Portico London reviews

★★★★★ 1/5

Trustpilot

Disrespectful and Unprofessional

Portico - StratfordLast year I decided to put my property on the market to sell and the sales manager at Portico Stratford Office was engaging and worked hard to promote viewings. Soon after I received an offer, and I was advised by the sales manager that the buyer also had a property to sell. At the time I did question whether there would be a conflict of interest but was assured the sales manager was competent and able to act in the best interest of all parties e.g. myself, my buyer, and my buyer’s buyer. I also questioned what this would mean in terms of time to completion, and I was assured it would probably add a month to 6 weeks maximum to completion.A few months in, I began to question whether the sales manager represented me at all, and things got progressively worse after I sought clarification as to the reason for the delay of my buyer’s property. For my sanity, I paid little attention to the annoying sounds the sale manager produced as it was abundantly clear I was not being represented and instead I was being served up a spoon full of sugar-coated excrement without the accompanying soundtrack from the Sound of Music. In reality, the sounds produced were irrelevant and intended to distract from what was really going on.8 months in, I was close to exchange, and I reminded the sales manager the property was vacant, and that it was costing me money and therefore I needed the sale to be completed swiftly. The sales manager’s response was that I would have to take it on the chin, in other words I should accept that I must pay more. This was the final straw for me and then I received an email passing judgment about the use of my colourful language and my tone. This was ironic but not surprising as the sales manager's sense of self was completely detached from reality, and he probably believed he was justified to pass judgement instead of apologising and taking responsibility for his attitude that contributed to unnecessary delays. At this point I decided to stay away from the sales agent as I felt I had to protect him from the wrath of my tongue as my tolerance for sugar coated excrement had been breached.Instead, I proceeded with the transaction via my Solicitor who kept me sane, but then it transpired the out of touch sales manager had now taken it upon himself to grant buyers access to my property without my authorisation. This action alone meant that Portico was in breach of their contract with me, as there was nothing in the contract to assume the agent could act on my behalf. Also, it implicates Portico with breaking the Law, more specifically trespassing.Disrespectful and unprofessional.

M · 6 September 2023

★★★★★ 1/5

Trustpilot

By far the most unprofessional letting…

By far the most unprofessional letting agency I have ever dealt with. Would like to start off by thanking Flora and if I could write a 5 star review for her I would, far too qualified to be working amongst such incompetent individuals. However the reason behind my review is to warn people who are currently working with Fahad, this boy is by far the most unprofessional estate agent I have ever dealt with, bad attitude and we are now having to take legal action as we found out he had entered our property after us providing 4 emails and 8 phone calls advising he is not to carry out viewings on that day however, he could the following day. Despite us declining access and asking for confirmation he will not be attending the property multiple times he still went ahead to show our home to complete strangers (may I add we are 2 young girls and we had left personal belongings we would not want being seen on that day). In addition to his breach of the tenancy rights act, trespassing and foul attitude he also lied on multiple occasions advising us only 2 viewing were carried out, we later spoke to his employee to find out 13 viewing went ahead! (please note when he notified us of the viewing he only advised of 1 viewing). We are currently seeking legal advise as one of us is in treatment and on medication for severe anxiety through the NHS and his actions has caused distress and paranoia about being in our own home which we are paying a large amount of money for. If I could give him 0 stars I would. I’m a previous sales negotiator and letting manager so I know one of the first things you learn when you get into the game is always comply with the tenancy act as there can be serious legal consequences, this boy should not have a job which holds such responsibility as he is clearly incapable of the standard the job holds you to.

Nia · 2 August 2024

★★★★★ 1/5

Trustpilot

AWFUL SERVICE EVEN AFTER PAYING FOR PREMIER LANDORD SERVICE

I met with Billy Crickmar from the Leyton branch initially and he said all the right things to get the property under portico however since then i've had a god-awful service. Portico found a tenant who is now subletting my property! and after weeks of asking Portico to inspect the property where they dismissed my concerns, they finally went and my fears were confirmed. It is impossible to get hold of anyone at any of the branches- via email or phone. I have been left for weeks with no response which i think is unacceptable considering i am paying for the Premium Landlord service. After multiple calls i finally got Billy to give me call back and he finally admitted there was a poor level of customer service and he promised to get back to me regarding dropping my management fees- this was in May and I'm still yet to hear back from him regarding this and its now August. I complained and my case was passed to Omar Ally who is based in the Stratford branch. He again has dodged inspections at the property and communication has been extremely poor.Get your act together Portico!My advice to anyone who is looking for an estate agent- go anywhere else but to Portico! Save your money and time. I've never liaised with such incompetent and careless individuals before, who have such disregard for you as a person and your investment! They are happy to ignore you as soon as you sign on the dotted line. Shame on you Billy and Omar- i don't know how you sleep at night.

