Property World London reviews

★★★★★ 1/5

Google

Arranged a viewing and they didn’t show up, myself and 2 other groups of viewers left outside with one woman waiting over 1hr. To then get a rude phone call basically calling me a liar when I questioned if he was there at all. Very rude and felt a bit shady to be honest

Clark · 13 April 2025

★★★★★ 1/5

Google

Went to this place to inquire about a property. They couldn’t care less when we entered. Especially the man with the glasses had a very judgmental look on him. Felt Very very unfriendly and toxic. I would never ever go to this agency for any property matters. Serving Stuck up attitude.

Themoodyfooddie · 13 April 2025

★★★★★ 5/5

Google

We’ve had a great experience selling (twice) with Property World, and buying our next home. In a world of dodgy estate agents, Dan, Richard and the team are honest, genuine and know their onions when it comes to selling property. Unlike a lot of agents they help manage the chain, listen to your moving requirements and know the streets of Sydenham and Penge like the back of their hand. They’re always prompt in communication, down to earth and professional. Would highly recommend.PositiveResponsiveness, Professionalism

Will · 22 June 2022

★★★★★ 5/5

Google

Property World have been very helpful from the moment I saw the property to let online. My property manager, Klaudia Baran, especially has been amazing at supporting me and my family whilst moving in and anytime I had issues in the flat. (Source : allAgents)

Leah · 13 April 2025

★★★★★ 5/5

Google

Would highly recommend using Property World to anyone!! Amazing service! Been with them for 14 years now, nice friendly business, a special thankyou to Klaudia, who has been amaaaaazing, has gone above and beyond for me many times!! Thankyou all guys! X

LAURA · 13 April 2025

★★★★★ 5/5

Google

I've been a long standing client of propertyworld for many years as a buyer, as a long term landlord and (just recently) as a vendor. On all aspects the team has been simply outstanding. They've always understood my needs and have worked hard behind the scenes to make everything happen. The tenanted property was proactively managed and Dan always had a sensible recommendation when it came to repairs, upgrades and how to best manage the property. Always super friendly, knowledgeable, hard working and with a personal touch that can't be beaten. Its been a real pleasure to work with Dan and the team for the last 10 years.

Paul · 16 October 2019

★★★★★ 5/5

Google

I would totally recommend Propertyworld to everyone! After spending four months looking for a flat, we found this agency and the first flat we saw, we loved it! Ben showed us the flat and answered all our questions, making sure we understood everything. He was very helpful and patient with us through all the process and we felt he really cared about us! Thank you so much Ben, Caroline and everyone at Propertyworld! we are soooo happy with our flat :)

Rocío · 11 October 2019

★★★★★ 5/5

Google

My partner and I have had a tough history with Estate Agents and poor service, and I have to say that Property World have changed our opinions on the whole tenancy experience right around! Ben (in the Sydenham Office) and Paul (In the Penge Office) have been nothing but exceptional from our first view, keeping friendly, consistent and open communication with us while we put together our offer, and then completing the reference checks and finalising our new tenancy. We are going into our new tenancy with full confidence that we will be well looked after, and we can't thank Ben and Paul enough for all of their efforts!

Laura · 23 September 2019

★★★★★ 5/5

Google

I had an exceptional experience with Caroline & Ben in the Sydenham Property World office. Caroline is a highly-driven and people-oriented woman who made our interaction with this agency stand out from any I have come across before. Together we managed to view, place an offer, complete all due diligence and exchange keys within 3 working days!! Caroline even went out of her way to make sure my boyfriend would be able to collect the property keys at the very end of their working day so that we could get let in to the property when we arrived in a moving van from Scotland very late at night. Only two notes to look out for: 1 - Be on top of the referencing company used by Property World. They charge a bit more than other agents and Caroline had to intervene numerous times to ensure due diligence was completed appropriately (another reason she is so good). 2 - The agency does not accept credit card payments for deposits which can be a surprise if you're not financially prepared for this

Annmarie · 30 July 2019

★★★★★ 5/5

Google

Would just like to say a massive thank you to everyone who helped us at Property World with an honourable mention to Caroline and Ben! Property World went above and beyond to help my partner and I out. Moving from Edinburgh to London was beyond stressful as we were running on a tight schedule. These guys worked to the bone to make it that little bit better and to make things happen. We cannot thank them enough! The whole process went smoothly, even though it was hectic due to our very tight schedule, they managed to met everyone of our requirements. Would strongly recommend! A.McGann

Angela · 30 July 2019

★★★★★ 5/5

Google

Dan and Kevin helped us with our property sale after our house had already been on the market with another agent for 10 weeks without any credible offers. Dan explained how they would help market the property and within a week we had a great offer and could take the house off the market. That's really where the hard work began. At that point Kevin got involved and helped our first time buyers with every step of the process. He chased the process along on a daily basis liasing with solicitors and mortgage brokers to ensure that we got through to eschange. Kevin and Dan were always responsible and polite, as well as being very responsive and available. Thanks for their hard work in getting this through.

Craig · 29 July 2019

★★★★★ 5/5

Google

We bought a flat previously managed by Propertyworld and, whilst we don't use managing agents ourselves, I wanted to write about our good experience because there are many bad agents out there and good ones ought to be recognised. Propertyworld were prompt at handing over their set of keys and all the relevant paperwork. They also transferred, in full, rent paid to them after the flat was sold without any excuses or messing about. They also transferred the DPS account over to us without issue. I was impressed with how they handled us as we had had no business relationship with them and weren't about to so, they were driven by professionalism rather than an expectation of payment. So whilst we don't use managing accounts ourselves, based on our experience, I would recommend contacting Propertyworld if you need a managing/letting agent yourself.

