Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleDon't use property world in sydenham, the ower Dan is very dishonest and not trustworth, and Leila is very incompetent and useless, they allow the tenants to not pay rent for 6 months and damage our property,and they didn't care one bit.
The property manager Richard was even worse. He doesn't want take responsiility for any things that goes wrong. They have no idea about their own contract between us and tenants and the estate agent. Aka property world. Even the credit checks on the tenants, weren't done corectly. The tenants brothers allegedly done the checks.
Which is illegal.
Geeks · 21 August 2026
Agent replied · 22 August 2026
We were very disappointed to read your review, particularly personal allegations made against members of our team. We recognise how frustrating and upsetting the final months of this tenancy were for you and your family, and we were equally disappointed by the way the tenancy concluded.
However, there are important factual points which we feel need to be clarified.
The tenancy commenced in September 2023. The tenants were referenced through an independent professional referencing provider and successfully passed. The report was provided to you and the other owners for review, and the tenancy proceeded following your approval. We therefore strongly reject the suggestion that the referencing was carried out improperly or illegally.
The rent was paid throughout the majority of the tenancy, albeit occasionally late. Unfortunately, during the final months of the tenancy the tenants stopped paying which meant you did not receive the final 5 month’s rent.
PropertyWorld did not “allow” the tenants not to pay. Once the arrears began, considerable time and effort was spent trying to resolve an extremely difficult situation. This included numerous calls and emails, repeated visits to the property and direct involvement from my brother Richard Crowley who, is not the property manager but one of the directors of PropertyWorld.
Despite no management income from the unpaid rent, we continued working extensively on behalf of you and the other owners. Ultimately, through continued communication and negotiation, we secured the tenants’ voluntary departure in April 2026 without the need to resort to what could have been a lengthy and costly court possession process.
The property was also inspected periodically throughout the tenancy. The last interim inspection, in September 2025, broadly indicated that it was being maintained in reasonably good condition. Naturally, with an occupied and furnished property, it is not possible to identify every issue and further works became apparent once the property was vacant.
A number of works were undertaken during the tenancy, particularly towards its latter stages, and PropertyWorld financed certain works while no rent was being received. Following the tenants’ departure, their deposit was recovered in full from the Deposit Protection Service, and, after the appropriate deductions, the balance was paid to you and the other owners.
At the outset of the tenancy we recommended and offered Rent Guarantee Insurance as we routinely do to our landlords. This was declined on the grounds of cost. Had this cover been taken, the financial consequences of the tenants subsequently defaulting would have been very different.
You made a formal complaint to us in June, which I responded to in accordance with our complaints procedure. We understand that you were unhappy with my response. The next stage of our procedure is for the matter to be escalated to Richard Crowley for further review before progressing to The Property Ombudsman if you remain dissatisfied.
We understand that you indicated instead that you intended to refer the matter directly to The Property Ombudsman. We have no objection to independent scrutiny and will cooperate fully with any review. The opportunity remains for the complaint to be escalated internally in accordance with our procedure.
We completely accept that the final months of this tenancy were extremely difficult and frustrating. What we do not accept is that it is fair or accurate to suggest that PropertyWorld did not care, allowed tenants simply not to pay their rent, acted illegally, or that members of our team were dishonest, incompetent or useless.
Throughout a very difficult situation, our team continued working on behalf of you and your family and ultimately helped secure the return of the property without court proceedings.
We would therefore ask that, even where you strongly disagree with us, the discussion remains factual and respectful
Dan Crowley
Director
★★★★★ 5/5
GoogleMany thanks to Propertyworld, Sydenham branch, for their support and excellent service, affordable prices and experienced staff. I moved in march 2019 in one of their properties, after months of struggled searching, once I’ve got in touch with PropertyWorld, they helped me find my perfect home quick and easy.
Apart renting, they also provide us the maintenance support, thanks to our lovely property manager Andrea, capable and fast to sort out any issue or emergency (plumbing, electricity, garden etc) in a very short time.
Highly recommended. Trustworthy and Safe.
Angela · 1 August 2026
★★★★★ 5/5
GoogleMy wife and I have been with Property World for several years, and we’ve had a great experience with Leyla as our Property Manager! She has been incredibly professional and responsive, and so friendly.
