Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have just completed on the sale of a flat. It was a drawn out process as mansion flats in London are currently not so popular, due to Covid, unless there is a garden or terrace. Josie Mowatt has been incredibly helpful and saw me through the difficult times with various prospective buyers. In the end all was good and I thank her for her constant effort and expertise.
Michou · 18 June 2022
Agent replied · 17 June 2024
Dear Michou
Thank you so much for your fabulous 5* review of Josie at Savills Brook Green office. I am thrilled Josie provided an excellent professional service on the sale of your mansion flat.
Feedback is vital and it is hugely appreciated that you took the time to review our service.
Best wishes Christopher Bramwell (head of Savills West London residential)
★★★★★ 5/5
GoogleWe had a great experience buying our house through Savills. Our agent Josie was incredible throughout, she was always available for practical and emotional support from initial negotiations to completion, it made all the difference and meant the purchase straightforward and stress-free. She was also fantastic at managing the relationship between us and the previous owners meaning all discussions were very amicable and reasonable. Thank you Josie!PositiveQuality
Davina · 26 August 2022
Agent replied · 17 June 2024
Dear Davina
Thank you so much for your fabulous 5* reviewing of Josie at Savills Brook Green office. I am thrilled Josie helped you with the purchase of your new home and provided an excellent stress free supportive service. Feedback is vital and it is hugely appreciated that you took the time to review our service.
Best wishes Christopher Bramwell (head of Savills West London residential)
★★★★★ 5/5
GoogleJack and Anthony had done a great job in listing my flat for rental, they had offer some great advice regarding the current market value supporting with statistics and current offer rates, and managed to get a very good offer.
Jack had been helpful in communication between both the tenants and landlords to settle on issues during check-in. Anthony has been in charge of the rental of my flat for years now, and have never disappoint! During viewings, they would let me know issues such as toilet flushes not working, so the landlords get a heads up for repairs before the next tenants to move in. Very very pleased with the Savills Brook Green office, and thankful to Anthony and Jack and their team for assisting with the rental! Best agents I have experienced so far!
Sharon · 18 February 2024
★★★★★ 5/5
GoogleI had a really positive experience finding my new rental flat with the Savills team, lead by Jack. Super friendly approach and very knowledgeable of the properties being shown. The team were super responsive and flexible with booking in viewings and really understood the type of property I was looking for. The on-boarding process was painless and very quick, and Jack was always on hand to help with the numerous questions I had. Overall a great experience considering the rental market in London. Thanks Savills!
Verity · 19 January 2024
★★★★★ 5/5
GoogleUme at Saville was brilliant - really on the ball, very responsive, listened to and understood my needs, was flexible on meeting and found me exactly what I wanted. I couldn't be more happy. It had been a very long and tiresome process up until meeting Ume!
Jyoti · 20 December 2023
Agent replied · 17 June 2024
Dear Jyoti,
Thank you for taking the time to share your applicant experience in finding your new home.
I am thrilled to hear that you had such a positive experience working with Ume Hussain.
I'm glad Ume helped you find exactly what you were looking for and made the process so easy for you as she endeavours to achieve for all applicants.
Have a fantastic end to 2023 in your new fantastic apartment.
Warm regards,
Anthony Calder
Director, Head of Brook Green & Shepherds Bush Lettings
★★★★★ 5/5
GoogleThe team led by Paul Christian delivers a highly professional and friendly service. Paul and Avril McCrohan went above and beyond their remit to help sell our property for which we are incredibly grateful. I would highly recommend this team to anyone looking to sell their property in the area. Well done to the Savills Brook Green Team 👏 …
KariB · 9 April 2026
★★★★★ 5/5
GoogleVery positive experience with Savills BG (rental). Toby was particularly helpful in identifying the right tenant and helping us navigate through he entire rental process
Mathieu · 17 December 2025
★★★★★ 5/5
GoogleUme was incredibly helpful in helping us throughout our tenancy negotiations and assisting us in closing the deal and have our tenancy contract in place. She is really understanding, kind and very professional and will go to lengths to make sure you feel comfortable. She made the whole process seamless. Thank you, Ume
Carmen · 18 June 2023
Agent replied · 17 June 2024
Dear Carmen,
Thank you for taking the time to write your 5 star review on the service you received from Ume its very pleasing to hear.
I hope you enjoy your time living in your new home in West London. It was great finding you and your family finding a new home.
