Portico London reviews

★★★★★ 1/5

Trustpilot

Would never use Portico again

I dealt with Portico last year and have been meaning to write a review for ages. Our landlord dropped Portico so in some ways we got off lightly - but would not go near them now I’m flat-hunting again.

LR · 10 November 2025

★★★★★ 1/5

Trustpilot

Avoid avoid avoid

My partner and I recently made what we believed to be a fair offer on a rental property. However, we were told that the 2 offers put forward to the landlord had been declined because both had opted for a standard deposit. Instead, we were told that the landlord would only be considering offers from those willing to join the zero deposit scheme as it would enable them to claim a cash incentive from the scheme (equivalent to 7 weeks rent) which they felt necessary to cover expenses incurred as a result of a previous bad tenant. This may seem like our gripe is with the landlord not Portico but the agent we dealt with took no time to properly outline the benefits of the scheme, let alone provide a link where we could read further, beyond claiming that we could get "loads of discounts". Upon inspection of the Portico website, the only info available on the zero deposit scheme is in an old news item, while their Tenants Advice section actually emphasises the importance of deposit protection schemes. This felt exploitative, especially as zero deposit schemes are often designed to assist struggling renters, not benefit landlords or agents.I caution others when dealing with Portico, especially regarding their stance on deposit schemes. Such practices undermine the fairness of the rental market and must be addressed to protect tenants' rights. Making this scheme mandatory for our offer to be considered raises legal concerns, as it may violate fair rental practices. Given the financial pressures and competitive nature of the current rental market it should be crucial to ensure fairness for all involved in the rental process.

Sarah · 15 May 2024

★★★★★ 1/5

Trustpilot

DO NOT RENT! DEPOSIT WON'T BE RETURNED

Please whatever you do - do NOT let from, or interact with Portico! I moved out of my property on the 31st January 2024, and I have still yet to receive my tenancy deposit back (9th May 2024). After countless emails to Andrew, Alice and Jesus, nobody has responded to me for over three months. Whenever trying to call the number listed on the website, they are never available and goes straight to leaving a voicemail. I have had to raise a formal complaint to the TDS in the hope of getting my deposit back (to the tune of thousands of pounds). That said, they found ample time to market and sell the property I was renting, so clearly there to make a quick buck out of tenants! Absolutely shambolic and a clear disregard for any contractual agreements or professional conduct. Do not be scammed by these people and avoid at all costs!

Tyler · 9 May 2024

★★★★★ 5/5

Trustpilot

I’m very grateful to Elianna Blankson…

I’m very grateful to Elianna Blankson for helping me find the ideal rental property. She is professional and friendly, consistently providing excellent rental services. She patiently answered all my questions and was very supportive throughout the entire rental process. I highly recommend Elianna as a rental agent; if you’re looking for a trustworthy professional to assist you, she is definitely the best choice. Thanks again to Elianna; I’m truly satisfied with my rental experience!

止 · 21 September 2023

★★★★★ 5/5

Trustpilot

Thank you all team portico Hammersmith

Even though me and my husband couldn’t speak zero English Erick was always happy and very patient explaining the whole process very slow and clear so that we could understand. We both would like to thank portico Hammersmith for giving such a great and clean studio for us we are very happy . Thank you

Isabel · 29 June 2022

★★★★★ 5/5

Google

Had a call with Portico Fulham and had a really good discussion surrounding my options and the best possible outcome for myself. Ehsan made this process less daunting for myself and made my options very clear and helped me alot.

Benjeet · 19 October 2023

★★★★★ 5/5

Trustpilot

Smooth process! Great agents :)

Daniel Antenyi was amazing, we had our first viewing with him and he was so friendly, polite and helpful. Took extra care to ensure all our questions regarding the property were promptly and accurately answered. We viewed the property 3 times or so and always came with a huge smile. The overall buying process with Portico was pretty smooth and Tara Chamberlain (move manager) always gave us updates.

Melanie · 21 December 2023

★★★★★ 5/5

Trustpilot

Great agent

Great agent, very helpful throughout the whole process - Matt especially!

Jake · 29 May 2026

★★★★★ 5/5

Trustpilot

Great Experience

My partner and I have recently rented a property through Portico and have had a fantastic experience with the Walthamstow. Our estate agent, James Wackett was helpful, informative and made the whole experience run very smoothly. We would very much recommend the company based on our experience.

