Portico London reviews

★★★★★ 1/5

Trustpilot

I have terrible experience with PORTICO

I have terrible experience with PORTICOWhen we made an offer we want £50 reduce and install internal door lock for extra security. and member of their staff yes landlord accept our offer.so we organized all process to move in to pass reference something like this. However only one day before they just said to me we need install internal door lock ourselves Also they said in person this flat comes with car parking even I asked twice however they suddenly change no parking come with this flat.I asked to fix things which is not working but they don't do anything more than a week Just ignore. avoid this company.+ additional informationthey just report this review instead of find out solution.I think they just report when customer left one star review. once you sign with them they never fix your problem asap please avoid. Even there is one racist rude manager said I don't know well because I'm immigrant ...

Dino · 29 October 2020

★★★★★ 1/5

Trustpilot

I useed to SO happy with Outlook but…

I used to be SO happy with Outlook but since they rebranded to Portico,it's been a nightmare. From no support with rent collection (late every month causing me financial distress), bailiff knocking at my door as the tenants have not paid the council tax, to canceling check out report and then charging me for it! DISASTER!

Natalia · 19 October 2023

★★★★★ 5/5

Trustpilot

Good service

Portico has been dealing with our property for a couple of years and we have been very happy with their service. Spyros has been particularly helpful managing our recent contract renewal.

Sarah · 22 January 2021

★★★★★ 5/5

Trustpilot

Professional and Helpful

We have worked as a contractor for Portico for a number of years and they remain one of our most professional and dedicated clients. Great communication between ourselves and all areas of the business really help ensure our day to day tasks run as smoothly as possible. Special mentions must go to Simon Martin and Kristian Muzzelle. Their flexibility, eye for detail and professionalism have been the cornerstone of our successful working relationship. We couldn't recommend them highly enough.

Capital · 14 January 2021

★★★★★ 1/5

Trustpilot

A hole in the wall and illegally held…

A hole in the wall and illegally held depositWe've had a horrendous experience with these estate agents, specifically Portico Islington, who have created problems at every turn and then been hopeless at offering solutions, I cannot implore interested individuals more to look elsewhere. We have been left with a literal hole in the wall for 3 months as a result of their incompetence, moved into a flat with broken blinds and lights which were either broken or simply inappropriate and after 2 years never received an inventory. However, the cherry atop the cake is definitely our current ongoing problem, where they hold several thousand pounds of our money without explanation a week beyond the contractually agreed date of return, which is illegal! I cannot say it strongly enough, avoid this painfully hopeless estate agents like the plague.

William · 7 October 2020

★★★★★ 5/5

Trustpilot

Meeting with Sean

Sean was extremely friendly and informative when he came round to veiw the flat. He gave excellent advice on my current situation and i'd highly recommend him to anyone seeking help regarding property.

Jack · 25 June 2020

★★★★★ 4/5

Trustpilot

Letting agents

I own one flat which I let out in South London; I have been using Portico as agents for several years. I have found them generally efficient. Alina-Maria Vicol keeps the accounts impeccably. The lettings side have kept the flat rented almost without a break, and I have had no problem tenants so far. The maintenance side occasionally needs prompting but they have solved all the issues they have had to deal with including complete refurbishment.I would recommend them.

Willie · 8 January 2021

★★★★★ 1/5

Trustpilot

Holding deposit hostage due to incorrect check-out report on their end

Normally, I'm not one to write reviews but Portico (London Bloomsbury Office) are absolutely ridiculous. After moving out of our rented flat a month ago (August 2020), we received a check-out report which was clearly incorrect as it was dated 2019. We contacted Portico and explained that it was the wrong report, but we were told that it had already been sent to the landlord and we should just wait to see what they said. The report provided showed many issues with the way that the flat was left (presumably by the tenants before us) and so it was inevitable that the landlord would come back with deductions (approx £500) off our deposit. Again, we contacted Portico to explain that the report was incorrect and we were told that "they can't do anything about it as this is the only check-out report they had"!! We are still in the middle of sorting this out and trying to get them to release our deposit as well as send us the CORRECT check-out report but I'm not holding my breath as it has been over 2 weeks since this mess began! We used Portico's cleaning services for our end-of-tenancy clean which was extremely overpriced to begin with, but we thought we'd play it safe by using the recommended services so that they wouldn't have any complaints. We have the check-in report which contains many of the damages listed on the incorrect check-out report, but we should NOT have to argue the deductions which are based on the wrong report!! So to anyone looking to rent in London, learn from my mistake and AVOID PORTICO ESTATE AGENTS.

Bambi · 30 September 2020

★★★★★ 5/5

Google

Friendly and professional service from Nattalei, prompt responses and very helpful with all the extra move in logistics, from key collection to utility bill set ups!

Isabelle · 22 August 2023

★★★★★ 1/5

Google

Disappointing, misleading, unprofessional, and late.

