5/5
GoogleFantastic experience with Savills purchasing a property. Josie was extremely friendly, efficient, accommodating, stayed on top of the whole process, and kept me in the loop every step of the way. I'm very grateful!
Trusted Agent profile · London
Savills London reviews
★★★★★
182 reviews across 1 platform
166 Shepherd?????s Bush Road, London, W6 7PB
Savills's office in London, at 166 Shepherd?????s Bush Road, is rated 4.9 out of 5 across 182 reviews on 1 platform, including 182 Google reviews rated 4.9.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleFound Helen to be very helpful, knowledgeable and a pleasure to speak with Also appreciated the extra mile taken with assisting with a rental
5/5
GoogleWe recently sold our house through Savills - Josie Mowatt was highly professional, a pleasure to deal with and did a really excellent job of keeping the transaction together over a prolonged period!
5/5
GoogleRe: Anthony Calder - Lettings Manager @ Savills - Brook Green & Shepherds Bush - We have enjoyed a long standing business relationship with Anthony. He has always been prompt and made himself available to deal with issues as they arise and …
5/5
GoogleI had a great and welcoming experience with Savills! I was working with Jack specifically and he found me a flat quicker than I'd hoped. He'd also been very responsive and efficient with helping me deal with any questions I had regarding documents and enquiries. Highly recommend!
Agent replied · 17 June 2024
Dear Angelina, Thank you for sharing your wonderful experience with Savills and for giving us a 5-star rating. We are thrilled to hear that Jack was able to find you a flat quickly and provided you with excellent service throughout the process. We pride ourselves on being responsive and efficient, and we are glad that we were able to help you with any questions or concerns you had regarding documents and enquiries. We appreciate your recommendation and hope you enjoy your new home. If you need any further assistance, please do not hesitate to reach out to us. Best regards, Anthony Calder Director, Head of Brook Green & Shepherds Bush Lettings
5/5
GoogleWe have been very fortunate to have chance upon Anthony Calder when he took over the Brook Green team letting department and our first tenant decided to leave. This was 2 years ago and since then we have come to rely wholly on him for all our letting needs. He is very responsive, always keeps us updated, and gives us reasonable advise.PositiveResponsiveness, Professionalism
Agent replied · 17 June 2024
Dear Akihiro, Thank you for taking the time to write a review of your client experience for the rental of your apartment. I am delighted you are pleased with the service from the team, it means a lot. We look forward to achieving similar but greater success again in the future with you as the market recovers from the conditions in the last twelve months. Kind Regards Anthony Calder Associate Director, Head of Brook Green & Shepherds Bush Letting
5/5
GoogleHad a great experience with Savills Brook Green. They balance good experience with a personalised approach. The sale has been complex due to external factors, unrelated to the estate agency, and Savills went above and beyond in helping out, ensuring all completed on time and as smoothly as possible. At Savills the agents are friendly, team workers and very effective at communications. I would strongly recommend Savills for anyone who wants to sell (or buy) in the area!
5/5
GoogleWe recently completed the sale of our property in London with the exceptional support of Zoe and Paul at Savills, and we couldn’t be more pleased with the experience. From start to finish, they were professional, proactive, and a true …
5/5
GoogleI was looking for a new flat to rent in the area and Elena Stoynova at Savills in Brook Green helped me find it in record time. She was very responsive and attentive, guiding me throughout the whole negotiation and administrative process, following up swiftly with the different parties involved. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 17 June 2024
Dear Nacho, I am so pleased to hear about your experience with Elena and the positive experience you had with our team and the lettings process. Thank you for taking time out to leave a review and I hope you have a long enjoyable tenancy in your new home. Kind Regards Anthony Calder Associate Director, Head of Brook Green & Shepherds Bush Lettings
5/5
GoogleWe've used Natalie 3 times over the years and our most recent experience was excellent. Regularly kept up to date with all aspects of the process and her team handled the usual sensitivities of the transaction well. Great little office Savills now have in Brook Green - keep it up and thank you!
5/5
GoogleGreat experience with Jack Flower at Savills UK. He’s helped me and my flatmate secure the flat we wanted and made the documentation process smooth and easy. Very helpful and friendly and helped to sort out various issues when moving into the apartment.
Agent replied · 17 June 2024
Dear Veronika, Thank you for taking the time to review your amazing 5 star review of the service you received from Jack. It is very pleasing to hear. I hope you enjoy your time living in your new home and I'm delighted we managed to find you an apartment that worked for you. Kind Regards Anthony Calder Associate Director, Head of Brook Green & Shepherds Bush Lettings
5/5
GoogleYes, very good service. Always with helpful reply. The team which leads by Anthony with Ume and others ..is wonderful. It guides me step-by-step in very professional way. With their proficiency, the letting becomes reliable and enjoyable. Many thanks to the team.
Agent replied · 17 June 2024
Dear Jens, Thank you for taking the time to share your review. Could you please contact me on acalder@savills.com or call 0203 618 3785 so we can discuss if this was a sales or lettings issue. I haven't been able to lcoate your file on the system and I would like to understand what happened and see what caused you to leave such a review, especially as I cannot locate your name on our database. Thank you. Warm regards, Anthony Calder Director, Head of Brook Green & Shepherds Bush Lettings Dear Mr Ng, Thank you for sharing your positive landlord experience with us and completing the good the service provided by myself and Ume. We are thrilled to hear that you felt it was professional and you felt the experience was reliable and enjoyable. At Savills, we strive to provide the highest level of service to all our clients and we are glad to hear that we met your expectations. It was a pleasure working with you and we hope to continue this relationship for many years to come. Thank you again for choosing Savills and we hope its a long and succesful tenancy. Best regards, Anthony Calder Director, Head of Brook Green & Shepherds Bush Lettings
5/5
GoogleI’ve had a wonderful experience working with Savills Brook Green! Archie has been so helpful throughout and made sure everything went smoothly.
