1/5
TrustpilotBad experience
We’ve had lots of issues with Reeds Rains, the flat wasn’t very clean when we moved in and yet the landlord wants to take a big chunk of our deposit now we’ve moved out even though it’s so much cleaner.
Trusted Agent profile · London
Reeds Rains London reviews
★★★★★
1,966 reviews across 2 platforms
42 Kennington Road, London, SE1 7BL
Reeds Rains's office in London, at 42 Kennington Road, is rated 3.7 out of 5 across 1,966 reviews on two platforms, including 20 Google reviews rated 4.1.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGood
Very nice people. They helped us with accommodating the house viewings for our schedule, always happy to help and answering all of our questions
Agent replied · 27 December 2024
We appreciate your kind words and are thrilled to hear about the positive experience you had. We strive to provide excellent customer service and are glad our team was able to accommodate your needs.
5/5
TrustpilotCommunication is great between all…
Communication is great between all staff, everyone always knows what is going on at all times and they can always answer your questions.
Agent replied · 27 December 2024
We appreciate your kind words and are thrilled to hear about the positive communication you've experienced with our staff. We strive to ensure our team is always accessible and knowledgeable to answer your questions.
5/5
TrustpilotAmazing team in the Worcester branch!!
Amazing team in the Worcester branch!!Viewed a property with Nigel who was fantastic, he recommended craig for the mortgage process and Craig was amazing from day 1...went through many different options and craig was always patient, helpful and making sure I was happy and understood! His advice and support was invaluable throughout this process! Would recommend craig and Nigel!
5/5
TrustpilotKaren Cocker - Haxby - Excellent Experiance
Karen Cocker - Haxby Branch I couldn't have asked for better help and support when renting my home for the first time. Karen was excellent. She took control of the whole process and made sure everything flowed easily from the first meeting to handing over the keys.
5/5
TrustpilotReeds Rains Burnley Branch
Reeds Rains Burnley have been excellent in my search for a house. From start to finish, it has been so easy and hassle free. I can't thank Andrea enough for all the effort and work done behind the scenes to secure the home I wanted. Thank you very much, would highly recommend.
1/5
TrustpilotHull Sutton Branch
Hull Sutton BranchWe have already made a full complaint and received nothing but excuses in return. Poor service, experience, attitude from staff and knowledge of their own company. Just wanted to make other people aware not to use them in the future for house buying or selling. Very disappointing in a time of sadness for the world; we should be able to support each other.
Agent replied · 17 June 2024
Hi Georiga - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you email enquiries@reedsrains.co.uk with some further infomation regarding your review. Kind regards,Reeds Rains
5/5
TrustpilotI’ve used Reeds Rains a couple of times…
I’ve used Reeds Rains a couple of times to sell my home. I’ve always found the staff very professional, friendly and helpful.Nothing is ever too much trouble for them which is a big bonus when buying / selling a house! They take the stress out of everything!! I wouldn’t use anywhere else !
Agent replied · 17 June 2024
Thank you for the review :)
5/5
TrustpilotExcellent service from Reeds Rains Hyde Branch
Fantastic customer service from Reeds Hyde Branch. Dealing with Wendy, Gaynor and the team was so easy. Always helpful and very professional! They were so patient with our sale and truly did what was required to ensure everything went through as smoothly as possible. Highly recommended!
5/5
TrustpilotHighly recommended
Ben was so helpful and friendly. He kept me updated with everything and ensures that I understood all the processes. So helpful, I felt confident and trusted his opinions on pricing and tenants. I would highly recommend Reed Reigns. The service so far has been amazing.
5/5
TrustpilotNiamh Titterington - Morley
Niamh has been an absolute diamond from the start! The viewing, to applying for the property on the spot, to calling us saying our application was selected and successful! Been a swift breeze with her, would highly recommend! Can’t wait to move into our new home.
5/5
TrustpilotAbsolutely fantastic service from the Hull Branch...