Her communication has been excellent, and she’s always approachable and willing to help. It’s been reassuring knowing that everything is being managed so efficiently. Thank you Leyla 🙏🏼
Ifrahim · 16 August 2026
★★★★★ 5/5
GoogleWorking with Miss Mustafa has been such a pleasant experience, not only was she thorough and efficient (due to my limited time!) she is also extremely knowledgeable about the local area and put my mind at ease knowing all my queries were dealt with all in one place. Glad to now finally have a home.
Aisha · 16 August 2026
★★★★★ 5/5
GoogleI had such a wonderful experience dealing with Leyla M. She was incredibly professional, helpful and attentive throughout the whole process. She was always quick to respond, kept me updated at every stage and genuinely went above and beyond to make everything as smooth and stress free as possible.
It’s clear that Leyla really cares about her clients and takes pride in providing excellent service. I wouldn’t hesitate to recommend her to anyone looking for a reliable, friendly and professional property manager. Thank you for all your help!
Melike · 16 August 2026
★★★★★ 5/5
GoogleDan, Kim & Kevin were a pleasure to work with in helping me with my house purchase. Buying a house isn't an easy process, but they went above and beyond to keep the process moving all the way to completion. I'd really recommend Property World Sydenham!
Luke · 13 March 2026
★★★★★ 5/5
GoogleMy partner and I had been looking for somewhere to rent for a few months and finding the process very difficult. I had the pleasure of being shown around a property by Caroline but sadly, as it goes, we did not get it. Caroline went out of her way to find us something that suited our needs and budget and I cannot thank her enough! She is an absolute gem. We found the process of becoming a tenant easy with quick communication. I cannot recommend Caroline at Property World enough :) .
Emily · 28 February 2025
★★★★★ 5/5
GoogleKev and Dan were outstanding in helping me sell my flat. Far better than any other estate agents I’ve used. They gave honest, constructive feedback, were incredibly efficient, and genuinely helped speed up the whole process. Their communication was excellent and they delivered on everything they promised. Highly recommended.
Ben · 17 December 2025
★★★★★ 5/5
GoogleLeyla Mustafa is a professional and reliable property manager. She is responsive, helpful, and makes everything easy. Highly recommended.
Rajitha · 1 August 2026
★★★★★ 5/5
GoogleI can't thank property world enough, particularly Leyla and Caroline for the way they helped me and my son find the right place to live, they went out of there way in helping us with paperwork and guidance through the process,
Wayne · 13 February 2026
★★★★★ 5/5
GoogleLeyla is my property manager. As a landlord have had a very nice and efficient experience with her.
Simon · 25 July 2026
★★★★★ 5/5
GoogleWe had a great experience renting a short term flat through Property World. Leyla and Caroline were both so friendly, helpful and communicative all the way through. We wouldn't hesitate to use them again. Thanks all!
Emily · 13 February 2026
★★★★★ 5/5
GoogleHuge thank you to Leyla,who went above and beyond. Negociating with a neighbour to enable access for a roof repair. She really made a very tricky situation work for all parties.
Liz · 13 February 2026
★★★★★ 5/5
GoogleLeyla was a great property manager during my time as a tenant in Sydenham. She was kind, attentive and communicative - anyone would be lucky to have her as their agent!
Edward · 13 January 2026
★★★★★ 5/5
GoogleLeyla has been managing my property for some time now-and her attention to detail and care of the tenant and my property are to be highly commended.
GRAINNE · 13 February 2026
★★★★★ 5/5
GoogleI've always had an excellent experience with Property World. I bought my flat through them and since then have rented it out several times and they've always been careful to find me excellent tenants. Most recently I had a lot of help from Leyla to arrange all of the admin and works needed to be done to turn the flat around quickly for the new set of tenants. It was all very efficient and seamless!
Jo · 13 February 2026
★★★★★ 5/5
GooglePropertyworld manage a rental for me and they are doing a great job! Special mention to Leyla who is very attentive and quickly on top any issues. Thank you
Reza · 13 January 2026
★★★★★ 5/5
GoogleWe had a brilliant experience buying and selling through Property World. Dan and Kevin made the whole process really easy and were very supportive throughout. They are honest and trustworthy, I can't recommend highly enough. If we ever move again I would always use PW!
