Trusted Agent profile · London
★★★★★
1,316 reviews across 2 platforms
178 King Street, London, W6 0RA
Portico's office in London, at 178 King Street, is rated 4.2 out of 5 across 1,316 reviews on two platforms, including 199 Google reviews rated 4.4.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleMohammed was very helpful from the first point of contact. He offered us a lot of help with tryting to find the best flat for us. He was kind, honest and it was great working with him to secure our flat. I would definitley recommend contacting Mohammed for any help you need finding your own place.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotBest Viewing
Even though I did not take the property Erick has been the best agent I have experienced doing a viewing.
Dear Dino,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSamuel from Portico has been absolutely…
Samuel from Portico has been absolutely incredible. He has gone above and beyond to help us and we have never had to chase him for anything. Samuel has answered every query and where he hasn’t known the answer has determinedly gone about getting the answers for us!! He is super honest and helpful. Thank you so much Samuel couldn’t recommend you enough!
5/5
GoogleAnthony Adomako is the property manager for my flat. He is quick to respond to any issues that occur, is easy to contact , gives advice when needed , professional in his approach so I feel confident that my flat and it’s tenants are in safe hand- thank you!PositiveResponsiveness, Professionalism
5/5
TrustpilotPortico Battersea Branch:
Portico Battersea Branch:Excellent service by Professional team with personal touch under the leadership of Medleen Brereton.Tenants were found for my flat after a week. All angles of property rental were dealt promptly with high standard & care. I noticed that all the staff work as a team, listened & addressed all my concerns promptly. Well done !!!
4/5
GoogleVery efficient and effective negotiation and for the result I like this kind of transparency
1/5
TrustpilotMay have gone under!
Not sure Portico are actually still trading, my son is a tenant and we have emailed several times left several voice messages and after two weeks no one has responded. I’d be very cautious using them.
Dear LisaWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
5/5
TrustpilotAdam was a star from start to finish
Adam was a star from start to finish! He worked so hard to help me sell my house and even when it sold he kept in touch and helped me get over the finish line. Can’t thank him enough!
5/5
TrustpilotPortico Services are excellent!
During a recent complication i had with a property i owned, i consulted Vatche Cherchian at Portico for advice. He succinctly summarized my situation, providing extremely useful advice and guided me throughout the complication until resolution. Without Portico and specifically Vatche Cherchian, I would not have been able to find a solution with such ease - thank you Vatche!
1/5
TrustpilotDodgy Agents
My review is from the tenant’s perspective.Unfortunately my experience with portico Woodford wasn’t good.During my tenancy term, I found them to be a landlord focused team. Important fixtures / repairs like malfunctioning of door locks was refused by saying that the landlord doesn’t agree so Portico can’t help.Upon following up on complaints reported on Portico’s portal, our property manager Annaliese would raise her voice and ask us to wait till landlord gives a go ahead for the repairs (which unfortunately didn’t happen during the entire tenancy term)At the end of the tenancy term, portico attempted to keep the security by publishing an out dated check out report. Thankfully by disputing the case with TDS, I was able to recover the security.A small tip for anyone using their services is to try to get hold of the check in report as soon as you move in the property so the tenant has a record of the property condition at the start of the tenancy. Portico won’t share it with you and at the end of the term they will try to establish that damages were done to the property by you. Also, please do all correspondence with portico Woodford in writing (over an email) because only then you will be able to establish that you have been reporting the property issues timely to them.At the time of disputing the security with TDS you will not be able to prove the log of conversations that happened over phone and portico will deny of any issue reported.I was able to recover my security because I had kept the evidence of every correspondence else I won’t have lost my security because portico did attempt to present fraudulent evidence to TDS
5/5
GoogleI was really happy with the service from Portico in renting a new flat. After some recent bad experiences with other letting agents, it was a refreshing change. They behaved with decency and seemed like normal people rather than just trying to maximise how much money they could make out of me. Thanks to Harry and the rest of the team!
5/5
GoogleOverall very happy with Portico's service, Mohamed made the process very easy and as stress-free as possible. Would recommend for first timers - everything was explained very clearly and politely, people were mostly available in the office to respond to any queries we had, we generally felt well looked after and confident that we weren't being conned out of our money!
