Trusted Agent profile · London
★★★★★
1,966 reviews across 2 platforms
42 Kennington Road, London, SE1 7BL
Reeds Rains's office in London, at 42 Kennington Road, is rated 3.7 out of 5 across 1,966 reviews on two platforms, including 20 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Reeds Rains hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotWould highly Recommend
From start to finish Reed Rains surpassed my expectations.Olivia looked after the initial purchase of the property in Rye and superbly managed the rental to Stuart who expertly navigated the sale. It was a pleasure dealing with such a great knowledgeable team !!!!
Great to read! Happy we could of helped :)Regards,Reeds Rains
5/5
TrustpilotWe recevied a great professional service received great professional service
We received great professional service. We are in Australia and even this far away we were kept up to date on a regular basis and given the best advice.
Thank you for your kind words. We appreciate you taking the time to share your positive experience. We are glad to hear that you were kept informed throughout the process and received the best advice.
5/5
TrustpilotReceived exeptional service from Reed…
Received exeptional service from Reed Rains. A special mention to Sarah Maddison for the job well done.
5/5
TrustpilotFantastic service Lara was absolutely…
Fantastic service Lara was absolutely amazing and Simon was so helpful as well
1/5
TrustpilotAvoid this bunch at all costs
Avoid this bunch at all costs. They will cheat you out of your hard earned money. They miserably fail to live up to any responsibility even when provided with evidence that proves without doubt their incompetence. Lacking a moral and ethical compass. A very rotten apple. I only apologise for misleading you with 1 star but that was the "entry fee" for posting an honest review.
Hi Paul,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotI rented a property for 3 years with…
I rented a property for 3 years with Reeds Rains. Amber was the member of staff that I dealt with from the beginning. I couldn't have asked for a better experience. So polite, friendly and helped us with any issue that arose. I would happily rent using this agency again thanks to Amber.
1/5
TrustpilotUnprofessional
Offered full asking, cash offer for a house in Blackpool (south shore) on the first day of listing, July2021.They sold it to someone else, without further communication. They had my email and home address, neither of which used to make contact.They completely ignored my request for a viewing via Rightmove.Give careful consideration before utilising the services of reeds rains.Buyer and seller beware!
Hello John,I'm sorry you have not been pleased with the service you've received from Reeds Rains. We attempted to contact you on multiple occasions to discuss your offer and organise a viewing and we did not hear back from you. We are very sorry we were not able to help on this occasion and wish you the best of luck with your property hunt.Kind regards,Reeds Rains
5/5
TrustpilotReeds Rains Chester branch.
Reeds Rains Chester branch.We would like to say a big thank you to Adam and Jason for their continued assistance and help in selling our house. These guys went above and beyond to make our journey as smooth as possible, always there when we needed them... They both come highly recommended.Cheers, Debbie and Jeff Hurst.
5/5
TrustpilotExcellent service, thank you!
Thank you Vicky and team at Pontefract Reeds Rains for managing the sale of our property so well, and working with the other stakeholders to keep things as simple as possible. We really appreciate your support and professionality during this process.
5/5
TrustpilotProper job!
Everyone I dealt with at Reeds Rains just knew their job really well and got on with it. Communication with me and between the RR team was clear and prompt and I always felt like I knew what was happening. Thanks!
Hi Mike,We understand your frustration with the deposit process and the deductions made. We strive to ensure fair and transparent practices for all our tenants. We would like to look into this further for you, you will receive a request for more information from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotThey are liars and time wasters I put…
They are liars and time wasters I put my offer in asked if the property was freehold they assured me it was and it was leasehold and lead me along for 3 month dont believe them they wasted my money and time so make things easy look find trustworthy estate agents the branch I delt with was birmingham yadley branch crap service and misleading agents
Hello, I'm sorry that you feel the service you received was not up to our usual high standard as we do pride ourselves on good customer service. With regards to the detail on the property being bought, the property is Freehold as stated at the beginning of the sale, however part way through the sale the solicitors found that there was also a leasehold title running concurrently on the property (dual title), which even the owner was unaware of. At your solicitors request the owners agreed to get the two titles merged but unfortunately the delays in being able to get this done obviously did not tie in with the time frames you required. I am sorry that you were unable to hang on until the merging of the titles was complete and that you feel dissatisfied with the service you received.Kind regards,Reeds Rains Yardley
5/5
TrustpilotWent to reeds rains for them to sort my…
Went to reeds rains for them to sort my rental property out, lettings agent Leoni was friendly and very efficient,very happy.
5/5
TrustpilotReeds Rains in St Helens was brilliant
Reeds Rains in St Helens was brilliant. They were a delight to work with, and very professional. Sold our house within a week for 10k over the asking price. The other agent we saw suggested listing it at £30k less than we got for it!
