Trusted Agent profile · London
★★★★★
1,394 reviews across 3 platforms
5 Clapham Common South Side, London, SW4 7AA
Portico's office in London, at 5 Clapham Common South Side, is rated 4.2 out of 5 across 1,394 reviews on three platforms, including 282 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotHappy Papy
I have just rented a flat with Portico Walthamstoe and had a great service from Tauqeer and James from Start to finish Thanks guys 5 stars
Dear PapyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Tauqeer and James a 5 star rating! Many thanksCustomer Care Team
2/5
GoogleLettings agent couldn’t be bothered to look up if a property for sale had come on the market whilst her sales colleague was out of the office … not her job, great teamwork!
Dear Nick Kp, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
TrustpilotIf you are a tenant/ renting RUN!
This was our worst experience whilst renting in London for this past decade. In summary communication with the Shepherds Bush team was always awful with delay responses to issues (4 weeks average - including not having hot water in one occasion). No answering phone calls or returning them after you leave voicemails. & Took us 2 months to have our deposit back.Our exit experience was the worst. When we tried to give notice within our break clause there was no answer on the phone or responding to our notice email until a few days later we spoke to someone in head office. Miscommunication within the teams and clear failures in internal processes as well. Providing notice in June we were then contacted offering a renewal with a 12% rent increase in July. We were having views from potential new tenants with Portico that week! We then had to chase our check out report and took 3 weeks to receive it and no one followed up after this. By then we had instigated a dispute with TDS and instead of acknowledging their fault we got as justification that they couldn't locate our original check-in report or the location of where our deposit was being held. Unacceptable! But also, should they have asked, I could tell them that.
5/5
GooglePortico sold my flat for over the asking price, and within 10 weeks of contacting them we completed. Holly Pearson was excellent, coping with all the issues that arose dealing calmly and professionally at all time. This was carried out during Covid and lockdown. Many thanks for a great result.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotThe team have been amazing
I could not praise this company more 10 out of 10They have been very professional throughout my dealings with them .From instruction it was just a few days to find new tenants , then sort out all the checks , the whole process has been Great Thank you Sean and his team
5/5
TrustpilotDeductions from deposit
I needed advice regarding deductions to be made from a tenant deposit for damage. Natalie Banton helped me with this and provided exactly the right expertise. Natalie provided practical and clear guidance and also gave me an indication of how TDS would view any deductions, which really helped me come to a decision regarding how much I should deduct for damage.
Dear Poojyd,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSean Hewitt has been amazing over the…
Sean Hewitt has been amazing over the past ten years he has helped me to no end with managing my property and I highly recommend him.
5/5
GoogleSian and team helped secure housing for my international transfer from New York to London. They facilitated as smooth a process as possible despite covid restrictions and the quiet holiday season. They were professional and responsive throughout - I'm satisfied with the service they delivered overall.
5/5
TrustpilotI used Portico agency to rent a house…
I used Portico agency to rent a house in Woodford , the service provided by Annie Munday is professional, she is kind, friendly and always keeps in touch with you till you get satisfied. She is a star with high comunication skills .I recommend the Portico agency and especially Annie for their quality services!
5/5
TrustpilotNew to England
We recently arrived from South Africa and were lucky to have met Annie Munday. She went beyond with us and helped us every step of the way.We will most definitely recommend Annie and Portico. A total pleasure to deal with an agency and consultant so dedicated.With heartfelt thanksIan and Helene Camissar
4/5
TrustpilotFulham Portico office (Molly Derbyshire)
Molly was very helpful and diligent both helping us find our new flat and during the letting process.She paid attention to our requirements and tried to provide a series of potential candidates, always proactively checking with us both via phone and email.Her understanding, warm and down to earth attitude was something I would like to highlight.
5/5
TrustpilotI recently viewed a number of…
I recently viewed a number of properties with Portico Property and my experience was extremely smooth. Jodie especially went above and beyond and her knowledge and warming nature is what made our experience so smooth. Thank you!
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Listened to our every need, kept us up-to-date on every stage of the process. Friendly, professional and would highly recommend Daniel, Imran, Adam and the team to sell your property.
