Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDevonte is a dream person to work with. He is very professional and knows the market very well, he found tenants for our property in a few days. Devonte always responded to our emails and calls, and answered all our queries in a timely manner. I hope we can work together again in the future.
Anna · 22 September 2024
Agent replied · 22 October 2024
Thank you Anna for the 5* review for Devonte. Wishing you all the very best!
★★★★★ 5/5
GoogleI just want to say a big thank you to Feroza. I chose to sell my flat through Stirling Ackroyd after speaking to other agents. Feroza definitely stood out and was true to her word, and secured a deal within two weeks of it going on the market. Both a competitive rate and a human touch, plus excellent communication throughout the whole process. A very positive experience.
Jan · 16 February 2024
Agent replied · 15 June 2024
Hi Jan, thank you for the 5* and lovely words for Feroza. Its great to hear of your positive experience and we wish you all the best - Claire
★★★★★ 5/5
GoogleWe had a great experience of buying our first home with Stirling Ackroyd. Everyone was professional and friendly and they made the whole process very smooth, especially when it came to chasing solicitors, clarifying issues etc. Thank you to Wayne in particular! We would definitely buy/sell with Stirling Ackroyd again.
Daisy · 5 December 2024
Agent replied · 26 December 2024
Dear Daisy,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Engagement
★★★★★ 5/5
GoogleI recently had the pleasure of working with Kurwahn and his team, and I must say, they are an outstanding group of professionals. From the moment I contacted them, they were responsive, helpful, and dedicated to ensuring my property rental needs were met. Kurwahn, in particular, was a pleasure to work with. He was highly knowledgeable, efficient, and always available to answer my questions. He truly went above and beyond to ensure a smooth process.
Bridget · 16 June 2023
Agent replied · 15 June 2024
Hi Bridget, thank you for taking the time to leave very kind words for Kurwahn and the team. We wish you all the best and thank you for choosing Stirling Ackroyd - Claire
★★★★★ 5/5
GoogleKevin was so accommodating and easy to relate with,he made property search easy and fun.
Bwalya · 24 November 2025
Agent replied · 24 December 2025
Hello Bwalya
Thank you for your review! We love to receive positive reviews after customers … More
★★★★★ 5/5
GoogleI would recommend Stirling Ackroyd they have been brilliant from the start of viewings to the end to moving into my new property. All staff I had contact with were very helpful, but I must thank Rio she is friendly easy to communicate with, professional prompt responses to my queries always happy to help. Thanks so much. X
Helen · 16 May 2024
Agent replied · 15 June 2024
Hi Helen, thank you for the 5* feedback for Rio. Its lovely to hear of your stress free journey finding your new property and we wish you all the best in your new home - Claire
★★★★★ 5/5
GoogleRio Bell was absolutely fantastic. She was very professional, provided reliable advise and she went above and beyond my expectations. From the first call I made to the agency, she was able to find me a house straight away. She stands out beautifully from all the other estate agents. Absolute star! Thanks again.
M · 27 July 2024
Agent replied · 26 August 2024
Hi there,
Customer care is important to us so we really appreciate you taking the time to leave a review for Rio and for giving us a 5 star rating!
Many thanks,
Claire
★★★★★ 5/5
GoogleI had a really great experience and it was all due to Rio at Stirling Ackroyd.
She went above and beyond to help find flat. With the little time I had due to work and other commitments, she made things easy and efficient.
Would 100% recommend Rio!
Jessica · 15 October 2024
Agent replied · 22 October 2024
Dear Jessica,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGiven the very competitive situation in the rental market we were a bit apprehensive about looking for a property - it was really reassuring to deal with an estate agent (Kurwahn) who was so engaged and supportive.
In the past I haven't always had the best experiences here so it was really refreshing to deal with someone who followed through when they said they would do things, responded helpfully to any questions, and generally put us at ease. The initial viewing, offer and referencing were all really smooth processes - thanks Kurwahn.