Absolutely fantastic service from Emily Murphy at Reeds Rains from start to finish from the selling of our house and buying our next one through her. Communication was second to none.Stephen was also fantastic in marketing the property with the most perfect write up.Would highly recommend.
1/5
TrustpilotBeing messed about
I have tried to purchase a property through this agent over the last 9 months sold my property twice and still not managed to buy the property lost my house sale because the buyers got fed up of waiting so finally pulled out just had enough.
Agent replied · 17 June 2024
Hi Rose,Sorry to read your review. I have sent a request for more information, this will come from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotFantastic help
Sarah Maddison was fantastic help at helping us find a place to rent, thought the prices of tenancy and even after!
5/5
TrustpilotMorley - Niamh Titterington
Absolutely amazing from the start.Niamh was very welcoming on viewing day and answered any questions which we had regarding the property. Including starting our application on the spot. Throughout she has been keeping us updated with everything we need to know. Very impressive.Thank you Niamh!!
5/5
TrustpilotIt was/is stressful and it took a long…
It was/is stressful and it took a long time to sell just over 20 weeks but it appears lots of properties took a very long time due to the way the market was/is. But the staff at Reeds Rains were so helpful always. I feel I can call them anytime and ask as many questions as needed . Thank you To stuart the manager . Hanna Lydia and Kerry Thank you all so very much
5/5
TrustpilotExcellent service from Reeds Rains…
Excellent service from Reeds Rains Haxby while recently letting a property. Karen Cocker was oustanding in every way, approachable, accomodating, informative and a great communicator. The whole experience was made easy from start to finish and I wouldn't hesitate to recommend or use them again.
5/5
TrustpilotSam was brilliant from start to finish
Sam was brilliant from start to finish. We demanded a lot and asked a lot of questions which he answered in good time! We had some problems with timings of our move in date but Sam was always helping us and was honest in what information he gave us. Would definitely recommend!
5/5
TrustpilotKalim was very accommodating as I…
Kalim was very accommodating as I needed rearrange a viewing due to the timing not working . He was quick to resolve the issue and get back to me asap
4/5
TrustpilotExcellent Service with one Criticism
Still at the early stages of the process but I cannot fault the attention and courtesy shown by all staff that I have seen and spoken to. If there is any criticism I can make it would be the fixed price fee of the agent. If I could explain further, I wanted to handle all viewings but there was no reduction of the fee offered knowing that the cost to them for handling the viewing would incur agent’s time and fuel which would be a saving to them.
1/5
TrustpilotNot quite a good experience
We rented through this agency, and even though some of the employees are nice, there are some that are very bad-mannered also.The keys were kept even though the landlord gave the okay 5 hours ahead. The keys were not handed at the property but at the agency.The landlord requested for the agency to submit meeters and a contract, but neither was handed in.In the end, the landlord cut the collaboration for the property off too.
5/5
TrustpilotI recently dealt with the Morley Branch…
I recently dealt with the Morley Branch for my rental and they were brilliant. Niamh was especially helpful, she was there for me throughout the whole process. She’s an asset to the team and an absolute pleasure to deal with. Thank you so much!!
1/5
TrustpilotCancelled utilities
Our landlord decided to change from Reeds Rains to a local agent. Reeds managed to mistakenly inform the utility companies that we had moved out so they tried to cancel our accounts. We were nearly left with no electricity or water. Utterly unapologetic when asked about it. They have been useless in the 10 years we’ve been renting through them, thank goodness our landlord is great.
Agent replied · 17 June 2024
Hi Lynn,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotTROUBLE FREE PURCHASE. RECOMMENDED.
WREXHAM BRANCH.Brilliant! Purchased large Victorian house from Silas and Sophie. Excellent from start to finish. Immediate response from them with any enquiries I had during purchase process. Very communicative, with positive, friendly guidance throughout. Would not hesitate to use them for any further purchases, and could not recommend them highly enough…Fantastic!
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Tell us what you need and we'll put you in touch. Reeds Rains hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
