Portico London reviews

★★★★★ 1/5

Trustpilot

Woodford Daniel should work in Tesco stacking shelves

Not sure how too being....first impressions should have said it all, the Woodford branch are the worst I have ever dealt with or should I say Daniel was. From first phone call to enquire about a property for sale was told that I should not come view as it was close to selling, after forcing a viewing I was greeted by a lovely chap who told me it was no where near close to selling.I proceeded to make an offer and was then confronted from an angry Daniel because of our offer and then proceeded to call us liars and then interfered with our sale by calling our estate agent telling him we are time wasters and he should not sell our property for us.

Scott · 17 February 2020

★★★★★ 5/5

Trustpilot

Good experience and highly recommend

I have always had a very good experience with Portico Leyton estate agents who are very professional in finding tenants for us in a difficult market, they are unrelenting in trying to find the right tenants for us through out the search process. I have used this service now for 7 years and it because of Marc professionalism and expertise that I would highly recommend them. Thank you Marc for all your support over the years!

Nick · 31 March 2021

★★★★★ 1/5

Trustpilot

BLACK MOULD IGNORED

Urgent complaints regarding serious black mould ignored for over two years.

Megan · 10 January 2026

★★★★★ 5/5

Trustpilot

Outstanding service

We had the option to go with several letting agents when we finished refurbishing our property in Woodford Green and glad we decided to choose Portico as Chris and Ash have been really efficient, very professional and most user friendly throughout the process. They had tenants viewing the property the next day after the property was advertised and the first couple rented the property - the team at Portico made the process very easy. Would recommend them totally if you are looking to rent a property.

Jessica · 16 November 2022

★★★★★ 5/5

Trustpilot

Great service

Great service, Thank you Michael

Charlie · 28 August 2024

★★★★★ 5/5

Google

Samir at the estate agency was professional and helpful. He understood my needs and made the process smooth. Highly recommended!

Gan · 16 October 2025

★★★★★ 5/5

Trustpilot

First Time Buyers

Portico Leyton were great to work with, and guided us step by step through the process of buying our first flat. We had, just previously, had a bad experience with another agency so were feeling apprehensive and nervous about trying to buy another property, but team were really supportive and informative the whole way through. They were in constant contact, quickly responding to any queries we had via phone / email and they kept us up to date on all progress. We would definitely consider moving though them again in the future!

Sophie · 19 August 2019

★★★★★ 1/5

Trustpilot

Lies.

Becky was extremely friendly during the viewing and on all further phone calls relating to my purchase of the property (which has since fallen through). Unfortunately, her careless errors and subsequent lies have cost me the property, cost the seller money, and caused us both a lot of stress.After my offer was accepted, it became clear that Becky had made a careless error in her original email when she claimed the property was chain free even though it was not. This obviously makes a material difference to the situation and therefore I reduced my offer by a small amount. After a week of back-and-forth, and with other added complications not helped by Portico/Becky's involvement, I was told the seller had decided to instead accept the other bidder's offer because I was messing them around too much.I knew something didn't feel right about this and so I privately posted a letter through the door of the seller explaining what had happened and asking for some clarity on their version of events. The seller told me that Becky never admitted to her error, instead making up lies about why I had reduced my offer, and this is what inevitably lost me the house, and caused the vendors to instead choose a seller who had made a lower offer than me.Estate Agents already had a bad rep. It is not helped by cowardly acts such as this with absolutely no integrity or professionalism. I will never be using Portico again, and you should be wary if you do.

Adam · 13 August 2019

★★★★★ 1/5

Trustpilot

TENANTS STAY AWAY

TENANTS - IF YOUR DEPOSIT IS IMPORTANT TO YOU DO NOT USEPortico were completely negligent in the handling of our deposit return and we had to wait months to get it back. Bear this in mind if you value your deposit!After moving out of the property we were renting, they never bothered to pay us our deposit back or even contact us about how it was progressing. We had to process a claim through the tenancy deposit scheme (TDS). This took months. After kickstarting the process with TDS they had the nerve to try and take some of our deposit for extra professional cleaning (we had to pay £250 for a clean before we left) and unexplained damages (no evidence provided to explain what the damages were).I hope this review helps some renters out there. It’s a disgrace how agencies like this one get away with these behaviours and are allowed to continue to operate.