Robin · 16 June 2022
Agent replied · 15 June 2024
Hi Robin, thank you for taking the time to leave valuable feedback. Its so good to hear of the great experience you had while finding a new property with Kurwahn. We wish you all the very best and thank you for choosing Stirling Ackroyd - Claire
★★★★★ 5/5
GoogleWe bought a property through Townends and worked with Ali, Ben and Sophie. Ali showed us the property and was more than happy to spend as long as necessary with us answering questions. He was very knowledgeable about the property and the vendors position. We progressed with the property and the team were very accommodating when we want to visit the property. Communication was clear regarding price negotiations and we were never led as we had been with other estate agents. Ben and Sophie also helped in the sale progression and were equally professional and responsive. Overall we are very happy to have found a property through Townends.
Alex · 16 June 2022
Agent replied · 15 June 2024
Hi Alex, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; Ali, Ben and Sophie will be so happy to read this! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we wish you all the best! - Claire
★★★★★ 5/5
GoogleMassive thank you to Feroza Ahmed from Stirling Ackroyd, for showing us round a flat today. Great viewing. You went above and beyond. Not only did you answer all our questions (while also taking care of the other people viewing at the same time), you also shared some really valuable insights into the property market, which is super helpful. Thanks again! I’m so grateful!
Mouse · 19 October 2023
Agent replied · 15 June 2024
Hi there, thanks for the 5* and great words for Feroza. Its lovely to hear and we wish you all the best - Claire
★★★★★ 5/5
GoogleBest State agency Ever!!
I normally don’t write reviews, but this estate agency has really impressed me with they amazing staff!
I want to say a big thanks to Danielle, Jesse and Rio!
Thank you girls for helping me with everything! You have an amazing team! Good customer service and very polite service! Want to say thanks again !
Leticia and Family
Leticia · 10 November 2023
Agent replied · 15 June 2024
Hi Leticia, thank you for your lovely review and 5* for Danielle, Jesse and Rio. They will be thrilled to read this and we wish you all the very best - Claire
★★★★★ 5/5
GoogleAs a couple searching for our first apartment, we felt overwhelmed, but Rio made it feel so much simpler. She explained everything clearly and was always available to answer our questions. It wasn’t quite our time yet, but we will definitely be back in touch
Lara · 22 September 2024
Agent replied · 22 October 2024
Hi Laura, thanks for the 5* for Rio. Wishing you all the very best!
★★★★★ 5/5
GoogleI would like to say thank you to Kurwahn Grazette-Coote for all his help while I have been looking for a flat to rent. He was my initial contact and was very professional, helpful and friendly. He called to ask how the visit to the property had gone while I was filling in the application and was really helpful with a couple of queries I had about the form. He iis definitely an asset to your company
Theresa · 16 June 2022
Agent replied · 15 June 2024
Hi Theresa, thank you for taking the time to leave great feedback. Kurwahn will be so happy to read your kind words. We wish you all the very best in your new home - Claire
★★★★★ 5/5
GoogleFrom a last minute viewing to proactive communication this morning regarding our offer and referencing process, Stirling Ackroyd have been excellent. Whether it's the property we're now waiting to have confirmation of or a different one we are very grateful to Stirling Ackroyd, and to our contact Kurwahn.
Kurwahn has been professional, personable and informative throughout the entire process. Very impressed - thank you.
Sam · 16 June 2023
Agent replied · 15 June 2024
Hi Sam, thank you for taking the time to leave great feedback for Kurwahn. We wish you all the best in your new home - Claire
★★★★★ 5/5
GoogleA very BIG thank you to Taija Bryan the Lettings Consultant @ Townends Mitcham branch
Looking for a place to rent in the local area is not easy. She helped out, answered our calls and any queries we had. She was patient with us, which for me was the most important.
She would email us, exactly instructing us what to do and which documents were needed.
It was a smooth transaction because of her.
God bless her and the whole team.
