Portico London reviews

★★★★★ 1/5

Trustpilot

Avoid at all costs.

Property was not cleaned during move-in. None of their numbers on their website actually work. Nice office doesn't cover their unprofessional team.Worst situation has been that 3 calendar months after moving out of one of their properties, Portico's Property Manager Charmaine Fernandes has refused to respond to my emails or phone calls regarding my deposit. Unresponsive during the quarantine and somehow just as bad before.They will effectively hold your money hostage and do NOT care a lick about their tenants.Avoid at all costs.

GG · 22 May 2020

★★★★★ 5/5

Google

Nattalei was really helpful and friendly throughout the whole process of renting a flat - she even went above and beyond in sorting out an accounting issue!

Lauren · 18 June 2023

★★★★★ 5/5

Trustpilot

Portico have managed the letting of our…

Portico have managed the letting of our Clapham flat for the last decade or so. Our daughter has just moved in so we no longer need Portico. Throughout that time we have been impressed by their efficiency and responsiveness. If we ever let it again we will go straight back to them. Jane and Andrew

Amanda · 18 August 2024

★★★★★ 5/5

Trustpilot

Best letting agent for landlords

The lettings department of my local Portico branch have been extremely helpful. Way before my property was ready to let, they gave me advice on so many things, with no pressure to even sign them up to let my property. Marc the manager is extremely knowledgeable and friendly and Helene in accounts is very efficient. I have never had to chase any rent ever! Everything is easy and transparent. Exactly what you want when letting your property.

Vicky · 28 January 2021

★★★★★ 5/5

Trustpilot

Difficult sale- handled with empathy

Portico sold our property that they also had managed. It was a difficult sale process but portico worked hard to keep us informed and updated where they could and also put the effort into chasing and following up the buyers side to get elements progressed. Shaun and his team took my many calls - often when I was frustrated and stressed and overall handled my questions in a calm and empathetic way, which I appreciated.

Charlotte · 22 June 2021

★★★★★ 4/5

Trustpilot

Working with Tom Houseman for Airbnb

Working with Tom Houseman on our Airbnb account bookings has been a nice and easy experience. Tom has been speedy in his responses, knowledgeable and accommodating to our requests during our first 8 bookings.Our only concerns during the first 3 months have been on 2 occasions where some misalignment with the cleaning company resulted in new tenants arriving to a less than perfect house. Not sure who or how but a little disappointing. That said, it was Tom who jumped in and took immediate action on both occasions resulting in happy tenants once again.

Nick · 21 February 2020

★★★★★ 1/5

Trustpilot

Woodford Daniel should work in Tesco stacking shelves

Not sure how too being....first impressions should have said it all, the Woodford branch are the worst I have ever dealt with or should I say Daniel was. From first phone call to enquire about a property for sale was told that I should not come view as it was close to selling, after forcing a viewing I was greeted by a lovely chap who told me it was no where near close to selling.I proceeded to make an offer and was then confronted from an angry Daniel because of our offer and then proceeded to call us liars and then interfered with our sale by calling our estate agent telling him we are time wasters and he should not sell our property for us.

Scott · 17 February 2020

★★★★★ 4/5

Trustpilot

IW review

I have rented my flat both as short let and Airb&b with Portico. Tom Houseman was absolutely excellent in managing of Airb&b and highly professional with guests and myself. I cannot but give me less then 5*.However this review doesn’t apply for Tom only but also other colleagues. Megan Squire also found successful first short term tenancy and is now reviewing the strategy for a second one. However her relationship with financial department is not very seamless since mistake get made in invoicing wrong and not agreed with Megan inventory fees in the contract we signed. Generally the part that invoices and the part that makes agreed contract with client needs improvement. Hence for this an overall 4* is an adequate review for Portico.

Anon · 12 February 2020

★★★★★ 5/5

Google

Had an amazing experience with Portico, certainly made things a lot less stressful and easier for me. They were all efficient and responsive, answering all my questions and advising me in accordance with what it is I was looking for. Flora was extremely helpful, doing a great job at showing me properties within my criteria. She definitely took on board everything me and my partner were after. Overall it has been an outstanding service all round, very professional, will definitely recommend and would be sure to use them again in the future. Thank you @porticoclapham

Ceyda · 10 December 2019

★★★★★ 1/5

Trustpilot

BLACK MOULD IGNORED

Urgent complaints regarding serious black mould ignored for over two years.

Megan · 10 January 2026

★★★★★ 5/5

Trustpilot

Outstanding service

We had the option to go with several letting agents when we finished refurbishing our property in Woodford Green and glad we decided to choose Portico as Chris and Ash have been really efficient, very professional and most user friendly throughout the process. They had tenants viewing the property the next day after the property was advertised and the first couple rented the property - the team at Portico made the process very easy. Would recommend them totally if you are looking to rent a property.

