Portico London reviews

★★★★★ 5/5

Trustpilot

Happy with the service

I used Portico for about 6 years to let my flat and had no problems, until the end of the last tenancy where a deposit dispute was necessary. Natalie Banton handled the case diligently and I was awarded money back which covered my expenses to set the flat right. Many thanks to Natalie. Also to Marc McIlveney in lettings office, and Mark Sivell and Michelle Ford for handling the eventual sale of the flat.

Beccy · 21 January 2022

★★★★★ 5/5

Google

Great experience with Portico Fulham! Tameem and Ehsan were both incredibly helpful and made the whole process easy and stress-free. They were responsive, professional, and went above and beyond to ensure everything went smoothly. Highly recommend their service!

Jehan · 26 September 2024

★★★★★ 1/5

Trustpilot

Awful and unprofessional

Letting through portico Bloomsbury has been the most stressful and awful experience. They hardly ever reply to emails even when our flat had no heating for a month. Their work is inconsistent and often unprofessional. After moving out it has been over a month and we still have not received our deposit back. Property manager Charmaine Fernandes refuses to reply to emails. I’m honestly fed up of dealing with portico, I just want my deposit back so I can be done with them.

Upset · 14 September 2020

★★★★★ 5/5

Trustpilot

Really friendly and efficient staff

Really friendly and efficient staff. It’s been such an easy process from start to finish, replies to our queries were answered very quickly . All in all very good service - would reccomend.

Hywel · 17 April 2026

★★★★★ 5/5

Trustpilot

Densel has been very professional…

Densel has been very professional throughout the process, He has very good knowledge of the local area, which helped when selling our house. He has always communicated through each stage and was prompt when answering any of our questions even on his days off. Approachable and get the job done attitude which is what you need especially in the current housing climate.Will definitely recommend to friends and family!

Adam · 29 July 2022

★★★★★ 2/5

Trustpilot

Estate agent experience was not good

Estate agent experience was not good at all, for example we travelled all the way down to London from the north to view a property we’d had an offer accepted on (having not yet seen it) and portico had agreed / arranged with the landlord. Then emailed us whilst we were on the way to say there was work being done and we could no longer see it, after much pleading and us essentially not taking a no as an answer we did manage to go, however there was so much un necessary stress through our experience securing a lease with Portico (very grateful they don’t manage our flat), wouldn’t recommend them unfortunately as they don’t show much care to the tenants involved, you feel like just another number.

Hayley · 10 November 2024

★★★★★ 1/5

Trustpilot

A very poor experience and one I would not wish on anyone else.

I would never use Portico again and would strongly advise anyone considering selling their property to think very carefully before instructing them.

Abe · 17 June 2026

★★★★★ 1/5

Trustpilot

Retracted offer to accept longer offer but then lied about it

Unfortunately, Portico does not live up to its word in regards to some properties. I attempted to book Portico 2 Casa in Barbados for 4 nights and the offer was initially accepted by the owners. However, the owners retracted their offer when an offer came in for a longer stay. They stopped all communications and then advised that the owners were going to take the property off the market potentially due to health reasons. However, later I confirm that I was only told this so that I could stop trying to book the property. The property was then booked from November 24th through December 5th. The owners cannot say that this was already booked because it would not have allowed me to book the property from November 27th through December 1st if it was already booked previously when I was trying to book as it would have stated that it was unavailable. I think that this is very unprofessional and I was not happy about the way I was handled.

Lakeshia · 6 November 2024

★★★★★ 5/5

Trustpilot

Positive experience with Matthew of Portico

Myself and my partner moved to the Clapham area through Portico Battersea. We were managed by Matthew, who was very efficient and communicative throughout the process. We felt well supported by the Portico team and are looking forward to our time in our new property.

CHRISTIAN · 17 August 2026

★★★★★ 5/5

Google

I had very specific requests/ requirements and an unusual tenant profile. Tameem went above and beyond to give me advice & help me. Really decent agents! Very hard to find in London in the current market.

Lydia · 27 August 2024

★★★★★ 5/5

Trustpilot

Excellent customer service from Tauqeer

Excellent customer service from Tauqeer, who helped me find the perfect property. The entire process was smooth, clear, well explained, and completely stress free from start to finish.

Uthmaan · 28 April 2026

★★★★★ 5/5

Google

I would recommend Portico to anyone! Special mention to Eshan. My boyfriend and I are not from the UK so we had a million and one questions and Eshan was extremely patient with us and always so helpful. Thank you so much again! :)

Paige · 25 March 2024

★★★★★ 5/5

Trustpilot

Jodie and Portico have been absolutely…

Jodie and Portico have been absolutely wonderful and extremely professional throughout the tenancy process.