Hywel · 29 July 2019

★★★★★ 5/5

Google

Just rented a house my agent was on holidays when i viewed the house and there was another agent showing me around, Ben very lovely guy.As soon as she came back from holidays she contacted me saying that she was going to deal with my renting procedures. She is so positive and always makes sure u r optimist . Some of my references got mixed up and she was there to keep me informed and to help me find out what i had completed wrong . Smile keeps company always. When i moved in i realised that some things needed to be changed, she didn't hesitate and next morning contacted me by email ,showing that everything what i had complained about was sorted out already or had a plan to be sorted very soon. I feel lucky her being my property agent . Thanks Andrea.

Ardit · 29 July 2019

★★★★★ 5/5

Google

My husband and I used Propertyworld for the sale of our flat in Sydenham having already used them previously for the letting of that flat. The team managed to find a buyer within the first week that it was listed. The team kept us fully informed throughout the whole process and we received a professional and sleek service from Dan, Kevin and the team as a whole. I work in a law firm in central London and often come across Estate Agents, but would have to say that we would only ever use Propertyworld, so much so that we are using them yet again to buy our next family home.

Carli · 29 July 2019

★★★★★ 1/5

Google

Won’t take me off their mailing list - boring bombardment forever… I’ve emailed you 4 times - you’ve ignored the others - unfortunately I’ve had to do this so you actually listen to me

Harry · 13 April 2025

★★★★★ 5/5

Google

It's been a pleasure working with Kevin from day 1, who helped me every step of the way to move into my new home. He's honest, reliable, experienced, and professional - a great character all round. I would recommend PropertyWorld Sydenham to anyone. Thankyou for your service!

Verity · 1 November 2025

★★★★★ 5/5

Google

PW sold our flat for us as part of our London exit plan and my word how grateful we are for everything they did. We had never sold a property before and were initially unsure as to whether to use a big chain or the team that we have come to refer to as Property Brothers. In the end we chose them because we felt that our little flat would mean more to their business and as such they would care more about our sale than a high street estate agent chain. There is no way we could have known just how much care they put into their business and the attentiveness they give every sale. Kevin, Dan and Richard were extremely responsive, personable, straight and hard-working. We frequently felt relieved that we selected PW to work on our behalf and the team worked tirelessly - so much so that we very quickly trusted them implicitly to do what they had been hired to do. They always did everything they said they would do when they said they would do it. It's hard to think of a single way in which their service to us could have been bettered. They actively managed our sale, always knew where everyone was in the process, stayed in frequent touch with us and were dogged in finding solutions through what was a stressful and frustrating time. We were let down by just about everybody else in this process who cost us time and money and energy. But not Property World who were consistent and straight. All this they did in such an upbeat and focused way, without us ever feeling we were an inconvenience or unreasonable - which I know at times being under so much pressure, we unfortunately were. They got us to the finish line and our new life. Thank you so so much for everything. It was a complete pleasure working with them (for us) in trying circumstances and the only thing we will miss from this sales/ purchase process is them!

Kerry · 31 July 2014

★★★★★ 5/5

Google

PW sold my flat above a shop. I'd never sold a property before and I had tried a couple of times before to sell the flat with other agents but with it being above a shop it was not an easy sell and the agents never seemed to believe in it as a property. PW did sell my flat and chased it through to completion. Kev and Dan were on hand to whenever I needed an update or advice. Dan even responded to a text whilst on holiday! In terms of customer service these guys go above and beyond. They were always positive and honest. Thank you!

Melanie · 9 July 2014

★★★★★ 5/5

Google

We recently bought our first flat with Propertyworld and I can say they made the whole process so much easier! From the first viewing everything was at a high standard. Kevin answered all our questions and was really pleasant to communicate with. Dan, Kevin were always there for us and we could not be more grateful! Propertyworld really stands out from the other agencies in the area and beyond. Thanks so much! :)

Ekaterina · 29 July 2020

★★★★★ 5/5

Google

We recently bought our first flat with Propertyworld and I can say they made the whole process so much easier! From the first viewing everything was at a high standard. Kevin answered all our questions and was really pleasant to communicate with. Dan, Kevin were always there for us and we could not be more grateful! Propertyworld really stands out from the other agencies in the area and beyond. Thanks so much! :)

Ekaterina · 14 March 2020

★★★★★ 1/5

Google

Not a good experience, poor communication and they recommended lawyers who were not good if you buying with them avoid using their recommendation for solicitors, very useless not knowledgeable and ended up charging us despite purchases fell through and PW withholding information from us regarding issues with house that come up later . Overall poor service.

Bella · 7 October 2023

★★★★★ 5/5

Google

We came into contact with Kevin at Property World as he was selling the house we ended up buying. It was a tough sale and Kevin was absolutely stellar throughout. You really get a sense it's a small, caring business and they want to look after both parties. We even got a card and champagne when we came to pick up our keys! Would highly recommend them.

Tuula · 29 July 2019

★★★★★ 1/5

Google

First viewing, after 1 hour drive to get there the agent, Ben, tells me that they just told him that the flat is only available for short term let. Upsetting but I decided to give them a second chance. Second viewing, booked 3 days in advance, Ben calls me with 20 min notice to tell me he can't find the keys of the flat and has to cancel. Last famous word "I'm not in the business of wasting people's time" Ben - 2019

Clod · 14 March 2020

★★★★★ 1/5

Google

Have been sent a commission invoice from PW (that i cant even open) stating they will charge the card they have on file. For what? They are sneaking and slow. What a poor excuse and shady again saying they cannot find my details in their system. Dodgy agency and never call back when there is an issue **update 4th August ** i would not believe the good reviews they are useless!! I have to keep chasing them for everything. The owner of PW keeps stating this is a fake review when i am one of the tenants... Crazyness!!

Simone · 16 November 2019