Trusted Agent profile · London
★★★★★
1,394 reviews across 3 platforms
5 Clapham Common South Side, London, SW4 7AA
Portico's office in London, at 5 Clapham Common South Side, is rated 4.2 out of 5 across 1,394 reviews on three platforms, including 282 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleLetting agents lie about mould and damp presence continually in emails and phone calls. Totally incompetent company. Avoid if possible
Dear John Mcvea Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotPainless experience
Bilil was very patient with our probate property helped out enormously when he could and kept everyone up to date, a rare breed
5/5
TrustpilotOutstanding!
I have worked with Sean for several years. He is the best at what he does. He has always found me quality tenants and he has managed the flat impeccably. He responds quickly and efficiently and is always available to answer any queries. Best agent in town. Thanks Sean!
5/5
TrustpilotCasey was great today
Casey was great today. He completed all the tasks we had in a timely fashion and did a sterling job. Really appreciate the good work and highly recommend. We are based in Clapham.
5/5
TrustpilotExcellent communication
Excellent communication, really knowledgeable, process was easy. They always had an answer to my questions. They made what could have been a stressful situation really really easy.Thank you Salma!!
5/5
GoogleI had a very fluid and fast experience with Flora and her team at Portico. All the stakeholders involved were very reactive and we can see that there is a nice flux of information between them all. Very professional!!
5/5
TrustpilotExcellent customer service when buying our new home.
When buying our new home Mr Sean Hewitt and his team were absolutely first class throughout the whole process. Our sincere appreciation to them for making such an important purchase go through so smooth and easy. Excellent customer service and we highly recommend them.
5/5
TrustpilotIeva Sarkovska at Portico
Our Property Manager, Ieva Sarkovska at Portico, looks after 2 properties for us. Ieva has always been very helpful and efficient in taking care of the small issues that crop up from time to time. I can recommend Ieva and Portico to manage your N London properties.
5/5
TrustpilotProffesional service
Portico has managed my property for many years now. I have always found Sean and his team highly efficient and professional. I sleep well at night knowing my property is well managed and the rent is always transferred to me on time. Highly recommended.
1/5
TrustpilotMust be very be careful with them
At the begining of the tenancy: they been quite helpful until we got the keys. However, we found out some problems with the flat (hole on the wall, unfinished flooring,..) and they was not bother to check and repair.During the tenancy: I reported problems with lights, door lock, .. - they never come to fix.They always want to view the house on the same day without notification in writing. When they came in, they did not take their shoes off the carpet - How professional they are.At the end of tenancy, they tried to charge us £5k for damage without any reasonable grounds - the adjudicator, of course, did not allow them to do that. And He reduced the amount from £5k to £0.00They even tried to charge us £138, the fee to change the door lock which was repaired by the neighbor, and again adjudicator made them to charge us £0.00 instead.I would advise tenants need to be careful when dealing with them. If you can, JUST STAY AWAY FROM THEM!!!
5/5
TrustpilotProfessional and down to earth, perfect balance.
Sanyah was a pleasure to deal with from the outset, very professional and down to earth so a perfect balance.Sean was also brilliant, kept us up to speed as the process moved along. Fantastic! I would highly recommend Portico, without a doubt.Thank you both for all your help, Victoria & Ian
1/5
TrustpilotReally odd experience with them
Really odd experience with them. I was initially in contact with Meera about viewing a property. Viewing was cancelled and despite me following up several times I received no response neither by email or phone. Poor customer service and surprising from what I thought was a reputable brand.
1/5
TrustpilotCriminals that want your deposit…
Criminals that want your deposit careful of Natalie. The deposit team are not the messenger, they advise the landlord.Asked for my deposit a week ago and was ignored until I put in a request to DPS then they came out of the wood works. Demonstrates a lot about the company, they were willing to ignore me until they had to. My recommendation do not pay your last month, they will take your deposit anyway.
5/5
TrustpilotMr Sam Johnson has been such an…
Mr Sam Johnson has been such an important part of our family finding our new home. Nothing is ever too much and he is always available if we need him. Even in these difficult times with the virus he has gone above and beyond for us. True gentleman.
1/5
GoogleDodgy Staff members , I will never trust Portico Estate Agents! Unethical people in the business with no Morals or Values!
Dear Devi Seewooruttun, We appreciate your feedback and thank you for taking the time to let us know about your experience however we believe this matter relates to a personal dispute that is not directly related to Portico. Kind regards, Customer Care Team
5/5
GoogleI have absolutely loved working with Portico. Ivett who found me my new home is just brilliant! She always gets back to me super quickly and answers my millions of questions. Would definitely recommend Ivett and Portico for your next move!PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotKieran Downey at portico team in Ilford…
Kieran Downey at portico team in Ilford has been an amazing help with arranging some recent redecorations needed at our flat. Special circumstances made it much harder than us usual to arrange with the tenants, and so we are extremely grateful. Many thanks Kieran!
5/5
TrustpilotProfessional service from Portico
I used Portico for lettings and have to say I got an excellent service. They simply asked what I wanted rather then just do as they pleased . A special thanks to Annie and Filberto from the Woodford Green branch. I would definitely recommend Portico.
5/5
TrustpilotHey there
Hey there! I just want to highlight that I was offered the opportunity to see a couple of apartments and the service I received was great since it was personable and honest.Flora Eshagzadeh was clearly client-centric with brilliant communication skills and her organizing viewings were fantastic.
5/5
TrustpilotI used Portico to rent an apartment
I used Portico to rent an apartment, the service provided by Annie Munday is professional, she is kind, friendly and always keeps in touch with clients to help them choose the house they want.I recommend the Portico agency and especially Annie for their quality services!
5/5
TrustpilotThey were really helpful even though I…
They were really helpful even though I was a bit late they still took time to help me. Great service, will recommend to everyone.
Dear AndreiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotSamuel Johnson and Sanyah Rashid were…
Samuel Johnson and Sanyah Rashid were fantastic to deal with when renting my first property. Both were very helpful in guiding me through the process and accommodating for my requirements. Very timely when dealing with inquiries and made sure I was well-informed before making a decision.
5/5
TrustpilotA big thank you to Saeeda who has…
A big thank you to Saeeda who has really gone above and beyond resolving all of the issues we’ve had in our flat throughout the tenancy. She had really turned around a horrible and stressful experience into a positive one. Wishing her all the best.
5/5
TrustpilotCan’t recommend highly enough
We just bought our very first property with Portico in Clapham and we can’t recommend highly enough. The whole team was helpful, responsive and patient throughout. Everyone is so friendly and easy to talk to, not to mention highly professional. Many thanks to everyone who was involved - Bella, Holly and Kate!
Dear Lee,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
