Trusted Agent profile · London
★★★★★
1,964 reviews across 2 platforms
42 Kennington Road, London, SE1 7BL
Reeds Rains's office in London, at 42 Kennington Road, is rated 3.7 out of 5 across 1,964 reviews on two platforms, including 20 Google reviews rated 4.1.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotPersonal service
Andrew the proprietor was always available to discuss our sale and took responsibility for viewings as time passed. He did his best to negotiate with potential buyers as per our agreed strategy.
Thank you for your kind words. We are delighted to hear that you had a positive experience with Andrew. We appreciate your feedback and are glad that he was able to meet your expectations.
5/5
TrustpilotLovely staff
What made are experience great was the member of staff Michelle from Morley branch Who was really helpful and very professional
1/5
TrustpilotVery unhappy..
Very unhappy... They just never fixed anything... No quality, not that there is no high quality... No quality is the term to be used... Houses left in dump, mold... Unheated... Poor systems... And lickeage in the roofs.... They do not have to fix these over years... Their national economic strategy... Ahahaaaaaaa... Leaving country for such... Sorry... In USA I heard the economy is better... My family doesn't need such! Your welcome!
Hello Brigatta,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
1/5
TrustpilotAPPALLING SERVICE!
If I could have given this Company no stars I would have done so.Made an offer on a property several weeks ago and then made several calls to find out what was the outcome as no one came back to me. Initially blamed me for not providing proof of mortgage acceptance despite the fact I had the majority of funds in cash and informed the Agent that if there were to be a problem, a family member would cover the shortfall, so a cash buyer in every sense of the word. Also, I previously worked in a local Estate Agent and it is not normal for people to make offers against properties they can’t afford. Eventually told there were several family members involved and the situation was ‘complicated’. Made a final call into the offices on the 22nd to find out if there was any progress to be told matters were still ongoing.Last week I was sent an email from RR with a link for another property, the link was broken so I went onto their website to search for the property. Whilst scrolling through, how shocked was I to see ‘sale agreed’ against the property on which I made the offer. I received no notification either verbally or written of this at all and I was therefore never given an opportunity to increase my offer. I phoned the offices to advise of this situation and was told I was called on the 22nd when in fact as previously stated, it was I that contacted them! I had Vodafone search my account and they indeed confirmed no call was made by RR.Not only is this extremely poor management, it is also my understanding it is illegal to not be kept informed.I feel very sorry for the vendor as I would have offered full asking price and possibly slightly more had I have been given the opportunity, something sadly, they will never be aware of.
Hello,Thank you for your interest in one of our properties and we are sorry that you did not get the outcome you were hoping for. Please pop into the office so we can discuss what happened in more detail as what you have stated above does not match our records.Regards,Jeremy Knight - Owner
5/5
TrustpilotExcellent Estate Agents
Every staff member is professional, knowledgeable and very friendly to deal with. They always phone back when they say they will and I would highly recommend this estate agency to anyone who is thinking of selling a property.
Hi Lisa,Sorry this has been your experience with Reeds Rains - we would like to investigate this matter further for you. We will send you a request for more information, this will come directly via Trustpilot.Regards,Reeds Rains
1/5
TrustpilotI decided to go through RR langworthy…
I decided to go through RR langworthy rd Salford branch to let my 2 bed GF flat. This flat was my parents abode before they passed away, so it was a little emotional for me to be putting strangers in the place.RR put the first two people that came along in it, and retrospectively, the vetting/reference process was none existent. After 20 months of what can only be described as 'piggery' in my property, I was left with £3400 of damage to put right. The accumulated filth over the period of time should have been picked up on their routine visits. It was not. What I got from RR was - you have just been unlucky. These things happen. You have to expect some damage. This experience was very distasteful due to the emotional side of things. Do not touch RR with a bargepole.
