5/5
TrustpilotTasks were completed to a high standard
Casey came around to do a few bits and bobs around the house. Tasks were completed to a high standard.
Trusted Agent profile · London
Portico London reviews
★★★★★
1,402 reviews across 3 platforms
5 Clapham Common South Side, London, SW4 7AA
Portico's office in London, at 5 Clapham Common South Side, is rated 4.2 out of 5 across 1,402 reviews on three platforms, including 289 Google reviews rated 4.1.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotHighly recommended
I rented a property for a number of years through the Walthamstow office and then eventually sold. Sean Hewitt dealt with both the rental and selling and I can thoroughly recommend him and his team for always being most helpful friendly and very efficient. He was always at the end of the phone if needed and dealt with any queries I may have had straight away. He also recommended a good solicitor for the sale. Highly recommended branch of portico
5/5
TrustpilotThank you Mia
I had some issues with my flat rental. Mia Walcott-McCormick was very helpful and promptly dealt with my queries and assisted in resolving issues which could otherwise have escalated. Thank you Mia for a professional yet personal service.
1/5
TrustpilotAppalling
Appalling. It has taken us over month to get out deposit back despite approval from our landlord. Disgusting, greedy and incompetent. Give us back the deposit we are rightfully owed.
Agent replied · 17 June 2024
Dear Chloe Carr,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotNick was great throughout the job
Nick was great throughout the job, was helpful and very tidy. Impressed compare to other tradesmen we have experienced.
1/5
TrustpilotAvoid at all costs if you are renting
Rented through their Walthamstow branch.High fees (which were legal then) but slow to fix anything. Refused to fix some things such as the back fence being non-existent. Tried to charge me £180 for my AST rolling over into a statutory periodic. Upped the rent by 10% without fail every 2 years.We were good tenants. Stayed there nearly 10 years. We fixed up the garden (eliminating Japanese Knotweed) and never missed any payments. We kept the place clean and tidy.When it came to the end, they tried charging a checkout fee and back-peddled when I asked if it was illegal (an old template by mistake). They insisted the property should be professionally cleaned by their cleaners, but it wasn't even a good domestic standard when we moved in. We refused and cleaned it ourselves.. They lied on the checkout report claiming that "detritus" was present on carpets and in the fridge. Fortunately I had hi-def video of the whole flat on the date I left (all tenants should do this) and when I suggested they might want to take account of this evidence when setting any deductions they backed down and gave me the whole lot back. Silly them as there was some wear and tear on the place they might have gotten away with, but they just chose to lie.
5/5
GoogleWe found our first flat in London through Portico. They were really helpful and professional. Special thanks to Ivett, our agent, who was very patient with us and took the time to find the right place for us.Thank you!!
5/5
GoogleMy experience with Portico, and specifically with Sian has been very good, staying on top of things and responding in a very fast and professional fashion.PositiveProfessionalism
5/5
TrustpilotAnnie was an absolute delight
Annie was an absolute delight, she reassured me with advice with the current government guidelines and was helpful with the next steps for me and my family. Will look forward to speaking further with her.
1/5
TrustpilotExtremely high Landlord fees
I’ve been using portico as a landlord for a few years now as an agent to let my property. Recently I’ve had a terrible experience. Very slow to update me, the fees for basic items like registering tenants deposit is blatantly multiplied (they charged me £70 whereby it’s less than £20 to actually register it). Also they used to deduct fee’s on a monthly basis. They changed their T&c’s without warning so when my new tenant signed a 2 year contract they deducted 9% up front for 2 years which amounts to 3 months rent! I haven’t received any payment as the tenant pays them directly. Please avoid if you are a landlord. There are so many better agents out there that charge half as much and are much more honest and upfront
4/5
GooglePortico were able to find a reasonable buyer in a very difficult market so overall I'm happy. When I first contacted Portico, the responsiveness was slower than I'd have liked as they were waiting on a new member of staff to join. After that service was excellent: very professional, friendly and helpful. If I had another property to sell, I'd definitely ask for the same agent. Only issue I had was with their handyman, which is run separately to the Clapham branch. They definitely charge a premium but I agreed in the interest of a quick solution. Although done promptly, the work was only partially complete and it took some effort to convince their central office who eventually agreed to charging me half after I provided screenshots of a text conversation. Miscommunications happen, especially during lockdown, however it wasn't handled well and this was the reason for 4 stars rather than 5.
