★★★★★ 1/5
The Trusted AgentHuge waste of time - sloppy company
Contacted Stonehouse via their on-line form regarding renting out my flat.. At least a 3 day wait for a response. Thought I''d booked the first morning appointment for 10:30am. Nobody had shown by 10:40. I phoned their office. The person who answered the phone had the worst diction and could only tell me the agent was on the phone. Then I was told he was stuck in traffic. Two agents turned up after 11am. One was dressed liked he was on this way to do a bit of DIY. I asked them why they couldn't have phoned to let me know they were running late and by how much. They seemed reasonably informed about the rental market and I thought in spite of the lack of professionalism, I shouldn't rule them out. However, 9 days after their visit they still haven't emailed a market appraisal. .
Grant · 19 October 2015
★★★★★ 5/5
The Trusted AgentFantastic service throughout the process. Extremely impressed with the level of support received.
We have been very satisfied with our experience with Stonehouse estates. We have felt very supported throughout the process and someone was always available to answer any questions we had. Questions were answers quickly and effectively. The process was very quick and straightforward and we were guided through the whole process step-by-step by Asim Butt. We were extremely impressed with Asim's service and his manner was always very professional yet relaxed and approachable. Even though some things were not his responsibility he still made the effort to answer every one of our questions without hesitation. He went above and beyond for us and we are extremely grateful. We would recommend this agents to anyone looking to rent a flat in this area. Apart from Asim we received great service from all other staff members we were in contact with. 5 Stars!!!
Theo · 2 October 2015
★★★★★ 5/5
The Trusted AgentAmazing Service
I have recently just moved into my new home in Tufnell Park, and I would like to say how unstressful the process was thanks to Despina Christaki. Me and my partner just called into your offices on the off chance and the customer care was amazing from the start. The day after we visited the office we viewed a gorgeous flat which we now have. Despina advised us when putting in our offer, which was a huge help as this is the first property me and my partner have took on since university. Despina went out of her way to make the moving process as easy as possible for us, she was just what we needed!! Thank you Despina!!!!
Rachael · 8 September 2015
★★★★★ 5/5
The Trusted Agentreally helpful, polite and informative
Fiona was really helpful. I was very stressed and wasn't familiar with London or the local area. she calmed me down, booked me into an appointment to view a property. Within 15 mins of me entering the office I was viewing a property.
I now know what to expect when applying to be a tenant in London. She talked me through the entire process and was very informative. She even went further and offered me advice on what to apply for as a student such as an oyster cards. She even gave me a Stonehouse bag and keyring, and contact information.
Julie · 27 August 2015
★★★★★ 5/5
The Trusted AgentResponsive, efficient, and nice with it
I hated having to let my flat and the reputation of estate agents as cynics and sharks did not exactly encourage trust or an expectation of a pleasant experience. However Kurt offered human courtesy (Kurtesy? ), civility, sensitivity and professional efficiency, and made the whole experience as bearable as it could have been. The advice he offered was sensible and good and he was kind and helpful at every stage. I had multiple agents working on the letting. Stonehouse was the most responsive, keeping me informed and updated, and of course it was they who introduced me to my tenants. The lettings process was carried through with masterful efficiency, despite the fact I was out of the country and not contactable for some of the time! I thoroughly recommend Kurt and his team. Stonehouse is now handling the sale of my flat, and I have high hopes!
Dorothy · 27 August 2015
★★★★★ 4/5
The Trusted AgentProperty to let in Upper Holloway
Stonehouse provides a highly efficient service - communication is clear and they are always available to help. I have dealt with a number of estate agents in the last 3-4 years and have very little to complain about Stonehouse (whereas I have a lot to complain about most other agents).
During our property viewing, Despina was thorough in the briefing and answered all our questions very well. The subsequent vetting/transaction/move in process was one of the smoothest I have ever experienced. I would recommend Stonehouse to others.
Jessica · 26 August 2015
★★★★★ 5/5
The Trusted AgentExcellent efficient agents
Stonehouse have been managing my flat for over ten years now and have done a very efficient professional job.
