Trusted Agent profile · London
★★★★★
224 reviews across 1 platform
11 High Street, London, SE25 6EZ
Stirling Ackroyd's office in London, at 11 High Street, is rated 4.5 out of 5 across 224 reviews on 1 platform, including 224 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAron was not only very professional, but also incredibly polite and made me feel extremely comfortable and trusting throughout the process of finding the perfect property. He went above and beyond, even in dealing with my occasional moments … More
Dear Luara, Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleWe recently started renting a property through Stirling Ackroyd and we cannot thank them and especially JAD enough for his help. From our first viewing through to us moving in, he has been exceptionally professional and knowledgeable and very easy to contact. The whole process was stress free with his help. I would highly recommend Sterling Ackroyd and especially JAD. SCOTT
Hi Scott, thank you for the great 5* for Jad, he will be thrilled to read this. We wish you all the very best in your new home - Claire
5/5
GoogleUnder offer in 4 weeks after appointing Townsend :) I wasn't having any luck selling my property with my first agent and decided to move to Townsend. With a fresh marketing campaign and more realistic pricing strategy, I was under offer after 4 weeks. I would recommend them to anyone looking to sell in the South East London area. Ashley and team are very proactive at finding buyers. Keep up the good work guys!
Thank you for your wonderful review! We're delighted to hear you were happy with our sales team in South Norwood. I've passed your comments onto the team, and we look forward to assisting you again in future. Ellenor, Customer Experience Team.
5/5
GoogleAlpha thank you so much for all your help in selling our house, couldn’t have done it without you. I can’t recommend Towends enough. They always gave us feedback after each viewing and kept us up to date with everything throughout the whole process. Even after the sale I had a few enquiries which they dealt with efficiently. Also, thanks to Ashley and Aaron for all your help. Thanks guys! Alima
Hi Alima, thank you so much for taking the time to leave such a wonderful five star review about your experience with our South Norwood team, in particular Alpha, Ashley and Aaron. We are thrilled to hear how pleased you are with the service that you have received, please do recommend us to any of your friends and family who could use our assistance. We'd love to continue working with awesome clients like yourself! Thank you so much for choosing Townends and all the best, Emily
5/5
GoogleGreat personalised experienced and seamless process! Jad was an absolute star througout the whole process, from viewing, to offer, to references and contract follow-up. He kept me informed through what can be a pretty stressfull experience and helped to accommodate my requests. If you are looking to let a property, look no further than the team at Stirling Akroyd!
Hi Juan, thank you for the great 5* review. Jad will be thrilled to read this. We wish you all the very best - Claire
1/5
GoogleJust don't get a house, live in a hotel rather than dealing with Stirling Ackroyd. I made the mistake, and I've lived in a house without electricity and boiler for days on end. For Stirling Ackroyd not even bother to follow up. Please save yourself the time, money and agony.
Dear Disha, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team
5/5
GoogleWe recently started renting a property through Townends and we cannot thank Adam enough for all of his help! From our first viewing through to us moving in he has been extremely helpful, patient and contactable! Made the whole process so much easier and as stress free as possible. Cannot thank Adam and the team enough. Would definitely recommend Townends and Wouldn’t hesitate to use them again!
Hi Elouise, WOW! Thank you so much for taking the time to leave such a wonderful five star review. We are delighted to hear how impressed you are with the service that you have received from the team, in particular Adam. We appreciate how stressful moving can be and want to be on hand to help alleviate some of the faff by ensuring all of our clients are kept fully up-to-date and being a friendly, property professional expert offering support and guidance from start to finish. Please do recommend us to your friends and family, we would love to continue working with awesome clients like yourself! We hope you are settling into your new home well. All the best, Emily
5/5
GoogleI can't speak highly enough of my experience with Gavin Pinto. Gavin is professional, very experienced, knowledgeable, and helpful. He is always available to answer my questions and ease my concerns. He is an excellent agent; we are fortunate to have him as a letting agent!
Hi Rhona, thanks for the amazing 5* for Gavin Pinto. Its lovely to hear of the great experience you received and he will be thrilled to read this. We wish you all the very best - Claire
5/5
GoogleThey were incredibly helpful and understandable of our situation. Despite the challenges, they went above and beyond to help us with our transfer and always found solutions. We’re really grateful for their support and professionalism.
Dear Tj, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleAron, Ashley, Rino and the team were so hopeful throughout all stages of the buying process. They’re experts at matching buyers with a right home for them. Whenever there were hiccups or delays in the purchasing process, a quick call to the office would result in a speedy and efficient resolutions. Would genuinely seek to use them again if I ever move. Thanks so much!
Hi Chloe, thanks for leaving us such a wonderful review. We are thrilled that you had a great experience 😃 the team will be so happy to read this! Thank you for choosing Townends and we wish you all the best in your new home! - Claire …
5/5
GoogleI used Stirling Ackroyd for both purchase and sale. Simon and his team are friendly and professional. I have no hesitation in recommending this branch of Stirling Ackroyd.