Kurt · 28 October 2022

★★★★★ 1/5

Google

The 'agent' is called Rupa Vara. This moron, booked me for a viewing and left me there. Here is the sms conversation. (Me) Hello, im at the property 18.02 (Rupa Vara)Just around the corner. 18.07 (Rupa Vara)Viewing is at 6.15 18.08 (Rupa Vara)Running a bit late, by 10mins, traffic is abysmal, my apologies, I'll be as quick as I can 18.15 18.35 I get a call saying she would have arrived 'late' and that there was an 'emergency' I left...well done Portico, you just got another happy client.

Haran · 19 June 2019

★★★★★ 5/5

Trustpilot

Thank you, Annie…

I just wanted to say thank you to Annie Munday who really listened to our property requirements and was so helpful and responsive. We Unfortunately didn’t end up with the property we were interested in; however, we would most definitely hope to have Annie’s help in the future and would recommend her highly to anyone. We’ve talked to many property managers but Annie has been one of the best who actually listens. Thanks for all your help!

Kerri · 8 July 2020

★★★★★ 5/5

Google

I had a viewing with Annie and it was a great experience - she was extremely helpful and professional.

Deena · 16 October 2025

★★★★★ 5/5

Trustpilot

It was a long drawn out process

It was a long drawn out process. An initial abortive sale of our property resulted in a 6 month relationship with Portico and especially Henry Felstein. Henry was a model of unflappability, kept us informed of every development and was a pleasure to deal with. He worked wonders making sure that our purchase did not fall through despite agitated vendors and inconsistent agents to deal with. All his experience ably assisted by Michaela and Matt saw us through.

Graham · 26 January 2020

★★★★★ 1/5

Trustpilot

The worst estate agent (which says a lot)...

The worst estate agent I've ever dealt with. They treat anyone who's leaving their properties TERRIBLY and are AWFUL at communication when you're in them.Everyone at the company seems deeply incompetent and their turnover of staff is second to none. It felt like we got palmed off on a ridiculous amount of people in our time at the property."Lacking in communication skills" is a generous term for them. The management and C-Suite need to do something about this company and if they don't, I look forward to their downfall. No flat or house is worth going through what me and many others have experience with Portico. Please don't make the same mistake we did.

Viv · 23 September 2022

★★★★★ 5/5

Google

Iman El Haddek was brilliant. She was very efficient and helped us move into our new property so easily. Would recommend her any day.

Louisa · 18 June 2023

★★★★★ 5/5

Trustpilot

Excellent Customer Service

Despite not being able to land the property that we wanted to rent I would like to absolutely place on record how helpful and supportive Annie Munday was in what has been a trying period.Annie responded to every phone message and email in a timely and professional manner, we will definitely be in touch with Annie and Portico in the future once we look to buy our next property in the Chigwell / Woodford Green area.

Brian · 8 July 2020

★★★★★ 5/5

Trustpilot

Spencer and Mark were absolutely…

Spencer and Mark were absolutely incredible. They made such a huge effort to sell our flat when previous estate agents had failed and made the whole process a lot easier and more pleasant. They went above and beyond and were always available on the phone for any help or advice needed, always professional and honest. They also managed to find us an amazing house to buy at a really good price and helped the process go smoothly. Thanks!!

Anneka · 3 September 2019

★★★★★ 1/5

Google

Living in Hammersmith for 1 year and portico was our agency. Everything was ok when moving in. Due to personal reasons my husband and I had to move to Spain in a short period of time. So when moving out, we didn't have enough time to do a thorough cleaning but the house was kept in a good conditions. We hired from portico their cleaning services which costed us 200 quid. And the checkout report came long time after the cleaning day (we had to email thousand times for it) saying that the house was not cleaned at all, as well as some parts were destroyed (which were not destroyed by us but were there before we moved in). Fortunately we'd kept the checkin report to compare which was done by another hired person. And when we asked about if the cleaning service had happened they said they had no idea and when we asked for a refund they said oh it had been registered in the book that the cleaners had come that day so we couldn't refund any money... Although in the end we got the deposit back from landlord but we were extremely unhappy and upset with the services from portico. If you are patient enough to read my review especially non-british people be careful with this agency and please remember DO NOT HIRE THE CLEANING SERVICE FROM THEM!!!

Summer · 19 June 2018

★★★★★ 5/5

Trustpilot

The renting experience with Portico

The renting experience with Portico Bloomsbury was very smooth and easy thankfully to the amazing Salma and her team (Tom)! I would highly recommend Salma, she was always extremely kind, honest, and efficient, and always available to answer all my questions. This has been my best renting experience since being in the UK!