A · 16 June 2021
Agent replied · 15 June 2024
Hi, thank you for taking the time to leave this fab 5* review! Taija will be thrilled to read this 😊 Thank you for choosing Townends and we wish you all the very best! - Claire …
★★★★★ 5/5
GoogleWe needed a place pretty quick. Rio found us some where that was perfect. Amazing to have such a person centred service. The turn around was so efficient and anytime we had questions they were answered. Thank you Rio and the team :)
Sam · 27 July 2024
Agent replied · 26 August 2024
Hi Sam, thanks for the 5 * and lovely words for Rio and the team. Wishing you all the very best - Claire
★★★★★ 5/5
GoogleI sold my flat through Stirling Ackroyd and by the help with their experienced staff especially Anthony and Feroza, I was able to successfully complete the sale. They were extremely supportive and guided me throughout the process. They are certainly highly qualified professionals that could be trusted. I will highly recommend them to anyone looking to sell their flat or house.
Ekua · 16 June 2023
Agent replied · 15 June 2024
Hi Ekua, thank you for leaving such a great review for Anthony, Feroza and the team. We wish you all the very best - Claire
★★★★★ 5/5
Googleit was nice meeting Jessie and his manager today, my grandmother said when she first spoke to Jessie he was very polit, well spoken and explain everything clearly about the property. After meeting them both at the property they were so warm and welcoming we all felt comfortable around them.
Lashauntia · 16 February 2024
Agent replied · 15 June 2024
Hi Lashauntia, thank you for the 5* and feedback of your experience. Jessie will be very pleased to read this and we wish you all the very best - Claire
★★★★★ 5/5
Googlei came into the office speak with the lettings team and Nyree was really nice and helpful. not sure if she can help but was very nice and did try to point me in the right direction
John · 1 October 2024
Agent replied · 22 October 2024
Hi John, Thank you very much for Nyree's 5*. Have a great day- Danielle
★★★★★ 5/5
GoogleSo was a pleasure working with Hakeem and Ben. Hakeem especially went out of his way to update us and keep us in the loop. Our circumstances changed unfortunately so had to decline the offer we received and Hakeem and Ben worked hard on getting this secured in a short time frame.
Any queries or concerns we had, they were quick to respond and was great to know that Hakeem is only an email or phone call away to make viewing changes or updates on viewing. Thank you so much!
Theo · 16 June 2020
Agent replied · 15 June 2024
Thank you so much for your kind words, Theo. We really appreciate you taking the time out to share your experience with us and for awarding our team in Streatham five stars. We agree, Hakeem and Ben are both true gems and we are very lucky to have them as part of our team! Thank you so much for choosing Townends. All the best, Emily
★★★★★ 5/5
GoogleRio is an absolute star. From finding the perfect property to actual move in she was always extremely communicative and friendly, every step was extremely smooth and understandable.
Cannot recommend a better agent!
Thank you Rio!
Julian · 10 October 2024
Agent replied · 22 October 2024
Julian Oswald, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
★★★★★ 5/5
GoogleOur main contact at Townends was with Kurwahn Grazette-Coote, he was so helpful from the very beginning: finding us places to view and always checking in to make sure we were happy with how things were moving. He was prompt and always so forthcoming with help when we needed it and always answered our questions quickly and thoroughly. Thank you for helping our move into the city so great!PositiveQuality
Georgina · 16 June 2022
Agent replied · 15 June 2024
Hi Georgina, thank you for taking the time to leave fab feedback! Its great to hear and Kurwahn will be so happy to read your kind words. We wish you all the very best and thank you for choosing Townends - Claire
★★★★★ 5/5
GoogleRio has been a great agent to talk to. She has been very informative and although we have not rented a property through Stirling Ackroyd yet, we would love to because of the agent Rio!
Javed · 22 September 2024
Agent replied · 22 October 2024
Hi Javed, Thanks for the 5* review for Rio . Wishing you all the very best.
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