Trusted Agent profile · London
★★★★★
1,964 reviews across 2 platforms
42 Kennington Road, London, SE1 7BL
Reeds Rains's office in London, at 42 Kennington Road, is rated 3.7 out of 5 across 1,964 reviews on two platforms, including 20 Google reviews rated 4.1.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotRapid sale professionally managed
Thanks James Hodge for your calm and effective management of our sale. From Day 1 our experience of Reeds Rains was positive and promotion and viewings were handled with care whilst James kept a watching eye throughout the sale process and made sure it went through to completion as rapidly as possible.
1/5
TrustpilotRR Didsbury - Awful!
- Took two months to gain access to my own mailbox. In the end, only gained access by hiring a locksmith and charging the company. - My bank details were sent to a different person (who happened to have the same name). - Despite being informed on numerous occasions, nothing was done about the black mould in the property. An independent surveyor described the situation as ‘worrying’ and ‘unacceptable’. - Absolutely awful at returning calls or replying to emails. - Lost two sets of keys to the flat, meaning I had to get more cut. - Horrendously unorganised; to say the right hand doesn’t know what the left is doing is an understatement. It may be more accurate to say the right hand doesn’t know what the right hand is doing. - The inventory was done after living in the flat for two months. Quite how this is to show the state of the flat at the beginning of the tenancy, I’m unsure. - Upon checkout, tried to demand professional cleaning services used and a variety of other riders, none of which are mentioned in the contract. - It took the best part of three years for Reeds Rains to organise the repainting of the ceiling, despite reminders every three months on their ‘property inspections’. - Rude and condescending emails from staff, some of which are practically illegible due to formatting, spelling and grammatical mistakes.
Hello Mr Morris,Could you please detail the problems you had in an email to our customer relations department: rrcustomerrelations@reedsrains.co.ukPlease include your full name and the address of the property. They will then investigate this as a formal complaint and give you a full and final response.Reeds Rains
5/5
TrustpilotThe staff are so helpful and always…
The staff are so helpful and always have time to listen and do whatever is needed. Lauren has been excellent
5/5
TrustpilotFantastic company
What a fantastic company! Due to false and lack of information/ disclosures from a local estate agent and solicitors, i found myself in the situation of breaking the sale chain and going into rental accommodation. I used Reeds Rains for the lettings in Rawtenstall and they were fabulous.
1/5
TrustpilotI currently use Reeds Rains to manage a…
I currently use Reeds Rains to manage a rental property. I wont be using them again in the future. Call centre in Southampton and a lack of local service. If you are a landlord looking for a letting agent, look for someone that is local and can give you the service and time that is needed.
Hi Mike, I'm really sorry to read this. If you could give me some more information I'll ask one of the team to call you to see if we can resolve this. The request for more information will come from Trustpilot. I hope you hear from you soon, thanks
1/5
TrustpilotAlways get it in writing
Had 2 offers on my house Hollie the manger of reeds rains in the prescot branch told me because I had just used them a few months ago they would reduce there fees from 2400 total to 2000 if I agreed to sell to there client and not the other party ,but when it's time to pay the bill she denying the conversation ever happened ,in short always get it in writing ,I have been lied to and will never use reeds rains again ,
Mr Mulligan,We're sorry you have been unhappy with the service.Our agents log every correspondence and conversation relating to a sale within our computer system, and as there is no record of a fee discount being offered we can only revert to the fee stated on our estate agency agreement which is signed by both you and our representative. This agreement states that the fee agreed was £2000 + VAT (£2,400 total).If you wish to escalate this matter further you can do so by contacting salescomplaint@reedsrains.co.ukReeds Rains
1/5
TrustpilotA body of lies (Reeds Rains Wrexham)
This review is related to the Reeds Rains Wrexham agency.Friendly advice: please do not waste time with them, even if they have properties that might seem appealing to you. Long story short: after exchanging a lot of e-mails and getting you to view a specific property, they will lie to your face that, if you like that property, all you have to do is call their office and apply for it, on the spot (fact which will start the referencing process for you, as a potential tenant). All good, you are happy, you give it a think and then decide to let them know that you want to proceed with the above mentioned property (e-mail and phone call, shortly after, i.e. 1-2 hours). Now, here come 2 parts:1. The fun part: when you get to talk to them again they tell you that, oh, there were other applications for that property already and that the landlord will decide which one will he accept;2. The absurd / deceiving parts: a) you have no idea on the criteria that the landlord will use to make his decision, AS YOU WILL NOT BE ASKED ANY DETAILS WHATSOEVER before or after doing the viewing;b) if an offer was already submitted for that property why on Earth did the viewing even take place or why are loads of applications collected, without requesting for any details whatsoever?Like I mentioned at the beginning, steer well clear of them as, since they have too many customers (probably), they afford to lie and deceive them.
