Trusted Agent profile · London
★★★★★
1,394 reviews across 3 platforms
5 Clapham Common South Side, London, SW4 7AA
Portico's office in London, at 5 Clapham Common South Side, is rated 4.2 out of 5 across 1,394 reviews on three platforms, including 282 Google reviews rated 4.1.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotDuring my search to rent a property
During my search to rent a property, I was frustrated as I always find moving difficult. Lady was a great agent and made the process easy, she supported me with my search and found me the perfect property to meet my requests. She was very professional and polite throughout and I will definitely be using portico going forward.
5/5
TrustpilotBrilliant
Salman was really helpful and made the process of finding a flat so much easier for me and my friends. Great customer service here
Good morning,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent Customer service
Portico have been managing my properties and I must say that I have received excellent customer service so far. They have found good quality tenants who have been in my properties for a while now. Andriana is a great asset to the company, she is always happy to help with any queries and very knowledgeable. Would definitely recommend Portico to any landlords out there!M. Nguyen
5/5
TrustpilotExtremely impressed with Portico as a…
Extremely impressed with Portico as a company and in particular Christos Athanasiou. The most approachable and professional agency I have used. I have just made a major relocation from Southampton and Christos made the process so seamless. This has made the entire experience less stressful. Christos is extremely supportive, reassuring and communication has been excellent and efficient throughout. Highly recommended.
5/5
TrustpilotProperty management
I have used Portco for over 7 years as a landlord. Property manager Alice Franco Do Amaral has been so helpful whenever I put in a request for works to be carried out on the property, she keeps me up to date and makes sure all works is completed to standard. Very reliable and a credit to the Leyon portco team.
1/5
GoogleDO NOT ACCEPT NDO DEPOSIT PAYMENT. ALWAYS CASH! DON'T BE FOOLED
Dear Riccardo Ferracin, We value your feedback and sincerely appreciate you taking the time to share … More
5/5
TrustpilotExtremely Professional
In spite of some very slow responses from the buyer, Ammer Haroon from Portico was professional and always tried to go the extra mile to chase matters throughout the process. I would recommend Portico to any prospective buyer or seller. The same can be said of Portico's property management team, who looked after my property prior to the sale.
Dear Mr HoldenCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotPositive first time buyer experience
As first time buyers, we would like to thank Portico Leyton for getting us into our new home. In particular Tommy and Kelsee were friendly, helpful and professional throughout the whole process.
5/5
GoogleSaeeda was a brilliant Property Manager. Responded and actioned all of our requests as soon as we lodged them and made sure to check-in with us to make sure any works had been completed to our satisfaction. Made the renting experience incredibly smooth. Thank you!
5/5
GoogleAndrew Murphy at Clapham Branch was friendly and professional.He went above and beyond to get us our favourite rental property in a very short amount of time due to time contraints on moving. Andrew was really helpful throughout the process. I could not recommend Andrew and Portico enough and will be using them again when the time arises to find another place to rent.PositiveResponsiveness, Professionalism
1/5
TrustpilotExploiting desperation across the letting market
Exploiting desperation across the rental market in London, Portico squeeze every penny possible from tenants.
Dear R Smith We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
5/5
GoogleAmazing service! Portico agency is really well located, easy to find and really cute. Flora was our agent and with her help we got a really great apartment! She is very kind, reply fast to emails, our anxieties (haha) and did her best to everything to work out for us. All is very organised and well informed. I would absolutely recommend Flora and Portico services!!
5/5
TrustpilotNice people, great services !
Erick was amazing in getting us the best flat in the area at a really good price. Thank you so much !!
Dear Andrei,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAgne Jocaite was so helpful
Agne was so helpful when I had some questions and some requests. She spent a lot of time helping me and finding documentation. She also arranged for me to collect some keys; when I arrived everything was ready.I would like to say a big ‘thank you’ to Agne.
