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Ringley Limited London reviews

★★★★★ Excellent

890 reviews across 1 platform

1 Castle Rd, London, NW1 8PR

Ringley Limited's office in London, at 1 Castle Rd, is rated 4.5 out of 5 across 890 reviews on 1 platform, including 890 Google reviews rated 4.5. It won Platinum in The Trusted Agent 2026 awards.

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4.5 / 5

890

Reviews on Google

This office

Reviews may appear on more than one platform.

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Awards

The Trusted Agent 2026 results for Ringley Limited, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Always received a prompt service from Karl Bradley. Pleasure to do business with.

John · 22 May 2024

Agent replied · 15 November 2023

Thank you for leaving a five star review for Karl, it is great to know that he is being efficient with responses

1/5

Google

Dismal and extremely bad customer service. I was constantly chasing them as their promise to call me back never materialised. I would not recommend using them to manage any rental property. Avoid at all costs. Horrible horrible Company.

Kyriakos · 22 May 2022

Agent replied · 15 November 2023

Dear Kyriakos, just reaching out to see if things have got better, we have run some 'what good looks like training' and are interested to reach out with those who identified we needed to improve to see how it is going now - happy to hear more my Natalie Birmingham - my email is sitesetup@ringley.co.uk

5/5

Google

Super helpful staff, always keen to assist and sort out any issues rapidly. The team go out of their way to help. …

Husain · 8 October 2023

Agent replied · 15 November 2023

Hi Husain Thank you for leaving a 5* review and recognising Georgia for her hard work

1/5

Google

It’s interesting to note that the positive reviews here appear to have been posted by companies/individuals that Ringley have worked with. It seems they have seen how poorly the general public rate them and have asked their friends to leave some nice reviews to bump the average up... We’ve owned our flat for two years and trying to get anything useful out of Ringley has been an absolute farce. The service charge was late last year, and a month before Christmas (great timing) we were issued a bill for two lots of charges amounting to over £1000. They offer no options for splitting the payment or paying throughout the year so it was a huge hit to our finances. We have also just received a bill asking for over £250 more because they under-estimated on the service charge. We were given no prior notice of this and the due date on the bill was two days before the envelope was even delivered (which seems to be common practice for them). One of our fire doors has been permanently locked for over a month and despite multiple emails from residents asking for them to look into it we didn’t receive any acknowledgment until two days ago. Apparently even the tragedy of Grenfell isn’t enough to spark a sense of urgency in the good people at Ringley...

Laura · 22 May 2020

1/5

Google

I have to agree that if ever again I had to choose I wouldn't pick this company. In my case as a homeowner they were appointed over my head to manage the small block where we lived. Compared with the two other firms I knew their behaviour was immediately high-handed and alienating. We were invited to seek their advice at a cost of £150 an hour. They were always looking for a chance to make extra money out of us, on top of the standard whack for not doing very much. Several staff proved unreliable. Two simply disappeared after claiming to be our new managers and making personal contact. it turned out one had resigned without ever setting up the account and we never met the second person again. In my view the legal and surveying departments were partlcularly weak by which I mean in the first instance they have at least one member of staff ignorant of the job. They just issued a new invoice when they got stuck. In the second instance 'surveys' conducted without entering the property were unlikely to be reliable though the 'evidence' was used in an official capacity. Meanwhile there's an absurd policy of not requiring individual property managers ever to visit the actual property they look after -- so they don't know whether you live in Grenfell Tower, Buckingham Palace or something close to a squat. Instead they send round every half year a sort of hit squad completely insensitive to its surroundings and very keen to photograph evidence of infringed rules so that tenants can be shamed and threatened. Plastic notices stuck to the wall and designed to offer advice to hundreds of tenants didn't exactly fit in the newly-painted hall of our small Victorian villa. The head honcho is better than her staff but the end result was certainly misery for me.

Lesley · 22 May 2020

1/5

Google

I lived in a block managed by Ringleys for 8 years. poor comunication from them, managing agents always leaving the buisness which isnt a good sign! Moved out a month ago and they have asked multiple times for service charge payment and are ignoring emails back to them. It once took me 6 months to get a gate zapper from them which they charged an extortionate amount for. I never heard back about the safety tape blocking the car park (so I never knew if it was safe to use). They have ignored multiple emails to their legal departments. Always nice on the phone but nothing ever gets done! If I had to choose a managing company I would never use Ringleys.

William · 22 May 2020

5/5

Google

Ringlys hero is indeed Nusha Absolutely, …

Jabril · 22 August 2024

Agent replied · 15 November 2023

Thank you for leaving such a great review for Nusha. It is great to see that her consistent approach to customer service is being recognised and rewarded.