Hi Allan, I'm sorry you feel this way. We do conduct thorough referencing - checking credit status, current or previous employer and current or previous landlord. I believe the branch have been in regular communication with you trying to help resolve these matters. If we can be of any further assistance please do get in touch, kind regards Reeds Rains
5/5
TrustpilotPenwortham branch... excellent professional service
First of all, my girlfriend and I would like to say a big thank you to Rachel and Adam for literally everything they’ve done for us from finding the perfect property and going through with the paperwork. Secondly, they were really kind and easy to work with throughout the whole process.A big thank you to you both again!!! I’d definitely recommend the Penwortham branch to everyone!
5/5
TrustpilotReally helpful team at Hazel Grove…
Really helpful team at Hazel Grove Branch. Selling my home after 30 years and Dean especially is always on the end of the phone to help with any queries I have. Thankyou.
We're so pleased to hear about your positive experience at the Hazel Grove Branch. We value your feedback and appreciate your kind words about Dean's dedication and responsiveness. We strive to provide excellent customer service and are thrilled to know we were able to support you during this significant time.
1/5
TrustpilotStay away
We have rented a house through Reeds Rains for 2.5 years now, never had any major problems, rent inspections every 3 months, but they always manage to find an issue; carpets need cleaning, nick in Lino where dishwasher has slotted in, they’ve even gone as far as requesting us to clean the drive way, but I believe this to be the bloke that owns the house. I’m very particular my home so I was quite upset to learn that I had been judged like this! We have already come to terms with the fact that we are unlikely to receive our bond back, even though there are no major issues with the house.We have only had two cause for concern issues, the second one arising today. In the summer, no one was at home for the gas man who coincidentally knew the landlord (not Reeds Rains), personally, so he came with a spare key and let him in while no one was at home! It was actually my day off and the gas man was 30 mins earlier than expected, I had the shock of my life when I returned home. Today, I got a text from my bank to say that I was in my overdraft! I thought bloody hell, we’re not even in January yet, how did this happen?! Reeds Rains had taken two lots of rent direct debits totalling over £1500! I rang their accounts team who fobbed me off and told me it was my banks issue! After twoing and frowing, Halifax have managed to claw back one of the direct debits, but it will take 24-48 hours to show in my account. Reeds Rains customer service is diabolical!**edit as can’t reply to comment - Haxby Branch
Hello Chloe,We are very sorry to read your review, this is not the level of service we expect to give our customers. Please could you let me know which branch it was you had dealings with so we can make sure something like this does not happen again.Kind regards,Reeds Rains
2/5
TrustpilotNot the best experience with them
Recently booked a house viewing with them, never received any confirmation of the viewing and they never sent me the full address so I had to call up on the day to get the details and to confirm. Once we arrived the agent didn’t introduce himself at all, and just didn’t seem like he wanted to be there, he sounded very bored. He didn’t know any information about the property and couldn’t answer any questions that we had. He didn’t sell it at all, I’d be fuming if he was selling my home! Wouldn’t want to use them again
Hello Zoe - We are very sorry to read about your experience. Cold you please let me know which branch it was you had booked the viewing with?Kind regards,Reeds Rains
5/5
TrustpilotThe estate agent
The estate agent, Steve was brilliant so down to earth and gave me honest feedback which I can use. I felt comfortable letting him into my house and that I could trust him. I will only use Reeds Rains when I sell or rent as can tell they are professionals that I can trust. He was on time for the appointments and very approachable.
1/5
Trustpilot“It’s not our problem”
We live in a rented house and the filter on the oven was very loose when we moved in. When we moved we emailed them and they said that they could sort it out. Since then it has completely fallen off. We have been emailing reeds rains for weeks on end now and only just got a reply, saying that “it’s not their problem anymore”. We phoned them up and they hung up. Thanks reeds rains, you’ve got something really special.
Hello Jennifer - We are very sorry to hear about this situation. It is not the level of service we aim to provide. Would you be able to let me know which branch it was you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotGurdit was great!
Gurdit in the cheadle branch was an absolute pleasure to deal with. He took me on my initial visit of a property and it was a fresh of breath air as he took a genuine interest in myself, work life and current situation. I would recommend Gurdit to anyone and he is an asset to Reeds Rains!
