5/5
GoogleSian was super helpful in helping us find a flat to rent, and has been so helpful in answering our (countless) questions as it was our first time renting!
Trusted Agent profile · London
Portico London reviews
★★★★★
1,402 reviews across 3 platforms
5 Clapham Common South Side, London, SW4 7AA
Portico's office in London, at 5 Clapham Common South Side, is rated 4.2 out of 5 across 1,402 reviews on three platforms, including 289 Google reviews rated 4.1.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
TrustpilotMoved into a new fabulous property
Moved into a new fabulous property, Filiberto managed everything whilst I was away on holiday and now on our return we can finally say we’re finally Home. Thanks Portico, but most importantly, thanks Filiberto.
1/5
TrustpilotWorse experience in Ilford branch
Jazib and manager in Ilford agency Worse experience in Ilford branch They are thief, getting your money for deposit and after they don’t even care to answer when you are calling. They get your money and instead of helping they are wasting your time and leave you without money and property. the manager from Ilford refused to provide contact for complaining or contact for head office. I wish they enjoy this money for this Christmas as I will consider as giving for charity.
5/5
TrustpilotPortico have provided an excellent Service
Portico have provided an excellent service to us over the past few months taking or sale to completion. Special thanks to Sean & Sanyah for there follow up on all our queries ensuring a smooth process
5/5
TrustpilotGood experience
Samuel was very friendly, helpful, and easy to get hold of. He made himself available to show us the flat at times when we could both make it, and would always follow up the next day
5/5
GoogleI can confidently recommend Ivett from Portico, Clapham Common office, who was extremely polite, professional, sympathetic and brilliant in everything. We are all extremely pleased with the service provided and will be recommending her and the company to friends and family
5/5
GooglePortico has helped us rent our flat in Clapham on both Airbnb and long term rental and eventually helped us sell our property as well. They are super responsive and professional - I wouldn't hesitate to use them again in the future.PositiveResponsiveness, Quality, Professionalism
Agent replied · 17 June 2024
Dear Rachel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery efficient and very communicative
Ieva is very efficient and very communicative about any problem and seeing it through to a highly satisfactory outcome.Absolutely meeting my expectations of a real estate & maintenance company of this magnitude if not over. (Portico)
5/5
TrustpilotWe want to thank you Samuel for all…
We want to thank you Samuel for all your support, you been amazing on all the process and you deserve all the best. Thanks once again and we wish you all the best because you deserve it
5/5
TrustpilotI have dealt with Spyros over the last few years
I have dealt with Spyros over the last few years with renewal of my rent agreement. He has always been extremely helpful, friendly, professional and caring. I would certainly recommend him to deal with rentals.Maxine Fisher
5/5
TrustpilotGreat Service _ Accounts team_Always friendly and professional
Strongly recommend. Very professional and accounts team always helpful. Especial thanks to Kurmanjan who always being very helpful and quick in responses even if it is not her part of the job, she will find the way to help.
1/5
TrustpilotRudeness beyond limits!!!!!
Portico staff has been rude and totally unprofessional. One of their staff members just hung up on us! We have been dealing with them ever since we left our rental. They do house checks, weeks after you left the property and with no one present( no witness) and hold your deposit for reasons that take months to justify, as we are not in the property any longer! Rude staff- Incompetent management- Unethical business in general, particularly when staff takes the rude liberty to hang up on you !!!!!!! DO NOT WORK WITH PORTICO _
5/5
GoogleVery happy with the speed of the move in from viewing. The property is everything I wanted, the agent Flora was always helpful, kind, informative and very professional. Would recommend her to my friends.PositiveProfessionalism
5/5
GoogleGeorgia made the process of buying my first home as smooth as possible, she is by far the most responsive agent I encountered throughout my search process and would like to thank her for all her help !
5/5
TrustpilotSean Hewitt is the reason we still use…
Sean Hewitt is the reason we still use Portico. He is a great letting agent who who always goes above and beyond. Even sorting out tenants, virtual viewings, property maintenance and zoom call during CoVID. Highly recommend him
5/5
TrustpilotThe Portico Experience
Whilst I ended up neither buying or renting from Portuco, Samuel was super lovely and generous with his time, his advice and his humour! If I’m on the hunt in the future this is certainly where I’ll head.
5/5
TrustpilotAlways a pleasure to work with!
Spyridon, Romona, Lara and the team are always a pleasure to work with. They have been our client for a while now and we have built up a great relationship with them. Would highly recommend Portico and their team!
5/5
TrustpilotStress free Check Out
After experiencing a difficult End of Tenancy with my previous property I rented, Simon Martin, Portico's Inventory manager, made the checking out process so much less stressful than expected this time around. Everthing was explained in full to me.
1/5
TrustpilotPortico are terrible and rude. immoral and unethical and go to all lengths to find ways to extract money from landlords even when you are not in the contract with them.
Portico are terrible and rude! They do not explain their processes deliberately so they can add extortionate prices on top of what has been agreed and threaten with legal action and court. They sneakily phone tenants although you are no longer in a contract with them which is very unethical and morally wrong so they can see if the tenant is still there so they can sneakily charge you finders fee although the contract has ended. They will then threaten you with court unless you pay them all this money. They have immoral and unethical and go to all lengths to find ways to extract money from landlords even when you are not in the contract with them.
5/5
TrustpilotI highly recommend Charlene at Portico…
I highly recommend Charlene at Portico estate agents, she has been very professional and helpful in arranging the renewals of my fathers flat, her prompt answer to all my questions has been appreciated. Overall a great point of contact.
1/5
TrustpilotPortico employee road rage
Very negative experience with one of Portico's driver's (male) road rage physically threatening me (small female) with his car whilst I was trapped in a cul de sac trying to park. He then proceeded to call me a ******, hand gestures etc. Was very upsetting.Upset but understand that these things happen, I was more disappointed by Portico's response after I reported the incident to them. I hoped they would have a word with the driver so no one else would suffer similar but was met with only lip service.
1/5
TrustpilotIgnoring my calls and emails constantly
Portico have consistently ignored my calls and emails when trying to enquire into multiple different flats around east London, I’ve left many voicemails and continue to be ignored and not called back despite the singular time I actually got through to a real person I was told I’d be called back later that day with details to arrange a viewing. Writing this review in the hope they see it and sort it out
5/5
TrustpilotQuick great friendly service
Quick great friendly service Thank you to Michael and the tean
5/5
TrustpilotBest service we have encountered. Brilliant Estate Agents.
Brilliant and highly recommended!!Having had many bad experiences with many Estate Agents, therefore I admittedly went into this process with my guard up and I had very low expectations. However Bilal, Daniel, Alannah and the Portico team have been amazing from start to finish.Throughout this process they have been fast and responsive to any query that we had but also to my frequent requested changes.They enabled me to achieve a higher price than I anticipated and exceed the ceiling price of the street.I had a number of unscrupulous local Estate agents telling me that Portico had called it wrong however the house sale went through seamlessly and we could not have been happier.If you are considering a sale in the area I would recommend using Bilal, Daniel and Alannah before anyone else locally, noting that I still have a few rentals in the area and have thus experienced many of the others poor level of customer service.
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