Sandersons London reviews

★★★★★ 5/5

Google

Richardo has been so incredibly helpful during my property search. He went above and beyond to make my rental process smooth and even went as far as to support me while out of office. I have been renting for 15 years and he has by far been the best agent I have used. He is very knowledgeable and has a great eye for detail, listening to my specific requirements to find a great match. There’s a stereotype about letting agents that is perhaps unfair, but I can firmly say that if it is true… he has proved that it is not true across the board. :)

Nad · 30 July 2024

★★★★★ 5/5

Trustpilot

Excellent

Working with Romana was an absolute pleasure. She’s knowledgeable, professional, and genuinely cares about her clients. She guided me through every step of the process with clear communication and honest advice. I always felt supported and confident in her hands. If you're buying/selling/letting or renting I can't recommend Romana enough, she's exceptional!

Tobias · 6 July 2025

★★★★★ 5/5

Google

We had a lovely experience with Sandersons earlier this year when the lovely Anna helped us find and sign our dream home. She was such a pleasure to work with - always finding solutions and eager to help - always with a smile. She made the entire experience of moving house as pleasant as can be. Thank you Anna, thank you Sandersons!

Marie-Charlotte · 17 June 2023

★★★★★ 5/5

Trustpilot

I’m very happy Kind and Patient Service for a Newcomerwith my experience

I’m very happy with my experience. The property is lovely, and the viewing was arranged promptly. As I’ve just arrived in London and my English is not very good, I truly appreciate the team’s patience and clear communication throughout the process.

Sanchuan · 6 October 2025

★★★★★ 5/5

Trustpilot

Positive experience!

I had a fantastic experience working with Sandersons on my recent flat purchase in London. Special thanks to Lewis and William, who were incredibly responsive to all my messages and made themselves available for multiple viewings of the same flat, which really helped me feel confident in my decision. Their support throughout the entire process was invaluable, and I couldn’t be happier with the service they provided. Highly recommend!

Lorenzo · 20 October 2024

★★★★★ 5/5

Trustpilot

Regvita was excellent

Regvita was excellent. She helped us coordinate with contractors and building management when we had an emergency in our apartment

Miguel · 30 March 2026

★★★★★ 5/5

Trustpilot

Excellent service from Sandersons

Excellent service from Sandersons. Regi and the team are efficient, proactive and pleasant to deal with. We speak from experience… we have been renting out London properties for 45 years. Seen it all. ( I hope).

Martin · 7 November 2025

★★★★★ 5/5

Trustpilot

Outstanding experience

We had an outstanding experience with Romana and her team of negotiators while renting out our property in Notting Hill. They were highly efficient in arranging viewings and conducting thorough due diligence on prospective tenants. Additionally, we greatly valued their prompt feedback after each viewing and their expert advice throughout the negotiation process. We highly recommend them to anyone seeking a knowledgeable and efficient agency in the area.

K · 15 October 2024

★★★★★ 5/5

Trustpilot

Fantastic experience with Sandersons

I had such a great experience with Sandersons, and I’d like to acknowledge Jack, Romana and Ines. They were fantastic to work with, they communicated really well during the application process, and supported when some paperwork on my end needed to be amended. They really leaned in, and were proactive on all fronts - I couldn’t be more grateful!

Lee · 29 May 2026

★★★★★ 5/5

Google

My daughter and I spent two wonderful nights at The Serpentine apartment. Thank you Charlotte and Matthew! service was great, location excellent and apartment furnishing left us wanting for nothing. Appreciate your hospitality!

Ola · 16 November 2025

★★★★★ 5/5

Google

I had such a lovely experience with Charlotte and her team. They were always friendly, responsive, and made sure everything went perfectly. Truly one of the best hosting teams I’ve dealt with

Rania · 16 November 2025

★★★★★ 1/5

Google

I have lived in 6 different houses in the past 4 years because I travel a lot, and Sandersons was by far the WORST experience I have had with an agency. As you see on the first picture, there is in a huge whole in our kitchen sealing cause by a pipe breakage. It has been like this for more then 1 month and the Agency has either ignored our emails/calls about it, or they have simply told us that someone was coming to fix it "tomorrow". And it NEVER happened. As you see on my second picture, that is the beautiful garden that was supposedly "currently getting renovated". That is what the agent that made me visite the house told me. I have not seen anyone coming to fix the garden, and the agency does not think it is necessary because it is "not yet warm enough to hangout outside". I did not know I needed their permission to go in my own garden. Furthermore, one of the toilets does not have a lid and is running, there is a leak in the kitchen drain pipe, a radiator is leaking, and a shower does not have enough pressure to use it. And once again the Agency has been promising to send someone "tomorrow" about all of theses issues for months. I DO NOT RECOMMEND, and i wish someone had told me this before I signed my contract with them.

Maud · 18 June 2019

★★★★★ 5/5

Google

Sandersons have been really good with us. Ledian was very professional with us from the start and was able to help us in our circumanstances. Furthermore, just recently our washing machine had failed and had send them an email regarding this. In less than a week we had a new washing machine fully installed. The same happened with our reasonably old fridge as it was leaking and became very rusty and unhealthy. They fixed the matter as soon as we flagged it. As tenants, I would highly recommend Sandersons. They have looked after us and are always very professional when dealing with our requests.

