Trusted Agent profile · London
Verified
★★★★★
890 reviews across 1 platform
1 Castle Rd, London, NW1 8PR
Ringley Limited's office in London, at 1 Castle Rd, is rated 4.5 out of 5 across 890 reviews on 1 platform, including 890 Google reviews rated 4.5. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Ringley Limited, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleSo happy to rent such a nice apartment in such a beautiful and quiet area. A new start in a new home, that is the best thing! Thanks to Tianna who helped us a lot with the documentation and other stuff, our move was successful.
Glad to hear that you are settling in well to your new apartment, thank you for leaving a five star review for Tianna
1/5
GoogleRingley cannot even get basic details correct in their records about contact information. They promised us a year ago that they had updated an email address, but it was never done, resulting in delays. They are now claiming that a digit was missing from the email address, but I have just checked the form we attached to an email, and it was clearly correct. They have now amended their records.
Good afternoon I apologise that the admin error with the email address was not rectified sooner, I can see that one digit was missing from the email address provided
5/5
GoogleJoanne was super helpful and friendly, made the move in super stress free, absolutely amazing at her job! Through out the process she was very understanding and helpful! All questions was answered and any help she’s straight on it! Thank you xox
Thank you for leaving such a great review for Joanne
5/5
GoogleWe had an excellent experience with Muvin Estate Agents from start to finish. Adam and Kym were both fantastic throughout the whole process, professional, …
5/5
GoogleAdele is always super helpful and helps us move through the processes in speedy time and with a smile! Thank you
Thank you for taking the time to leave a five star review for Adele
5/5
GoogleThe onboarding was very smooth and Joanne was always available to answer my queries. There were no issues, everything was done very professionally and hassle free. I would highly recommend Joanne's services and Ringley for anyone looking for a hassle-free smooth experience.
Such a great review to reada for Joanne, thank you for leaving feedback based on your experience with Joanne and the Lettings Team
5/5
GoogleJoanne was dealing with my whole process of moving in, and she was great. I was moving up from London and she was helpful and flexible when I ran into a couple issues. Thanks a lot!!
Great to read your feedback for Joanne, thank you for leaving her a five star review
1/5
GoogleWe could honestly write a book about what a terrible management company this is. The way Ringley is run is appalling, gross mismanagement of funds and zero accountability. They use every coercion tactic imaginable to make paying leaseholders’ lives miserable, including actions that directly impact vulnerable residents. They have never had leaseholders’ best interests at heart. If you are unlucky enough to have them as your managing agent, you’ll need all the luck you can get. Edit after Ringley's response: Just when I thought it couldn't get worse, it does. The first time leaseholders are hearing about the service charge budget would exceed £2m wasn’t in a meeting or official letter - it was in this Trustpilot reply. That alone shows the lack of transparency and professionalism by the managing agent. Ringley claim leaseholders are “disunited.” In reality, residents have united, taken action, and forced movement on fire safety and defects. Progress has only come because leaseholders, backed by pressure from authorities, pushed it through. Meanwhile, Ringley have chosen to side with a freeholder who has a documented history of fire safety breaches and leaseholder disputes. Where do their loyalties lie: with the residents they’re meant to serve, or with a freeholder with this track record? When there was finally a glimmer of positive news that Ringley would support a Remediation Contribution Order (RCO), which leaseholders agreed to back in good faith, even though these weren’t costs we should ever have to cover, with the hope of recovering them later, they suddenly made a complete U-turn. Overnight, they shifted back to supporting the freeholder in pursuing a warranty claim that has already failed once before. How can continue to support them? They also were aware about serious structural and fire safety defects for YEARS, issues posing direct danger to life, but failed to act, failed to use protections under the Building Safety Act 2022, and instead pressured leaseholders to pay costs that are clearly unlawful. Only now, with government scrutiny and legal consequences looming, have they started to act, still seeking to pass costs back to residents despite statutory protections and clear government guidance (including from the council and MHCLG) confirming otherwise. After years of incompetence and gross mismanagement of leaseholder funds, it is undeniable: defects ignored until litigation, budgets hidden until the last minute, and a managing agent that consistently puts residents last.
