times over the years and highly recommend.Cerrone has always been extremely friendly and helpful with management and Phil has been brilliant on the sales side. Will use this team again in the future.

Jenny · 22 April 2024

★★★★★ 5/5

Trustpilot

Chilled estate agency

I think that the Streets Ahead is made up by a reliable and trustworthy team.When about to make one of the most important choices of a life time, their vibe is chilled and above all they are patient, which makes the process definitely less stressful.A special thank you to Cat, who is a serious agent who relentlessly tries to accommodate both sides of the purchase no matter what.

Jacopo · 23 May 2021

★★★★★ 5/5

Trustpilot

Helpful & Professional

Megan was so helpful and very quick, efficient and professional at dealing with any enquiries we had. I would definitely recommend Megan and Streets Ahead!

Hannah · 22 November 2022

★★★★★ 1/5

Trustpilot

Falling wall

The agency advertised a flat, showed to us, and we signed a rental contract. Then about two months AFTER moving in the landlord informed us that the property had a significant structural damage - one of the walls was, according to him, at risk of falling out (yes, wall falling out...believe it or not..). And here's a very important point - the condition of the the wall has not changed since the viewing/contract signing/moving in; and there was no new examination or anything; it turned out that the examination took place well before the property was advertised. Here's a quotation from one of the emails the landlord sent AFTER us moving in - '...until the wall is strengthened... [i.e. fully removed and re-built] '... cannot ensure that the window will not fall out and cause serious injury to anybody in the vicinity...' . So it seems to imply that the property was in an emergency condition when it was rented out, which is inappropriate and possibly illegal. Perhaps it's more of the landlord's fault than the agency's - that I don't know, I'm just stating this fact. In any case, the agency should probably take (some) responsibility for what it's advertising / renting out... Btw, when we moved out a year later, the wall was in exactly the same condition, and the new advertisement from the agency was not mentioning the issue in it at all...

JU · 19 December 2021

★★★★★ 5/5

Google

Enzo is really professional everything I have asked he’s got it done he responds quickly and I couldn’t of asked for anyone better to help me with my move

Jake · 22 May 2022

★★★★★ 5/5

Trustpilot

The Dream Team!

The Dream Team! Autumn and Emma were warm, professional, and efficient and made finding a property so much less stressful. I would recommend Autumn and the team at Streets Ahead Crystal Palace to anyone wishing to rent or purchase a property.

✨✨✨ · 2 February 2024

★★★★★ 5/5

Trustpilot

Cameron is a very genuine person and…

Cameron is a very genuine person and does his best to give positive results to both the tenant as well as the landlord. God bless you and keep up the good work.

Maria · 13 December 2021

★★★★★ 5/5

Trustpilot

I would like to especially thank…

I would like to especially thank Katraielle Grant for her excellent service and timely approach to finding our new home through Streets Ahead. She offered different properties for viewing and eventually we've been successful in finding our new home for her relentless efforts. She's one of the best letting negotiators I've worked with so far. Wish her all the best.

Indranil · 29 June 2022

★★★★★ 5/5

Trustpilot

Trust worthy

We searched for our first ever house/flat for more than six months with other agencies. All of them have problems. Streets ahead found very beautiful nice and clean flat with gas cooker and allocated parking space for us as per our requirements and even after that they helped us signing the contract and waited for the final payment as we were delaying for some family reason. They are very professional friendly and helpful specially Mr Cameron. Thanks a lot to finding such a beautiful house to start building our memories with.

Irfan · 6 December 2021