Trusted Agent profile · London

StayAltido London reviews

4.3

★★★★★ Great

1,313 reviews across 2 platforms

26 Astwood Mews, London, SW7 4DE

StayAltido's office in London, at 26 Astwood Mews, is rated 4.3 out of 5 across 1,313 reviews on two platforms, including 179 Google reviews rated 4.5.

Google logo

4.5 / 5

179

Reviews on Google

This office

Trustpilot logo

1,134

Reviews on Trustpilot

This office

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Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Cozy, clean, and convenient

The flat was very clean, well equipped, and perfectly located. Communication with the host was easy and they were always kind and helpful.

Kimberlee · 19 June 2023

Agent replied · 16 June 2024

Dear Kimberlee,Thank you for your lovely feedback! We are delighted that you found the flat cozy, clean, and conveniently located. We take pride in ensuring our properties are well-equipped and maintained for our guests' comfort. It is great to hear that communication with the host was easy and that they provided kind and helpful assistance.We appreciate your kind words and hope to have the opportunity to welcome you back in the future for another enjoyable stay.Best regards,The Team@stayaltido.com

5/5

Trustpilot

A really pleasant experience

A really pleasant experience. Booking was fine and fast, easy and fast checkin. Very gently host. Stylish and clean apartment in good position. All perfect!!!!

Victoria · 24 February 2021

5/5

Trustpilot

Enjoyable Birmingham Flat

All the furniture in the flat is brand new. It's very cozy and clean. The hosts were also very responsive.

Kevin · 5 September 2023

Agent replied · 16 June 2024

Greetings Kevin,Your kind words warm our hearts! Your feedback is greatly appreciated! We're thrilled that you had such a positive experience during your stay. Your opinion means a lot to us.Best Regards,The Team @ stayaltido.com

1/5

Trustpilot

They are scammers

They are scammers stay away.They extra charge for damages you didn't do and make you pay.

Don · 11 December 2023

Agent replied · 16 June 2024

Hello Don Cardano,Receiving a review from someone who has never stayed with us is a situation we consider fraudulent. We want to clarify that charging a guest for something they did not break is not possible. We have rigorous pre and post-stay inspections in place, along with an "Act of Acceptance" protocol that cannot be manipulated or compromised.Accusations of engaging in fraudulent or unauthorized financial activities require substantiated proof to be valid. We are compelled to seek verification of your identity and we kindly request that you provide us with the necessary information.Looking forward to hearing from you!Regards,ALTIDO Team

5/5

Trustpilot

We had a great stay in this flat

We had a great stay in this flat. Great location, quiets, good communications and check in. Highly remecommend.

James · 24 October 2023

Agent replied · 16 June 2024

Dear James,We are delighted to read that you enjoyed your stay with ALTIDO. The fantastic location, peaceful surroundings, smooth communication, and hassle-free check-in all contributed to your positive experience. Your recommendation means a lot to us, and we look forward to the possibility of welcoming you back in the future. Wishing you safe and joyful travels ahead!Best Regards,ALTIDO Team

5/5

Trustpilot

Big flat

Big flatGood locationCleanness Facilities

Musaad · 3 August 2024

Agent replied · 24 August 2024

Dear Musaad,Thank you for taking the time to share your feedback regarding your recent stay with us! We are delighted to hear that you enjoyed the spaciousness of the flat, its excellent location, the cleanliness and facilities provided.We strive to create a welcoming and comfortable environment for our guests, and your kind words are a testament to our team's dedication and hard work. Should your travels bring you back to the area, we would be honored to host you again!Warmest regards,the team at ALTIDO by Joivy

4/5

Trustpilot

Great accomodation !

Great location, great facilties, good response of service

Andreas · 21 May 2024

Agent replied · 16 June 2024

Dear Andreas,Thank you for your kind feedback!We are delighted to hear that you appreciated our prime location, excellent facilities, and the responsiveness of our service.Ensuring an exceptional experience for our guests is our utmost priority, and we are pleased that we could meet your expectations. Your satisfaction is highly valued, and we look forward to welcoming you back for another outstanding stay!Warm regards,the team at ALTIDO by Joivy

5/5

Trustpilot

Marvelous experience staying in the…

Marvelous experience staying in the flat with good service and quality.