Dear Mr F, I’m sorry you’ve been unhappy with our tenancy application process. It is true that all you need to is to contact us and trigger your application. However, often there is high demand for a property and we receive several tenant applications. It is impossible for us to know in advance how many applications to expect. We arrange a bank of viewings, and submit any resulting applications to the landlord. The landlord will then decide which application to progress with. We will then begin reference checking this tenant. If this tenant were to fail the reference check we would progress the application with another tenant. We recognise that this can be a frustrating process when you are hoping to rent a property, but it is an unfortunate necessity in a competitive market. We also want to avoid conducting reference checks unnecessarily as we charge our tenants a fee for these checks. I hope this provides you with some clarity, and let us know if we can help further with your property search.Reeds Rains
1/5
TrustpilotTwo weeks ago I enquired about a house…
Two weeks ago I enquired about a house I wanted to rent. I have phoned back to chase the issue at least three times and keep getting told someone will be in touch to make a viewing appointment. It's never happened. The property is still up too. I bet the landlord wouldn't be happy with Reeds rains at all. I'm certainly not! Two weeks, 4 or 5 phone calls, I give in!
Hi,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you were trying to contact?Kind regards,Reeds Rains
1/5
TrustpilotExtremely unprofessional agents left…
Extremely unprofessional agents left the property knowing we were running 10 minutes late- lying about the actual time of leaving as it was apparently 7 minutes after our arriving. The agent didn't even try to contact us, made us driving all the way from Marple in rush hours for nothing, assuming that we have nothing better to do and will come back other day.If this is how customers are treated at a viewing, we are glad that we are not becoming a tenant with this agency. DON'T RECOMMEND.
We're very sorry this was your experience Andrew.
5/5
TrustpilotI have used Reeds Rains twice now and…
I have used Reeds Rains twice now and always found Lisa Sharp to be incredibly swift in dealing with all aspects of the process. I highly recommend this Agent.
Thank you for your kind words. We are delighted to hear that you had a positive experience with Lisa Sharp. We appreciate your recommendation and will share your feedback with her.
1/5
TrustpilotNot impressed with Reed's Rains…
Not impressed with Reed's Rains Burnley..They are very underhand at using tactics when trying to sell. They alsi Contact you when your out of Contract to persuade you to take another viewings .There Contracts seem illegall, or misleading to say the least.They never give feedback by on viewings, even when they have trampled all over your house.Also they only ever seen to get viewings of people who have no funds ready to purchase.. Absolute unprofessional agent.
Hello Kevin, We are very sorry to read your review, we have been in contact with you since. If you have any further please do not hesitate to contact us on: burnley@reedsrains.co.ukKind regards,Reeds Rains Burnley
1/5
TrustpilotProperty sold to someone else once mortgage had been approved
I was going through Reeds Rains Huddersfield branch for the purchase of a property. I had provided the mortgage in principle certificate that they had asked for and once the mortgage was approved called them to tell them that this was the case. In addition I provided my solicitor details for conveyancing as they had requested. Unfortunately due to a technical error at the mortgage provider's end there was a 2 week delay in the survey being booked. In the interim of the 2 weeks I was told that the property had been sold to another person! The day after I was told this the surveyors rang the agents and were also told that the property was no longer being sold to me. When I rang the branch to see what had happened I was told we had taken too long and they had sold the property to someone else. When complaining to the branch manager I was told that I should have provided evidence that the mortgage had been approved, however I was never told to provide this by the agent that I was dealing with! I was also told that we took too long to book the survey. I was told this even though I had already provided solicitor details and the mortgage in principle certificate when asked to. Understandably this was a terrible experience and I can certainly say that I will not be going via Reeds Rains to purchase a property.
