Portico London reviews

★★★★★ 1/5

Trustpilot

RUN Away from Portico

RUN Away from Portico They never answer at phone and emails I waiting weeks to sorted some maintenance issues. Arrogant people in all offices and branches They try to stop money from my deposit I left the property nice and clean . They give me the house full of rubbish, mould ,spiders everywhere and heavy dust all house I need to clean the house 6 hours in that day which I move in the property They robbers people after end of tenancies

Corneliu · 24 June 2022

★★★★★ 1/5

Google

DO NOT USE - Portico are impossible to get hold of once you move in, so any issues take forever to get resolved. When I moved out portico took over 3 weeks to give me a reference for my new property, leading to me becoming homeless for a few days due to them delaying the process. Avoid !

Kian · 25 March 2024

★★★★★ 1/5

Trustpilot

RUN from PORTICO....Worst Agency Ever

Run from PORTICO...RUN AWAY from them . They give me the house without cleaning i have to clean the house on my self 6 hours after I got the keys(spiders everywhere, mould everywhere, dust , proper messy). Maintenance problem never answer at phones and emails take few days for that . Change Gas Boiler in January in the middle of winter 1 month to do the job( never provide for us any electric heating i i need to buy my self).Booster water pump 3 weeks waiting for someone to attend the property and do the job for 1 hour only. Replace hob induction 2 weeks for 30 minutes job . I left the house clean and nice than give to me I got pictures, videos everything I can proof. I got 22 days still waiting for my deposit. They send me the check out report with some damages which was in the house before i move in . They try stealing money from the people this what Portico doesIm very disappointed and i never recommend them they are the worst agency in UK RUN AWAY FROM PORTICO 😤😤👎👎

Corneliu · 19 June 2022

★★★★★ 5/5

Google

Iman made it easy and was very prompt in giving a response. I would prefer coming back again.

Ahsan · 21 September 2023

★★★★★ 1/5

Trustpilot

PORTICO false professionalism BAD BROOKERS

I have several viewing wih them and they didn't send the offers to the landlords for a week, they make you rushing for viewings but after they are not responsive.My request were managed by two different agents, very unprofessional from the beginning; very kind for sure normal agent's attitude. They were not able to please my request with a budget of £1300.00 a month for a 1bedroom flat around Leyton, paid in advance for the year.I offer to pay a year upfront and they didn't find a deal with such circumstances.As landlord I won't give my property to this agency they make you loosing the rent of one month because they try to let the properties overpricing them to cover their agency fee.

ITengineer · 6 June 2022

★★★★★ 5/5

Trustpilot

Fantastic client care from Camden…

Fantastic client care from Camden branch - Ieva Sarkovska and Salman Peerally are both fantastic.

Anon · 23 October 2025

★★★★★ 5/5

Trustpilot

Kailene Grey was absolutely lovely and…

Kailene Grey was absolutely lovely and thoroughly professional. She answered all questions and was willing to provide any additional requested information. I'd highly recommend her as a broker.

Michael · 22 October 2022

★★★★★ 1/5

Trustpilot

This company is irrensponsible to its…

This company is irrensponsible to its customers ,because they take money on the holding deposit after which you send a contract by e-mail such as that you can move to the proposed date , but when you get the time to move appear that will problems that will not allow you to rent the property ,and when you ask them for money back , they tell you that money does not return ,but before giving money ,I was not told this , hesitate this company for rent .

Ungurean · 20 April 2022

★★★★★ 5/5

Trustpilot

Amazing agents

Very honest and responsive team. A special shout-out to our property manager, Adeola. During a particularly challenging time for my wife and me, this lovely lady treated our situation as if it were her own. She went above and beyond to help us, showing genuine care and professionalism throughout. Thank you, Adeola, and thank you, Portico. We are truly grateful!

Gurpinder · 19 May 2025

★★★★★ 4/5

Trustpilot

The estate agents team were very on…

The estate agents team were very on point and responsive, helped me and my flatmate in a tricky situation. Hugo especially worked hard for us and kept us updated. Paralegal services seemed quite slow though from our knowledge and we ended up moving in much later than anticipated.

Rem · 28 August 2024

★★★★★ 5/5

Trustpilot

Great experience with Dishal

Portico have been good during our tenancy period and have helped us with any issues we have had throughout our tenancy, but Dishal, towards the end of our tenancy, has been particularly helpful and on the ball! Thanks Dishal!