Sonia · 22 March 2024

Agent replied · 16 June 2024

Dear Sonia,Your glowing review fills us with joy! Knowing that our service and quality left a positive impression on you truly warms our hearts.Thank you for choosing to stay with us, and we eagerly await the chance to welcome you back for another delightful stay in the future!Warm regards,ALTIDO Team

5/5

Trustpilot

Very nice and clean apartments

Very nice and clean apartments. Very good location. Happy with their services

Eriks · 29 February 2024

Agent replied · 16 June 2024

Dear Eriks,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay. Your satisfaction is our top priority, and we are delighted that you were happy with our services.If you ever find yourself in need of accommodation again, we would be more than happy to welcome you back. Until then, we wish you all the best in your future travels!Warm regards,ALTIDO Team

5/5

Trustpilot

very satisfied with the Altido team

very satisfied with the Altido teamthey’re very nice, kind and friendly. easy to contact and very responsive.

Putri · 3 November 2023

Agent replied · 16 June 2024

Dear Putri,Thank you for your wonderful feedback! We are delighted to hear you had a positive experience with the ALTIDO team during your stay. We aim to provide the best possible service to our guests, and it's heartwarming to know that our team's friendliness and responsiveness contributed to your satisfaction.We truly appreciate your kind words and value your feedback. If you ever plan to visit again, please don't hesitate to reach out. We look forward to hosting you again in the future!Warm regards,ALTIDO Team

5/5

Trustpilot

The apartment was soo beautiful and the…

The apartment was soo beautiful and the most attractive part was the kitchen

Hasit · 27 January 2024

Agent replied · 16 June 2024

Dear Hasit,Thank you for your lovely review!We're thrilled to hear that you found the apartment beautiful, and we agree that the kitchen can often be the heart of a home, making it extra special. Your kind words warm our hearts, and we're delighted that you enjoyed your stay with us.Should you ever plan another visit, please know that we'll be here to provide you with another wonderful experience. If you have any questions or need assistance in the future, don't hesitate to reach out.Wishing you all the best until we have the pleasure of hosting you again!Warm regards,ALTIDO Team

5/5

Trustpilot

Great location

Great location. Nice spot.

Sally · 19 July 2024

Agent replied · 24 August 2024

Dear Sally,We are thrilled to hear that you enjoyed our prime location and found our property to be a delightful spot for your stay!It is our aim to provide our guests with an exceptional experience, and your kind words affirm that we are achieving our goal. We look forward to the opportunity to welcome you back for another memorable stay!Warm regards,the team at ALTIDO by Joivy

4/5

Trustpilot

Great location in central Edinburgh

Great location.Good facilities.Comfortable bed.Easy to book.

Tony · 13 June 2024

Agent replied · 16 June 2024

Dear Tony,Thank you for your wonderful feedback!We are delighted to hear that you enjoyed our prime location and found our facilities to be excellent. It’s also fantastic to know that you had a comfortable night's sleep and that the booking process was straightforward and easy!Your positive experience is our utmost priority and we are thrilled at the prospect of welcoming you back for another exceptional stay!Warm regards,the team at ALTIDO by Joivy

5/5

Trustpilot

Great place

Great place. Great communication

Anne · 18 July 2024

Agent replied · 24 August 2024

Dear Anne,Thank you for your gracious feedback regarding your recent stay with us! We are delighted to hear that you found our place to be exceptional and that our communication met your expectations.Ensuring a seamless experience for our guests is our utmost priority, and your positive comments inspire us to continue delivering exceptional service.We look forward to welcoming you back for another memorable stay in the near future!Warm regards,the team at ALTIDO by Joivy

5/5

Trustpilot

Nice apartment

Nice apartment, well fitted out, in a great area for London nightlife.

Frank · 15 February 2024

Agent replied · 16 June 2024

Dear Frank,Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay. We agree that our location is fantastic for experiencing London's vibrant nightlife, and we're thrilled that you were able to take advantage of that. If your travels bring you back to London, we would love to host you again!Best Regards,ALTIDO Team

5/5

Trustpilot

Extremely reliable!

Amazing company to work with! Made picking up Airbnb keys very easy and amazing hosts! Will be using altido again!