Lauren · 17 January 2023

★★★★★ 2/5

Trustpilot

As a landlord I reluctantly pulled out…

As a landlord I reluctantly pulled out of a letting because I didn't trust the negotiator, who found to be a glib smart @rse.

Mr · 5 February 2026

★★★★★ 5/5

Google

Found my new place with the help of Elie and Sami. They were both super helpful and actually listened to what I was after. Happy with how smoothly it all went. Will always be working with portico!

Layan · 8 October 2025

★★★★★ 5/5

Google

Elie and Sami helped me find a place that actually suited what I needed, not just whatever was available. Felt like they were genuinely trying to help, not just rent me anything they have. Highly recommend!

سناء · 8 October 2025

★★★★★ 5/5

Trustpilot

Great Standard of Service

Finding a flat with Portico was a great experience in which the entire team were extremely helpful and accommodating. Salman Peerally was extremely responsive and knowledgeable about the property and he kept us informed of all deadlines. Thank you Salman, and the rest of the Portico team, for your assistance.

Arthur · 29 June 2022

★★★★★ 5/5

Trustpilot

Helpful and Honest Agent

Just finished my lease with portico and I had a great experience working with Annie. She was friendly and helpful. Communication was quick and clear throughout, and she made the whole tenancy process feel stress-free.

Kimberly · 9 October 2025

★★★★★ 5/5

Trustpilot

We were extremely happy with the…

We were extremely happy with the excellent service provided by the portico office, in particular Jade Pope, she made herself available to us whenever we asked for help/information, and the whole portico team were polite and professional, recommend anyone who’s looking for estate agent help, to seek out portico, terrific service.

Leah-Holly · 7 March 2022

★★★★★ 5/5

Trustpilot

Exceptional agent

Gergana is an exceptional agent. She went above and beyond to make sure that the property was suitable for me and my family. She helped to maintain a smooth communication with the landlords. I feel incredibly lucky to have been able to work with her.

D · 19 November 2022

★★★★★ 5/5

Trustpilot

I would like to thank the Portico team…

I would like to thank the Portico team especially Daniel,Imran and Natalie for arranging appointments with relevant potential buyers,keeping me constantly updated with the progress and then once again keeping me updated once my sale had been agreed.They are not only business like ,they are polite,courteous and friendly.

Customer · 15 July 2022

★★★★★ 5/5

Trustpilot

Kieran Downey is always a good help and…

Kieran Downey is always a good help and very efficient to respond. He always sort out the problems regarding heating appliances and all very quickly. We’re Tenant of portico since last 7 years and never had any complaints. They look after the tenants in a very good manner. Thank you very much

Silhani · 16 December 2021

★★★★★ 5/5

Trustpilot

Very professional team

The whole Portico team have been incredibly professional. I have rented and since sold a property with them, particular thanks to Daniel on the final transaction. At times it’s been a hard transaction but Portico smoothed this all out, and were always available to help.

Liz · 14 October 2022

★★★★★ 5/5

Trustpilot

Polite

Thanks Michael for assisting me with all my enquiries,Looking forward to my viewing. Once again thank you!!!Lina

Lina · 28 August 2024

★★★★★ 5/5

Trustpilot

Portico sales

Portico, Askew Rd office were great. They kept me informed by email and phone. At all times, during the sales process, I felt supported. Their advice was important. Their calmness, bred of great experience, made what is an inherently a stressful time that much more bearable.

Paul · 16 March 2026

★★★★★ 5/5

Google

Excellent service from start to finish by Elie and Sami. They are professional, transparent, and always available to answer questions. The whole process was smooth and stress-free, highly recommend!

Sandra · 26 October 2025

★★★★★ 1/5

Trustpilot

Spam

These guys will not stop spamming me with completely irrelevant property listings that I never signed up for. I also block every e-mail and they send them from different accounts.

EnGB17 · 23 October 2025

★★★★★ 5/5

Trustpilot

Dishal is my new property manager and…

Dishal is my new property manager and so far he has been very proactive, professional and helpful. He has been easy to reach and quick to respond. There are a couple of issues that have been unresolved since I've moved in but hopefully as he's taken over these will be dealt with quickly. Thanks Dishal!

Olympia · 12 April 2024