Halima · 1 August 2024

★★★★★ 5/5

Trustpilot

Property sale

Caroline was the selling agent when we bought our property is Chiswick and when it was time to sell we didn’t go anywhere else as we knew Caroline would do the best job and get us the best price. Caroline is an expert in the Shepherd’s Bush / chiswick area and uses her knowledge of the neighbourhood / commuting tricks / childcare provision / yoga classes to really engage prospective buyers. It’s clearly a tricky time at the moment but our place was sold quickly at a good price, and Caroline navigated several bumps in the road to resolve things quickly and always to the best outcome. Caroline was always on the end of the phone which reassured me greatly and she and her team made the moving process as stress free as possible, also advising us on how to manage our purchase when the selling agent we bought from was less than helpful. She knows how the market works and her advice always proved true. Thanks so much Caroline!

Deanna · 31 August 2023

★★★★★ 5/5

Trustpilot

Portico Walthamstow

Was looking to rent a place through Portico and Lady was very helpful throughout, from organising the viewing, to helping us put in an offer, and also to make sure we checked-in okay. She answered any queries we had quickly and professionally and even followed up to check if our problem had been resolved even when the issue was with a third party.

M · 3 February 2022

★★★★★ 5/5

Trustpilot

Tauqeer Altaf is very helpful and professional

He was very helpful and professional. He showed me the property clearly and answered all my questions. Great service. Highly recommended.

Mustafijur · 28 April 2026

★★★★★ 1/5

Trustpilot

AVOID

AVOID. Coerced into taking a no deposit option by making seem like there's no other option, and offers will be rejected if it is not taken.Did not disclose to us that both windows of the flat are completely broken; do not close properly, do not open properly - hidden behind blinds on viewing days. Very remiss of an agency not to disclose this to tenants. Extremely slow to respond to requests. Did not even perform my right to rent timeously- made me go into their office the DAY BEFORE MOVING, after I already did this, to scan a passport. Useless. Inefficient. AVOID. Unfortunately I'm trapped now after signing the contract before noticing the windows in the empty flat on moving day.

Graham · 1 July 2024

★★★★★ 1/5

Trustpilot

Liars and frauds

In the 2 months that Portico had my house on the market they have:1. Falsely marketed the property by putting negative and erroneous information on to the promotional advertisement.2. Failed to amend advertising information on the property after numerous requests 3. Demonstrated a distinct lack of expertise in respect of non-standard buildings4. Claimed they had a prospective buyer despite failing to perform the most basic qualification of ability to buyThe biggest issue which illustrates how untrustworthy this organisation is:5. Changed a signed contract after signature to reflect more favourable terms for them after failing to generate any serious interest in the property within the agreed period of sole agency.Avoid like the plague!

Rupert · 28 June 2024

★★★★★ 5/5

Trustpilot

We just bought our dream home with the…

We just bought our dream home with the help of Adam Caunhye and he was extremely attentive to our needs and proactive in helping us get to completion. With the help of the incredibly reliable Hannah Russel these guys are the dream team of portico! As first time buyers we were given constant reassurance and no question was left unanswered from Hannah and Adam. From viewing to completion they were informative and responsive. Couldn’t recommend Hannah and Adam enough!