1/5
TrustpilotIt's been 3 days now since I rang the…
It's been 3 days now since I rang the holderness road, Hull branch to arrange a viewing on 2 properties, the young girl on the phone I spoke to was pleasant, said she'd pass it on to the sales team who have not bothered ringing me back, she did mention 1 property was under offer but I should still be able to view it, especially if I put in a higher bid, I've got a good mind to go see the owners and let them know that this company is stopping or just can't be bothered to contact me and arrange a viewing.
Hello Matthew - We are very sorry to hear about your experience, this is not the level of service we expect. We will chase this up with the branch and get them to contact you.Kind regards,Reeds Rains
5/5
TrustpilotDonna has been amazing
Donna has been amazing - explained everything, been honest and caring and enthusiastic. My property had an offer in 3 days and has got 20k more than the asking price. Donna’s knowledge pitched it just right. Thank you to Rebecca for doing all the viewings - great team - highly recommend.
1/5
TrustpilotA TOTAL SHAMBLES.
A TOTAL SHAMBLES.Would award 0 stars if I could.Handed the keys back to our property 2 weeks ago today, the inspection (which cost £120) took place 2 days later. The inspection showed each room in the house to be in "good condition" "good domestic clean" and "no maintenance required".Superb, the deposit should be sent back within a few days I thought, as has been the case with all other estate agents I have used previously.Not this time though. Despite the report showing the house to be clean, I was informed a week later that the landlord was looking to deduct some cleaning charges which came as a huge surprise given the reports of the inspection and also our own photos which we took before leaving, showing the property to be in great condition. Over 30 calls/e-mails ignored, and still now 14 days later the hopeless staff in the Reeds Rains call centre are unable to advise an amount that the landlord is looking to deduct. This company is great when setting up and taking your money but beyond a joke when it comes to giving your deposit back. Staff in the branch not interested in helping, instead palming you off to the call centre who are totally uninterested and quite frankly, totally useless.Avoid at all costs - an utter shambles who are only interested in taking your money.Unsurprisingly when I shared my experience on social media, there were several more comments from people who had also been ripped off when trying to claim their deposit back.Bigger con artists you will struggle to find.
Hello Andy - We are very sorry to hear about this situation. Could you please let me know which branch you have been dealing with? Kind regards,Reeds Rains
1/5
TrustpilotIf I could give 0 stars I would.
If I could give 0 stars I would.Absolutely appalling company. I will never recommend them to anyone, in fact I advised my friends against renting or purchasing a property with them to the point that their “dream house” is now in the process of been purchased through a much better company. The communication in Reeds Rains is laughable, their lack of communication is really what annoys me. I was renting a property, due to circumstances out of my control I had to leave the property. The terminations team for Reeds Rains. SHOCKINGLY BAD. It’s over 2 months later and I’m still waiting for my deposit back. I was told it would take 10 days. I’m constantly chasing them for the return of my deposit, email after email. Call after call. Nothing. I hear nothing from them majority of the time. The repairs I asked for were still not done by the time I left the property. They are horrific company. I’ve never had a worse service. I might be young but I know my rights as a tenant, a humans and the way they treat me was not right. I’m disgusted. They’ve caused damaged to my mental health, the stress this whole situation has caused me is endless. At one point it cause me to have fear that I could lose my job due to it causing me so many issues. Reeds Rains, if I could I’d stop you trading. No one deserves to be put through what I have nor should someone have to deal with a business like you.
Hello Jennifer - We are very sorry to hear about your situation. If you could tell me which branch you have been dealing with, I would like to help resolve this issue as quickly as possible.Kind regards,Reeds Rains
1/5
TrustpilotJust finished renting a property in…
Just finished renting a property in widnes. Accesser came out and rated cleanliness of house good, which was rating when we took property over. They now trying to charge us for full carpet clean of house. These are the worst I've ever come across in all my years of renting. Also had report for 5 days before they released it as you only have 9 days to put a compliant in.they are the biggest crooks when it comes to trying to get your deposit back. AVOID AT ALL COSTS.
