Portico London reviews

★★★★★ 1/5

Trustpilot

The worst estate agent (which says a lot)...

The worst estate agent I've ever dealt with. They treat anyone who's leaving their properties TERRIBLY and are AWFUL at communication when you're in them.Everyone at the company seems deeply incompetent and their turnover of staff is second to none. It felt like we got palmed off on a ridiculous amount of people in our time at the property."Lacking in communication skills" is a generous term for them. The management and C-Suite need to do something about this company and if they don't, I look forward to their downfall. No flat or house is worth going through what me and many others have experience with Portico. Please don't make the same mistake we did.

Viv · 23 September 2022

★★★★★ 5/5

Trustpilot

Excellent Customer Service

Despite not being able to land the property that we wanted to rent I would like to absolutely place on record how helpful and supportive Annie Munday was in what has been a trying period.Annie responded to every phone message and email in a timely and professional manner, we will definitely be in touch with Annie and Portico in the future once we look to buy our next property in the Chigwell / Woodford Green area.

Brian · 8 July 2020

★★★★★ 5/5

Trustpilot

Spencer and Mark were absolutely…

Spencer and Mark were absolutely incredible. They made such a huge effort to sell our flat when previous estate agents had failed and made the whole process a lot easier and more pleasant. They went above and beyond and were always available on the phone for any help or advice needed, always professional and honest. They also managed to find us an amazing house to buy at a really good price and helped the process go smoothly. Thanks!!

Anneka · 3 September 2019

★★★★★ 5/5

Trustpilot

The renting experience with Portico

The renting experience with Portico Bloomsbury was very smooth and easy thankfully to the amazing Salma and her team (Tom)! I would highly recommend Salma, she was always extremely kind, honest, and efficient, and always available to answer all my questions. This has been my best renting experience since being in the UK!

Emma · 15 August 2023

★★★★★ 5/5

Google

REVIEW FOR MR. ANDREW MURPHY LETTINGS MANAGER, PORTICO 8TH FEBRUARY 2018 Mr. Murphy was responsible for organising the re-letting for 24 months of Flat 2 Neville Court from 5th September 2016. We are co-owners of Flat 2 and rely on Portico for management and letting of the flat. Mr Murphy was very professional and efficient and found us two new tenants. He provided relevant information about the proposed tenants which enabled us to approve of them so that the flat could be re-let promptly. Mr. Murphy drew up a new Tenancy Agreement for us to sign and he answered our questions concerning it quickly and clearly. We have had no problems to date with this tenancy and we are very happy with it. Therefore, we are entirely satisfied with Mr. Murphy’s service. John, Ingrid & Morwenna Smith

John · 19 June 2018

★★★★★ 1/5

Google

(Review by landlord) Shocking service. Nothing has been done correctly. From the flat being listed, every detail was messed up. Flat was listed in wrong area. Few viewings, and 1 application put forward late In the day. A day or 2 before tenants were due to move in, Portico told us one tenant had a ccj for not paying bills. With no notice, we felt backed into a corner. Sure enough the tenants (both) are in rental arears. We only found out because I called to chase this up. We have bought foxtons in to expect the flat. We left the flat 2 years ago newly decorated with a new bathroom. The bathroom is thick with black mould and has never been cleaned. Apparently the place also needs to be re-painted. We requested that these tenants be evicted. We were told via email noticed had been severed. A few weeks later I chased up; they had neglected to serve notice and did it that day. Aside from poor tenants and general flakiness, responsiveness to specific questions has left min to be desired, and we have had to chase down invoices for any works done. Strongly recommend you AVOID

Lottie · 19 June 2018

★★★★★ 1/5

Trustpilot

Stay away From Portico in Walthamstow!

I rented the property in Walthamstow and agreed to pay fees of approx £1100 (extortionate!!) for early settlement as part of the terms of the TA. However, on vacating the premises in accordance with agreement it's been 7 weeks now and I still haven't had my deposit back nor 3 weeks rent due back to me. Neither has anyone called me (Several requests by me) to explain why the delay. All I have is some old emails saying it's with accounts. Unfortunately looks like having to go to litigation on this one! Totally disgusting customer service - they take the money upfront (which is fine) but when it comes to refunding they are non-existent! How can they run a legit business in this manner. Be Very Aware!!! For deposit I have had to raise a dispute as this has not been released to me yet (zero reason for not releasing).

