Stirling Ackroyd London reviews

★★★★★ 5/5

Google

We recently worked with Kaja Sekulovska from Stirling Ackroyd as our broker and had a very good experience. Kaja was professional, approachable, and kept us updated throughout the process. She listened to our needs and helped guide us in the right direction, which made everything feel much easier to manage. Her communication was clear and consistent, and she always made sure we understood the next steps. Overall, Kaja was supportive and reliable, and we would recommend her to anyone looking for a straightforward and smooth experience with Stirling Ackroyd.

Aastha · 26 August 2025

★★★★★ 1/5

Google

Suela Kingji has been the most irresponsible person I have ever dealt with. I’ve been repeatedly calmed down by my partner not to take action, but today’s experience went above and beyond, unfortunately, not in a positive way. Since placing an offer to rent the flat, I’ve been ignored, had calls unreturned, and messages unanswered. On the day of key collection, no one seemed aware we were collecting them, and no one contacted us, I had to chase it myself. The property inventory hasn’t been completed within 29 days and had taken place at 7pm on the day when I had most personal items in the property. The requested deep cleaning promised by Suela wasn’t done. Issues raised during the viewing, such as electricity problems and missing bulbs, were ignored, not done after we moved in. My fiancée found broken glass pieces on the carpet. The bathroom electricity doesn’t work properly, and now, just 1 day after moving during the long weekend, the power has gone out completely and can do nothing about it as today is bank holiday. I found an email in my spam folder explaining that it’s a top-up meter, which I cannot access or top up today because didn’t have account and it’s bank holiday - so tonight staying in previous property over night. Absolutely awful experience. I hope Stirling Ackroyd management will pay attention to what extend this has gone.

Adrian · 29 May 2025

★★★★★ 5/5

Google

I honestly couldn’t have asked for a better experience. Chris were kind, patient, and genuinely cared about helping me find the right home. He kept me updated at every step and made the whole process feel easy and reassuring. Thank you so much for your amazing service! I would highly recommend this estate agent to anyone.

Mari · 11 December 2025

★★★★★ 5/5

Google

Truly top-quality experience with Adrian Tornator. Right from our first conversation through to viewings and offers, he was a real pleasure to work with. His genuine, calm and thoughtful approach was so useful when navigating the draining world of renting in London. Couldn’t recommend him enough! Also, shout out to Chantelle as well for helping with offer negotiations.

Lewis · 14 April 2026

★★★★★ 5/5

Google

Stirling A was fantastic during the letting process - Suela was very professional and a pleasure to work with, she was efficient and responded to emails very quickly which helped us secure the flat we wanted and ensured that our queries were resolved in a timely manner - thank you!

Sarah · 16 April 2025

★★★★★ 5/5

Google

Kaja was the best agent i dealt with in a long time, she is attentive and always smiling and positive, turned my property search from something stressful to a very pleasant experience .

Nour · 2 October 2025

★★★★★ 5/5

Google

I had a fantastic experience with Kaja. She was incredibly friendly, professional, and attentive throughout the whole process. She really took the time to understand what we were looking for in a rental property and consistently sent us updates as soon as new listings became available. Her communication and dedication made the whole experience smooth and stress-free. I highly recommend her to anyone looking for a reliable and personable estate agent!

Elizabeth · 16 November 2025

★★★★★ 5/5

Google

I would like to extend a big thank you to the entire team for their help and support throughout the process. Special thanks to Aggie, Sophie, and Steve, who demonstrated excellent professionalism and addressed all of my concerns along the …

Bill · 16 April 2025

★★★★★ 5/5

Google

Chris was super helpful throughout my property search, he showed me a range of fantastic properties and was always really proactive.

Katie · 20 October 2025

★★★★★ 5/5

Google

Kaja was so helpful and supportive throughout the whole process from viewing to moving in. She made the process so smooth and easy!

Teagan · 26 August 2025

★★★★★ 5/5

Google

We had a very good experience with Stirling Ackroyd Agency and are very happy with their services. Suela Kingji has been professional and very kind. She took the initiative when we asked about a property that was not on her portfolio. She quickly engaged with her colleagues and ensured that we got a viewing for the flat we wanted. She provided guidance and continuous updates.

Csaba · 19 November 2023

★★★★★ 1/5

Google

I would give this agent zero stars. I do not recommend working with them. Their main focus seemed to be securing a contract and taking their commission. After I faced multiple issues with my landlord, they withdrew and failed to manage anything. Overall, my experience was extremely disappointing

Sepideh · 16 March 2026

★★★★★ 2/5

Google

Renting Roulette, A Stirling Ackroyd Story If you enjoy high-stakes decision-making, minimal support, and the thrill of chasing your own deposit, then Stirling Ackroyd might just be the letting agent for you! Our journey began with a fun little ultimatum: pay the holding deposit within 20 minutes or lose the flat. Nothing says “customer care” like being strong-armed before you’ve even unpacked. Once we moved in, the adventure continued. A broken sofa? “Replace it yourself.” We started to wonder if we’d accidentally signed up for a self-managed tenancy… at premium agency prices. Speaking of prices, when it came time to renew, they generously offered us a rent increase well above market rate. We declined, only to watch the flat sit empty and eventually be listed at, wait for it, the exact price we’d originally offered. A bold strategy. Getting our deposit back was another plot twist. Despite a check-out report that confirmed the flat was cleaned properly, they still tried to deduct money. No sign of cross-checking with the check-in report, just a vague hope, perhaps, that we wouldn’t know our rights. (Spoiler: we did.) And for the finale? Repeated requests for flat viewings with less than 24 hours’ notice, despite us clearly stating, multiple times, that we required the legally mandated notice period. Nothing like being ignored in your own home! In short, if you value transparency, respect, and basic professionalism… you might want to keep looking. But if you're in it for the chaos, Stirling Ackroyd delivers in spades.

