5/5
TrustpilotPrime London Review
Prime London has worked tirelessly for months to successfully complete the sale of our late father’s estate, in an exemplary professional fashion.
Trusted Agent profile · London
Prime London reviews
★★★★★
371 reviews across 2 platforms
Palace View, 131 Lambeth Road, London, SE1 7BT
Prime's office in London, at Palace View, is rated 4.7 out of 5 across 371 reviews on two platforms, including 334 Google reviews rated 4.8.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleI highly recommend Prime London for anyone looking for a reliable and professional estate agency in London. They exceeded my expectations, a special thanks to Aria for her help throughout.
5/5
GoogleDevon has been an absolute pleasure to deal with. He came accros as knowledgeable and really professional. Thank you for your help Devon!
5/5
GoogleGreat job, amazing apartment, they have found for me. Thank you Aline for your precious help! I highly recommend Prime London Residential agency if you are looking for a trustworthy company.
5/5
GoogleTom and Aria did a terrific job selling our apartment. We saw four agents and decided to go with Prime as sole agent. They had the track record and were honest on price, and they delivered!
5/5
GoogleTheo is one of the best, such a decent guy and made the whole process of moving in so effortless which is so rare when moving. He was always there to help with any little thing, couldn’t recommend him and his team enough!PositiveProfessionalism
5/5
GoogleI had a fantastic experience with Ellie at Prime London. We had an issues with our washing machine and it was fixed within a day. I would highly recommend Ellie.
5/5
GoogleFrom our experience, Prime London have been great estate agents. Our direct contact, Olivia is professional, eager to help and is quick to respond to our queries. Would definitely recommend.
5/5
GoogleSimran was always very kind and supportive even during the most challenging times of the COVID pandemic. When relocated in a city like London from abroad, having a reliable interface is really important!
5/5
GoogleByron is a top agent for property sales. Byron secured an excellent deal for my property and supported me through the process. I'm extremely satisfied with his service.
5/5
GoogleAline from Prime London Lettings was really helpful and professional person. She help us to add the property to the market and answered all questions patiently. Highly recommend her!
5/5
TrustpilotAline was a great help in the process…
Aline was a great help in the process of selling my flat, great communication and always available for any question or needs I had along the way. Highly recommend.
5/5
GoogleI have been working with Prime London for years! They are all very prompt in responding and always tried their best to find a middle ground between me and the other party. Elinor and Ellie are very experienced and professional in managing properties and my experience with Matthew as an agent has been fabulous, too!
5/5
GoogleAria was extremely helpful and had great communication throughout the process, from the valuation right through to the sale, the team ensured this went as smoothly as possible.
5/5
GoogleHad an amazing experience using Prime London Residential. Kate was amazing throughout the whole process and was always on hand to help no matter what! Would highly recommend
5/5
GoogleI had great experience working with Prime London residential. Very knowledgeable team, with positive attitude towards any situation. Ellie was a great help resolving our situation. Highly recommended
1/5
TrustpilotDreadful service as soon as lease signed
HERE IS MY RE-WRITTEN AND MORE DETAILED REVIEW FOLLOWING PRIME LONDON RESIDENTIAL’S NOT UNUSUAL REPLY TO MY INITIAL ONE, IN WHICH THE LANDLORD BASICALLY GETS THE BLAME FOR EVERYTHING:
Agent replied · 31 May 2026
Hi Dennis, Thanks for your review, and update. Whilst I understand that you wish to reiterate your frustration with the deposit return process with the Landlord, and some maintenance issues at the property that you wished for your Landlord to repair faster, again this seems to be a case of shooting the messenger. With regards to a shelter on the same street, we would never undertake a letting where we knew there would be an issue - this would be non-sensical of course, as we do not need to do this. Having not dealt with the Landlord or property previously we were not aware of any safety concerns, and have had no reports of issues when viewing, otherwise this would have been raised as a staff safety point. As a final note on this point, we always strive to do our best, but we cannot control the behaviour of people in adjacent apartments or buildings of course, and ask for understanding of that reality. With regards to maintenance, an individual always comes (quickly) to assess any issue, as is best practice. This ensures the right contractor is sent, and avoids any unnecesaary works/delay, or charges to the Landlord or a Tenant (if called out incorrectly). I am pleased that this best practice has been noted. With all maintenance issues, we cannot act unilaterally and as we wish, as the property is not owned by us. If items have to be ordered for delivery (such as oven glass), then these cannot be repaired instantly. Much as I appreciate this can be frustrating, we also ask for understanding of this. There is no benefit to us at all - indeed quite the oppsoite - of repairs taking longer. As stated below, we have chosen not to deal with this Landlord again, which you can read into I am sure. Deposit: I completely understand the frustration in this matter in regard to the deposit. This is shared by us too. Rest assured we wish that we were able to send back the deposit without issue. Sadly however, if there are deductions, we cannot unilaterally do so, and unless a dispute is raised by you as a Tenant with the scheme provider, can only send funds when you as the Tenant, and the Landlord, reach agreement. So you are aware, we no longer deal with this property, due to the Landlord's response times, and the immense cost to us in chasing. There is no benefit to us in this process of course. For balance however, having looked through, I can also see that there was a three month gap where Simran did not hear from you, and when the funds were ready to be returned, no bank account details were provided in order for us to do so. When these were provided, the funds were returned within two working days, in the next payment run for that protected account. Much as the length of time taken was ridiculous, targeting Simran and us seems therefore to be shooting the messenger somewhat, given it was not our decision, and delays were with both the decision makers, albeit to differing degrees. I trust that this provides some clarity, and balance.
5/5
GoogleHighly recommend prime London, right from the valuation through to the sale they have been nothing short of excellent. Aria and the team were extremely helpful.
5/5
GoogleWe had an excellent experience with Prime London. Especially want to give a huge thank you to Kate for always being so helpful throughout our tenancy
5/5
GoogleByron of Prime London is the top choice of property purchases. He located an outstanding home for me in London, and I’m content with his service.
5/5
GooglePrime London Residential Lettings have handled my rental for 4 years now, fully managed they initially put a good tenant in with no issues and they always react quickly to anything that needs repairing or such. Shannon and all the team members are pleasant to deal with and know their business! Highly recommend themPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 20 June 2024
Thanks for your review Richard, this is a great testament to Shannon and her team
5/5
GoogleAline at Prime London was excepcional to me. Incredibly responsive at all Times, helpful and eager to get me the best deal. Highly recommend working with her!
5/5
GoogleI would like to thank Prime London and specifically Joseph and Devon for quick and easy sale of my property. Everything went even easier and faster the I had expected.
5/5
TrustpilotPositive experience
Positive experience, and I appreciate that the Prime London team has been responsive and a good intermediary between us and the landlord. They worked to help us vacate our flat early and I want to give a shout-out to Ellie for all the support she's delivered during our tenancy.
Agent replied · 31 May 2026
Hi Melissa, Thanks for your review. There are always tricky points during a bespoke tenancy move out/move in due to relocation, and I am glad that this is appreciated. I will pass your thanks onto Ellie
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