Hello Steve - We are very sorry to hear about your situation. We would like to get to the bottom of this. Are you able to tell me which branch you have been dealing with?Kind regards,Reeds Rains
5/5
TrustpilotAngelos couldn't have done more to…
Angelos couldn't have done more to support & guide me through the process of buying my flat. He always made himself available for last-minute viewings & was excellent helping me sort out any issues that came up. I have friends who have used Reeds Rain & they have all had a similar experience. Highly recommend.
5/5
TrustpilotCompleted on my house purchase today
Completed on my house purchase today . Janet Bolton at the Pemberton Branch in Wigan was absolutely brilliant throughout the matter . She kept me fully updated and went out of her way to liaise with the parties involved to resolve any issues . Highly recommend Janet .
1/5
TrustpilotThey don't want your business, just your money!
Apparently, this company cant "sanction" the use of third parties to complete Inventories / Check Outs etc.As an Inventory clerk of 11 years and a Landlord for 4, I know the importance of having a third party complete these inspections rather than an under qualified (in regards to completing inventory reports) letting agent, with limited experience and a bias opinion.I pay for 3 fully managed properties and the reply I got when asking them Reeds Rains to out source my inventories so that they were completed by a fully qualified clerk who I have used for more than 10 years, was that I should take my business else where!AstonishingTo add a little more; I only asked for this to be done as the quality of report I was receiving was horrific.
Hello Dex - We are very sorry to hear about your situation, would you be able to tell me which branch you are dealing with so I can feed this back to them?Kind regards,Reeds Rains
1/5
TrustpilotReeds reins carrickfergus .
Reeds reins carrickfergus .. moving house is supposed to be a hugely exciting time. Perhaps if you were the seller I on the other hand was merely the buyer and was digusted by the treatment received from Debbie. Started off with the fake high pitched chat and quickly within a week her tone and manner were disgusting to the point i was very close to pulling out of a sale. The lies and lack of information were absolutely shocking. Lying to the vendor about providing supporting documents to my solicitor Fortunately i had been in direct contact with the vendor and was able to relay correct information and advise that lack of information for my solicitor was due to reeds reins incompetency namely debbie. While i was harrssed by her almost weekly then daily whilst she tried her best to talk down to me and over me in her rude dismissive tone. Even when I called into the estate agents to tell her to stop the constant calls and harassment. Truly Spoilt what should have been a happy experience for me. Never again will i deal with them or recommend them.
Hello Paula - We are sorry to read your review. This has been fed back to the branch. Kind regards,Reeds Rains
1/5
TrustpilotWe contacted the Salford branch in…
We contacted the Salford branch in order to express an interest in a property we were shown that was Buy to Rent. My husband was told by a very blasé staff member that they would contact us at some point to get job details etc and wouldn't that they wouldn't take any details from us.When my husband rang and emailed again the next day, he was informed that all 'offers' were now with the Landlord and one had been accepted! We hadn't had the opportunity to be able to provide our full names let alone put in an 'offer' to the landlord. Very underhand and suspect for a government backed scheme for first time buyers. Avoid these time wasters.
Hi Irm - I am sorry to hear that you were not successful in applying for this property. Unfortunately, we were inundated with interest and received numerous offers from different people. Due to the volume of interest, the company dealing with the property took an offer they deemed acceptable and would not discuss any further offers. I know how difficult it can be to find a property in this market and so if you if you would like to give me a call at the office (0161 737 4828) I would be more than happy to add you to my list of potential tenants and I will assist you in anyway I can.Regards,Ben Eastham - Salford Branch Manager
5/5
TrustpilotHad a great experience with Reeds Rains…
Had a great experience with Reeds Rains Salford. They found me a good tenant quickly and the whole process was smoothly done. Thanks you to the whole team especially Steve and Sophie.
Hello Gurdit - Thank you for taking the time to write an excellent review, we will be sure to pass on your kind words to the branch in Salford. Many thanks,Reeds Rains
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Tell us what you need and we'll put you in touch. Reeds Rains hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
