Trusted Agent profile · London
★★★★★
217 reviews across 2 platforms
Property Solvers, 10-12, Barnes High Street, London, SW13 9LW
Property Solvers's office in London, at Property Solvers, is rated 4.8 out of 5 across 217 reviews on two platforms, including 42 Google reviews rated 4.9.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotProperty solvers were a great company…
Property solvers were a great company to deal with. Always got back to me with answers when needed and were upfront with information. They kept their word which is especially important to me. I would recommend this company if you need a quick sale.
Thanks Dawn - appreciate your kind words 🙏
5/5
TrustpilotSmooth selling experience
Smooth selling experience. Well organised and quick at setting up marketing and viewing activity. Communication always good and very responsive. Found a suitable buyer above asking price within a very short time. Can certainly recommend
Many thanks Kevin, wishing you all the best. Ruban Selvanayagam (Co-Director) - Property Solvers
5/5
TrustpilotEthan was helpful and gave me options…
Ethan was helpful and gave me options to choose from. He was professional and polite at all times. He remained in good contact with me, but always gave me opportunities to think through mine choices. Thank you Ethan
Thanks Yani! I've passed this on to Ethan. We really appreciate your comments. All the best with your plans...Ruban Selvanayagam - Property Solvers
4/5
TrustpilotResponded well
Responded well , thanks to Nina who coordinated everything
5/5
TrustpilotVery good communication
I was kept well informed at all stages by Michael The process was made simple and very trouble free. I would highly recommend this company.
5/5
TrustpilotI have been searching for numerous buy…
I have been searching for numerous buy to let properties. Reuben has been able to provide expert advice and support in my search, covering different areas of the country. I would highly recommend using this estate agent - the expertise was second to none.
Thanks Lucy - feel free to get in touch anytime and all the best with your plans...
1/5
TrustpilotI has several calls from this company…
I have had several missed calls from this company within a short space of time as in 10 within a couple of hours proof available, yet beforehand It took 2 days to respond to my online request and i wish they hadn’t bothered. I had the mispleasure of speaking eventually to an Ethan Thomas who quickly offered me 75% of my house’s marketing value. No thankyou i said im not interested and ended the call. Im not desperate and wouldn't ever accept over £73,000 less than the market value. This lead to him having a major tantrum emailing me in a very aggressive manner telling me i had no right to end the call before he had finished with me and so on, again proof available, him insulting myself personally but addressing it towards my husband. His Next email was him still have a baby tantrum removing me from all records and so on LOL please do!How immature and unprofessional we thought becoming aggressive with someone just because they wouldn’t give their house away for £73,000 less than its value. I had lost interest immediately after the 75% was offered so was not remotely interested in any other scheme he had in mind all i thought was minus £73k you gotta be kidding. I will stick with my Estate Agents at least they don’t have a hissy fit if i have to talk with them if i don’t agree with something. Are these companies even regulated I thought. I will be sure to find out due to the childish immature manner in which we have been treated just because we wouldn’t give OUR house away. After reading the vial responses this company has given to others who have questioned them i look forward to seeing what an abusive response I will receive
Hello Susan,[Edited reply on 14th February] - we are very sorry about what has happened here. It's completely unacceptable and will not be tolerated from any member of staff, under any circumstances.Further to our email and Facebook messages, I will continue to communicate with you and deal with the matter in the most appropriate way.Best regards,Ruban Selvanayagam - Property Solvers
1/5
TrustpilotThe advert description for their…
The advert description for their auction was missing vital parts, photographs were missing.A part of the house that is not an annexe was described as such.I had to correct their descriptions several times, only to be told that their photographer hadn't taken photos of certain areas, even though I had drawn them to their attention. This was before the auction even commenced.When I said that their service was unsatisfactory, and that I would contact the Ombudsman they simply delisted my property and THEN contacted me to say that they would delist it.Waiting to see if I'm refunded today.All in all, a very shoddy, non- transparent company, with an attitude of 'take it or leave it'.I made clear exactly what I required, after my house was incorrectly described as an end terrace when it is a detached.When I commented about missing photos, I was asked to take my own and submit them.As far as courtesy goes, your staff are blatantly ignorant, by doing what they want with people's property adverts and ignoring their requestsSo don't start playing the victim here, because in my personal opinion, you are manipulative and controlling and don't like it when someone stands by their request.Also, is it not extremely rude to delist a property BEFORE you inform the customer that you intend to do so?