Kind Regards
Anthony Calder
Associate Director, Head of Brook Green & Shepherds Bush Lettings
★★★★★ 5/5
GoogleThe team at Savills were fantastic - Josie was incredibly professional throughout the process and was a complete delight to deal with. She kept all parties focused and her communication skills were faultless. Josie made the sale of our beloved home, which is known to be an incredibly stressful time, a smooth and even enjoyable process. I couldn't recommend Josie and the team highly enough.PositiveResponsiveness, Quality, Professionalism
Mary · 26 August 2021
Agent replied · 17 June 2024
Thank you very much for your review and I’m thrilled the Savills Brook Green team delivered a thoroughly professional service. Josie and the team appreciate your kind comments. Best wishes Christopher Bramwell, Head of West London Savills residential
★★★★★ 5/5
GoogleMark McDonald has been incredible throughout our purchase process of a two bedroom flat. He was always available for advice, when it was needed, and really good at keeping in touch. He kept the deal together during negotiations with the sellers. He would always get back to us the same day that we called him. We had a very easy and smooth exchange as a result. Thank you Mark
Fiona · 18 June 2020
Agent replied · 17 June 2024
Thank you for taking the time to review Savills - feedback is always very helpful. I’m delighted you were pleased with the service provided by Savills. Best wishes, Christopher Bramwell (Head of West London residential - Savills)
★★★★★ 5/5
GoogleJosie has been an absolute pleasure to work with and incredibly professional. From our brief web enquiry we had a speedy return call and viewings arranged at a time that worked well for us. Josie spent as much time as we needed showing us around a number of apartments. Once we had an offer accepted Josie kept track of all the details right through to making sure we had all we needed on the day we moved in. Many thanks to Josie and the Savills team.
Adrian · 18 June 2023
★★★★★ 5/5
GoogleOur experience with Savills Brook Green Estate was fantastic, especially Josie, who is very kind, always quick to reply, helpful and reliable. We felt in excellent hands throughout the process of purchasing the property. She provided us with some important insight, guided us through the purchase process, and introduced us to the right people to contact. She even contacted us after purchasing the property to check in and gave us some valuable advice. We felt in very safe hands. The aftercare and attention to detail are great, and we couldn’t recommend her and her team highly enough.
Julia · 18 June 2023
★★★★★ 5/5
GoogleElena was efficient and responsive from the first conversation (very sweet and friendly too :). The transaction was fast and professional with knowledge and solutions. I felt I could trust her. All of these skills are so important faced with a stressful moving situation.
Elena put me at ease and I felt confident in her actions.
Highly recommended.
Carly · 18 June 2022
Agent replied · 17 June 2024
Dear Carly,
Thank you so much for your review of Elena and her professional approach its really pleasing to hear.
We are delighted we helped find you such a beautiful property and we hope you enjoy living there.
Kind Regards
Anthony Calder
Associate Director, Head of Brook Green & Shepherds Bush Lettings
★★★★★ 5/5
GoogleMark McDonald was fantastic. Mark helped manage the process of me buying my first property. He was very professional, and guided me through out the way. Mark was always reachable and on hand to answer my questions, he proactively followed up with relevant parties to speed up paper work etc so I could exchange and then complete in time. I would highly recommend Mark and would definitely work with him again.
Komal · 19 June 2019
Agent replied · 17 June 2024
Dear Komal, Thank you for taking the time to review Mark’s service, feedback is always incredibly helpful. I’m delighted your experience of Savills was such a positive one. Best wishes Christopher Bramwell (Head of West London residential sales)
★★★★★ 5/5
GoogleAnthony and Jack at the Savills Brook-Green-and-Shepherds Bush letting office did a fantastic job from start to finish. Process was quick, clear and smooth from start to finish and the team went above and beyond to make sure everything was in place for the tenancy start date.
Daisy · 18 June 2023
Agent replied · 17 June 2024
Dear Daisy,
Thank you for sharing your positive landlord experience with us and recognizing the exceptional service provided by Anthony and Jack at the Savills Brook Green and Shepherds Bush lettings team.
We are thrilled to hear that the process was quick, clear and smooth from start to finish and that our team went above and beyond to ensure everything was in place for your tenancy start date.
At Savills, we strive to provide the highest level of service to all our clients and we are glad to hear that we met your expectations. It was a pleasure working with you and we hope to continue this relationship for many years to come.
Thank you again for choosing Savills and we hope its a long and succesful tenancy.