5/5
GoogleWith a big life change to make, Mark McDonald and Nick Udovicic deftly navigated the sale of our house through a tricky market. With their combination of professional astuteness and unswerving passion for the quality of our product, we knew we couldn’t be in better hands and can unreservedly testify for the difference a great agent / agency makes.
Agent replied · 17 June 2024
I’m delighted you were pleased with the service provided Savills. Feedback is an invaluable reminder of the aspects that are important to our clients, so thank you for your kind words and taking the time to post a review. Best wishes, Christopher Bramwell (Head of West London residential - Savills)
5/5
GoogleI've been with Savills for 3 years and never had any issues at all. The team is very responsive and always available to do what's best for the property, I really enjoy working with them!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 17 June 2024
Dear Roberto, Thank you for taking the time to write a review of your client experience for the Letting of your flat. I am delighted you are pleased with the service. We look forward to achieving similar successes again in the future with you. Kind Regards Anthony Calder Associate Director, Head of Brook Green & Shepherds Bush Lettings
5/5
GoogleDealt mostly with Grace who was very helpful throughout the process.
5/5
GoogleGreat experience with Jack Flower at Savills UK. He’s helped me and my flatmate secure the flat we wanted and made the documentation process smooth and easy. Very helpful and friendly and helped to sort out various issues when moving into the apartment.
Agent replied · 25 October 2024
Dear Veronika, Thank you for taking the time to review your amazing 5 star review of the service you received from Jack. It is very pleasing to hear. I hope you enjoy your time living in your new home and I'm delighted we managed to find you an apartment that worked for you. Kind Regards Anthony Calder Associate Director, Head of Brook Green & Shepherds Bush Lettings
5/5
GoogleAfter a 5-month void. Savills came on board. A very professional, coordinated team effort from Anthony Calder, Bree Southam, Elena Stoynova. Right hand always knowing what the left hand was doing, and a 2-year let achieved in short order. Very Happy, so far…. no resting on those laurels just yet!PositiveResponsiveness, Professionalism
Agent replied · 17 June 2024
Dear Tim, Thank you for taking the time to write a review of your client experience for the Letting of your flat. I am delighted you are pleased with the service from the team, it means a lot. We look forward to achieving similar successes again in the future with you. Kind Regards Anthony Calder Associate Director, Head of Brook Green & Shepherds Bush Lettings
4/5
GoogleElena Stoynova responded promptly to our enquiry and thereafter; we always had quick tangible responses from her meaning; we felt that working with her removed the need to go to other agents. The enquiry translated into a transaction. We wish her continuous success
Agent replied · 17 June 2024
Dear Zed, Thank you for taking the time to review your experience with Elena and the letting process. I hope your family friends have enjoyed settling in the property. Kind Regards Anthony Calder Associate Director, Head of Brook Green & Shepherds Bush Lettings
5/5
GoogleFantastic team on both sales and lettings
5/5
GoogleVery professional and efficient team and also friendly and helpful. I just had a great experience renting my flat with them. I definitely recommend them!
Agent replied · 17 June 2024
Dear Gianna, Thank you for taking the time to share your client side experience working with us! I am thrilled to hear that you had such a positive experience working with Jack, and myself and the full team. I'm glad you have felt the experience was professional and we got the desired outcome you wished. Thank you for recommending our branch, and for entrusting us with your property needs. It was a pleasure working with you, and we look forward to building a long lasting relationship with you. Warm regards, Anthony Calder Director, Head of Brook Green & Shepherds Bush Lettings
5/5
GoogleIt was quite a good experience to work with Elena and Savills Team. The high responsiveness of the communication and helpfulness throughout the process was amazing. I was impressed to see such a high quality service.PositiveResponsiveness, Quality, Professionalism
Agent replied · 17 June 2024
Dear Ege, Thank you for taking the time to leave a review regarding your rental experience with Elena and the Savills team. I'm glad you had such a great experience and I hope you have a long and enjoyable tenancy in your new home Kind Regards Anthony Calder Associate Director, Head of Brook Green & Shepherds Bush Lettings
5/5
GoogleMy flatmate and I received an incredible service from Katie George. She was incredibly accommodating and helpful making our move into our new apartment as easy as possible. I can't recommend her services enough to others who are looking to rent within the area.
Agent replied · 17 June 2024
Dear Edmund, Thank you for taking the time to write a review of your applicant experience for the rental of your property. I am delighted with the service you received from Katie George. I hope you have a long and enjoyable stay in your new home. Kind Regards Anthony Calder Associate Director, Head of Brook Green & Shepherds Bush Lettings
5/5
GoogleClaire Richardson helped us purchase a one-bedroom flat in Brook Green and was everything you'd want in an estate agent. Knowledgeable and professional, with a willingness to follow up with any inquiries, without being pushy. We would definitely like to work with her again in the future.
Agent replied · 17 June 2024
Dear Yuki, Thank you for taking the time to review our service - feedback is always incredibly helpful and I am delighted Claire exceeded your expectations. Best wishes, Christopher Bramwell (Head of West London residential)
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