Trusted Agent profile · London
★★★★★
1,316 reviews across 2 platforms
178 King Street, London, W6 0RA
Portico's office in London, at 178 King Street, is rated 4.2 out of 5 across 1,316 reviews on two platforms, including 199 Google reviews rated 4.4.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleProbably the best broker service I have ever experienced - speedy replies, no hassle, very professional and friendly. Highly recommend!
Dear Andrew F, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
TrustpilotThank you to Jack and Daniela
Thank you to Jack and Daniela.
5/5
TrustpilotDensel was a pleasure to work with
Densel was a pleasure to work with, his services were excellent; his communication was always great, he always kept in contact to make sure I was well and always kept me undated with the progress. He represent portico amazingly, they are lucky to have a man who is so dedicated to his work, working for them.
1/5
TrustpilotThey gave our flat to someone else!
A week before moving in, they lost us the flat!
Dear Molly Watkins, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team
5/5
TrustpilotBrilliant and friendly service!
Sanyah has been an absolute delight from the first moment she met. In the entire time I've spoken to her throughout the moving process she has been nothing but welcoming, patient and understanding of every little question and concern I had. I genuinely cannot think of someone better to have handled my move and I would go back to her in a heartbeat for my next move.
5/5
TrustpilotSalman has been a pleasure to work
Salman has been a pleasure to work with. Reliable, efficient and always happy to help. I highly recommend Portico.
Hi Samantha,Thank you for the recommendation and for taking the time to write the review, it's always appreciated by Salman, myself and the wider team. Thank you for once again trusting us to look after your property, we know the new tenants are super excited to move in and make it their home.All the best,Adam
5/5
TrustpilotHelpful and great service
Salman is an amazing estate agent. He made moving into my first home easy and smooth with great communication.
Hi Molly,Thank you so much for leaving this great review. We're super pleased that Salman made the moving process smooth for you both! We wish you all the best in your first home together!Adam
5/5
TrustpilotThe team were very helpful to help me…
The team were very helpful to help me find the right play to stay.
Dear Cassly Jane, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
1/5
TrustpilotThieving and deceitful.
Dear Sheikha Alrumi We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
5/5
TrustpilotVery efficient service
Very professional and efficient service from property viewing up to completion. Imran is always prompt to respond and managed the process really well.
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotDuring my search to rent a property
During my search to rent a property, I was frustrated as I always find moving difficult. Lady was a great agent and made the process easy, she supported me with my search and found me the perfect property to meet my requests. She was very professional and polite throughout and I will definitely be using portico going forward.
5/5
TrustpilotBrilliant
Salman was really helpful and made the process of finding a flat so much easier for me and my friends. Great customer service here
Good morning,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent Customer service
Portico have been managing my properties and I must say that I have received excellent customer service so far. They have found good quality tenants who have been in my properties for a while now. Andriana is a great asset to the company, she is always happy to help with any queries and very knowledgeable. Would definitely recommend Portico to any landlords out there!M. Nguyen
5/5
TrustpilotExtremely impressed with Portico as a…
Extremely impressed with Portico as a company and in particular Christos Athanasiou. The most approachable and professional agency I have used. I have just made a major relocation from Southampton and Christos made the process so seamless. This has made the entire experience less stressful. Christos is extremely supportive, reassuring and communication has been excellent and efficient throughout. Highly recommended.
5/5
TrustpilotProperty management
I have used Portco for over 7 years as a landlord. Property manager Alice Franco Do Amaral has been so helpful whenever I put in a request for works to be carried out on the property, she keeps me up to date and makes sure all works is completed to standard. Very reliable and a credit to the Leyon portco team.
5/5
TrustpilotExtremely Professional
In spite of some very slow responses from the buyer, Ammer Haroon from Portico was professional and always tried to go the extra mile to chase matters throughout the process. I would recommend Portico to any prospective buyer or seller. The same can be said of Portico's property management team, who looked after my property prior to the sale.
Dear Mr HoldenCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotExploiting desperation across the letting market
Exploiting desperation across the rental market in London, Portico squeeze every penny possible from tenants.
Dear R Smith We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
5/5
TrustpilotNice people, great services !
Erick was amazing in getting us the best flat in the area at a really good price. Thank you so much !!
Dear Andrei,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAgne Jocaite was so helpful
Agne was so helpful when I had some questions and some requests. She spent a lot of time helping me and finding documentation. She also arranged for me to collect some keys; when I arrived everything was ready.I would like to say a big ‘thank you’ to Agne.
1/5
TrustpilotIn Shorts..... Not recommended
In short... Flat in Walthamstow, even though advertised wasn't available for veiwing for over a month of constant inquiring.All sorts of excuses why I was unable to veiw, from landlord unavailable to property key can't be located etc.I needed a place urgently at the time so was very frustrating waiting.... And as it turns out waiting in vain.Eventually property was no longer available.... (even when still being advertised) predictable.... lol😡
Dear Peter Oban,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotA 5-Star Experience: Integrity and Exceptional Proficiency - Letting Agent, Yves-Michel,
A 5-Star Experience: Integrity and Exceptional Proficiency,
Dear Rani We greatly appreciate your 5-star review and the time you took to share your experience with Yves-Michel and Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotCasey was so helpful and was so polite
Casey was so helpful and was so polite. He did a great job. Highly recommended.
Dear RiaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe recently rent a flat through Portico Hammersmith. The letting agent Erick is really helpful, always responses us quickly, effectively and patiently even I have asked him tons of questions. We love our new home so much. Highly recommended Portico Hammersmith and Erick if you are looking a new home in this neighbourhood!
1/5
TrustpilotAs a landlord i have been shocked by…
As a landlord i have been shocked by the poor service meted out by Portico. The problem is their business model; Portico took over Spencers lettings agents in Woodford Green, who were experienced and knew the job. Portico continued to take over lettings agents across London, then chopped staff to save costs. There are insufficient staff, staff always change, there is no consistency or ownership. The service given is very poor. Three times they failed to respond to directions to call out tradesmen to do work for my tenants. Each time they paid me compensation for me having to do the work myself. Eventually i had to report Portico to the Property Ombudsman. As a result they gave up the contract to me in January 2020, so now my tenants and i can breathe a sigh of relief. One problem though, they sub-contracted their "inventory service" to a rogue company that went bust in under ten months, so now i have no inventory - very important on check-out. Footnote: I had always said i would be happy to pay for their services but they consistently failed to deliver. From a tenants perspective they are a nightmare, too. Glossy, shiny office, smooth talking, but once signed up you can kiss good-bye to any efficiency or care. Avoid like the plague.Footnote: Thankyou for the reply from the CEO. Re. the inventory company- I looked them up and found them on Companies House, for the record. I think from your reply that you were generally concerned. However, the service being meted out by Portico seems unchanged- see the review dated March 15th from some poor tenants.
Dear Mr Wade,It has taken me a few days to gather all the information about this tenancy and I can see this did not run smoothly. I can only apologise for the errors that occurred and this is not the level of service that I or the company would expect. We have learnt from this experience and several of the members of staff connected with these issues are no longer with the company. We have also addressed some of the ownership issues of the Property Management department by moving from a centralised structure to having dedicated Property Managers based locally in each office. The inventory company you refer to was not a limited company so would not appear on Companies House. Having said that we are no longer using this company.Thank you for your valuable feedback which has enabled us to make sure this doesn't happen in the future and again I'm sorry that we didn't do better for you.Kind regards,Robert NicholsCEO Portico Property Limited
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