Katie · 8 August 2023

Agent replied · 16 June 2024

Hello Katie,Thank you for your wonderful feedback! We're delighted to hear that you had an amazing experience with us. Your trust and satisfaction means the world to us, and we're thrilled that you're already considering ALTIDO for your future stays. We can't wait to welcome you back for more fantastic stays!Best Regards,The Team@stayaltido.com

5/5

Trustpilot

Great location

Great location, nice apartment

Derryck · 16 July 2024

Agent replied · 24 August 2024

Dear Derryck,Thank you for sharing your feedback with us!We pride ourselves on offering prime locations paired with meticulously maintained and elegantly furnished accommodations and your satisfaction is immensely gratifying to us.We look forward to the pleasure of welcoming you back for another exquisite stay!Warm regards,the team at ALTIDO by Joivy

5/5

Google

Perfect service and easy help in a rental in Lisbon

Christian · 25 March 2024

Agent replied · 21 June 2024

Greetings Christian, Thank you for your positive feedback regarding our service and rental experience in Lisbon. We're delighted to hear that you had a perfect experience and found our service to be excellent. Providing seamless and hassle-free assistance is a top priority for us, and we're glad to know that we were able to offer you easy help throughout your rental experience. It's wonderful to hear that we were able to meet your expectations and provide you with a smooth and enjoyable stay in Lisbon. Thank you once again for your kind words, and we hope to have the opportunity to welcome you back in the future. Best regards, ALTIDO Team

5/5

Trustpilot

Great

Great, easy to book, questions quickly answered

Jacquie · 19 May 2024

Agent replied · 16 June 2024

Dear Jacquie,Thank you for choosing to stay with us and for taking the time to share your feedback! We're delighted to hear that you found our booking process seamless and that any questions you had were promptly addressed.Providing exceptional service and ensuring a smooth experience from booking to check-out is our utmost priority, and we're thrilled that we met your expectations in this regard.Should you have any further inquiries or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back for another outstanding experience in the future!Warm regards,the team at ALTIDO by Joivy

5/5

Trustpilot

Great very efficient service and quick…

Great very efficient service and quick responses

Nick · 18 May 2024

Agent replied · 16 June 2024

Dear Nick,Thank you for your gracious compliments regarding our accommodation and services! It was a pleasure to ensure your stay was efficient and seamless, as your satisfaction is paramount and we spare no effort in delivering the highest level of hospitality to our guests!Should you have any further inquiries or require assistance in the future, please do not hesitate to contact us! We eagerly await the opportunity to welcome you back for another exceptional experience.Warm regards,the team at ALTIDO by Joivy

4/5

Trustpilot

Reliable enough

Apartment as expected. Maintenance below the expectations but still decent relatively to London standards

G · 25 December 2023

Agent replied · 16 June 2024

Dear Greco,We're pleased to hear that the apartment met your expectations. We genuinely appreciate your feedback regarding maintenance, and we are fully committed to upholding the highest standards in this regard.In the context of London's property market, we strive to maintain a level of maintenance that is in line with industry norms. Nevertheless, your input is invaluable, and it helps us in our ongoing efforts to improve. If you have specific areas of concern or suggestions for us to enhance maintenance further, please do not hesitate to share them.Thank you for choosing us for your stay, and we hope to have the opportunity to host you again in the future, providing an even more enjoyable experience.Best regards,ALTIDO Team

5/5

Trustpilot

Fabulous!

Great communication! The property was fabulous with a great location. We would recommend and stay again.

Jen · 21 October 2023

Agent replied · 16 June 2024

Greetings Jen,We're thrilled to hear that your stay exceeded your expectations!It's wonderful to know that you had a fabulous experience with us. Your recommendation means a lot to us, and we would be more than happy to welcome you back for another stay in the future.Your thoughtful feedback is also a helpful heads-up for our future guests. We look forward to providing them with the same excellent experience you enjoyed.Warm regards,ALTIDO Team

5/5

Trustpilot

Just the wifi doesn’t work

Just the wifi doesn’t work , but everything is perfectly

Shirin · 2 March 2024

Agent replied · 16 June 2024

Hello Shirin,Thank you deeply for taking the time to share your valuable feedback with us.We humbly apologise for any inconvenience you experienced due to the WiFi issue.Your satisfaction and comfort are paramount to us, and we're genuinely thrilled to learn that everything else exceeded your expectations. We eagerly look forward to the opportunity of hosting you again in the future, ensuring a flawless experience in every aspect. Until then, may your travels be safe and filled with delightful adventures!Warm regards, ALTIDO Team

5/5

Trustpilot

Beautiful experience.

They are a great team and care of you. Would cooperate with them again.

A · 5 December 2023

Agent replied · 16 June 2024

Dear A.,Your kind words affirm our commitment to providing excellent service and care to all our guests. While we may not know your identity, we want to assure all our future guests that we work diligently to ensure their satisfaction and comfort during their stay.Thank you for choosing us, and we are here to welcome you whenever you decide to stay with us again.Best regards,ALTIDO Team

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