Dear Elaine,We immediately refunded your fees as you have been extremely rude to my colleague and left her upset. We are always more than willing to send out photographers again (and have done it many times before for other clients) and amend descriptions, floorplans etc. but your language use and attitude is completely unacceptable.Property Solvers refuse to work with clients who are abusive and very much welcome any investigation you wish to raise with the Property Ombudsman. We have full evidence of the communication to provide them.I'm happy to discuss things with you directly (my mobile is 07956811655) should you wish.Best regards,Ruban Selvanayagam - Property Solvers
5/5
TrustpilotIt was a pleasure to meet and talk with…
It was a pleasure to meet and talk with Mr. Ruban. He gave us good advice and offered to help us through our selling process.
4/5
TrustpilotCompletely undervalued my Property
Fast response and friendly. I did have an initial issue where my property was undervalued. However, this was outside their normal procedures. They were very responsive and resolved my issues.
Thanks for taking my call and I sincerely apologise for the misunderstanding. It's a great looking property and I feel confident that you'll get a decent offer soon. You have my direct line now - please don't hesitate to contact me anytime. All the best with the sale. Ruban Selvanayagam - Co-Director, Property Solvers
5/5
TrustpilotClaire went out of her way to…
Claire went out of her way to communicate quickly and clearly about my options for selling my studio flat. Whilst the company couldn’t quite offer the price I needed, I could not have asked for a more friendly and helpful service from Claire. She talked through how auction would work and made that more possible in my mind. Her info helped me make the best decision I could, and gave me confidence in what I was doing, I wouldn’t hesitate to recommend property solvers if you are starting in the journey for selling and not sure what information you need. Thank you Claire,
5/5
TrustpilotProperty solvers are a very good…
Property solvers are a very good company. My leasehold property was sold in 7 weeks thanks to them. Jake has been amazing. He kept me updated twice a week and was always there to answer any worries i had. Jake is very professional,polite,helpful and friendly and made the whole process so much easier. I would highly recommend Property Solvers.
5/5
TrustpilotPolite and professional staff
The offer was a bit low for me but I think the company are efficient and polite and I was impressed with Safiso's customer service.
5/5
GoogleJacob was very helpful and explained the whole process. Although we went another route, this company was very professional and efficient.
5/5
TrustpilotProfessional
Professional, knowledgeable and polite staff.
Thank you Paul! Much appreciated...
5/5
TrustpilotVery helpful
I decided not to use the services of Property Solvers, but only because they gave me really helpful and honest advice! Definitely worth a call if only to get an honest opinion!
Thanks Teresa - please do feel free if you need any further advice or would like one of free House Valuation Reports. Best wishes, Ruban Selvanayagam
5/5
TrustpilotVery helpful
They rang me back promptly, were very helpful and followed up just once. I didn't end up using them but I would if needed.
5/5
TrustpilotConsultation and valuation
I have not yet advertised or sold with property solvers but for the rating during a valuation and discussion on the services including the staffs knowledge and politeness I had no issues at all.
5/5
TrustpilotA Fast, Fair and Honest Service
I have worked with Property Solvers for many years and they are always straight-talking, trustworthy, and reliable. Ruban and James know the property market inside out and always explain the options clearly.
Thanks a lot Ed, much appreciated 🙏
5/5
TrustpilotExpert advice
Ruban provided fantastic advice regarding our options in a time-pressured and potentially complex situation. Thank you!
Thanks so much Caroline 🙏
5/5
TrustpilotFantastic Company
Needed to sell fast in order to avoid missing a property I lost out on a few years ago.
Thanks so much Maria - your feedback really is appreciated. Best regards, Ruban Selvanayagam (Co-Director) - Property Solvers
5/5
TrustpilotThey were professional
They were professional, helpful and very informative. They took the rime to listen and they understand your property. Gabe a fair offer on a cash purchase or going to auction
Thanks a lot Jason - we very much appreciate your comments...
5/5
TrustpilotCannot recommend Property Solvers more highly
I cannot express my satisfaction with the team higher. We had a relatively tricky sale due to various circumstances, but the team did everything they could to expedite and get over the line.
4/5
TrustpilotGreat guy unfortunately price low at…
Great guy unfortunately price low at this stage, maybe at some point I will do a deal.
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