Emma · 15 August 2023

★★★★★ 1/5

Trustpilot

Stay away From Portico in Walthamstow!

I rented the property in Walthamstow and agreed to pay fees of approx £1100 (extortionate!!) for early settlement as part of the terms of the TA. However, on vacating the premises in accordance with agreement it's been 7 weeks now and I still haven't had my deposit back nor 3 weeks rent due back to me. Neither has anyone called me (Several requests by me) to explain why the delay. All I have is some old emails saying it's with accounts. Unfortunately looks like having to go to litigation on this one! Totally disgusting customer service - they take the money upfront (which is fine) but when it comes to refunding they are non-existent! How can they run a legit business in this manner. Be Very Aware!!! For deposit I have had to raise a dispute as this has not been released to me yet (zero reason for not releasing).

Devinder · 5 August 2022

★★★★★ 1/5

Trustpilot

When it came to renewing the tenancy…

When it came to renewing the tenancy they attempted to raise the rent by over 25%. From £1775 to £2400 than to £2100 than £1900 than to £1835 which was finally within the guidelines of the Retail Price Index, being a minimum of 3% and a maximum of 8% to £1835. No gas certificate for 2022, a failing front door for fire health and safety as there’s gaps all around the door and the closing safety catch is broken so the door would not close in the case of a fire, fire alarm in our flat hallway doesn’t work and if there’s a late payment they will call/email you in a disrespectful and harassing manner. All respect goes out the window and it turn more into a thuggery practice. I’m waiting for a bunch of tricks when it’s time to return my deposit and I’m expecting it. Door handles look like they’ve been drilled back on over 10x but they’ll probably say I done it. Poor property maintenance, poor customer services, unethical practices and harassment. If your going to pay a premium within the renting sector honestly avoid these lot.

Anthony · 29 July 2022

★★★★★ 5/5

Trustpilot

Very pleased with Portico

I decided to put my house on Airbnb but found it too difficult to do myself. Portico offer a service to manage the booking and they have been excellent and arrange cleaners and linen too. Lara Goncalves has been brilliant with this, liasing with me about all enquiries and making sure that anyone wanting to stay in my home was entirely suitable. I would not have been able to do this without her.

Nigel · 15 January 2021

★★★★★ 5/5

Trustpilot

Great experience!

Jack has been amazing in his efforts to sell our property. Service has been outstanding from the point of valuation. The level of communication received from Jack has been superior to all other agents dealt with throughout this process. Instant feedback after every viewing has been greatly appreciated - and something rather surprisingly not all estate agents have grasped. Jack provides professional guidance when needed and is an absolute pleasure to deal with! Highly recommend.

Stephanie · 2 July 2020

★★★★★ 1/5

Trustpilot

Avoid Portico

We rented 40a Cloudsley Rd N1 through Portico Islington for 6 weeks whilst we were having our own property renovated. Despite this being a short term let (and pre paid in full) they took a deposit equating to 5 weeks rent. They did a check-in but we never received a copy of the report. When we left this property on 28th of May 2022 their office was closed despite advertised as open so I put the keys through the letter box and emailed them stating this and asking when I might receive my deposit back, I never received a response. I chased this again on the 31st and once again I did not receive a response. I phoned later that week and the guy that answered the phone told me that they had in fact received the keys, but knew nothing about my deposit and the the lady we originally rented off would be back the following week and he would ask her. She finally emailed on June 6th to confirm receipt of the keys but ignored my question about my deposit. When I queried this again she said that the deposit would be released when the check-out report was completed. Since then we have been ignored and passed around repeatably. During our time at the property the boiler stoped working and portico sent someone to fix it. The plumber struggled to find the issue and even needed to remove part of the kitchen unit to discover the issue was low pressure. Portico is now saying it is our responsibility to pay the £200 call out fee. They tell us we need to pay, we ask for an explanation, and to show us where this was stated in our agreement and they do not respond. The again come back a few weeks later telling us to pay and again we ask for a further explanation. It's as if they want to keep going round in circles till we concede. On June 21st they emailed to say there was some missing items from the property. We responded to say that we never saw these items at the property and refer to the check in report and photographs and again they never responded so we have no idea if they are still trying to claim for these. On June 27th they stated they would release the undisputed funds and to date (Jul 7th) we are still waiting.Avoid Portico at all costs.

Caroline · 10 July 2022