Ruby · 5 August 2023

★★★★★ 1/5

Trustpilot

Disappointed seller

Really poor quality service, the whole way through the process.At the start, I was promised my property would be advertised on social media outlets, and in the estate agent windows. None of these things happened - in the end we only had 1 viewing (which is no surprise, given there was no marketing whatsoever).During the sale process, I was not warned at all that the process was moving over to a Move Manager, and therefore was concerned of a security breach when a woman from another company had all of my private and personal details as well as commercial details relating to the sale. Then for some reason it moved back from the Move Manager to the agent, who repeatedly ignored my emails - and ignored my questions. The agent gave access to my property to a surveyor without my permission and without notifying me that someone was coming to the property which from a security point of view is completely unacceptable and from a safety point of view, terrifying that someone had my keys and walked into my property.There were 5 missed completion dates, and zero communication about the delays or the problems from the agent to me - even when I emailed and asked, my emails were only answered after my nudges (which were normally a few days later).I picked Portico because I was impressed with the agent on the first meeting and thought we had built rapport but it seemed that once the sale was going through, the agent clearly couldn't care less about the relationship, about keeping me (the client) in the loop with issues around completion, with the delays that the buyers kept incurring, or about giving proper notice when giving a third party the keys and access to my property. Really shocked that Portico took so much money from this transaction when the quality of the service was abysmal as soon as there was a buyer.

Normal · 4 July 2023

★★★★★ 1/5

Trustpilot

Absolutely glacial responses as a…

Absolutely glacial responses as a property manager to issues. There have been moments of responsiveness in the last 6 years and they are pleseant when they do respond, but most of the time its very slow, lackadaisical and requires chase after chase after chase. They have now also implemented a cumbersome online reporting process for issues which is not great, and always forgets the details previously entered. They send workmen who do shoddy work also. And even our landlord, who we have gotten to know as a result, is fed up with them.Recently sustained damage due to the flat and the flat below due to a slow response.

Guy · 21 June 2024

★★★★★ 5/5

Trustpilot

Happy landlord

Sean and his team at Walthamstow have just rented my flat, excellent service, secured a professional tenant quickly and got over the asking price as well 5 star service

Kim · 9 August 2024

★★★★★ 1/5

Trustpilot

Appalling

Appalling. Landlords BewareI have never encountered such a lack of care and responsibility in any dealings with real estate agents as I have wth the renewal department with Portico. This review is purely on the renewal department.The main issue we have had is with the renewal department which is appalling. No response to emails or phone calls.Failure to manage rental increases.Failure to manage termination notice process.These guys are incompetent and unprofessional. There is no oversight at a management level and continued lack of response to emails and phone calls.They are a liability.

Maxine · 23 June 2023

★★★★★ 5/5

Trustpilot

Portico Leyton

Spencer, Tommy and Daniel in the Leyton did a wonderful job, always happy to help and very knowledgeable and able to give their wisdom. The Portico brand is clean, simple and stylish, so the for sale sign actually looks good when it's up outside your property. The website has a great user interface that's easy to use. But one of the stand out features is how well shot the photography was. John the photographer was a professional who really knows how to shoot to bring the best out of your home.

Michael · 10 June 2024

★★★★★ 5/5

Trustpilot

The company is amazing and great

The company is amazing and great. They helped me in getting my property. I would like to thank James and Tauqeer.

Moussa · 27 November 2024

★★★★★ 1/5

Trustpilot

Would never use Portico again

I dealt with Portico last year and have been meaning to write a review for ages. Our landlord dropped Portico so in some ways we got off lightly - but would not go near them now I’m flat-hunting again.

LR · 10 November 2025

★★★★★ 1/5

Trustpilot

Very unprofessional experience with Portico

I never write reviews but just had the absolute worst experience I've ever had with an agency. I was approved to move into a flat but after a back and forth, I was forced into the Residency 'zero deposit' scheme that was not mentioned at all on the property page. As this was stated by the agent to me on the phone, when I pushed back on it after thinking it over, the agent denied it and said that they never said it was a dealbreaker to move into the property. This was a total lie as she stated this clearly on the phone when we spoke and outlined the many 'benefits' which basically involves spending money that is never returned to you at the end of the tenancy. I also asked to know more about the property and the terms of living there before sending a holding deposit which they also were incredibly difficult and unclear about. They never sent me anything and then sent me a message saying they are going to have other viewings in the property. They tried to blame it on me asking too many questions and wanting to know about the property before moving in. What a terrible experience and waste of time. Please think twice before signing on with these people.

