Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotPoorest and greediest agent in history
I have written the comment on the service of the company 5 weeks before. No one follow up the case for us and the company still keep the rental that we should get from my tenants. What a shame!
Frederick · 8 November 2023
Agent replied · 17 June 2024
Hi Frederick,Really sorry this has been the case. I have requested for more information so that I can pass this matter to the right branch that was dealing with you so they can get in touch with you and resolve this matter.This request will come directly from Trustpilot.Regards,Reeds Rains
★★★★★ 1/5
TrustpilotAwful customer service …
Awful customer service by a male this after noon was rude on the phone just sounded like he was to busy to speak was only enquiring about property’s and literally did not want to talk at all would not recommend to anyone awful company if they let there staff speak to people like that get better customer serves in McDonald’s 👏👍🏻
Mj · 26 May 2021
Agent replied · 17 June 2024
Hello,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you tried calling so we are able to make sure this does not happen again.Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotI recently sold my house with Reeds…
I recently sold my house with Reeds Rains Gosforth and the service from start to end has been excellent. I would highly recommend and use again in future.
Tracey · 15 June 2024
Agent replied · 23 August 2024
Thank you for taking the time to share your positive experience with Reeds Rains Gosforth. We are delighted to hear that you were highly satisfied with our services throughout the process of selling your house.
★★★★★ 5/5
TrustpilotI'd intended to consider 2 or 3 agents…
I'd intended to consider 2 or 3 agents but during Jack from Reeds Rains' visit decided just to go with them, though reconsider if they hadn't made the sale within the first few months. The valuation given was a little above what I'd been hoping for and I knew they had recently sold and had listed a could of similar properties to mine. They listed my property as 'stunning', which of course I was pleased with, and it must have worked. A couple of viewings followed shortly after, Maggie conducted the viewings and, no lie, there were two offers to buy, one at the asking price, and one above a few days later. I'd been at the viewings, I hadn't intended to be but one group arrived very early, and after discussing the offers with Justin the manager agreed that going with the higher offer seemed maybe not quite so credible and I think it was a good decision. The property sale duly completed 3 months later at just £5,000 under the initial offer. I've never sold another property as easy as this one was sold, if only it was always as easy this! My only complaint, there was an extra charge for premium photographs, but anyway this was waived after they listened to my arguments. 10 out of 10!
Michael · 10 February 2023
★★★★★ 5/5
TrustpilotThank you so much to the Burnley branch…
Thank you so much to the Burnley branch of Reed's rains. Absolutely amazing. Helped in anyway possible through all our buying process. Special thanks to Rachel. Not moving again but if we did we would definitely use Reed's rains.
Sam · 29 April 2022
★★★★★ 5/5
TrustpilotThe team made the whole process of…
The team made the whole process of selling my house so streamlined. Friendly and professional in their approach.
Moira · 20 November 2024
Agent replied · 27 December 2024
We're so glad to hear that you had a positive experience selling your house. Our team strives to make the process as smooth and stress-free as possible. We appreciate your kind words about our team's friendliness and professionalism.
★★★★★ 5/5
TrustpilotBenjamin was great
Benjamin was great . We were hunting for the right kind of home for close to a month and faced several agents who had no knowledge of the property and not really helpful but Benjamin was helpful precise and knowledgeable
Adheena · 23 February 2022
★★★★★ 5/5
TrustpilotThe staff at the Whitegate Drive branch…
The staff at the Whitegate Drive branch have been exemplary. In particular Diane. Diane has kept me up to date on the sale of my house constantly, even when there was no news to give I would receive a call just touching base. Excellent service and I would not hesitate to recommend.
Beth · 1 August 2018
★★★★★ 5/5
TrustpilotReeds Rains Hyde branch
Recently let a property through reeds rains Hyde branch. Leslie was amazing throughout the process explaining all our different options and keep us up to date from start to finish
Lillie · 1 April 2023
★★★★★ 5/5
TrustpilotAn estate agent that does exactly what they say they will...
An estate agent that does what they say they will. After having a disappointing experience with another local estate agent in Leamington Spa previously, it was refreshing to see a company act professionally from the first meeting we had with them, to managing to achieve the asking price we set in a challenging property market, to chasing all parties to get the sale concluded as quick as possible. I would happily recommend them to anyone.
Mr · 28 June 2023
★★★★★ 1/5
TrustpilotAvoid Reeds Rains if you are a Landlord
I used Reeds Rains to Let and Manage my property.It has not been a good experience. In fairness it probably hasn't been a good experience for the staff at Reeds Rains either. I have been in contact with the Manager of the Branch over the last few days and am hopeful that the matter will now be resolved.
Anon · 19 October 2021
Agent replied · 17 June 2024
Hi there - could you let me know some more details so I can pick this up with the relevant team? Thank you
★★★★★ 5/5
TrustpilotSheila and Clare are just wonderful
Sheila and Clare are just wonderful! They have been consistently helpful and really enhanced our experience. Thank you!
