5/5
TrustpilotBryce and his team were exceptional…
Bryce and his team were exceptional from start to finish. Couldn’t recommend Prime more highly!
Agent replied · 31 May 2026
Thank you for your review Oliver
Trusted Agent profile · London
Prime London reviews
★★★★★
371 reviews across 2 platforms
Palace View, 131 Lambeth Road, London, SE1 7BT
Prime's office in London, at Palace View, is rated 4.7 out of 5 across 371 reviews on two platforms, including 334 Google reviews rated 4.8.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleFriendly, helpful and knowledgeable agent, Aline Bonfim is extremely professional, efficient and easy to deal with. answers emails within minutes, always available on the phone and helped me to find a property in few days. Would recommend.
5/5
GoogleByron has been instrumental in ensuring my rental properties are consistently occupied by quality tenants. His in-depth knowledge of the rental market and his meticulous screening process have made him an invaluable asset to my estate investments.
5/5
GoogleI could not recommend Aline at Prime London Residential more to sell our house. She is a very professional, knowledgeable, and straightforward trusted and advising you honestly and effectively with your real estate needs. True gem! Islaine
5/5
GooglePrime London is without question the best agency I have worked with. Throughout the whole process Olivia was always so responsive, professional and incredibly helpful. The team have gone above and beyond the expectation of an agency.
5/5
GoogleI would just like to share that I have recently completed on the sale of my property in Battersea Powerstation. Matthew @ Prime London has been absolutely fantastic supporting me through this often rocky process!
5/5
GoogleDuring my search for properties I met many agents from many companies. Opposite to everyone else Devon from Prime London Resindential was always available, supportive, nice and ready to help. All agents should learn from him!
5/5
GooglePrime London were excellent in helping us rent our property, and particularly Aline Bonfim who helped us through the process and supported throughout. I’d highly recommend her and the rest of the team Prime London!
5/5
GoogleI have rented through Prime London for 2 years - Olivia and her team were always so professional and helped us through the move in process so efficiently. Highly recommend, a league above the average
5/5
GoogleThroughout the sales process, Prime London exhibited excellent communication and transparency. Aria kept me informed about market developments, potential buyers, and provided regular updates on property viewings and offers, always keeping me in the loop.
5/5
GoogleI had the pleasure of working with Tom and Ellie from and I couldn't be more pleased with the exceptional service they provided. From the initial consultation to the final paperwork, they demonstrated an unmatched level of professionalism and dedication. Their attention to detail, prompt communication, and genuine care for my needs as a client were truly commendable. They made the entire letting process seamless and stress-free, ensuring that every aspect was taken care of efficiently. Tom and Ellie's expertise and friendly approach truly set them apart, making them an invaluable asset to Prime London. I would highly recommend them to anyone in need of reliable and trustworthy letting agents. Thank you, Tom and Ellie, for your outstanding support and commitment to excellence!
5/5
GoogleI highly recommend, and a special thanks to Taline for her outstanding service!
5/5
GoogleI would like to thank Aline, who has helped us to understand the real value of our property. She was exceptional, the team at Prime London was very responsive and professional. Highly recommend them.
5/5
GoogleTheo was a fantastic help to me. We initially went to view some apartments that weren't really to our liking and so he delayed some meetings with his bosses to show us some alternatives he thought we would like. We made the offer and it was accepted the same day - THANK YOU THEO!
5/5
GooglePrime London is efficient and very helpful. Devon, Theo, and Elinor turned around the entire renting process in just 1 week, which was a huge relief for me as I needed a new flat urgently. High recommend Prime London for their professionalism, insightful advice, and timely communications.
5/5
GoogleI've been working with the team for many years now. Nothing but good things to say. Helpful, friendly and a pleasure to deal with. Thanks to Aline and the whole Prime London team.
5/5
GoogleI have been renting through Prime London for a few years now. The team have been nothing but helpful, supportive and professional throughout. Thanks to Olivia and the property management team.
5/5
GoogleChoosing Prime London for my property purchase was the best decision I've made in a long time. From day one, their unparalleled service, dedication, and keen eye for detail stood out. They not only assisted in expediting the process but did so with a meticulousness that left no stone unturned. Their daily efforts to move the transaction forward were evident and genuinely touching. It felt like having a personal advocate in the often complex world of property buying. The commitment and warmth they showed went beyond any standard expectation. A big shout-out to the Prime London team for redefining excellence in realty service. If you're looking for an agency that truly cares, look no further. Highly recommended!
5/5
GoogleWorking with this company has been made smooth and so much easier process. Aline is very professional, responsive and helpful! Very reliable when I’m in need. Thanks Aline & Prime London team.
5/5
GoogleThank you to Prime London Residential for my great experience recently. Big thanks to Ellie especially, she is very knowledgable and extremely helpful! I would 100% recommend Prime London for their services.
5/5
GoogleMatthew Norris has been excellent during the process so far. Listening and understanding my criteria. Showing me properties that are suitable. Would definitely recommend Prime to a friend and in particular Matthew.
5/5
GoogleAline was our estate agent. She is very professional, careful and is able to deliver quickly. She always did the extra mile to achieve the best price for us. I recommend 100%.
5/5
GoogleI had a fabulous experience with Prime London Residential, this experience specifically came from Shannon. I want to thank you for the time, care and professionalism you brought, as well as the patience with all the questions I had and efficient and specific information you gave. 10/10 service provided and I will be highly recommending Prime London Residential (Shannon specifically) to friends and family etc. Thank you again Shannon and a prime London Residential for taking great care of me.
5/5
GoogleChoosing Prime London for my property purchase was the best decision I've made in a long time. From day one, their unparalleled service, dedication, and keen eye for detail stood out. They not only assisted in expediting the process but did so with a meticulousness that left no stone unturned. Their daily efforts to move the transaction forward were evident and genuinely touching. It felt like having a personal advocate in the often complex world of property buying. The commitment and warmth they showed went beyond any standard expectation. A big shout-out to the Prime London team for redefining excellence in realty service. If you're looking for an agency that truly cares, look no further. Highly recommended!
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