Nev · 24 April 2024

★★★★★ 4/5

Trustpilot

Excellent service

Would have been five stars but for a hiccup in the lines of communication. But satisfactorily resolved in a timely (if costly) fashion. Spyros was unfailingly polite, even when I perhaps was not. He was most efficient in obtaining a very satisfactory renewal deal. I live overseas and it is a relief to know that there is someone who is competent acting on my behalf.Reading this, perhaps I should award a further half star!

Gary · 5 February 2020

★★★★★ 5/5

Trustpilot

Supportive Agent and beautiful agency

Recently moved into a beautiful new build, and I was supported by James Wackett. I was handed leaflets at the viewing, and questions were answered sufficiently. This agent had a lot of patience during our onboarding and application process, grateful to have recieved such a prompt agent. I also received the sweetest move in box with lots of goodies and helpful connections to get me started on furnishing my new home.

Miss · 2 March 2023

★★★★★ 5/5

Trustpilot

Bravo Battersea Lettings!

I’m a landlord who has let a flat in SW11 through Portico and its predecessors for nearly 25 years. Medleen, who heads the Lettings side of the Battersea office, is a long-standing branch manager and a pleasure to deal with, ensuring I have almost no void periods between tenancies. Her colleague Ieva who handles property maintenance is fantastic too. She is excellent at keeping both landlord and tenant abreast of works and takes everything in her stride from fixing a bannister to sourcing and fitting new windows for the entire property. Bravo Battersea branch!

H · 23 February 2022

★★★★★ 5/5

Trustpilot

Extremely pleased with the services.

The Portico Walthamstow office have really impressed me with there devoted efforts to there clients. Mr Samuel Johnson is one of the Estate agents that I have dealt with and he really exceeded and showed his passion and commitment to understanding my needs. I highly recommend the Walthamstow office, you will not be disappointed with the high level of professionalism and loyalty to there clients. Very pleased to have dealt with Portico.

Miss · 12 June 2020

★★★★★ 5/5

Trustpilot

Can't recommend Portico and Fahad…

Can't recommend Portico and Fahad highly enough. Fahad was a brilliant lettings agent and made the process easy and did it very quickly. Went above and beyond to get it done. Overall, incredible service from Portico and Fahad.

Ross · 13 April 2024

★★★★★ 1/5

Trustpilot

Do not respond to emails and after…

Do not respond to emails and after reading reviews about their customer service I will not be using them at the moment estate agents are Not assisting people to help them.find a decent property only interested in what you are earning..and if you can pay the rent...

Mindful · 28 July 2024

★★★★★ 5/5

Google

I owe a huge thanks to Mohamed at Portico. He was most helpful in my property search and has secured me my first apartment. He made allowances for my restricted availability to view the property and did not rush me around as most agents do! He made every effort to respond to any queries I had swiftly, and made the whole experience stress free and enjoyable. I would highly recommend.

Corie-lea · 18 June 2020

★★★★★ 5/5

Trustpilot

I have been using portico for a year…

I have been using portico for a year now to manage my property.i would advise anyone to use there services .they are very helpful and run a very professional service .portico manage the whole property and all requests and bookings are dealt with tom .tom is excellent at dealing with all aspects of your property.tom is a huge addition to the team .all in all great service ! Thanks Tom !

Brett · 29 January 2020

★★★★★ 5/5

Trustpilot

Finding an affordable flat and keeping…

Finding an affordable flat and keeping it in order is a complicated matter in a city like London. We have been very happy with the service of Portico especially with the help and assistance of Mr. Jesus Perez who has answered every our enquiry and has supported us through the re-rental of our flat in London. He helped us get through all the negotiations and documents with efficiency, precision but also kindness and understanding.

Венцислава · 15 August 2022

★★★★★ 5/5

Trustpilot

They’re the best in Walthamstow

We’ve worked with Sean and the team for a number of years now and they truly are amazing. He made a very stressful time of managing my fathers property whilst he was abroad a lot easier for me. The tenants they sourced were great and the whole process went well and they’re not greedy with their costs like the others! I highly recommend the team at Portico Walthamstow!

Danke · 4 December 2020

★★★★★ 3/5

Trustpilot

Jesus was very communicative during the…

Jesus was very communicative during the exchange of emails. On our phone call he was patient and run us through all the necessary details. Thank you.

Nadia · 19 July 2022

★★★★★ 1/5

Trustpilot

Current tenant - HMO nightmare

Currently having an awful experience with Portico Battersea Square.

Marcie · 3 November 2025

★★★★★ 5/5

Trustpilot

Good customer service

Lady and her team provided very good customer service throughout the process of renting. There was decent communication and professionalism throughout. We are very happy with our new apartment

DN · 23 February 2022