4/5
TrustpilotI just want to give a shout out to ...
I just want to give a shout out to Spyros Miaris for always being available to take my call and provide help and support, even though it’s not his area of expertise Spyros goes above and beyond to assist despite the challenging climate we’re all faced with. Thank you for your excellent customer service, promptness and professionalism Spyros!
5/5
TrustpilotI have used Jack lots of time for…
I have used Jack lots of time for renting my property and he’s always been so efficient - he got me a tenant in super quick time and was so good to deal with. Bianca was also excellent I would highly recommend portico as a company as the staff are so fantastic to deal with and really on the ball
5/5
TrustpilotExtremely professional
Daniel, Adam and Imran were extremely professional, selling our home quickly and efficiently. Natalie was superb, going above and beyond, to see it through Exchange and Completion in a very time pressured situation. Thanks to you all! We would absolutely recommend.
5/5
TrustpilotThank you Erick and portico Hammersmith…
Thank you Erick and portico Hammersmith for meeting our needs and helping us with our flat search
Dear Alice,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotTerrible attitude during the call
I want to leave a review about the horrible manager who answered my call at Portico Leyton. During the call I apologized for my English because I speak with a slight accent and from that moment all I heard was sighs and a desire to end the conversation quickly. I was told that without a job in the UK, they could not show me anything and make an appointment for viewing only if I could pay for a year's rent at once. This manager is the reason for the problem with the real estate market in the UK. We have just moved on a talent visa that was approved by the UK and of course we don't have a job in the UK right now, but we do have an income, but obviously the portico managers are of a different opinion and they decide who they want to work with and it's definitely not people from other countries.
5/5
GoogleGreat experience with Shelby, really quick to respond and gave good advice!
5/5
TrustpilotNatalie Banton was responsive and…
Natalie Banton was responsive and helpful in arranging the return of my deposit and I commend her. Robin Powell
Thank you again for taking the time to let us know how we did. We hope you have a great day! Many thanks, Customer Care Team
5/5
TrustpilotProfessional-Caring-Efficient
I have had a very good experience with the Portico Property Manager Sumaiya Islam.On 07thof November 2023 we report house boiler failure at 07am in the morning .At 09.am I have had a call and email from Property Manager Sumaiya Islam about the plumber engineer visit at 12.00 pmAt 1.00 pm we have had a new email from Sumaiya saying that the boiler will be replaced on Thursday 09thof November.The boiler was installed completed as we had been informed by Property Manager Sumaiya Islam.Professional-Caring and Efficient Thank you
5/5
TrustpilotAccomodation
I was looking for a room to rent, so i checked online saw a beautiful room of my choice, made a call through to the agent and was attended to by a lady called Gergana. She was very professional and communicated to me in a respectful manner. I recommend portico property because of their commitment and professionalism
Dear Abiola Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotTruly dreadful group
Dreadful, incompetent group of people. I have finally moved out of their damp, overpriced rundown property, thank the lord! If you value your money or your sanity stay away from these dodgy dealers.They will force you to sign up to a “no-deposit scheme” to guarantee your property. They won’t outright say it is a deal breaker, as this is illegal, but they will ensure you know that you will never get the property unless you do. This kindly adds £60 a month to the already exorbitant rents they charge. Unsurprisingly upon further investigation it turns out they receive a large chunk of this money. Still at least someone is benefiting in this cost of living crisis! Even better is they will insist that the “no-deposit scheme” is at the request of the landlord, and will be a real issue if you don’t sign up for it. Yet strangely upon asking my landlord about this (after signing up), it turned out he had no idea about it!Portico are also completely incapable of fixing maintenance issues, or pretending to care in the slightest. So overall they are painfully incompetent, engage in some very suspicious activities, and couldn’t care less about the tenant! Avoid!
5/5
TrustpilotI was in China when renting a property…
I was in China when renting a property through portico. Salma was very helpful despite the incovenience of communicating to someone in the UK from China. She is patient and willing to help.
5/5
GoogleI want to give a special thank you to Erick and the rest of the Portico team who was extremely professional and helpful throughout the process. He made the move extremely smooth and his communication, transparency and willingness to go above and beyond is the reason why I would give his service a 10/10.PositiveProfessionalism
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