Best regards,
Anthony Calder
Director, Head of Brook Green & Shepherds Bush Lettings
★★★★★ 5/5
GoogleI could not recommend more a person! Josie has been the BEST. Professional, friendly, quick, always eager to help in any way possible. She made buying our dream house a straightforward procedure, solving ALL the problems that may have stopped/delayed us. I wish all my collaborations were like this! A big thank you Josie for my dream house :)PositiveResponsiveness, Quality, Professionalism, Value
Irene · 26 August 2021
Agent replied · 17 June 2024
Thank you for your review, and I am thrilled Josie made your purchase so straightforward and problem free. I hope you have many years of happiness in your new home. Best wishes Christopher Bramwell, Head of West London Savills residential
★★★★★ 5/5
GoogleMy experience of working with Savills has been brilliant. Josie especially was kind, honest, communicative and reliable throughout - and proved to be really instrumental in keeping us moving forward when the process became difficult towards the end. Having had more frustrating experiences with estate agents in the past - it was a real reassurance to be guided by Josie and the team. The aftercare and attention to detail was fantastic, and I couldn’t recommend them highly enough.
Harry · 18 June 2023
★★★★★ 5/5
GoogleElena made the entire experience so easy and straight forward, maintaining her professionalism throughout, whilst demonstrating a wonderful personable side too. It's the first time I've experienced an agency that gives as much time and support to a prospective tenant, as they do to a landlord!
Well done Savills, and thank you so much Elena.
Lee · 18 June 2022
Agent replied · 17 June 2024
Dear Lee,
Thank you for taking the time to review your experience with Elena and the letting process with us.
I am delighted we found you such a lovely property and hope you enjoy living in your new home.
Kind Regards
Anthony Calder
Associate Director, Head of Brook Green & Shepherds Bush Lettings
★★★★★ 5/5
GoogleIt was very convenient dealing with Katy in the Savills (Brook Green and Shepherds Bush Lettings office) to find the best apartment for our needs. Katy were very helpful and she always answered our calls and replied to our emails very promptly. I highly recommend choosing Savills to find the perfect accommodation for your needs.
Abdullah · 18 June 2022
Agent replied · 17 June 2024
Dear Abdullah,
Thank you for taking the time to review your amazing 5 star google review and your experience with Katy and the lettings team.
I hope you enjoy your time living in your new home in West London.
Kind Regards
Anthony Calder
Associate Director, Head of Brook Green & Shepherds Bush Lettings
★★★★★ 5/5
GoogleClaire sold my architect designed one bedroom apartment in Brook Green. From listing to completion I was given the best service I could have wished for. Between offer and exchange the conveyancing process was supported by Claire and her team's proactive approach. I would highly recommend Savills for residential sales and would congratulate Claire, Nick and the sales team on their work for my sale.
Matt · 18 June 2020
Agent replied · 17 June 2024
Dear Matt, Thank you for your feed and kind words about Claire. Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am thrilled your experience of Savills was such a positive one. Best wishes Christopher Bramwell (Head of West London residential sales - Savills)
★★★★★ 5/5
GoogleAmazing service and reliable. My agent throughout the buying process was Josie Mowatt - she was lovely to deal with as well as literally held my hand through the process as a first time buyer. It was reassuring to have her on side. She was always available to answer my queries (even on weekends and after hours) so she really went above and beyond. Thank you Josie.
Omaryaseen · 19 January 2024
★★★★★ 5/5
GoogleAlways great doing a deal with Savills and Josie ensured that this one went without a hitch. Always available Josie and her team were on hand to sort out any hitch and both buyer and seller were extremely happy with what was agreed and how it was all handled. Top marks.PositiveQuality, Professionalism
Henry · 26 August 2022
Agent replied · 17 June 2024
Dear Henry,
Sorry for the belated reply.
Thank you so much for your fabulous 5* reviewing of Josie and the team at Savills Brook Green office. I am thrilled Josie provided a superb service. Feedback is vital and it is hugely appreciated that you took the time to post a review.
Best wishes Christopher Bramwell (head of Savills West London residential)
★★★★★ 5/5
GoogleVery please with the service from the team. Toby has been super - thank you very much.
Jason · 26 November 2025
★★★★★ 5/5
GoogleExcellent service from start to finish. I called Dominic, Josie and Archie, ‘the Dream Team’. They worked hard to generate a ton of viewings and multiple bids, despite the notoriously slow time of year (Dec/Jan/Feb), and right after the mini budget had dampened the housing market. Communications and feedback around viewings were excellent, they were patient with all our concerns, and always showed integrity in their dealings. Thank you Saville Brook Green team! Alex
Alexandra · 18 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