5/5
GoogleAlthough I could write an extensive review on my experience with Portico, as a buyer, I'd rather anyone reading this review to know the following. If it wasn't for the Portico team, that is, Steve, Georgia, Jack, and likely others in the background, I'm 100% confident I would have lost the property. I honestly think they went above and beyond what I'd typically expect from an estate agency. I most definitely would not hesitate to use Portico services in the future or recommend them to anyone looking to buy, or sell, their property.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotExtremely happy with new property manager
We recently had Alice Franco Do Amaral come on-board as our new property manager and since then our experience with Portico has been overwhelmingly positive. Alice came straight in, inheriting a long-running issue from her predecessor, who hadn’t been providing an adequate service. Alice, though, has been brilliant from the get-go: she is patient, an excellent communicator, never goes missing, and, most importantly, gets things done. We are very grateful for the work she’s done on our behalf so far.
5/5
TrustpilotNew property manager Alice
New property manager Alice took over looking after our property just a few weeks ago and yet, she has been so efficient and brilliant at sorting out issues that normally drag out to months and months. So greateful to Alice for the way she understands the issues, takes ownership, finds providers and coordinates with the owner. She is clear and timely in her communications. She always follows up and makes sure issues are sorted. We are really impressed and greatful.Kristina
5/5
TrustpilotVery communicative and helpful
Samuel is helping me find a property in Walthamstow. He's great at staying in touch and sending over what we might be interested in. Fingers crossed he can help us find the perfect next home!
1/5
TrustpilotVery poor agents
Very poor service. We had multiple issues throughout our tenancy and had to threaten with ombudsman to get things sorted. This started at the beginning when the agent tried to trick my foreign partner into a lease without any break clause and lasted to the end of the tenancy when the agent then took an excessively long time to sort out deposit arrangements (>40 days to provide a breakdown of intended deductions). We only got the ball rolling again when we threatened to sue. I highly doubt they were transparent with our landlord either, as we had to frequently go through our neighbor who knew him to get things done. Never have I seen such a poorly managed estate agency (and I have seen many). Landlords, tenants, buyers and sellers should all stay away, they will cause you more stress than you need.
5/5
GoogleSian helped us out massively so thank you to her!! Experience was quick and easy, and she was always quick to return our emails. Thanks!!
5/5
TrustpilotIt can be a stressful experience…
It can be a stressful experience searching for a new home but Portico Property were great, with a special thanks to Magdalena from accounts who was extremely helpful. I highly recommend Portico Property!!
5/5
TrustpilotSharon Chebrot deserves a special…
Sharon Chebrot deserves a special mention for her help dealing with the local council and the Landlords Licencing system, very helpful and efficient.Megan Buchel is always thoughtful and very efficient, excellent at problem-solving.
5/5
TrustpilotThank you Mr Salman!
Excellent service from Mr Salman. He helped us to find perfect place to rent and made the whole process very smooth. He was very professional and helpful through the process. Strongly recommended to anyone! Thank you very much Salman!
Agent replied · 17 June 2024
Dear Ahmet,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotAbsolutely rubbish today because of…
Absolutely rubbish today because of them me and my kids are homeless for next 3 days and the audacity is that they want me and my small kids to stay at the place where painting of house is in process which we will been informed earlier will be minimal however its alot
5/5
TrustpilotI would like to say a big thank you to…
I would like to say a big thank you to Annie for being very helpful and reliable during the rental process. Do not hesitate to contact Annie at Portico.
5/5
TrustpilotI had my renewal contract with Mia and…
I had my renewal contract with Mia and she was very king to assist with all the process.Everything was very easy and i would like to say thank you one more time Mia for your support.Marius
5/5
TrustpilotThanks Dominic!
As a buyer, I guess you have to just hope you’re getting a good estate agent as many out there in the market don’t seem to care much but I was lucky enough to get Domininc from the Hammersmith branch, who was just a star. He kept me informed throughout the entire process, super proactive, quick to respond to emails, always willing to help and, again, quite fast to come back with answers. I honestly wouldn't think twice before reaching out to him if I were to sell my flat or look for another to buy.
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Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