Matthew · 31 July 2026

★★★★★ 2/5

Google

Unfortunately, they are not responsive. When I see Portico as the letting agency for a property I want to view, it's frustrating. Calls aren't answered and messages aren't returned. Quite disappointing.

Ezgi · 16 March 2026

★★★★★ 5/5

Trustpilot

I have had an amazing experience here

I have had an amazing experience here. They made my move very smooth and easy, especially when I came from another country - the stress was taken away! Jodie was incredible during this experience. Thank you so much team.

Meg · 24 July 2025

★★★★★ 1/5

Trustpilot

Horrible estate agent/property management experience

I would strongly advise anyone considering renting through Portico East Dulwich to think twice.

Alice · 8 July 2026

★★★★★ 5/5

Trustpilot

Just want to thank Michael for all the…

Just want to thank Michael for all the help he gave us in finding our perfect flat. If any of my friends need a property I will sure recommend Michael. Regards

LUISA · 28 August 2024

★★★★★ 5/5

Trustpilot

Excellent service

I had the pleasure of working with Adam, I must say that he was a true professional. He was always available to answer any questions I had, and he made sure that I was comfortable with every step of the process. Overall, I would highly recommend Adam to anyone looking to buy or sell a property. His professionalism, knowledge, and attention to detail make him an excellent choice for anyone in need of a reliable and trustworthy real estate agent.

Alexandrina · 13 September 2023

★★★★★ 1/5

Trustpilot

Disrespectful and Unprofessional

Portico - StratfordLast year I decided to put my property on the market to sell and the sales manager at Portico Stratford Office was engaging and worked hard to promote viewings. Soon after I received an offer, and I was advised by the sales manager that the buyer also had a property to sell. At the time I did question whether there would be a conflict of interest but was assured the sales manager was competent and able to act in the best interest of all parties e.g. myself, my buyer, and my buyer’s buyer. I also questioned what this would mean in terms of time to completion, and I was assured it would probably add a month to 6 weeks maximum to completion.A few months in, I began to question whether the sales manager represented me at all, and things got progressively worse after I sought clarification as to the reason for the delay of my buyer’s property. For my sanity, I paid little attention to the annoying sounds the sale manager produced as it was abundantly clear I was not being represented and instead I was being served up a spoon full of sugar-coated excrement without the accompanying soundtrack from the Sound of Music. In reality, the sounds produced were irrelevant and intended to distract from what was really going on.8 months in, I was close to exchange, and I reminded the sales manager the property was vacant, and that it was costing me money and therefore I needed the sale to be completed swiftly. The sales manager’s response was that I would have to take it on the chin, in other words I should accept that I must pay more. This was the final straw for me and then I received an email passing judgment about the use of my colourful language and my tone. This was ironic but not surprising as the sales manager's sense of self was completely detached from reality, and he probably believed he was justified to pass judgement instead of apologising and taking responsibility for his attitude that contributed to unnecessary delays. At this point I decided to stay away from the sales agent as I felt I had to protect him from the wrath of my tongue as my tolerance for sugar coated excrement had been breached.Instead, I proceeded with the transaction via my Solicitor who kept me sane, but then it transpired the out of touch sales manager had now taken it upon himself to grant buyers access to my property without my authorisation. This action alone meant that Portico was in breach of their contract with me, as there was nothing in the contract to assume the agent could act on my behalf. Also, it implicates Portico with breaking the Law, more specifically trespassing.Disrespectful and unprofessional.

M · 6 September 2023

★★★★★ 1/5

Trustpilot

By far the most unprofessional letting…

By far the most unprofessional letting agency I have ever dealt with. Would like to start off by thanking Flora and if I could write a 5 star review for her I would, far too qualified to be working amongst such incompetent individuals. However the reason behind my review is to warn people who are currently working with Fahad, this boy is by far the most unprofessional estate agent I have ever dealt with, bad attitude and we are now having to take legal action as we found out he had entered our property after us providing 4 emails and 8 phone calls advising he is not to carry out viewings on that day however, he could the following day. Despite us declining access and asking for confirmation he will not be attending the property multiple times he still went ahead to show our home to complete strangers (may I add we are 2 young girls and we had left personal belongings we would not want being seen on that day). In addition to his breach of the tenancy rights act, trespassing and foul attitude he also lied on multiple occasions advising us only 2 viewing were carried out, we later spoke to his employee to find out 13 viewing went ahead! (please note when he notified us of the viewing he only advised of 1 viewing). We are currently seeking legal advise as one of us is in treatment and on medication for severe anxiety through the NHS and his actions has caused distress and paranoia about being in our own home which we are paying a large amount of money for. If I could give him 0 stars I would. I’m a previous sales negotiator and letting manager so I know one of the first things you learn when you get into the game is always comply with the tenancy act as there can be serious legal consequences, this boy should not have a job which holds such responsibility as he is clearly incapable of the standard the job holds you to.