1/5
TrustpilotReed Rains letting service-extremely poor !
I used Reed Rains fully managed service and gave them 12 months service charge. Unfortunately, I have not got resonable service in return. My tenants always complain about the bad service from Reed Rains and they also complain to me. I tried to talked to Reed Rains for many times (by email and by phone call) but it is in vain. No one cares ! I sent many many email to maintanence department to ask for help. I asked them to follow but what the response is .......
5/5
TrustpilotAfter living in our own home for many…
After living in our own home for many years we decided to rent out and rent a bigger house, having lived in our own home for such a long time we were very nervous, denise at the Morley office made us feel at ease and was very helpful, im so pleased we used this company, we are in our lovely new home all thanks to reids reins 😊😊
Hello Marisa - Thank you for the great feedback, we're so happy you are pleased with our service and we'll be sure to pass on your kind words.Many thanks,Reed Rains
1/5
TrustpilotRead if you are a landlord
DINNINGTON BRANCHIf you are a landlord think very carefully before using Reeds Rains to manage your property. Rather than using local contractors for maintenance, all maintenance is handled by a centralised uk office. They then only use large regional contractors on an approved list who are not necessarily close to the property.This results as:- The contractor doesn't need to provide a competitive quote- Smaller jobs are not worth their while due to distance and them being a large company, so they are only interested for a marked up fee.- Reeds Rains take an 18% commission off any work undertaken, so higher quotes are in their interestThis resulted in maintenance quotes being at least 4 times the price of local contractors, meaning that as the landlord you will have to step in and handle this all directly yourself (unless you can stomach being repeatedly overcharged).All of the quotes were for standard work (eg cleaning and minor repairs on tenant changeover) and didn't require specialist contractorsComplained about this to Reeds Rains, but they were not interested. The only viable option was to leave Reeds Rains for a smaller local agent.Exit fees were also extortionate: Months rent + VAT
1/5
TrustpilotThey did not listen to how I wanted to…
They did not listen to how I wanted to have the house listed. Plus they named my ex in all the emails they sent, plus informed him of any offers before myself, yet it is myself who will be paying them, not my ex of five years.
Hi Angel,Unfortunately, we have to keep both parties(yourself and your ex partner) informed as on the land registry it is a joint ownership and we are legally obliged to do so.Regards,Reeds Rains
1/5
TrustpilotAvoid, avoid, avoid
Started with the branch manager lying about a property he had sold in the local area, turns out they hadn’t. He then offered us a ‘discount’ on the fee, failing to mention that he wasn’t including the VAT in the number. Then they charged for photos which were pretty terrible and a very difficult photographer to deal with. When it came to showing the house we left instructions to ensure the curtains were opened during viewing as we were away. This didn’t happen and the interested parties had to do this themselves. The agent last showing around couldn’t share any information on the property as they were from the Lettings side of the business. Another appointment the agents didn’t turn up leaving potential buyers stood on the doorstep eventually giving up. Luckily the house sold itself. Reeds Rains Congleton are a great advert for purple bricks!
5/5
TrustpilotReeds Rains Chorley- Outstanding
Reeds Rains Chorley have been outstanding in the handling of our property sale. The ad on Rightmove was excellent with fabulous photographs. The house sold the same day it hit the website.Roy and his staff at the Chorley branch are friendly efficient and very professional. Highly recommended!!
5/5
TrustpilotSpectacular service
Steven Goforth and his team were fantastic. His team was very helpful and I achieved 100% of the asking price for my home within a very short time period; in a very competitive market. I would recommend the Hull branch to anybody looking for a quick, easy and hassle free sale.
5/5
TrustpilotVery helpful team that make being a…
Very helpful team that make being a landlord a walk in the park. Susan was very patient and helped with everything including filling forms for the council.
1/5
TrustpilotBecause you don’t listen please stop…
Because you don’t listen please stop sending me corespondents about this sale I have given you instructions to only contact mr k shaw and mr D shaw
Hi Coleen,Please accept our apologies, you have now been unsubscribed from our marketing emails.Again, we're very sorry for any inconveniences this might have caused you.Regards,Reeds Rains
5/5
TrustpilotThe letting team were excellent in…
The letting team were excellent in ensuring the property was managed and let quickly and efficiently. A big thank you to Kyle who worked tirelessly in his effort to make sure tenants transition was smooth and with excellent communication would highly recommend.
1/5
TrustpilotPoor response to enquiries
I have emailed Preston branch to arrange viewings of properties but have no contact back from them and have subsequently missed out on being able to view as after a couple of days I have rung them to arrange the property has been under offer
Hi Karen, could you let me know which branch you have been trying to get in contact with and I will pass on your details. Thanks
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Reeds Rains hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