Maggie · 28 May 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs - getting your deposit back is a nightmare. Moved out more than two months ago (contract ended on 29th March) having been refused contract renewal without any explanation as to why - despite redecorating and keeping property in excellent condition. Checkout report was finalised and agreed that whole deposit should be returned, but Portico then went radio silent. Not been able to get through on the phone once since we moved out, nobody responds to emails and we've had to get the TDS involved in an attempt to resolve it. Seems Portico are more than happy to take your money, and had someone moved in within 3 days of our tenancy ending, but if it involves them parting with money then it's a different story. Extremely disappointed with the way we've been treated having been excellent tenants, feels like we've been used an an opportunity to make a quick buck.

Charlie · 28 May 2024

★★★★★ 1/5

Trustpilot

Do not rent with Portico

Whatever you do, do not rent through Portico. We moved out on 23rd March and are still yet to receive our deposit back (28th May) despite chasing Joshua and Natalie repeatedly. We were finally told it would be coming back to us within 5-7 days, but - surprise surprise - it never came. And yet they managed to have new tenants in the property within a week. Our only hope has been to raise a dispute with the TDS to get our money back. An awful company who will try to hold on to your money.

Alice · 28 May 2024

★★★★★ 1/5

Trustpilot

Avoid avoid avoid

My partner and I recently made what we believed to be a fair offer on a rental property. However, we were told that the 2 offers put forward to the landlord had been declined because both had opted for a standard deposit. Instead, we were told that the landlord would only be considering offers from those willing to join the zero deposit scheme as it would enable them to claim a cash incentive from the scheme (equivalent to 7 weeks rent) which they felt necessary to cover expenses incurred as a result of a previous bad tenant. This may seem like our gripe is with the landlord not Portico but the agent we dealt with took no time to properly outline the benefits of the scheme, let alone provide a link where we could read further, beyond claiming that we could get "loads of discounts". Upon inspection of the Portico website, the only info available on the zero deposit scheme is in an old news item, while their Tenants Advice section actually emphasises the importance of deposit protection schemes. This felt exploitative, especially as zero deposit schemes are often designed to assist struggling renters, not benefit landlords or agents.I caution others when dealing with Portico, especially regarding their stance on deposit schemes. Such practices undermine the fairness of the rental market and must be addressed to protect tenants' rights. Making this scheme mandatory for our offer to be considered raises legal concerns, as it may violate fair rental practices. Given the financial pressures and competitive nature of the current rental market it should be crucial to ensure fairness for all involved in the rental process.

Sarah · 15 May 2024

★★★★★ 5/5

Google

Annie was incredibly helpful and knowledgeable. She was able to help me narrow down properties to the one that best suited me.

Ty · 26 October 2024

★★★★★ 1/5

Trustpilot

DO NOT RENT! DEPOSIT WON'T BE RETURNED

Please whatever you do - do NOT let from, or interact with Portico! I moved out of my property on the 31st January 2024, and I have still yet to receive my tenancy deposit back (9th May 2024). After countless emails to Andrew, Alice and Jesus, nobody has responded to me for over three months. Whenever trying to call the number listed on the website, they are never available and goes straight to leaving a voicemail. I have had to raise a formal complaint to the TDS in the hope of getting my deposit back (to the tune of thousands of pounds). That said, they found ample time to market and sell the property I was renting, so clearly there to make a quick buck out of tenants! Absolutely shambolic and a clear disregard for any contractual agreements or professional conduct. Do not be scammed by these people and avoid at all costs!

Tyler · 9 May 2024

★★★★★ 5/5

Trustpilot

I’m very grateful to Elianna Blankson…

I’m very grateful to Elianna Blankson for helping me find the ideal rental property. She is professional and friendly, consistently providing excellent rental services. She patiently answered all my questions and was very supportive throughout the entire rental process. I highly recommend Elianna as a rental agent; if you’re looking for a trustworthy professional to assist you, she is definitely the best choice. Thanks again to Elianna; I’m truly satisfied with my rental experience!

止 · 21 September 2023

★★★★★ 5/5

Trustpilot

Thank you all team portico Hammersmith

Even though me and my husband couldn’t speak zero English Erick was always happy and very patient explaining the whole process very slow and clear so that we could understand. We both would like to thank portico Hammersmith for giving such a great and clean studio for us we are very happy . Thank you

Isabel · 29 June 2022