Hi Claire, thanks for the 5* and lovely words for Simon and the team - Claire
1/5
GoogleFirst didn‘t receive a call back when I had left a number (I called at 5.30pm when they are supposedly open but their answering machine said no one was available); ended up having to call them myself, their advisor agreed after some emails with seller and me on a time, send a confirmation email and all sorted for my viewing. Then day of the scheduled viewing another employee calls me to say that the agreed time actually is half an hour after their working hours for them so either I make it earlier or the viewing wouldn‘t go ahead. They had agreed on it in the first place?! Clearly not interested to make a sale with this inflexible approach. I‘ve done various viewings and mostly estate agents go above and beyond (as you would expect in a sales team) also in terms of communications so absolutely don‘t settle for this brand and branch. Since I was unable to move work commitments on short notice I couldn’t view the property at all, they were entirely unhelpful, not suggesting alternative times, not using any sales tactics and verbiage at all, seemingly just wanting to do the least work possible and log off. Very poor service overall
Hi there, we work really hard to ensure our customers receive the service they and us would expect. If you wold like any support with anything please get in touch by emailing help@stirlingackroyd.com where we will be happy to help in any way we can. Kind regards,
5/5
GoogleStirling Ackroyd agency have been very helpful in finding me good place to live especially agent diandre he was very helpful and professionally showing me around the property I highly recommend him
Dear Paul, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
4/5
GoogleMy family would like to thank Michaela for every step that she took for helping us. Michaela is very professional and helpful, and her colleagues should take her as an example. Keep up your good work and stay Positive 👍 …
Hi Aneela, thanks for the great review for Michaela and 4 star! - Claire
5/5
GoogleI recently had to work with Adam Boutouili at this branch to get a new letting signed off with only a week to spare. Adam and the team worked tirelessly to get all the paperwork in place at lightening speed. My experience from start to finish has been A*. I highly recommend the team at this branch for your letting needs.
Hi Deborah, thank you so much for taking the time to leave such an awesome five star review! We are thrilled to hear how impressed you are with the service you received from our fabulous South Norwood team and in particular, Adam. Thank you for being an A* client to work with! All the best, Emily
5/5
GoogleSimon and his team where extremely helpful his kind concern for my family and special needs where cated for with excellence would highly recommend this company especially the est Norwood branch
Dear Brenda, thank you for taking the time to post such a positive review, I know Simon and the team will be thrilled! Kind regards, Amber
5/5
GoogleGavin and his team are very professional and helpful. They were able to find us suitable tenants, did the necessary checks and got the tenants in the property within 3 weeks. This ensured I was not out of pocket. I recommend the team and would be back once the tenancy is over.PositiveResponsiveness, Quality, Professionalism, Value
Hi Kemi, thank you for taking the time to leave feedback and for the great 5* review! Gavin and the team will be thrilled to read this! Thank you for choosing Townends - Claire
5/5
GoogleJust completed a letting via Stirling Ackroyd. Everything was handled professionally. Letting completed in good time, very happy to recommend these Estate Agents to all renters and landlords.
Dear Paul, thank you for taking the time to share your experience. We look forward to continuing to work with you, thank you for choosing Stirling Ackroyd, Amber
5/5
GoogleJad was magnificent on helping us through the entire process was very positive and proactive in everything he did. Jad also communicated very clearly and regularly so we knew what was happening. I would highly recommend. Thanks
Hi Gerson, thank you for the great review for Jad! its great to hear and we wish you all the best - Claire
5/5
GoogleVery helpful and wonderful team, easy to get in touch with and also did everything they could to ensure we didn't miss out on an amazing property! Big shout out to Gemma, who was supportive and friendly and absolutely lovely throughout the whole experience. Thank you!!PositiveResponsiveness, Professionalism
Hi Stephanie-Marie, thank you for taking the time to leave amazing feedback. Gemma will be thrilled to read this - we wish you all the very best in your new home - Claire
5/5
GoogleGreat experience, Taija and Michaela were absolutely fantastic. They found me a new property and helped me through the entire process which made everything less stressful for me. I recommend 100 %.
Hi Pauline, thank you for your very kind words for Taija and Michaela. Wishing you all the best in your new home - Claire
5/5
GoogleLouis was extremely helpful throughout my property search. From initially speaking with him and registering to moving in he was always on hand to help with any queries I had and remained in constant contact, despite the difficult times of late. I would highly recommend Louis and the team at South NorwoodPositiveQuality
Hi Lizzie, thanks so much for your lovely 5* review! Its wonderful to read what a great experience you had and how fab Louis and the team have been 😊 We wish you all the best in your new home! - Claire …
5/5
GoogleAlpha has been excellent helping us look for properties. It can be quite a stressful but he has made it an enjoyable experience!
Hi Patrice, thank you for your 5 star review! Pleased we were able to shoulder some of the stress of finding a new home - Amber
5/5
GoogleIt was a pleasure dealing with Taija & Michaela regarding our house move. We had been looking for somewhere to rent and were given the runaround at soo many other estate agents however Taija & Michaela at Stirling Ackroyd were very genuine, honest and super helpful. They showed us places that met our requirements and expectations and even went the extra mile when helping with the referencing process. They are amazing and experts at what they do which is so rare these days. Honestly I highly recommend using their services!!!
Hi Susan, thanks for taking the time to leave great feedback for Taija & Michaela. We wish you all the very best in your new home - Claire
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