At Union Park, Ringley has managed and arranged that which the ManCo (as its Client) has been able to fund. Understandably with over £15m defects (heating, roofs, balconies, fire issues) and the developer in administration, leaseholders angry with their blighted properties worth £0 have been unwilling to fund their ManCo and so their ManCo has no money to invest in multiple legal actions that are necessary. Ringley narrowly achieved a 51% vote and collected c£300k in member’s contributions and has obtained the expert evidence necessary to take forward new build warranty claims, administrator claims and a Remediation Contribution Order claim also. Sadly, not one leaseholder, nor LB Hillingdon, nor Homegroup have been willing to stand as director of the ManCo. And last week the committee leading the ManCo also became divided and leaseholders at large objected to paying into the budget set to pave a pathway for stage 2 (to use the expert evidence in litigation, and to deal with getting rid of the waking watch and obtaining MCHLG money towards an fire alarm). MCHLG have spent the last 3 weeks asking the ManCo questions and delaying processing the waking watch relief fund application it appears worried about the solvency of the ManCo. Friday Ringley managed to get the Freeholder to stand as a director of the ManCo and today this has satisfied MCHLG who have said they will now release the waking watch relief fund money so the alarm installation (already started on Homegroup blocks) can continue. The Freeholder has decided to massively increase the 30.9.2026 budget further beyond the £2m the committee set. Given the Freeholder does not have to try to satisfy disunited groups of leaseholders, whilst harsh, we expect that the Freeholder will use the evidence procured, and specifications/ tendering of the roofs, balconies and replacement heating system that are all in play. And, hopefully in a few years’ time the value of properties at Union Park will be restored.
5/5
GoogleVery easy renting process. We had loads of information that was helpful when moving in and i was particularly impressed with the red folder that contained all the manuals of the appliances in the apartment. Thanks to Joanne and her team
Thank you for leaving a five star review based on your experience with Joanne
5/5
GoogleOur experience with Ringley so far has been excellent. They took over during a difficult handover from the previous managing agent, yet have been responsive, practical and genuinely helpful from the start. Stefana in particular has been outstanding: clear, proactive, and willing to help resolve urgent issues quickly. It has made a difficult transition much easier for Polygon Management Company Limited, and we are very grateful for the support. Many thanks to the team.
5/5
GoogleGeorgia is great. Always there when needed and sorts everything out been a massive help since I moved in 2019. Thank you Georgia
Thank you for your five star review
5/5
GoogleJoanne is so kind and professional. She always solves our problems within 24 hours. So efficient! She listens to our needs patiently. She truly stands for the customer. We are very satisfied with her service and the apartment.
Great to hear about the quick service which Joanne has been able to provide you with. Thank you for leaving her a five star review.
5/5
GoogleJoanne has been incredibly helpful throughout the entire process of moving the "The Mailbox". She is super friendly and has been replying to all the questions since I moved in. Thank you!
Thank you for leaving Joanne a five star review
5/5
GoogleA fantastic organisation in my opinion - our services are well-organised, with regular updates, and they work very hard for the owners. Prospect Place has been transformed for the better since they took over from Warwick Estates.
Thank you for your five star review, it is great to hear about the progress the team are making with Prospect Place
5/5
GoogleGeorgia is who deals with us and is amazing, always super fast and reliable with any of our issues!
Thank you for leaving Georgia a five star review
5/5
GoogleSince moving into our flat, Georgia has been fantastic at handling any maintenance requests. She’s always very responsive and helpful! Thanks, Georgia!
Thank you for your five star review
5/5
GoogleI had a very pleasurable experience. Joanne was very helpful and communication was top notch. Everything was seamless from my first point of contact to my move in day and even beyond. I will highly recommend.
Thank you for leaving Joanne a five star review, it is great to read your feedback fro her.
5/5
GoogleJoanne has been amazing! She has helped me at every single step from the viewing to moving in. Great Job !
Thank you for leaving Joanne a five star review
5/5
GoogleNichola provided a fantastic service and I couldn’t have asked for a better surveyor. Nichola was always available to answer any questions, deal with any issues and we are grateful for her five star service.
Thank you for taking the time to leave a five star review for Nichola from the Survey team
5/5
GoogleJamie is fab! Very knowledgeable, always contactable and so helpful. Highly recommend!
5/5
GoogleGeorgia has been great throughout, always been more than happy to deal with any issues or concerns reported by myself.
Thank you for your five star review
5/5
GoogleSam was extremely patient, and nice during the valuation Would highly recommend sam
Thank you for leaving Sam a five star review
5/5
GoogleI’ve worked with Georgia for a long period of time now and I can only applaud her professionalism and attention to detail in regards to all aspects of her job, would recommend to anyone!
Great to hear that Georgia has left a positive impression over the time you have been working with her.
5/5
GoogleReally recommend this company and there staff, Georgia Catley was so courteous and conscious of our needs, went above and beyond in anyway she could to help, I'd give 6 stars if I could.
Thank you for such a great review for Georgia
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ringley Limited's London office has 890 reviews across 1 platform: 890 on Google.
Ringley Limited London is rated 4.5 out of 5 across all 890 reviews, and 4.5 out of 5 on Google from 890 reviews.
Yes. In The Trusted Agent 2026 awards: Ringley Limited, London won Platinum.
Ringley Limited London, 1 Castle Rd, London, NW1 8PR.