We’re sorry you’re disappointed to have missed out on this property. Your offer was accepted almost 5 months ago, but in that time the seller lost faith when evidence of the mortgage approval was not forthcoming. We did offer you the chance to speak to our in-house mortgage advisor which you declined. We also attempted to contact your own mortgage advisor directly in order to expedite the process, but were unable to get a response. The other buyer showed evidence of the mortgage approval within 48 hours of their offer being accepted. Reeds Rains.
1/5
Trustpilotwould never rent off Reeds Rains again.
We rented a fully managed property off Reeds Rains and it was a horrific experience. We waited 5 months for a bedroom door to be fixed that was mentioned before we moved in. Then 5 months for a broken gate. They have no empathy at all. Each department blames the other or the landlord when repairs are not carried out. Our over all experience was absolutely horrific. Also staff in the Cheadle branch speak to you like your beneath them. It’s was so bad I couldn’t speak to them without loosing my temper.
I'm sorry you were unhappy with the service Mr Thornton. Although we do manage the rental, we are unable to carry out repairs without the permission of your landlord. Unfortunately in this case, the landlord did not give express permission. If you'd like to pursue a complaint, you can find out complaints process here: https://www.reedsrains.co.uk/contact-us/lettings-complaint-branch
1/5
TrustpilotExtremely poor customer service. No respect for a customer.
Extremely poor customer service. They have refused put my offer forward as I declined to take the mortgage with them. They said that my AIP which I had from my bank is not valid from them. After my Financial Advisor called to them they said that they accepted to put my offer on. After two hours I received the message that property has been sold.ReedsRains not to be trusted, they are cheat, they will try to force you to take out mortgage from their broker. No sense of care for customers.I will not ever deal with ReedsRains again and avoid any properties that are associated with ReedsRains.
I'm sorry you've been unhappy with the service received Greg J. Please could you email us at https://www.reedsrains.co.uk/contact-us/sales-complaint with more details including your full name and the address of the property to we can investigate the specifics of your case.Without knowing the specifics, it's difficult to give a full response, but I can say that we always take steps to find out from the buyer the source and availability of their funds and pass this information to the seller. Our normal process would be to have this assessed by the Mortgage Advisor in branch. This is not only good customer service to ensure all offers are proceedable, but also a requirement in the Property Ombudsman's Code of Practice (clause 10a). We would never discriminate against a buyer who had not used our mortgage services.
1/5
TrustpilotPoor communication
Poor communication. Over promise under deliver. No strategy to market a property bar putting on rightmove and hoping for the best. Our property still on the market after three months no offers and reduced asking price. Neighbour with exact same house and same initial asking price under offer within 3 days using Smartmove. Cannot get replies to e mails. Lack of motivation to keep our business. An e mail is being sent to Head Office. Lost out on the property we wanted.
Mr Smith. I'm sorry you've been disappointed with the service. Dayna from the branch will be contacting you to discuss what new strategies we can employ to get the sale moving. The complaint that you've sent using the contact information on our website will be dealt with separately, in line with out complaints process. Reeds Rains
1/5
TrustpilotBE WARNED!! Very disappointed with RR
Bad communication, very disappointed, seemed to appear professional but in reality totally the opposite. I put in an offer in the range of asking price, no reply for 2 months and finally when I chased up, I was told the property was sold, but the property was still available on the market! Finally when she replied after 2 months, lady who was dealing with my request suggested that if I still wanted to be considered that I should put in an extremely higher offer than the asking price so the offer cannot be refused.I found that very cunning and extremely disappointing because the actual price sold for was significantly less than the offer I initially made. ReedsRains not to be trusted, they are cheat, slow with bad communicators. No sense of care for customers. I will not ever deal with ReedsRains again and avoid any properties that are associated with ReedsRains.