Thomas · 30 April 2025

★★★★★ 5/5

Google

I couldn’t thank Aggie and Dawn enough for making my purchase happen! We were in chain with my apartment being listed for sale in a different city with a different estate agent. I’ve run into major difficulties with the Sale meaning I wouldn’t be able to complete the purchase in Acton with Townends. Aggie and Dawn went out of their way helping me on my Sale (not even receiving any commission as the sale was through a different Agent) only to make sure I can sell and therefore complete the Purchase with Townends. It’s taken us four intense weeks and tremendous amount of effort to resolve all issues. I’m not sure if the seller ever realised what an amazing customer service they received from Townends! Five stars aren’t enough. Their commitment and professionalism to get their sale through is just on another level. I’ve bought my apartment with the intention to sell after 5 years time and when the time comes I will not hesitate which Estate Agent I’m going to list with…PositiveResponsiveness, Quality, Professionalism, Value

Ali · 17 June 2022

★★★★★ 5/5

Google

I would highly recommend Stirling Ackroyd after receiving such a high quality service from Dawn and Aggie. After unsuccessfully marketing my property with two different agents prior to Stirling Ackroyd to say i was a little hesitant to start all over again would be an understatement. Dawn’s first meeting with myself before agreeing to sell was so informative and straight away she provided fantastic advice proving she has an excellent knowledge of the sales market and had many brilliant tips to showcase my home to its full potential. Within one week of being on the market with Dawn and Aggie I had lots of interest and a buyer. After owning my property for over 30 years their ongoing support throughout the sale was greatly appreciated and they continued to support and go the extra mile. The communication between themselves and me was excellent and they were always available when needed. I wish I had started my selling journey with them from the off and would not hesitate to recommend them to my family and friends. Thank you Dawn and Aggie.

Marcella · 17 June 2022

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ I met Kaja Sekulovska from Stirling Ackroyd for a property viewing, and she was absolutely lovely to deal with. She was punctual, friendly, and well-prepared, answering all my questions clearly. The viewing was smooth and professional, and I really appreciated her warm and helpful approach. Thank you, Kaja and best of luck in your future! Regards, Azade

Azade · 9 November 2025

★★★★★ 5/5

Google

Kaja was such great help, very responsive and worked very hard for us!

Olivia · 9 October 2025

★★★★★ 5/5

Google

Chris was brilliant and so professional!!! Viewings were great

Janet · 9 November 2025

★★★★★ 5/5

Google

We chose to use Townends and Dawn as from our first meeting she seemed lovely and the sales pitch was personal without being pushy. The whole process was really easy and Dawn & her team helped a lot, as we listed our property, unfortunately, just before the start of lockdown. I would recommend Townends to anyone looking for a good honest estate agent. In fact a friend of ours listed their property not long after we completed with Townends after we referred them and they have agreed a sale in a matter of days.PositiveResponsiveness, Professionalism

Robert · 24 August 2021

★★★★★ 5/5

Google

I would like to highly recommend Townends Estate Agents. After a painful 14 months (!!) spent in the process of buying a property, they were the only competent professionals in the whole operation. While the solicitors for the seller were nonchalant and unresponsive and I had to go through three different lawyers at my firm due to the pandemic, both Dawn and Aggie were patient, supportive and communicative at all times. They handled this protracted purchase with humour and class. I can’t recommend them enough!PositiveResponsiveness, Professionalism

Nico · 17 June 2021

★★★★★ 5/5

Google

They say that buying a house is the most stressful thing you can do but thanks to Townends the entire thing was remarkably stress free and actually quite fun. Dawn took us to see the property 3 times. Each time she gave us all the new details we had asked for (we had many questions!) and showed us around. We found the experience very easy and we were never rushed for time or left waiting. Making the offer was smooth and communication was always punctual and informative. Being a first time buyer I had no idea what to expect. I was soon bombarded by mortgage, solicitor, legal, insurance, council, environmental and chain information but Dawn was able to point us in the right direction every time and reassure us that everything was going to plan. Without the team at Townends I would have lost my sanity soon after the process began. To Townends: I hope you see this review and accept our sincere thanks as you guys were awesome! Thanks Dawn, Aggie, Natalie and Renata!

James · 17 June 2021

★★★★★ 5/5

Google

I was selling my shared ownership flat and was recommended Dawn and Townsend by a friend. It really was the best decision as the sale ended up being quite complicated linking in with all involved. I didn’t feel like I was working with a big estate agent company, more that it was a local business. They took time to get to know my development and helped prepare the flat for the sale. Throughout Dawn and Aggie were professional, hard working and responsive- at one point I think we were speaking nearly every day. They were also so supportive, taking time to explain processes and linking in with both solicitors helping to nudge them in the right direction (to put it mildly). I have now doubt that if I hadn’t gone with Townsend my sale would have fallen through. Couldn’t recommend them enough, your sale would be in a very safe pair of hands!PositiveResponsiveness, Quality, Professionalism

Sian · 17 June 2021

★★★★★ 5/5

Google

I sold my flat with Stirling Ackroyd. Dawn & Aggie were terrific to work with. There were two things that stood out: 1. They answered queries quickly and kept the chain updated throughout 2. There went through every page of the survey with the buyer. This gave them peace of mind and helped keep things on track. Thanks for all the hard work!

Joe · 17 June 2023

★★★★★ 5/5

Google

Rino was super helpful in finding me my next home.

Freya · 19 August 2025