If something needs sorting out they contact me and tell me what the issue is, how it can be resolved and ask for my authority to sort it out. They deal with anything very quickly and I never have to worry.
As I live about hour and a half away I have great peace of mind knowing they are looking after the flat.
Liz Michaels has been my contact for some years and she represents the company very well and deals with matters very efficiently and Cammy.
Josephine · 22 August 2015
★★★★★ 5/5
The Trusted AgentGreat professional service from Kurt
Kurt was very responsive and helpful when I had a situation with inventory check in that needed to be dealt with, Also, my previous tenant left piles of jumper behind by mistake at the end of the tenancy and Kurt offered to collect them and arranged for the tenant to collect from his office. For a landlord, letting service is not just about finding new tenants, any help from the agent to deal with unexpected situations will greatly enhance the service, and Kurt did a fantastic job. Kurt has a cheerful disposition that makes him a great person to interact with!
A customer · 12 August 2015
★★★★★ 5/5
The Trusted AgentThe Agent that will give the extra mile for you
Just to let everybody now the kind of professional Kurt is, here's our story.
It was our first day in London, just after arriving to our accommodation and we decided to take a walk to see the neighborhood. It was around 18:20 in the afternoon and we knocked the door at Stonehouse Estates. Kurt opened the door, told us it was already closed and invited us to go in and tell him what we needed.
Despite being after-hours, Kurt showed us a couple of properties in the computer, took note of our requirements and found the perfect place for us. It was a difficult task, since I didn't have a UK bank account yet and we had our dog with us. I got a fast responde from him everytime I had a question and was paying attention to my international transfer for the deposit, so as soon as it reached the agency's account, we could move in to our new home in UK.
We feel very grateful and are happy with the work and support given by Kurt during this process and we recommend him and the agency for their excellent and caring work.
A customer · 7 August 2015
★★★★★ 5/5
The Trusted AgentExcellent Service
Asim is a credit to Stonehouse estates and acts with integrity when representing both buyers and sellers. He found us an absolutely fabulous house in a very competitive market and, upon securing it, valued and sold our flat within a matter of days. Both our sale and purchase completed in under 3 months and I believe that was down to the excellent advice and service we received. A very rare positive tale of property buying and selling!
Victoria · 12 May 2016
★★★★★ 5/5
The Trusted AgentVery satisfied with my experience with Stonehouse Estates
I was renting a flat with Stonehouse for the past two years and a half and have been very satisfied with their services. They have always been prompt in replying and assisting me with everything regarding the flat. Even when looking for a new flat after my tenancy ended, they were very professional and supportive. I would like to especially mention Asim, whose help has been invaluable, always approachable, professional and happy to help. Definitely recommend!
Megi · 3 July 2017
★★★★★ 5/5
The Trusted AgentBrilliant and consistent service
Can't recommend highly enough! I usually deal with Liz at Stonehouse and she has been absolutely great over the past 4 years. We have recently moved to a different area, but one of the reasons we lived in our flat so long was because of the awesome service from the agency. The email responses were always really prompt and friendly and the solutions and maintenance bookings were made really quickly. All in all, fab service!
Sahar.
Sahar · 28 August 2015
★★★★★ 5/5
The Trusted AgentAsim was amazing from beginning to end.
Asim was amazing from beginning to end. His customer care was exceptional. I felt valued as a client and had a truly lovely experience. I lived in London for 10 years and witnessed stonehouse estates growing from its conception many years ago. They are an independent estate agent and I would not hesitate to recommend them as facilatirs in your buying or selling experience. Ask for Asim he is amazing 10 out of 10.
Theresa · 20 August 2015
★★★★★ 4/5
The Trusted AgentLiz
Liz was always very professional, kind and promptly solving any problem we´ve had at the property. After one year at the property we need to do some refurbishment and Liz was an important mediator between us and the landord; also advising us where to source materials at good price for the refurbishment.
During two year We´ve had to change tenats and Liz was very helpfull with all the referencing and payment process.