Leila · 24 July 2025
★★★★★ 1/5
GoogleMyself and my husband recently viewed a property with Ben and we immediately loved it. After reading the reviews on the property world WEBSITE I was very excited to view the property and potentially rent with property world. I called and spoke to Ben, very helpful on the phone initially, booked us in and showed us around. After we were told all applicants would be passed over to the landlord on Monday as the viewing was on a Saturday, and he would contact us to let us know the outcome. Monday came and we hadn't heard anything so I gave him a call on his mobile..no answer. My husband tried later on, and got through (probably because he didn't have his name or number) and was told he'll update us later on as someone had put in an offer...I was confused as I was told that no offers would be taken until the landlord had a chance to look at all the applicants. Anyway, it got to 5pm, still hadn't heard a simple yes or no, so I tried the office and a lady answered and was passing me over to Ben, but the call disconnected so I called back and mid way through Ben telling me how stressful it had been for him and he hadn't managed to get hold of anyone the line disconnected again and I was not calling back. Looking at the reviews below it looks as though this is quite common behaviour for them, there was also a mention from a "lady of colour" and as we are both "people of colour" I hope this had nothing to do with it. Either way it looks as though we've had a lucky escape, just a shame the property at Hillmore Grove would have been perfect for us and our 9 month old baby. Property World, it costs nothing to act decent and be transparent, these are peoples lives and stringing them along for the sake of your commission is not fair. Just in cause the owner says this isn't genuine because he does not recognise my name, I contacted you using my maiden name ending in "LAYO".
Lamide · 15 March 2019
Agent replied
Dear Lamide,
It sounds as if the service and feedback you received as a prospective tenant wasn’t good enough and certainly not of the of the standard my brother and I insist upon. For that, we can only apologise and look into how the process broke down in this instant. My understanding is that we had several people who said they wanted to rent the house (the offers that Ben referred to), so in line with our procedures, we asked for guidance from the landlord as to his preference, which is usually though not always based upon factors such as the number of wages earners, move in date, number of people etc. On receiving our instruction, we aim to go back to everyone else as quickly as possible to update them and give them either the good or bad news. In this instance, we didn’t do this quickly enough and then you had the issue of reaching Ben. I’m sorry again that the experience wasn’t as good as it should be. I do want to make it clear that the suggestion that colour or race played any part in the above is completely wrong and unfair. We do not, and would not, work with any landlords who discriminate on any grounds. Decisions are based on who the landlord feels is the best candidate for the property and nothing else. For the record, we have tenants from all across the world, of all ethnicities, religions, races and genders. The issue in this instance is we didn’t not come back to you quickly enough and the process was poorly managed. I apologise again and wish you well in your search for a new home.
Kind regards
Richard Crowley
Director
★★★★★ 5/5
GoogleProperty World has been managing our 4-bedroom rental property for over 8 years now. We have been very lucky to have these guys, always quick, efficient and on the ball. Our Property Manager, Leyla M, is fantastic, always friendly & efficient. Whenever there has been an issue in the Property, she has been exceptional in sorting it out for us. Thanks, Property World and Leyla.
Adam · 13 February 2026
★★★★★ 4/5
GoogleOver 10 years of great management and professionalism from Property World, Sydenham. I certainly recommend them.
Repairs and safety obligations were taken seriously and efficiently handled.
I really felt taken care of as a long term private renter.
H · 25 July 2026
★★★★★ 5/5
GoogleI have found all of the staff at Property World, and especially Paul Brewster, to be extremely accommodating and responsive to any questions or concerns I have had. Mr. Brewster has consistently been supportive and helpful, making every issue appear effortless to resolve. I have nothing but positive things to say about my experience as a tenant with Property World, including their professionalism and personalized approach to customer service. (Source : allAgents)
Dilyana · 28 September 2023
★★★★★ 5/5
GoogleI had an excellent experience selling my flat with Propertyworld. Dan and Kevin demonstrated professionalism, expertise, and a genuine willingness to help throughout the process. Their valuation was spot-on, and they secured three offers above the asking price within just a week of listing the property. The sale process went smoothly, with Kevin diligently following up with buyers and solicitors to resolve any issues that arose. Thanks to the efficiency of the Propertyworld team, we successfully completed the sale within our desired timeline.
Ramona · 1 July 2025
★★★★★ 5/5
GoogleWe worked with Kevin and Dan to secure a first home! Fantastic throughout the process and would reccomend them to anyone! Great team and always friendly!
Robert · 2 September 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