5/5
TrustpilotHappy Customer
The staff at Portico are amazing and very helpful, I couldn’t thank them enough! James really helped me and is still helping me find somewhere to rent. Would recommend using them
Dear AlixCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving James a 5 star rating! Many thanksCustomer Care Team
5/5
GoogleI would happily recommend Portico to anyone looking to let. They were accommodating, responsive and reliable. I would like to especially mention the services of Sian at Portico's Clapham office. Sian was fantastic and went above and beyond when helping me with my recent move.
1/5
TrustpilotIf I could give 0 stars I would
If I could give 0 stars I would. Not a single thing went smoothly before during or after our tenancy. We moved out over a month ago and have neither been checked out nor provided with contact details for those responsible. Just 'we'll chase that for you' we are now seeking intermediaries to represent us in this issue. Absolutely dreadful
Dear Cat Cattermole,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
5/5
TrustpilotCredit to Simon for his efforts to make the process run like clockwork.
Pro Property London has been a contractor for conducting Portico's inventories since 2015. Simon and the team are friendly, pro-active and helpful in sorting issues when they arise. It's lovely working with clients who value the service we provide - Credit to Simon for his efforts to make the process run like clockwork.
5/5
TrustpilotVery helpful
I asked for a valuation, got immediate response and excellent service. Sean was prompt, efficient, warm, clear in his explanations, speedy in follow-up paperwork and very helpful, providing me with useful supporting material. I felt fully informed and in no way pressured. Should I decide to go forward I will definitely be back in touch.
5/5
TrustpilotThank you Portico Walthamstow
A huge thank you to Claire and Sean in the Walthamstow office for their patience, care and attention in getting my property sale & purchase over the line. While other estate agents were impossible to get through to, Portico were always available and willing to help. Well done and thank you.
5/5
GoogleIvett Karman is one of the best in the area for sure. I had several viewings in the past few days around Clapham and most agents just wasted my time with properties absolutely not suitable for my needs. Good to se that someone is listening what you want and actually helps you to find the right property.
1/5
TrustpilotUntrustworthy and incompetent
Really poor service all round. I have, thankfully, now moved out of their property. But, if you are unfortunate enough to be about to start renting from these estate agents, be aware of the numerous dodgy practices they will attempt.They will firstly pressure you into signing a "no-deposit scheme" in order to secure your property. Which although it would be illegal to outright force you, they make it abundantly clear that you will not get the property unless you sign up for this £60 a month charge. If you attempt to request a conventional deposit, as you are legally entitled, they will tell you this is likely to be a dealbreaker for the landlord who will look to the next applicant. Now, purely coincidentally I'm sure, they receive a large cut of this monthly premium for each unfortunate tenant they successfully refer.Additionally throughout the process you will be pressured into signing up for, Portico sourced, contents insurance. They will be deliberately vague in specifying whether you are legally obligated to sign up (you are not). Going so far as to state that the landlord is insisting upon it (despite it making no conceivable difference to them). Now weirdly, they also get a cut of this money. But I'm sure that's not a factor in why they attempt to pressure you into another needless expense. They must just be concerned for the safety of your possessions in their overpriced properties...They will also demand from you completely ridiculous amounts of personal information, which I have never been asked for before or since.Add to this that they are completely disorganised, uncommunicative, consistently slow to address maintenance issues and generally incompetent and you are left with a pretty dreadful experience. Best avoided if at all possible.
5/5
TrustpilotThe sale was complex and complicated
The sale was complex and complicated. It spread out over two years, whereby buyers were ill and dropped out, or buyers fell away for other technical reasons. The guys were totally professional and persevered. 100% top marks to Samuel, Densel, and finally assisted by Irene. I would recommend these guys without a doubt.
Dear ChrisCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI have just had the best experience…
I have just had the best experience with Portico Battersea and my agent Jodie. After renting in London for 15 years, this has by far been the smoothest experience with an estate agent to date!!
5/5
TrustpilotI had my viewings with Samuel who was…
I had my viewings with Samuel who was great, really efficient, friendly and quick at getting us the answers we needed. Then Sean was dealing with us and he was absolutely amazing. Extremely professional, good fun, patient and understanding and did whatever he could to help! I would highly recommend him. Thank you guys!
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Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