Devinder · 5 August 2022

★★★★★ 1/5

Trustpilot

When it came to renewing the tenancy…

When it came to renewing the tenancy they attempted to raise the rent by over 25%. From £1775 to £2400 than to £2100 than £1900 than to £1835 which was finally within the guidelines of the Retail Price Index, being a minimum of 3% and a maximum of 8% to £1835. No gas certificate for 2022, a failing front door for fire health and safety as there’s gaps all around the door and the closing safety catch is broken so the door would not close in the case of a fire, fire alarm in our flat hallway doesn’t work and if there’s a late payment they will call/email you in a disrespectful and harassing manner. All respect goes out the window and it turn more into a thuggery practice. I’m waiting for a bunch of tricks when it’s time to return my deposit and I’m expecting it. Door handles look like they’ve been drilled back on over 10x but they’ll probably say I done it. Poor property maintenance, poor customer services, unethical practices and harassment. If your going to pay a premium within the renting sector honestly avoid these lot.

Anthony · 29 July 2022

★★★★★ 5/5

Trustpilot

Great experience!

Jack has been amazing in his efforts to sell our property. Service has been outstanding from the point of valuation. The level of communication received from Jack has been superior to all other agents dealt with throughout this process. Instant feedback after every viewing has been greatly appreciated - and something rather surprisingly not all estate agents have grasped. Jack provides professional guidance when needed and is an absolute pleasure to deal with! Highly recommend.

Stephanie · 2 July 2020

★★★★★ 5/5

Trustpilot

Very pleased with Portico

I decided to put my house on Airbnb but found it too difficult to do myself. Portico offer a service to manage the booking and they have been excellent and arrange cleaners and linen too. Lara Goncalves has been brilliant with this, liasing with me about all enquiries and making sure that anyone wanting to stay in my home was entirely suitable. I would not have been able to do this without her.

Nigel · 15 January 2021

★★★★★ 1/5

Trustpilot

Avoid Portico

We rented 40a Cloudsley Rd N1 through Portico Islington for 6 weeks whilst we were having our own property renovated. Despite this being a short term let (and pre paid in full) they took a deposit equating to 5 weeks rent. They did a check-in but we never received a copy of the report. When we left this property on 28th of May 2022 their office was closed despite advertised as open so I put the keys through the letter box and emailed them stating this and asking when I might receive my deposit back, I never received a response. I chased this again on the 31st and once again I did not receive a response. I phoned later that week and the guy that answered the phone told me that they had in fact received the keys, but knew nothing about my deposit and the the lady we originally rented off would be back the following week and he would ask her. She finally emailed on June 6th to confirm receipt of the keys but ignored my question about my deposit. When I queried this again she said that the deposit would be released when the check-out report was completed. Since then we have been ignored and passed around repeatably. During our time at the property the boiler stoped working and portico sent someone to fix it. The plumber struggled to find the issue and even needed to remove part of the kitchen unit to discover the issue was low pressure. Portico is now saying it is our responsibility to pay the £200 call out fee. They tell us we need to pay, we ask for an explanation, and to show us where this was stated in our agreement and they do not respond. The again come back a few weeks later telling us to pay and again we ask for a further explanation. It's as if they want to keep going round in circles till we concede. On June 21st they emailed to say there was some missing items from the property. We responded to say that we never saw these items at the property and refer to the check in report and photographs and again they never responded so we have no idea if they are still trying to claim for these. On June 27th they stated they would release the undisputed funds and to date (Jul 7th) we are still waiting.Avoid Portico at all costs.

Caroline · 10 July 2022

★★★★★ 5/5

Trustpilot

Gergana an excellent agent guide me…

Gergana an excellent agent guide me through every process. I appreciate thank you Gergana and portico for approval into renting one of your apartment.Sincerely Nadata Burnett

Nadata · 13 February 2023

★★★★★ 1/5

Trustpilot

RUN Away from Portico

RUN Away from Portico They never answer at phone and emails I waiting weeks to sorted some maintenance issues. Arrogant people in all offices and branches They try to stop money from my deposit I left the property nice and clean . They give me the house full of rubbish, mould ,spiders everywhere and heavy dust all house I need to clean the house 6 hours in that day which I move in the property They robbers people after end of tenancies

Corneliu · 24 June 2022

★★★★★ 5/5

Google

We found our dream flat with Ziqi and it was such a smooth experience! She was very thorough and helpful with the entire process, a night and day difference from our previous experiences with London real estate agents. She even gifted us a sweet welcome home package on our move in day !

