Portico London reviews

★★★★★ 4/5

Trustpilot

Received offer for my flat quickly and…

Received offer for my flat quickly and Sean and his team arranged everything very smoothly and efficiently

Gary · 19 May 2026

★★★★★ 5/5

Google

I had a great experience working with Portico. Elie and Sami were fantastic and helped me find qualified tenants within 2 weeks. Super fast and efficient. I will be letting my property out with Portico in the future. 10/10 would recommend

Moustafa · 3 October 2025

★★★★★ 5/5

Google

Would like to say a big thank you to Sami and Elie, today they managed to sort the issues I had in a quick and efficient way. Saved me a lot of time and money. Thanks

Julie · 26 October 2025

★★★★★ 5/5

Trustpilot

Annaliese is the best

Annaliese is the best - I couldn't do without her at Portico.

Mr · 15 May 2026

★★★★★ 1/5

Google

I had a viewing with Elie Sawaya last Tuesday and submitted an offer on the flat that same evening. He did not acknowledge receipt of my offer, so I followed up by email on Wednesday. After receiving no response, I called Thursday morning, and he confirmed he would be sending the offers that day and would keep me updated. I never heard back. When I followed up again yesterday, he informed me that the landlord had chosen another applicant. Separately, I had another viewing scheduled with Elie for yesterday at 5 PM. I left work early and commuted an hour each way to attend. When I called at 5 PM to check his whereabouts, he told me he had cancelled the viewing, yet I never received any notification of this cancellation. During the call, he said he'd call me to reschedule the viewing. He never did. As a result, I’ve lost several hours of time and incurred unnecessary travel expenses. When I raised this with the lettings manager, Sami, he said, "we are unable to reimburse travel costs". Seems like quite an easy step to rectify one of the agents not showing up to a viewing. This experience has made my flat search significantly more stressful and has left a poor impression of Portico’s professionalism. I recommend working with other agencies in the area.

Megan · 25 November 2025

★★★★★ 5/5

Trustpilot

Thank you so much Abbie

Thank you so much Abbie for all your help and advise I have been dealing with a lady at this branch in Leyton she has made this so easy and helped me all the way through

Lesley · 14 October 2025

★★★★★ 1/5

Trustpilot

Dire customer service for landlords

Dire customer service for landlords. Their utter failure to get reliable tenants, failure to chase rent owning (rent has not been paid on time for five months) and inability to respond to calls or emails is remarkable. You can ring and email and get no response whatsoever. Latest joke is an insistence on filing statutory documents when it suits their income projections while ignoring the property owners requests. Do not touch this company if you wish to maintain any semblance of sanity.

Laura · 11 November 2025

★★★★★ 5/5

Trustpilot

Positive experience

Myself & my partner had a positive experience with Tauqeer & James at Portico. He was great in taking the time to show us the properties available and make the process less stressful overall. He was knowledgable and patient which made the entire process much more enjoyable. Special thanks to Tauqeer, James & the team for all the hard work they do.

Zahrah · 20 November 2024

★★★★★ 5/5

Trustpilot

My experience with Portico was great

My experience with Portico was great, I wouldn’t go with any other real estate agent. Paul helped me through all the process of buying my first property and from the first viewing to any other detail he has been very professional and helpful, Caroline and Gareth as well supported a lot with my questions and any other requirements. All the team is without a doubt something you would like to have to back you up when getting through the process of buying a flat.

Andrea · 17 July 2026

★★★★★ 5/5

Trustpilot

Just a great group of people

Just a great group of people, really helpful throughout the process, really recommend them for buying or selling your property especially Gurtegh he is a legend!

Zachary · 26 August 2026

★★★★★ 5/5

Google

I had the pleasure of working with Elie and Sami while searching for a new home, and I couldn’t have asked for a better experience. From the very beginning, they were both incredibly professional, knowledgeable, and genuinely invested in helping me find the right place. They took the time to understand exactly what I was looking for and curated a list of great options that matched my needs perfectly. Their communication was always prompt and clear, and they made the whole process feel easy and stress-free. What really stood out was how honest and patient they were never pushy, always supportive, and consistently going above and beyond to make sure I was comfortable with every step. Thanks to their dedication, I discovered some amazing properties and felt confident in my decision.