Nia · 2 August 2024

★★★★★ 1/5

Trustpilot

AWFUL SERVICE EVEN AFTER PAYING FOR PREMIER LANDORD SERVICE

I met with Billy Crickmar from the Leyton branch initially and he said all the right things to get the property under portico however since then i've had a god-awful service. Portico found a tenant who is now subletting my property! and after weeks of asking Portico to inspect the property where they dismissed my concerns, they finally went and my fears were confirmed. It is impossible to get hold of anyone at any of the branches- via email or phone. I have been left for weeks with no response which i think is unacceptable considering i am paying for the Premium Landlord service. After multiple calls i finally got Billy to give me call back and he finally admitted there was a poor level of customer service and he promised to get back to me regarding dropping my management fees- this was in May and I'm still yet to hear back from him regarding this and its now August. I complained and my case was passed to Omar Ally who is based in the Stratford branch. He again has dodged inspections at the property and communication has been extremely poor.Get your act together Portico!My advice to anyone who is looking for an estate agent- go anywhere else but to Portico! Save your money and time. I've never liaised with such incompetent and careless individuals before, who have such disregard for you as a person and your investment! They are happy to ignore you as soon as you sign on the dotted line. Shame on you Billy and Omar- i don't know how you sleep at night.

Halima · 1 August 2024

★★★★★ 5/5

Trustpilot

Property sale

Caroline was the selling agent when we bought our property is Chiswick and when it was time to sell we didn’t go anywhere else as we knew Caroline would do the best job and get us the best price. Caroline is an expert in the Shepherd’s Bush / chiswick area and uses her knowledge of the neighbourhood / commuting tricks / childcare provision / yoga classes to really engage prospective buyers. It’s clearly a tricky time at the moment but our place was sold quickly at a good price, and Caroline navigated several bumps in the road to resolve things quickly and always to the best outcome. Caroline was always on the end of the phone which reassured me greatly and she and her team made the moving process as stress free as possible, also advising us on how to manage our purchase when the selling agent we bought from was less than helpful. She knows how the market works and her advice always proved true. Thanks so much Caroline!

Deanna · 31 August 2023

★★★★★ 5/5

Google

My partner and I dealt with Ehsan who we were incredibly impressed with. He was patient, knpwledgable and responsive - everything you'd want in a letting agent! Would reccomend Ehsan & Portico to anyone looking to rent.

Isabella · 29 April 2024

★★★★★ 5/5

Trustpilot

For Tommy and Bill

For Tommy and Bill Right where to start Me and my girlfriend spent months looking around properties in East London for our first home together, unfortunately we had no luck. We found that all the other agencies were focusing on showing us as many properties as possible without listening to what it was we wanted in our first home together. We spent a lot of time after work and on our days off wondering around East London looking at some undesirable places, and that me being kind. One afternoon I stopped in the Portico office on Leyton highroad to look at their listings and that’s when I met Tommy. From the start Tommy was nothing but friendly, professional, and more important open and honest with us. We were very clear from the start as too what kind of property we were looking, Tommy made it clear that he understood and accepted the challenge. On a couple of occasion, we inquired about a couple of different properties that cropped up, and Tommy was honest enough to tell us that they were not right for us. After two weeks and a couple of viewings with Tommy, we were finally introduced to our new home in Leyton. Both me and my partner both agreed that if it was not for Tommy, we probably would have given up looking for a property around that point. We both felt safe in his knowledge and guidance when it came to putting an offer in, and he did not stop there. Tommy showed interest in us even through all the steps of the process. It felt like he genuinely cared for how we were feeling about the process and checked in on us on a regular basis, all the way up to our completion date when we received our keys. These are just a few of the qualities that Tommy brought to the table. On another note, Bill also deserves an honorable mention. As first-time buyers we had a lot of questions throughout and Bill was always happy to help. If he was busy at the time of our call, he always made sure he called us back and was happy to answer our questions. These two make for a good team. I would advise anyone who is planning on purchasing a house in east London to pop into Portico on Leyton high road and ask to speak to Tommy. Both me and my girlfriend have already agreed that when it comes to selling our house in the future, we would want Tommy and Bill to look after the listing for us.

Alastair · 17 August 2023