Mollie · 14 November 2024
Agent replied · 27 December 2024
We are so happy to hear that you had a wonderful experience! We appreciate your kind words about Sheila and Clare. Their dedication to providing excellent customer service is truly valued.
★★★★★ 5/5
TrustpilotQueensway house sale
Thank you to David and Sophie of Reeds Rains. Excellent professional service in dealing with the sale of my father's property recently always on hand to deal with any issues promptly and quickly,friendly people would definitely recommend and use the company again. Thank you Glen.
Glen · 21 February 2021
★★★★★ 5/5
TrustpilotSince using this company i have had no…
Since using this company i have had no bad experiences. The staff at the Cross gates branch are very professional and also helpful when dealing with quires & maintenance work that needs to be done to the property. I couldn't thank James enough for showing us our current property that we rent.
Oliver · 6 March 2018
★★★★★ 1/5
TrustpilotAwful Terrible company
Please do not use this company especially the Macclesfield office. Here’s why.1. Awful service throughout 18 months2. Lied to in numerous occasions 3. Consistently ignored 4. Complaints process a joke and waste of time5. If I ran my company like this we would get our license removed AVOID at all costs
William · 6 September 2022
Agent replied · 17 June 2024
Hi William, I'm really sorry this has been your experience and to read your feedback. I'll pick this up with the branch.
★★★★★ 2/5
TrustpilotWe found the service really poor and…
We found the service really poor and had to demand that our offer is put to the vendor to the branch manger in the Rothwell office. It has put us off selling our house with them and will now be using another estate agent who offered more support and guidance. Seems they are only motivated by their commissions
Matthew · 9 September 2021
Agent replied · 17 June 2024
Hi Matthew, I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Your offer was put forward to the vendor as all offers we received for the property were, unfortunately, on this occasion, the vendor decided to go with another buyer who was able to proceed. We wish you the best of luck with your house endeavours in the future. Kind regards,Reeds Rains - Rothwell
★★★★★ 5/5
TrustpilotMorley Branch - Excellent Service
All staff Michael, Michelle and Cairn were fantastic. Really helpful, friendly and supportive. They definitely went the extra mile to help. Very attentive.
Susan · 15 September 2023
★★★★★ 1/5
TrustpilotCouldn't give me a clear answer on the…
Couldn't give me a clear answer on the fee's they charge to sell a house, and tried to bamboozle me with all different ideas of fee's and would not explain any of them unless I was ready to sell right now.
Richard · 22 July 2023
Agent replied · 17 June 2024
Hi Richard,Sorry to read your review. I have requested for more information, this will come from Trustpilot. Thanks,Reeds Rains
★★★★★ 5/5
TrustpilotReads Rains Macclesfield
Excellent service very impressed with Sue and all the staff. Everyone went above and beyond.Attention to detail was second to none.Throughout the whole process Sue made me feel relaxed and I was always fully informed .I would highly recommend Reeds Rains Macclesfield
Michael · 3 August 2021
★★★★★ 4/5
TrustpilotA buyer found but communication not as good as usual
i wasn't kept informed of the viewings and feed backs until i chased (perhaps as Reeds Rains know me, i'm beginning to be taken for granted a little) but when i've made calls to the office they were always polite, professional and courteous and answered my questions. a buyer was found for my property in 4 or 5 weeks at a lower end price but the main objective was acheived and i'd use them again.
Graham · 19 May 2023
★★★★★ 5/5
TrustpilotVery professional got me a buyer…
Very professional got me a buyer quickly and guided me through the whole process very happy with the service
Graeme · 11 October 2024
Agent replied · 22 October 2024
We're thrilled to hear about your positive experience! It's wonderful to know that you were happy with the service and guidance provided. We strive to make the process as smooth and efficient as possible for our clients.
★★★★★ 5/5
TrustpilotDenise was most helpful
Denise was most helpful as were all staff at Rothwell branch very good all round service.
Karen · 23 October 2019
Agent replied · 17 June 2024
Hello Karen - Thank you for your review, we will be sure to pass on the good words to the team at our Rothwell branch.Many thanks,Reeds Rains
★★★★★ 5/5
TrustpilotGood service
Very friendly staff who responded quickly to any enquiry. Staff are also very knowledgable about the buying/selling process.
Mr · 18 October 2024
Agent replied · 22 November 2024
We appreciate your kind words about our staff. We strive to provide excellent customer service and are pleased to hear you found our team friendly, responsive, and knowledgeable.
★★★★★ 5/5
TrustpilotBamber Bridge were phenomnal
Bamber Bridge branch were simply phenomenal in their service and I cannot give them enough credit for the help and support they gave me right through the entire sales process. Alison in particular was simply epic, she had the answers and was chasing the chain up to get it exchanged as soon as possible. Alison took so much stress out of the situation it just proves to me that not all hero wear capes she was brilliant! Thank you again everyone at the branch you are amazing!!!!
Emma · 9 November 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
