Stirling Ackroyd London reviews

★★★★★ 1/5

Google

We are tenants in a property “managed” by this agency. I have never seen any company (even outside property management) being so disorganised. They really excel in ignoring emails and are always ridiculously apologetic instead of doing the actual work. Some repairs had to be done in the flat which we requested and if we do not follow up on a daily basis we don’t even get a reply. Sometimes we get promises that something will be done on the next day and if we follow up on the next day we receive an out of office emails. However, they are very good in chasing us on things that are coming from the landlord. When a questionable rent increase was “offered” to us we were called multiple times and receive numerous email chasers. I would not recommend this agency to anyone including landlords if they do want to keep their tenants in the flat over a longer period.

S · 17 June 2022

★★★★★ 5/5

Google

Thank you so much Houdou for all your help and patience! Out of all agents I have dealt with, I can say Houdou was the most responsive and helpful and I couldn't recommend him enough!PositiveResponsiveness, Quality, Professionalism, Value

Rose · 17 June 2021

★★★★★ 5/5

Google

I would like to recommend Townsend Estate Agents ,Especially Ryan Maher a nice Estate Agent. Ryan was polite professional and enthusiastic and knowledgeable about the property we viewed and his honest approach and helpfulness was greatPositiveResponsiveness, Professionalism

Stuart · 17 June 2021

★★★★★ 5/5

Google

Great customer service from the folks here (special mention to Honor and Abigail) who are always ready to go out of their way to help you find the property that's the right one for you.PositiveResponsiveness, Professionalism

Deepak · 24 August 2021

★★★★★ 4/5

Google

Townends provided an excellent service - from assessing rental valuation, to tenant lead generation and finding the right tenant for my property. The lettings team Honor and Daria went the extra mile on many occasions. Suzanna from head office was always quick to respond with any questions whilst handling the contracts. They were professional throughout the process and worked with me in a diligent way.PositiveResponsiveness, Quality, Professionalism, Value

Anita · 24 August 2021

★★★★★ 5/5

Google

Ryan at Townends was very professional and managed to guide me through the whole process from the flat viewing to the signing of the tenancy agreement very swiftly, just in time before the Christmas holiday.

Emmanuel · 17 June 2021

★★★★★ 5/5

Google

If you are looking for an agency this is the right one. The most important thing in one agency is the agent. I would like to recommend the best agent I ever worked with - Houdou Talla. He is not just an agent. He understands what you want, trying to help even if the situation is hard and never give up because of that. Always helpful and friendly. I will definitely work with him again.PositiveResponsiveness, Quality, Professionalism, Value

Maggie · 17 June 2021

★★★★★ 5/5

Google

Highly recommended. Agi and Dawn were very professional and helpful with all our enquiries. Agi was always there to help. Really pleased with our new flat. We really appreciate all the help. Thank you.

Heidel · 17 June 2020

★★★★★ 5/5

Google

Townends were a great help. Particularly Dawn, who was generous and knowledgeable with her advice. She made a real difference to our ability to turn a potentially difficult situation into a success. Kudos!

Wkbrannigan · 17 June 2020

★★★★★ 5/5

Google

I sold my property through Townends with Dawn and Aggie. They have been nothing short of superb the entire way, not your usual estate agents, in a very good way! They were responsive, reassuring when issues arose, professional yet friendly and most importantly to me, honest in an industry that often omits this trait. They really went above and beyond in the sale and support thereafter - 6 stars from me. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

F · 17 June 2021

★★★★★ 5/5

Google

I had very good experience with Adrian. I highly recommend him. Very polite and helpful

Fatima · 15 April 2026

★★★★★ 5/5

Google

Thank you to Daria and Honor for their professional help and assistant for finding the right house for us! Great Service and Professional!PositiveResponsiveness, Quality, Professionalism, Value

Jeff · 17 June 2021

★★★★★ 5/5

Google

Worked with Daria, always helpful and responsive with my need. Will return to them if rent in London again.

Mindblower · 17 June 2022

★★★★★ 5/5

Google

Adrian assisted me in my property search - his support and guidance was exceptional!

Ava · 14 April 2026

★★★★★ 5/5

Google

Ryan was a pleasure to work with; we had pretty specific requirements and he was careful to understand them and only recommend appropriate properties.

Michael · 17 June 2021

★★★★★ 1/5

Google

Property management services are poor. Clearly lack of competence and professionalism. They keep using their approved contractor that has not been able to fix a toilet leak in four visits and four months, keeps billing for each visit and unable to honour their quote. Clear case of abuse with townends not doing anything about it.

Laurent · 17 June 2023

★★★★★ 5/5

Google

Rino 10/10 comfortable persona aswell!

Grace · 19 August 2025

★★★★★ 5/5

Google

Highly recommend this place. Team is friendly and super professional. They were really upront and honest about everything which took out any of the anxiety of decision making. Will be coming back in future!

Benjamin · 29 July 2024

★★★★★ 5/5

Google

Courteous and helpful staff particularly Philip - our search for a new tenant was smooth and swift with no hitches - thank you.

Delia · 18 June 2019

★★★★★ 5/5

Google

Ryan was very friendly and professional, he helped us finding the right house!

Gabriel · 17 June 2021

★★★★★ 5/5

Google

Great service, honest and very helpful. Thank you Honor and the team.

Alice · 17 June 2021

★★★★★ 5/5

Google

I had a viewing with Stirling Ackroyd, the team was very professional, efficient and friendly. Would recommended to friends and family.

Kacper · 28 August 2024

★★★★★ 5/5

Google

I was looking for a rental property for more than a month, until Daria got in touch with me and showed me this amazing property which I have rented. It was such a pleasure to collaborate with Daria, Honor and Suzanna who are very professional, helpful and trustworthy. Thank you for everything 😊👌🏻PositiveResponsiveness, Quality, Professionalism

Laura · 17 June 2021

★★★★★ 5/5

Google

Cannot recommend enough, this agency is really rather different in their approach. Aggie supported us throughout the process of selling our flat and really went the extra mile. The transaction only completed due to her tenacity and effort.

Ossian · 17 June 2023