Trusted Agent profile · London
★★★★★
1,967 reviews across 2 platforms
42 Kennington Road, London, SE1 7BL
Reeds Rains's office in London, at 42 Kennington Road, is rated 3.7 out of 5 across 1,967 reviews on two platforms, including 20 Google reviews rated 4.1.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGood service
Very friendly staff who responded quickly to any enquiry. Staff are also very knowledgable about the buying/selling process.
We appreciate your kind words about our staff. We strive to provide excellent customer service and are pleased to hear you found our team friendly, responsive, and knowledgeable.
5/5
TrustpilotBamber Bridge were phenomnal
Bamber Bridge branch were simply phenomenal in their service and I cannot give them enough credit for the help and support they gave me right through the entire sales process. Alison in particular was simply epic, she had the answers and was chasing the chain up to get it exchanged as soon as possible. Alison took so much stress out of the situation it just proves to me that not all hero wear capes she was brilliant! Thank you again everyone at the branch you are amazing!!!!
5/5
TrustpilotAbsolutely incredible customer service…
Absolutely incredible customer service from the Bamber Bridge branch and Alison was amazing! It was not an easy house sale and she definitely went above and beyond for us! Brilliant team and would highly recommend. Thank-you!
2/5
TrustpilotNot impressed with them
Not impressed with them I find the reaction for booking a valuation lacks ......its very mechanical even though they offer a free valuation ( only if you are selling NOW ) they come across arrogant and not wanting to offer a service that would reflect what you are selling They miss the point. We are the client and they earn from the sale but they come across as they were in the 80's. Poor service Use another agent is my advice
1/5
TrustpilotCompletely unprofessional
Completely unprofessional, have no idea how to deal with foreigners coming to the UK for the first time for work, generic responses just to get you off, not thinking how it could affect their business in the long run. Such a shame for them for losing a loyal tenant. Guess I dodged a bullet by signing up with another agency.
Hi Tian,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotSuperb service
Superb service. Thank you to Janet and Roy for helping us get our mega chain across the line in time. Such a difficult task dealing with numerous obstacles but they truly delivered. Would absolutely recommend Reeds Rains Chorley!! Thanks again.
5/5
Trustpilot5* Service
We have had a positive experience selling our property with Reeds Rains Pemberton. Janet was with us every step of the way and has been amazing, we cannot thank her enough. I would highly recommend Reeds Rains if you are looking to buy or sell property.
5/5
GoogleJoe was great throughout the entire process of buying my first flat. From being available and informed on initial and subsequent viewings, to keeping on top of, and pushing along, the legal process with the two solicitors, he was a great help. I would absolutely recommend the service.
5/5
TrustpilotElliot from the Morley Branch was…
Elliot from the Morley Branch was amazing professional and helpful through every step of the tenancy. He worked hard to get the tenancy through within an agreed timeframe.
4/5
TrustpilotHelpful staff and were with me all the…
Helpful staff and were with me all the way to completion always there when you need them .
We appreciate your kind words about our staff. We strive to provide excellent customer service and are glad you found our team helpful and supportive throughout your experience.
5/5
TrustpilotVery professional & excellent attention…
Very professional & excellent attention to detail resulting in 19 accompanied viewings in 10 days
Thank you for your kind words. We're thrilled to hear that you were pleased with our service and the results we achieved.
1/5
TrustpilotRidiculous company policy.
Tried to arrange a viewing but as I work full time and can't take calls I could only converse over email, something which isn't an issue with other estate agents at all. Reedsrains wouldn't allow this so I can't even arrange a viewing. Absolutely ridiculous and they need to review their policy. Information given over email is much clearer than over the phone.
Hi Elle - I'm sorry to hear you've been having some issues communicating with the branch. Could you let me know which branch you were dealing with so I can look into this? Thanks
5/5
TrustpilotRoxy is a true professional and it's an…
Roxy is a true professional and it's an absolute pleasure dealing with her. She's very approachable and detail orientated which has ensured a seamless new tenancy agreement. Many thanks!
5/5
TrustpilotMiss Adele and Kirsty
What a helpful and usefull team at the prescot branch.I really have to thank to Miss Adele and Miss Kirsty for their efford and solve the problems.
5/5
TrustpilotGreat sales team
The staff were very friendly and went out of their way to arrange a visit that fitted in with our schedule.The process of selling the house was explained well to us.We were frequently contacted by members of the sales team, by phone and email, ensuring we were kept up to date as the sale developed. Any queries were dealt with and effectively promptly.
2/5
TrustpilotThe service was apathetic
The service was apathetic. We did not receive the AST until about 2 days before we were due to move in (in December) having known we were moving in since August. The documents received contained errors and did not include pre-agreed terms. When we chased the response was always slow and unhelpful.
Hello Abigail,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotAbsolutely brilliant service.
Reeds Rain, Didsbury have been absolute gem! I have had 2y+ experience with them and they have helped me as much as they can to find a property of my liking that suits my mortgage budget. It was a long journey but worth the wait. Everyone at RR are helpful, kind and thoughtful. I will definitely recommend RR and I will also be using them in the future, if need be. Thank you RR, Didsbury team.
5/5
TrustpilotClaire Evans at the wakefield branch is…
Claire Evans at the wakefield branch is a delight to deal with. I recently rented a property and she was always on hand to chat over any concerns over the phone and helped make my move seamless. Thanks Claire.
5/5
Trustpilotexcellent service
Reeds Rains at bamber bridge are the best. Friendly and professional especially Alison with her down to earth personality she has been amazing thank you for selling my parents house and I highly recommend you all.
5/5
TrustpilotILFORD BRANCH
ILFORD BRANCHAmazing agents. I wasn't even their client for the house they were selling but the buyer. Yet Bernard put my faith back into agents after the experinces I have had. Very friendly, genuine and quick with information and updates. He helped me and gave me advice and was always there. Agents like Bernard need be valued! I appreciate his happiness for us when the deal went through and I wish him and the firm the best.
1/5
TrustpilotDeposit you could lose it if smoke alarm…
Will keep your deposit if smoke alarm not working! They will call out an engineer and you will have to foot the bill! Very expensive! This happened in Chesterfield a while ago now they can check their records of deposits held onto
Hi Peter, sorry to read your review. I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further and help you resolve this. Kind regards
1/5
TrustpilotMoney Making Machine
It appears that Reed Rains only care about making money, their staff are programmed with a script of what to say and they do not deviate and act like a human being. Their charges are extortionate and lock you in with so many terms and conditions that even the the most experienced Landlords can get stung. PLEASE DO NOT USE THEM!
Hello - We are very sorry to hear about your experience, could you please let me know which branch you have been dealing with so we can get to the bottom of your issues.Kind regards,Reeds Rains
5/5
TrustpilotWould like to thank Luke from Reeds…
Would like to thank Luke from Reeds…I would like to thank Luke from Reeds Rains branch for the house that found us Luke was really professional and helpful and was very knowledgeable.Thank you
5/5
TrustpilotAlways great service is provided by…
Always great service is provided by Amber Tildesley from Salford Quays.Thank you Amber
Hello Ahmed - Thank you for your review, we will be sure to pass on the good words to our team at the Salford Quays branch.Many thanks,Reeds Rains
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