Elena · 28 June 2024

★★★★★ 1/5

Trustpilot

RUN from PORTICO....Worst Agency Ever

Run from PORTICO...RUN AWAY from them . They give me the house without cleaning i have to clean the house on my self 6 hours after I got the keys(spiders everywhere, mould everywhere, dust , proper messy). Maintenance problem never answer at phones and emails take few days for that . Change Gas Boiler in January in the middle of winter 1 month to do the job( never provide for us any electric heating i i need to buy my self).Booster water pump 3 weeks waiting for someone to attend the property and do the job for 1 hour only. Replace hob induction 2 weeks for 30 minutes job . I left the house clean and nice than give to me I got pictures, videos everything I can proof. I got 22 days still waiting for my deposit. They send me the check out report with some damages which was in the house before i move in . They try stealing money from the people this what Portico doesIm very disappointed and i never recommend them they are the worst agency in UK RUN AWAY FROM PORTICO 😤😤👎👎

Corneliu · 19 June 2022

★★★★★ 1/5

Trustpilot

PORTICO false professionalism BAD BROOKERS

I have several viewing wih them and they didn't send the offers to the landlords for a week, they make you rushing for viewings but after they are not responsive.My request were managed by two different agents, very unprofessional from the beginning; very kind for sure normal agent's attitude. They were not able to please my request with a budget of £1300.00 a month for a 1bedroom flat around Leyton, paid in advance for the year.I offer to pay a year upfront and they didn't find a deal with such circumstances.As landlord I won't give my property to this agency they make you loosing the rent of one month because they try to let the properties overpricing them to cover their agency fee.

ITengineer · 6 June 2022

★★★★★ 5/5

Google

I had the pleasure of buying my house through Luke Parle. A more unusual situation as I was based in Australia but Luke took all the stress out of it & was just a fabulous communicator so it all went very smoothly. When it came to sell Luke & his team at Clapham were in my mind the only people to use. I had the support of Jake & Luke throughout...you could say I was a very pushy seller and they stayed cool & calm throughout & advised and updated me regularly. If I had another house to sell I wouldn't think twice Portico are the only team to use! I bought my current house through another agent which was an awful experience but that was probably because I was used to being pampered by Portico!! Thank you Portico!!

Daisy · 19 June 2016

★★★★★ 5/5

Google

I have nothing but praise for the Portico team. From our viewing to the contract signing everything was very professional, efficient and timely. The staff we liaised with were welcoming, helpful and unbelievably patient! Must specifically say that Ivett was fantastic throughout the entire process, clearing up my worries and providing as much information as she could find out. The whole process of viewing the property to having the tenancy agreement signed took only 7 days, which is pretty swift considering all the separate things that need investigating and references to be obtained and studied. Would definitely recommend and would happily use Portico again.

Carolyne · 19 June 2016

★★★★★ 5/5

Trustpilot

Fantastic client care from Camden…

Fantastic client care from Camden branch - Ieva Sarkovska and Salman Peerally are both fantastic.

Anon · 23 October 2025

★★★★★ 5/5

Google

Dear Andrew We have collected the keys from your office. I must appreciate your team service on this regard.specially your self/ ziqi zhang and Flora. I would recommend your service to anyone who looking to get quick, professional and reliable service. Best of luck for your future endeavors. Thank you very much. Amila Warnakulasuriya

Amila · 27 May 2024

★★★★★ 5/5

Trustpilot

Kailene Grey was absolutely lovely and…

Kailene Grey was absolutely lovely and thoroughly professional. She answered all questions and was willing to provide any additional requested information. I'd highly recommend her as a broker.

Michael · 22 October 2022

★★★★★ 5/5

Google

Andy and the team at the Clapham branch have been phenomenal from start to finish in letting my property. From the outset we discussed competitive fees, Andy guided me through the best way to market and in the space of a fortnight being listed a professional couple had been vetted and accepted. With so much choice in the area it’s hard to know who to choose but without a doubt I couldn’t recommend Portico highly enough

Stephen · 19 June 2019

★★★★★ 1/5

Trustpilot

This company is irrensponsible to its…

This company is irrensponsible to its customers ,because they take money on the holding deposit after which you send a contract by e-mail such as that you can move to the proposed date , but when you get the time to move appear that will problems that will not allow you to rent the property ,and when you ask them for money back , they tell you that money does not return ,but before giving money ,I was not told this , hesitate this company for rent .

Ungurean · 20 April 2022

★★★★★ 1/5

Google

Hugely painful process to receive our deposit back, lots of ignored emails and missed calls. The deposit team still haven't replied to a single email of ours. Complete ignorance from the majority of staff (with the exception of Andrew who was helpful in the end) wouldn't recommend going with Portico in the future even if its the perfect property. Go and use a reputable brand!

Ed · 21 September 2023