Ali · 26 October 2025

★★★★★ 1/5

Google

Absolutely diabolical service. Team are happy to take your money (and very pleasant and efficient when doing so), but incompetent bordering on criminal when it comes to leaving a tenancy... If you want to spend hours of your life being passed around endless email chains then Portico are your people! It is also clear that staff (especially Holly Pearson) play the landlord and tenants against each other to maximise their commission. Certainly ODD that almost all the recent positive reviews are basically copy-pasted from each other, and posted from accounts with very little footprint...

Frances · 18 November 2023

★★★★★ 5/5

Trustpilot

Friendly staff and smooth process

Friendly staff and smooth process. Jodie was very helpful.

Theo · 27 April 2026

★★★★★ 1/5

Trustpilot

Genuinely couldn’t be worse

Even 1* is too generous for Portico. I initially wrote multiple paragraphs detailing their continuous incompetencies and failings throughout my 5 year tenancy, but I will just say this- I cannot stress enough how nothing is ever easy or straightforward with this company. Their lack of respect and complete disregard towards my flatmates and I was astounding at times, and I dreaded having to try and communicate with them anytime the need arose. If you are looking to rent, l implore you to look elsewhere.

ER · 10 October 2025

★★★★★ 1/5

Trustpilot

Appalling

I'm at a loss for words at how incompetent Portico Dulwich have been managing our property. Months waiting for maintenance works to be arranged, rude, dishonest... I didn't think it was possible for a company to care this little about doing a job to even a basic level. Avoid at all costs.

Chris · 29 May 2026

★★★★★ 5/5

Trustpilot

Matt was incredibly helpful and…

Matt was incredibly helpful and receptive. Everything was seamless and it was a very smooth experience.

Ellie · 19 February 2026

★★★★★ 1/5

Trustpilot

This review is for both the Walthamstow…

This review is for both the Walthamstow and Woodford office. If I could give these people 0 stars I absolutely would. They have zero accountability, only give you empty “apologies” by basically going “sorry this happened but you’re to blame“ in short, and are run by people sharing a singular brain cell among them all when you ask them what 2+2=.I had a viewing arranged for the 22nd of July at one of their properties at 09:45. This wasn’t a group viewing, this was a viewing for myself and my partner only. My partner and I kept the person who texted us the appointment details, William Turner, in the loop, informing him that we were lost at 9:51, because we're not local to the area. We found the property minutes later, as we weren’t far at all, and got directions from locals (we’re talking 2 minutes away maximum).I tried giving the mobile number William Turner texted me the appointment details from, but it was a text-only service. I then called the office that informed me of the property viewing, since my first ever interaction with them was over the phone ending in a 2110 number, which differs from their 5255 number, and despite having rung them many times, and speaking to the receptionist 3-4 times, telling me that the agent must be late and she was trying to get in touch with them, I heard nothing back. At no point did that 2110 number call me back, nor did the agent who was doing the viewing, who happened to be William Turner himself. During that time I even called the current tenant, because they put their mobile number over their door bell because it didn’t work, and he said that only the agent had the key, so he couldn’t help us.After waiting for 60-90 minutes my partner and I left, and I filed a written complaint, packed with screenshots and timestamps. I originally emailed the Woodford office because that’s where the 2110 number went back to (went on Portico’s website and cross-referenced the number that way). It was then forwarded over to the Walthamstow office, which took them 2.5 weeks to properly go over my complaint with me. Was there really any point though? No.I was gaslit by Sean Hewitt, where he said it was my fault for ringing the wrong office when I didn’t even know a Walthamstow office existed until I cross-referenced the 2110 phone number on their website, AFTER I left the property. He also said I wasn’t there, and William was there until after 11, there was nobody standing there. The only thing that struck me as weird was that someone was in their car for about 30 minutes on their phone, and then they left. Sean Hewitt seems to be of the understanding that I’m supposed to know what William Turner looks like after a single phone call and a single text from Portico, and that I should’ve tapped the invisible man standing out in front of the property to ask if they were him, yes, the invisible man, because again, no one was there, and when I said that Sean Hewitt still insisted I should’ve spoken to whoever was standing outside the property. Again, there was nobody there.When I asked why the receptionist at Woodford didn’t direct me to the right place, even though she had the details of the flat, of the viewing and of the agent on her system, he just said that because it wasn’t “his office’s” receptionist he couldn’t do anything, and could just inform Woodford to direct people to the right branch in the future. When I asked why William Turner never queried where we were after 10-20 minutes of not seeing us at the building, because apparently I wasn’t there, he said that he had other people to tend to, and made a big deal that my partner and I were 7 minutes late. I'm sorry that we aren't local to the area, Sean. At least we had the basic human decency to text William Turner to let him know we were lost.Sean Hewitt gave me nothing but pathetic “sorry but you didn’t do this or that” apologies, if that’s what you want to call them, and refused to reimburse my partner’s Zipcar journey, as we came from Bow. The fact that he even suggested he would see if there are other appropriate properties and would handle my query personally made me laugh, because not even if hell froze over would I ever consider renting from Portico after this.I will be visiting the office, and I will be singling William Turner out, and I will be sending my outgoing calls log to Portico once it’s available from my provider come the 17th of August so they can see, point blank, all the calls I got from their company, because to, in essence, be called a liar is completely unacceptable. Never deal with this company to any extent.