5/5

Google

Maria always happy and does a amazing job cleaning the Holland block

Danny · 22 May 2024

Agent replied · 30 December 2023

Thank you Danny for leaving Maria a 5* review based on her housekeeping at the Holland

5/5

Google

The place is cleaned very well from Maria in dartford block 5

Miralulaj · 22 May 2024

Agent replied · 30 December 2023

Thank you for leaving a five star review

5/5

Google

I have been with Wayne Morgan-Willams on multiple properties I manage at Langley Square Dartford and all I can say he is amazing and 5☆ service any questions or queries I have he is quick to respond.

Cintia · 22 May 2022

Agent replied · 15 November 2023

Thank you Cintia - Wayne is an asset.

5/5

Google

As a leaseholder, I feel that we are constantly kept up to date with matters relating to the development. Also recognising the hard work and commitment the team have put in, dealing with the fire cladding issue.

Maxine · 22 May 2022

Agent replied · 15 November 2023

Thank you so much for reaching out. So few do and with mental health of Property Managers at an all time low as they too carry the burden of living with the cladding saga we are so grateful for your appreciation.

5/5

Google

I live in William Mundy Way in The Emperor Block. The cleaning in our block is kept spotless throughout the year. …

Kate · 8 October 2023

Agent replied · 15 November 2023

Hi ! Thank you for your 5 star review, we are glad that Maria is dedicated to your development!

5/5

Google

Exceptional service and great to deal with. I deal with Georgia when I have any issues with my apartment and she is professional, efficient and top notch.

Ian · 22 May 2023

Agent replied · 15 November 2023

Hi Ian, I am so pleased to hear about the great service you received from Georgia. Thank you for your review

5/5

Google

Very profesional service, Josh McCracken was very pleasant to deal with.

M · 22 May 2024

Agent replied · 21 March 2024

Thank you Miranda for taking the time to leave Josh a 5* review based on your interactions with him.

5/5

Google

Nusha provides the best service ever! Fast response and super lovely❤️

Lizbeth · 22 May 2024

Agent replied · 15 November 2023

Thank you for leaving Nusha a five star review

5/5

Google

Josh McCracken is so helpful and keeps me updated on everything

Sylvester · 22 May 2024

Agent replied · 15 November 2023

Thank you for Josh a five star review, it is great to hear you are happy with the level of communication being provided

5/5

Google

Josh McCracken was very helpful and fast with answering my questions.

Michelle · 22 May 2024

Agent replied · 15 November 2023

Thank you for leaving Josh a five star review, it is really encouraging for the team to receive positive feedback from customers

5/5

Google

Mariora cleans the building perfectly and very professional. Langley square dartford

David · 22 May 2024

Agent replied · 15 November 2023

Thank You for recognising Mariora and your five star review

5/5

Google

Great prompt service with my presales pack.  Got me sorted and moving.  Wish the team well.  Hope you manage a block I live in again soon.

Michael · 22 May 2023

Agent replied · 15 November 2023

Thanks for reaching out - as moving home can be such a stressful time, glad the team helped in whatever way they could

5/5

Google

Maria does an exceptional job and has committed to her service very well. She is polite and welcoming each time myself or family enter the building.

Jack · 22 May 2023

Agent replied · 15 November 2023

Thank you for taking the time to leave a five star review and recognise Mariyana

5/5

Google

Really good experience with Adele, who manages our block, who stuck with a project that had defeated previous managers and got us a really great result!!!

Michael · 22 May 2023

Agent replied · 15 November 2023

Hi Michael It is great to hear that Adele was able to see this through to completion for yourself and your fellow residents.

5/5

Google

Karl Bradley has gone above and beyond to respond quickly and resolve several issues I have brought up over the years. Appreciate the time and effort.

Ken · 22 May 2023

Agent replied · 15 November 2023

Hi Thank you very much for your review. We're glad to hear that all the hard work Karl is doing is recognised!

5/5

Google

Joanne from the Life By Ringley team was my main point of contact and was really professional and responsive to all the questions asked, much appreciated.

Thami · 22 May 2023

Agent replied · 15 November 2023

Hi Thami It is great to read your feedback on your experience with Joanne. Thank you for leaving a 5 star review

4/5

Google

Lovely building that is well managed. I’m very happy here.

Tasneem · 22 May 2024

Agent replied · 15 November 2023

Thank you for your five star review

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Ringley Limited London

Has Ringley Limited won any awards?

Yes. In The Trusted Agent 2026 awards: Ringley Limited, London won Platinum.

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