I'm sorry you've been unhappy with the service received. We'd really appreciate it if you could email salescomplaint@reedsrains.co.uk with more details, especially the address of the property you offered on and the branch you dealt with so we can investigate the issues you've raised. Thank you, Reeds Rains
1/5
TrustpilotBE WARNED!! Very disappointed with RR
Bad communication, very disappointed, seemed to appear professional but in reality totally the opposite. I put in an offer in the range of asking price, no reply for 2 months and finally when I chased up, I was told the property was sold, but the property was still available on the market! Finally when she replied after 2 months, lady who was dealing with my request suggested that if I still wanted to be considered that I should put in an extremely higher offer than the asking price so the offer cannot be refused.I found that very cunning and extremely disappointing because the actual price sold for was significantly less than the offer I initially made. ReedsRains not to be trusted, they are cheat, slow with bad communicators. No sense of care for customers. I will not ever deal with ReedsRains again and avoid any properties that are associated with ReedsRains.
I'm sorry you've been unhappy with the service received. We'd really appreciate it if you could email salescomplaint@reedsrains.co.uk with more details, especially the address of the property you offered on and the branch you dealt with so we can investigate the issues you've raised. Thank you, Reeds Rains
1/5
TrustpilotHorrific experience
Horrific experience. Zero customer services skills, blamed me for mould in the property I let from them which later revealed to be written in the inventory which was completed the day before I moved in, therefore they let me a property which they KNEW was mouldy.
Hi Beth,Sorry this has been your experience with Reeds Rains. We take your feedback extremely seriously. We will send you a request for more information so that we can investigate this further, this will come directly from Trustpilot.Regards,Reeds Rains
4/5
TrustpilotHelpful and supportive
Helpful and supportive throughout the selling process. Went the extra mile to make the sale as smooth as possible despite my solicitors dragging their heels. Overall very satisfied.
We appreciate your kind words and are delighted to hear that you found our team helpful and supportive throughout the selling process. We strive to provide exceptional service and are glad our efforts contributed to a smooth transaction.
5/5
TrustpilotOur initial contact about the house and…
Our initial contact about the house and handling of our offer was quick and very smooth. They arw now dealing with our mortgage adviser making the process easier.
We appreciate your kind words and are thrilled to hear about your positive experience so far. We strive to make the home buying process as smooth and efficient as possible for our clients.
1/5
TrustpilotVery poor customer service
I booked Reeds Rains to value my house and got a confirmation email. On the day, nobody turned up so, 20 mins after they were due, I rang the office. The girl who answered the phone seemed uninterested and totally unapologetic and disinterested. Even after an email to complain I got no apology, just a question about if I still wanted a valuation. I will not bother with them again.
Hi Tim,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Due to a staff error, the appointment was not confirmed on our end and for that, we sincerely apologise, we have since spoken to the member of staff and have given adequate training to ensure this does not happen again.We wish you the best of luck with your property endeavours in the future.Kind regards,Reeds Rains
5/5
TrustpilotJordan was so helpful
Jordan was so helpful, an efficient and very friendly young lady. She helped my son find his first home and made the entire experience straight forward in what can be a minefield fro a first time buyer.
5/5
TrustpilotThe Reeds Rains team we’re amazing
The Reeds Rains team we’re amazing! Emily kept me informed every step of the way in regards with the flat that I bought. I felt very comfortable speaking to Emily. I can’t recommend them enough! Thank you so much!Tiziana.
4/5
TrustpilotSatisfied customers L & L
The overall sale process worked smoothly and quickly at the initial valuation stage, prep of relevant media material, arrangement of viewings etc., when there were delays outside of the agents control later in proceedings they were proactive in trying to resolve matters and reach a timely completion of sale and we were happy with the level of service provided.
Glad we could help! Thank you for the review :)
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Tell us what you need and we'll put you in touch. Reeds Rains hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