JDavidMurillo · 18 June 2019

★★★★★ 5/5

Google

After looking for a flat for several weeks we came across Sandersons and were introduced to Sonja. She understood exactly what we were looking for and showed us properties that had just gone on the market. Sonja was very flexible and was able to adapt to our shedual and meet on evenings and weekends. She made us feel as we were her priority and that she cared. We could not have been happier with the flat we found and the service we received.

Amanda · 18 June 2018

★★★★★ 5/5

Google

The Sandersons team was recommended to me by a friend who had just used them to help her find a flat. Since Day 1 my experience working with Ledian Kuci and Laura Simmonds has been nothing but stress fee and efficient. The level of detail and service they provide is more comprehensive than that received from larger letting agencies. They are always quick to respond to queries or requests and I have recommended them to a number of my friends. I highly recommend Sandersons London if you are looking for a flat in West London! Their service and expertise are bar none!

Maria · 18 June 2018

★★★★★ 5/5

Trustpilot

Regi

Regi, Val and Ines have been really helpful from start to finish. They were responsive on the email or phone, polite and professional at all times. I have found the stay at this property (renting) easy because of their great service. Thank you!

E · 17 August 2026

★★★★★ 5/5

Google

Top appartement in a Multi-Kulti area of London. Nice interior, good location and perfect hosts! We would book again for the next visit in London. Thanks to Charlotte & Mathew

Elgin · 16 November 2025

★★★★★ 1/5

Google

AVOID SANDERSONS AT ALL COSTS! See bullet points below as I’ve wasted so much of my time with this company already … Damp flat, blamed on condensation when in fact it was rising damp we even had slugs coming through the timber floor boards during winter months / minor works were carried out by their odd job man who arrived on numerous occasions without sufficient equipment and were left with exposed plaster walls for month, not painted. Landlord finally agreed to carry out necessary work by injecting the walls with DPC injection treatment towards the end of our tenancy which is a 5 min’ job, why this couldn’t have been addressed at the start of our tenancy is beyond me / attempted revenge eviction, I had to engage a solicitor which cost over £1,000 which was ignored by agent completely, my solicitor even called the office to follow up. I had to physically go into the estate agents for an update / unhelpful and illiterate emails by Louise / falsely charged for call out fee for a fridge repair within weeks of moving in, said they would take amount from my deposit which didn’t actually transpire in all fairness they probably forgot with their lack of organisation / funnily enough bumped into the owner at a local pub with his dog. I knew who he was but he didn’t know who I was, told me he had a new child and wasn’t getting any sleep which explains a lot / Worse ran estate agents I have ever come across in the UK. Rent was paid on time, we looked after the property yet received nothing but a nightmare in return, AVOID SANDERSONS AT ALL COSTS.

JR · 19 November 2023

★★★★★ 5/5

Google

I have been using Sanderson's to look for rentals for a few years now, and am still delighted with their excellence in knowing the area and accommodating and listening to my varied requests. I have sent many landlords there way as I regard them as one of the best in the local area. They transcend the stereotypical view of the "estate agent" unlike their rivals down the road, and bring a personal touch and reassuring factor to every experience I have had with them. My friends locally who own quite a few properties have and are still using them. Well Done Matt and team, and keep up the good work! From a very happy customer!

Vivek · 18 June 2016

★★★★★ 5/5

Google

I have recently bought a property with Sandersons and was extremely happy with the service provided. The difference between this agent and a number in the area I found, is the personal service provided. They take time to get to know you are your requirements, rather than just trying to sell you anything which I’ve experienced in the past. Also, the management of the sale after the agreement was made, was fast and efficient. I worked with Alessandro on my purchase and couldn’t fault him. Would recommend to all.

Claire · 18 June 2016

★★★★★ 5/5

Google

I have used Sandersons to let my flat on a number of occasions. In contrast to some of the better-known agents I have worked with previously, Noel and his team have been proactive, helpful, realistic and have continually kept me updated on progress. Critically, they have always tried to understand what type of tenant I was looking for rather than proposing the first applicant who walks into their office. Further to that their administrative team is excellent and quick to respond to any queries. I would definitely recommend Sandersons to other owners looking to rent their properties in West London.

Guy · 18 June 2016

★★★★★ 1/5

Trustpilot

I'm beyond frustrated with the service…

I'm beyond frustrated with the service I've received. Despite making every monthly payment on time, the issues in my house have gone unaddressed. To add insult to injury, I've received emails asking me to pay for months I've already settled, forcing me to repeatedly provide proof of payment because they can't seem to keep track. When I've reached out to my agent, Aleesha, with concerns about repairs or payment discrepancies, she's consistently failed to respond. Now, I'm still waiting for my deposit over two weeks after the expected date, with claims that I've missed a payment, which is completely false. It's starting to look like a deliberate tactic. If I don't see the money in my account by next Monday, I'll be taking them to court. The lack of customer service is appalling. I would strongly advise against using their services, it's a complete waste of time and stress.

Cristian · 27 September 2025

★★★★★ 5/5

Google

Highly recommend Sandersons! Got our dream apartment via this agency. Throughout the process Ledian was super responsive via text, phone and email. Also during our viewing my to-be-housemate actually showed up late but Ledian stayed until he arrived and was super friendly showing us around. Would definitely get in touch with them again if I’d look for a new place in the future (though I hope to stay at the current apartment for a long time!).

Xandra · 18 June 2018

★★★★★ 5/5

Google

We had a great stay in this apartment. We have felt at home. Mathew is always attentive to answer our questions, and has been very clear in his instructions so that we can make the most of the city. It is a place I would return to and recommend to my friends.

Nicolás · 22 January 2025