Shadi · 16 October 2024

★★★★★ 5/5

Trustpilot

Thank you Molly, a very professional agency.

I have recently moved into a rental property through Portico and I've been very pleased with the level of professionalism I've received throughout arranging the tenancy. Molly our letting agent has been very on the ball with everything, great at communicating and I've never before had such a smooth move-in process to a rental property; keys were ready for collection on time, the property had been thoroughly cleaned and checked over with the necessary improvements and repairs made in advance, and I've felt informed of everything from start to finish. Repair work was needed a few days in and this was promptly arranged, and the contractor also showed us great service. It is very nice that Portico is a local agency and it feels like they would be on-hand for any issues.

IW · 26 August 2020

★★★★★ 5/5

Trustpilot

We have been with Portico (previously…

We have been with Portico (previously Spencers) for many years now and have received great service from the team especially Helene in the Accounts department who is always very helpful.

W · 23 February 2021

★★★★★ 5/5

Trustpilot

Thanks to Dominic for his assistance…

Thanks to Dominic for his assistance during the process of moving houses. He was brilliant, supportive and provided me with all the details in a timely manner :)

SuperMario · 21 July 2021

★★★★★ 5/5

Google

Sian was great to deal with and made the whole process extremely easy. A great help. Would definitely recommend using their services.

Cian · 18 June 2022

★★★★★ 5/5

Trustpilot

Anthony is a pleasure to work with

We have been working with Anthony on various projects for Portico. He always provides an exceptional level of service and assistance. Pleasure to work with him. Highly recommended Property Manager.

WesTec · 29 January 2021

★★★★★ 5/5

Trustpilot

Thanks Samuel - highly recommended!

Samuel has been great - courteous, helpful, excellent communication and quick to respond to our questions. He has made the process of renting in London during the stressful time Covid-19 feel easy.

Ellen · 14 July 2020

★★★★★ 5/5

Trustpilot

Portico are an efficient and outstanding service provider

Portico are an amazing company with well knowledge staff and offer an outstanding service.I work with their inventory department on a weekly basis and Portico inventories are the best on the market. They know exactly what they are doing, reports are detailed and returned quickly.Portico fulfil my requirements and needs, queries / questions are answered quickly and efficiently.I would not use any other inventory service and regularly recommend Portico to my clients, family and friendsOutstanding service all round.

Samantha · 26 January 2021

★★★★★ 5/5

Trustpilot

Adelina from Accounts is always on the…

Adelina from Accounts is always on the ball and gets back to me so quickly with any request. She is professional and polite an do highly recommend her for deaings.

Consumer · 18 January 2021

★★★★★ 1/5

Trustpilot

Absolutely despicable company

Absolutely despicable company. We are currently trying facilitate a new tenant taking over the room of another who has had to move out due to the pandemic. The Tenancy Act 2019 allows for the variation costs exceeding £50 if they are "reasonable". Does this seem reasonable to you:£72 referencing fee (fees for these were scrapped in 2019)£136 for 4 hours work (£17 per hour PLUS an additional £17 per hour because of their "Zone 1 office" (???)£180 for in-house lawyer to "redraft the deed" (i.e. change the name)Total £388Having highlighted that much of what they are suggesting as "fees" are just simply illegal under the Tenancy Act 2019, they refused to reduce the fees.I have never come across such disgraceful customer squeezing in all my time in London. They are fully aware of the financial difficulties of the outgoing tenant and are conducting themselves in a deplorable manner. A revolting company. 0 stars. Avoid at all costs

Ed · 2 July 2020

★★★★★ 5/5

Google

Ivett was very kind and professional. She answered our queries quickly and efficiently, every single time. Great service overall, especially in these difficult times. Thank you!PositiveResponsiveness, Professionalism

Eva · 28 August 2021

★★★★★ 1/5

Trustpilot

Really bad

Really bad. We stayed in a property managed by them from November 2018, to May 2020 and neither of us will NEVER consider them again. In fact in our property search going forward we actively disregarded any property managed by them even though they otherwise met our requirements. The list of why is long, but for example we stood without a working shower for 6 cold winter months despite us flagging the problem within the first week of us moving in. In general the service has been appalling and we’ve had our agent switch upwards of 6 times in the 18months we stayed there without any notice and resulting in unreturned emails for weeks... Just don’t use these guys. It’s not worth it.

Astrid · 27 May 2020

★★★★★ 5/5

Trustpilot

A great experience

Lady was great, start to finish. Everything was completed really quickly and Lady was always available to answer any questions I had.

Tom · 8 May 2022

★★★★★ 5/5

Trustpilot

Excellent customer service and very…

Excellent customer service and very professional. Magdalena is very helpful, friendly, supportive every step of the way and quick to respond to all my queries. Pleasure to deal with.

Olivier · 27 January 2021

★★★★★ 5/5

Trustpilot

James was so professional

James was so professional. His work was spot on. Thank you 😊

Charmaine · 9 May 2023