Anna · 8 August 2023

★★★★★ 5/5

Google

I dealt with Elie and Sami while looking for a flat and both were friendly and patient. Didn’t rush me into anything which I really respected. Thank you portico!

Marwa · 8 October 2025

★★★★★ 5/5

Trustpilot

Letting flats

Letting flatsWe have dealt with Portico for many years. They are now part of a much larger organisation. it is therefor important to have a good contact at the local office. The head of letting Tameen Shahid has been absolutly brilliant dealing with all the queries and paperwork involved in lettings today. Thank you.Tim THC ltd

Timothy · 15 November 2024

★★★★★ 5/5

Google

Let my flat through Portico and both Elie and Sami were brilliant all the way through. They kept me updated on everything and made the process feel really straightforward

Khaled · 3 October 2025

★★★★★ 5/5

Trustpilot

Exceptional Service from Start to Finish

Caroline and her team provided outstanding service in selling our flat. From the initial valuation to securing an offer within 48 hours, their efficiency was impressive. They organized 6 viewings quickly, and their professional photography and prompt listing process kept everything moving smoothly. Caroline's willingness to work outside normal hours and her team's dedication made what could have been a stressful experience completely hassle-free. Highly recommend for anyone looking to sell their property!

Victoria · 17 April 2025

★★★★★ 5/5

Trustpilot

Tommy (The Tank) Taylor

Me and My girlfriend have been looking for our first property together for a while now. Over a period of a few months, we had put offers in for several properties. Unfortunately, we were not successful with any of them, and the process was becoming stressful for us both. (Enters Tommy Taylor on his white horse) I went into the branch in Leyton to enquire about any new properties that might of come available to view. I met Tommy, he sat me down and took the time to understand what me and my partner were looking for in our first home. He made it clear right away that he was not going to waste our time by showing us every property on their books. We viewed a couple of properties with Tommy, it was clear that he knew what we wanted in a home, he took his time to talk to us, to get to know us, and understand our tastes and values are. Within less than two weeks Tommy found us our first home together that ticked all our boxes. From start to finish the process was quicker than expected with Tommy, Bill and the team at Portico Leyton. The team have been brilliant. They made the process very easy for us and provided very good recommendation with Brokers and Solicitors who they work closely with and trust. If you are looking to sell or buy a property, go into Portico Leyton, and ask for Tommy.

Alastair · 24 March 2023

★★★★★ 5/5

Trustpilot

It was a pleasure working with Matt and…

It was a pleasure working with Matt and the team at Portico.

Clare · 20 January 2026

★★★★★ 5/5

Trustpilot

Matt was fantastic

Matt was fantastic, would highly recommend

Hamish · 7 March 2026