★★★★★ 5/5
The Trusted AgentSupport to find rental property
Despina helped us to find a property in October 2016. The range of properties she presented helped us to make an informed choice. She also gave us a clear list of questions to answer in making our offer, reducing the chance of any complications.
She is exceptionally organised, and compared to other agencies I have used previously, makes you feel that the agency fees are actually reflective of the service offered.
All in all- a very smooth process. Thank you.
Rosie · 28 November 2016
★★★★★ 5/5
The Trusted AgentHelpful, friendly and reliable
Liz was a great help to me throughout my tenancy. She was readily available, reliable and friendly. I felt she got to know me and had my interests at heart.
Florence · 27 October 2018
★★★★★ 5/5
The Trusted AgentProactive resolution of problems
I have found Stonehouse to be much more proactive and efficient than other agents in the area. When my tenants left the flat with no notice just three months after they had moved in, the agent, specifically Kurt and Rohan, moved quickly to ensure that the flat was left in a good condition and to find a new tenant almost before I even knew there was a problem. Both the lettings team and liz in the management team provide a friendly and responsive service.
Claire · 17 January 2016
★★★★★ 5/5
The Trusted AgentReview for Despina Christaki
I found Despina to be very friendly, helpful and informative when we were looking to rent a property through Stonehouse estates. Meeting with her, she was always on time when viewing the property, was able to answer any questions we had and if she didn't know the answer, she would get back to us via email within a day or two. The process was relatively smooth and it was a pleasure to do business with Despina.. I would be happy to use her as an agent again.
Ruth · 2 December 2015
★★★★★ 5/5
The Trusted AgentMade a difficult process run very smoothly
I'd been looking for a flat for a few weeks and needed to move urgently, but all of the studio properties in the area I was interested in were disappearing so quickly.
Other agents had let me down, or appeared to considerably favour the landlord over the tenant. I'd almost forgotten about Stonehouse until I got a call from Rohan Varma, who had been looking on my behalf in the background. He appeared to make extra effort to get me in to view a flat early, so that I had first refusal. He then communicated with me, and the landlady, in a very open and honest manner. This meant that we both trusted him, and the offer I made was accepted.
Rohan provided great advice throughout the whole process, and the move went incredibly smoothly, with references and the inventory check happening at such a speed that I was able to move in within a week.
All in all, very grateful and satisfied.
Vicki · 30 November 2015
★★★★★ 2/5
The Trusted Agentvery unorganised
-Seem to have to deal with a new member of staff for every different problem/issue - always blame each other when things don't/didn't happen
-They "forgot" to organise a pre-move in deep clean - in fairness they did organise one once we flagged it with them.
-They ask for responses to go to certain email addresses - but don't seem to check what they've asked for as they ask for the email to be sent again and again. Very "forgetful"'.
-They're not a bad estate agent just unorganised
Tom · 13 October 2015
★★★★★ 4/5
The Trusted AgentEfficient and kind assistance of Liz and Gina
I have been living in the property for two months. I found the assistance of Liz and Gina really helpfull and prompt. They have always replied to my emails quickly and kindly.
Giorgia · 12 September 2015
★★★★★ 5/5
The Trusted AgentWorry-free letting.
I decided earlier this year to let my house in north London. I interviewed a couple of local agents and Stonehouse were by far the most professional. They carried out a thorough inspection of the property and discussed my requirements in detail. I retained them to let and manage the property. Kurt provided practical advice on repairs, refurbishment, decor and furnishings. The letting process was trouble free and I was kept informed of all viewings and given feedback. Although the rental achieved was a little below the original valuation, I was very pleased with the final outcome. The management service is excellent: everything is taken care of and I simply receive a statement and a payment into my account every month. If you are thinking of letting in north London, I would definitely recommend Stonehouse Estates.
A customer · 13 August 2015
★★★★★ 5/5
The Trusted AgentFantastic Letting Agent
From the first point-of-contact with Kurt at Stonehouse, we've had a great experience. Throughout, Kurt has been professional, personable and incredibly helpful. We will definitely recommend others to go through Stonehouse.
Ben · 9 April 2017
★★★★★ 5/5
The Trusted AgentNice easy purchase!
Asim was great to deal with about the purchase of our flat - he was always quick to chase things through and provided plenty of helpful information. Great work.
Alex · 20 December 2018
★★★★★ 5/5
The Trusted AgentExcellent service
We've been working with Stonehouse Estates for 22 years. Kurt and his team are very professional, friendly, easygoing and always there to help people. We appreciate their hard work. Highly recommended.
Aurore · 12 September 2016
★★★★★ 5/5
The Trusted AgentGreat agent
Asim is a great agent and a really nice guy! He is very easy to get hold of and provided really good advice on mortgage brokers and local surveyors. Many thanks.
AM · 14 May 2016
★★★★★ 5/5
The Trusted Agentsimply perfect
Despina is a really professional Lady, and really kind and nice with people. Every single problem I had because my inexperience, she just solved for me!
Grat Agent!
Michela Mannelli
Michela · 12 June 2017
★★★★★ 5/5
The Trusted AgentBroken oven, bed and buzzer
Liz was so helpful and made sure the problems were fixed in under 24 hours of reporting the issue. We are so thankful for her help and expediency!
Sarah · 23 October 2018
★★★★★ 5/5
The Trusted AgentExcellent work
We rented a flat with Stonehouse for one year. Liz and Gina were very good at their work, always available and quick when we needed them. I recommend :)
EV · 1 October 2016
★★★★★ 5/5
The Trusted Agentvery good
Despina is a very good professional, effective and available. She solved the problems and answered the questions in a timely manner. The communication with her was quick and easy.
A customer · 2 August 2015
★★★★★ 4/5
The Trusted Agent78B Shaftesbury Road
Timely responses to all queries and issues reported. Big thank you to all the helpful staff at Stonehouse (incl.. Liz Michaels, Asim Butt, Kurt Gonzales and Lale Duman).
Edmund · 12 October 2015
★★★★★ 5/5
The Trusted AgentExcellent service
Asim followed up the seller's solicitors so I was able to purchase a property quickly at a fair price. I would work with Stonehouse Estates in future!
Grace · 20 August 2015
★★★★★ 5/5
The Trusted AgentGreat and professional job
special Asim Butt he is very helpful and polite man he know his job. I wish all the best for him in his career.
Bachir · 11 December 2018
★★★★★ 5/5
The Trusted AgentAsim - excellent service!
Asim was amazing at smoothing out any difficulties that appeared when we were looking to find a place to rent! great skills, amazing efficiency !
Albane · 5 November 2016
★★★★★ 5/5
The Trusted AgentGFF 22 Fairbridge Rd
Kurt Gonzales and Megan were great. Kurt went out of his way to show me a viewing late one night after work .
Lucas · 11 December 2017
★★★★★ 5/5
The Trusted AgentExcellent service
Liz provides excellent service, if there were any problems with the flat then Liz ensured that they were resolved very quickly and efficiently.
Jessica · 26 August 2016
★★★★★ 5/5
The Trusted AgentReally competent and proficient
Despina has been exceedingly helpful every step of process. She answer email really quickly and with proper feedbacks. Thank you!
Luca · 23 November 2018
★★★★★ 5/5
The Trusted AgentIn the 2 years I have been renting with Stonehouse they have put my faith back in estate agents! Kurt found us the perfect place very quickly and it's been the best flat I've ever rented in London. Replies have always been quick and any problems we had have been resolved quickly too. I trust Stonehouse and Kurt completely to help with any query I might have, so thank you!
Sam · 28 October 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