1/5
TrustpilotIn Shorts..... Not recommended
In short... Flat in Walthamstow, even though advertised wasn't available for veiwing for over a month of constant inquiring.All sorts of excuses why I was unable to veiw, from landlord unavailable to property key can't be located etc.I needed a place urgently at the time so was very frustrating waiting.... And as it turns out waiting in vain.Eventually property was no longer available.... (even when still being advertised) predictable.... lol😡
Dear Peter Oban,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotA 5-Star Experience: Integrity and Exceptional Proficiency - Letting Agent, Yves-Michel,
A 5-Star Experience: Integrity and Exceptional Proficiency,
Dear Rani We greatly appreciate your 5-star review and the time you took to share your experience with Yves-Michel and Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotCasey was so helpful and was so polite
Casey was so helpful and was so polite. He did a great job. Highly recommended.
Dear RiaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSian was super in helping us get our home. She even pushed me to go to this viewing when I wasn't willing to change my diary and thankfully she did and we got the place. Really professional and super responsive. Made the whole process was smooth and easy. Highly Recommend!!PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotAs a landlord i have been shocked by…
As a landlord i have been shocked by the poor service meted out by Portico. The problem is their business model; Portico took over Spencers lettings agents in Woodford Green, who were experienced and knew the job. Portico continued to take over lettings agents across London, then chopped staff to save costs. There are insufficient staff, staff always change, there is no consistency or ownership. The service given is very poor. Three times they failed to respond to directions to call out tradesmen to do work for my tenants. Each time they paid me compensation for me having to do the work myself. Eventually i had to report Portico to the Property Ombudsman. As a result they gave up the contract to me in January 2020, so now my tenants and i can breathe a sigh of relief. One problem though, they sub-contracted their "inventory service" to a rogue company that went bust in under ten months, so now i have no inventory - very important on check-out. Footnote: I had always said i would be happy to pay for their services but they consistently failed to deliver. From a tenants perspective they are a nightmare, too. Glossy, shiny office, smooth talking, but once signed up you can kiss good-bye to any efficiency or care. Avoid like the plague.Footnote: Thankyou for the reply from the CEO. Re. the inventory company- I looked them up and found them on Companies House, for the record. I think from your reply that you were generally concerned. However, the service being meted out by Portico seems unchanged- see the review dated March 15th from some poor tenants.
Dear Mr Wade,It has taken me a few days to gather all the information about this tenancy and I can see this did not run smoothly. I can only apologise for the errors that occurred and this is not the level of service that I or the company would expect. We have learnt from this experience and several of the members of staff connected with these issues are no longer with the company. We have also addressed some of the ownership issues of the Property Management department by moving from a centralised structure to having dedicated Property Managers based locally in each office. The inventory company you refer to was not a limited company so would not appear on Companies House. Having said that we are no longer using this company.Thank you for your valuable feedback which has enabled us to make sure this doesn't happen in the future and again I'm sorry that we didn't do better for you.Kind regards,Robert NicholsCEO Portico Property Limited
5/5
TrustpilotBest Viewing
Even though I did not take the property Erick has been the best agent I have experienced doing a viewing.
Dear Dino,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSamuel from Portico has been absolutely…
Samuel from Portico has been absolutely incredible. He has gone above and beyond to help us and we have never had to chase him for anything. Samuel has answered every query and where he hasn’t known the answer has determinedly gone about getting the answers for us!! He is super honest and helpful. Thank you so much Samuel couldn’t recommend you enough!
5/5
TrustpilotPortico Battersea Branch:
Portico Battersea Branch:Excellent service by Professional team with personal touch under the leadership of Medleen Brereton.Tenants were found for my flat after a week. All angles of property rental were dealt promptly with high standard & care. I noticed that all the staff work as a team, listened & addressed all my concerns promptly. Well done !!!
1/5
TrustpilotMay have gone under!
Not sure Portico are actually still trading, my son is a tenant and we have emailed several times left several voice messages and after two weeks no one has responded. I’d be very cautious using them.
Dear LisaWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
5/5
TrustpilotAdam was a star from start to finish
Adam was a star from start to finish! He worked so hard to help me sell my house and even when it sold he kept in touch and helped me get over the finish line. Can’t thank him enough!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