A · 23 September 2016
★★★★★ 5/5
The Trusted AgentLiz Michaels
We have been with Stonehouse for 10 years now.
Liz has been fabulous at managing our flat: her advice has been sound and she has shown a real interest in looking our for our interest.
We recently had to refurbish our bathroom, we don't live near to the premises we rent out and Stonehouse - in this case Liz- helped us every step of the way to sort the job out..
Rachel · 10 November 2017
★★★★★ 5/5
The Trusted AgentGreat Agent
Asim helped us by our first flat. He was always available when we needed him, wasn't at all too pushy, gave us a very honest advice on our purchase, and helped things along the way for a smooth sale.. He's been helpful in follow up questions and I would definitely come back to him and stonehouse if we were looking to sell, rent or buy a new place in the area.
Daisy · 25 May 2016
★★★★★ 5/5
The Trusted AgentRental Happiness
As a landlord, I highly recommend Kurt and Asim Butt both from Stonehouse Estates. They have helped me in every aspect of renting out my property, they have dealt with everything promptly and fairly and made my life very easy. They took the time to understand each person's individual situations and tailor their services accordingly.
A pleasure to liase with both these agents and the rest of the team.
Helen · 5 December 2016
★★★★★ 5/5
The Trusted AgentThe guys are amazing... professional's and the most important is the deposit...you know your deposit it's safety...and yeah..we collaborate one year with Stonehouse and was a good experience..and Yeah,I recomed hightly this agency and the people how's working there.They are so nice and so helpful if you have any issues in you're flat/house what you rent.Thank you Liz and thank you to the all stonehouse team...cheers Norbert
Kiss · 11 July 2018
★★★★★ 5/5
The Trusted AgentAsim is an amazing agent! He made the process of finding our beautiful flat that we can call home pleasanst and fast. He was very helpful with all the paperwork needed, made the references nice and smooth, keeping us updated all the time.
We have a great contact, yet professional. I wish to always deal with such a decent people.
Big thank you for all your efford!
Agata · 9 June 2017
★★★★★ 5/5
The Trusted AgentGood service, friendly and supportive staff
Stonehouse Estates helped me to move to my first own place after shared accommodation. Despina was very supportive and ready to help from the point of viewing to signing the contract. Even though the process did not go 100% smoothly, all the problems were sorted out with support and understanding. I would recommend the agency to everyone who is looking for a flat within the area.
Ekaterina · 25 October 2017
★★★★★ 5/5
The Trusted AgentThank you Rohan!
Rohan found me a property which matched all my requirements. What impressed me most was his honesty and his efficiency. I had trouble finding a place and felt the majority of other agents just wanted my money. Rohan never asked for anything from me until I understood the whole process. His patience made everything a lot easier for me. I definitely recommend Stonehouse! Thank you Asim too.
Yongmei · 2 December 2015
★★★★★ 5/5
The Trusted AgentFantastic agent
After dealing with several estate agents over the past year - Stonehouse Estates were by far the most professional.
Asim and his team (including Rohan Varma) were very understanding and provided clear updates throughout the process ensuring that I was always in the loop and understood each step.
Asim is extremely knowledgeable and proficient in his work. Overall I highly recommend his team as fantastic agents.
Paul · 25 January 2016
★★★★★ 5/5
The Trusted AgentRepairs/fridge replacement
Our property manager Gina has been really helpful! We unfortunately had a leak in our flat from upstairs, and she (plus others from stonehouse) helped in getting this sorted. Gina has also arranged for our fridge to be replaced which happened quickly following our request - communication is always great, with email responses being received within 24 hours at the most. Thanks so much!
RC · 27 July 2017
★★★★★ 5/5
The Trusted AgentLook no further.
Kurt was great from start to finish. I was renting my place for the first time with little knowledge of the process. Kurt explained all the stages clearly and helped me through anything I didn't quite understand. I felt well looked after at all times. The whole experience was non-stressful and I would definitely recommend him to anyone who was looking for a great service.
Nick · 24 August 2015
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