Jessica · 16 November 2022

★★★★★ 5/5

Trustpilot

Great service

Great service, Thank you Michael

Charlie · 28 August 2024

★★★★★ 5/5

Google

I thought that Portico did a great job of both renting out my property but also conducting open homes and finally selling it. Staff were polite, informative and provided constructive and timely feedback. …

Delia · 16 May 2025

★★★★★ 5/5

Trustpilot

First Time Buyers

Portico Leyton were great to work with, and guided us step by step through the process of buying our first flat. We had, just previously, had a bad experience with another agency so were feeling apprehensive and nervous about trying to buy another property, but team were really supportive and informative the whole way through. They were in constant contact, quickly responding to any queries we had via phone / email and they kept us up to date on all progress. We would definitely consider moving though them again in the future!

Sophie · 19 August 2019

★★★★★ 1/5

Trustpilot

Lies.

Becky was extremely friendly during the viewing and on all further phone calls relating to my purchase of the property (which has since fallen through). Unfortunately, her careless errors and subsequent lies have cost me the property, cost the seller money, and caused us both a lot of stress.After my offer was accepted, it became clear that Becky had made a careless error in her original email when she claimed the property was chain free even though it was not. This obviously makes a material difference to the situation and therefore I reduced my offer by a small amount. After a week of back-and-forth, and with other added complications not helped by Portico/Becky's involvement, I was told the seller had decided to instead accept the other bidder's offer because I was messing them around too much.I knew something didn't feel right about this and so I privately posted a letter through the door of the seller explaining what had happened and asking for some clarity on their version of events. The seller told me that Becky never admitted to her error, instead making up lies about why I had reduced my offer, and this is what inevitably lost me the house, and caused the vendors to instead choose a seller who had made a lower offer than me.Estate Agents already had a bad rep. It is not helped by cowardly acts such as this with absolutely no integrity or professionalism. I will never be using Portico again, and you should be wary if you do.

Adam · 13 August 2019

★★★★★ 5/5

Google

Saeeda Hamidi has to have been one of the most practical, thoughtful and efficient property management personnel I have dealt with in many years. She is polite and responsive over email (we live abroad and have never spoken or met in person) and gets things done and makes sure we can see the results. Thank you Saeeda.

Beverley · 18 June 2023

★★★★★ 5/5

Google

Nattalei was super helpful in securing our apartment, made the process easy and seamless including the process for an Aussie ex pat. Would recommend! Cheers

Tyrone · 18 June 2023

★★★★★ 1/5

Trustpilot

TENANTS STAY AWAY

TENANTS - IF YOUR DEPOSIT IS IMPORTANT TO YOU DO NOT USEPortico were completely negligent in the handling of our deposit return and we had to wait months to get it back. Bear this in mind if you value your deposit!After moving out of the property we were renting, they never bothered to pay us our deposit back or even contact us about how it was progressing. We had to process a claim through the tenancy deposit scheme (TDS). This took months. After kickstarting the process with TDS they had the nerve to try and take some of our deposit for extra professional cleaning (we had to pay £250 for a clean before we left) and unexplained damages (no evidence provided to explain what the damages were).I hope this review helps some renters out there. It’s a disgrace how agencies like this one get away with these behaviours and are allowed to continue to operate.

Kurt · 28 October 2022

★★★★★ 5/5

Google

My boyfriend and I were looking to move in together for the first time. We spoke with many agents who were very unprofessional and hard work to deal with and mainly who just wanted to push us to something we didn’t want. I saw a flat advertised online and spoke with Ivett who arranged the viewing for the next day. We immediately put in an offer and was told within 24 hours that we had been accepted. Very relieved after a stressful few weeks of unsuccessfully searching. Ivett was extremely professional and well organised throughout. The whole process was very smooth and easy. Would definitely recommend Portico.

Allana · 19 June 2019

★★★★★ 5/5

Google

Had an amazing experience with Portico, certainly made things a lot less stressful and easier for me. They were all efficient and responsive, answering all my questions and advising me in accordance with what it is I was looking for. Flora was extremely helpful, doing a great job at showing me properties within my criteria. She definitely took on board everything me and my partner were after. Overall it has been an outstanding service all round, very professional, will definitely recommend and would be sure to use them again in the future. Thank you @porticoclapham

Ceyda · 19 June 2019

★★★★★ 1/5

Google

We have a very frustrating experience with Portico in Clapham. Communication is poor throughout the process, with frequent delays in responses and little transparency. They failed to address critical issues like the heating and are …

Rocchina · 16 April 2025

★★★★★ 5/5

Trustpilot

Thank you, Annie…

I just wanted to say thank you to Annie Munday who really listened to our property requirements and was so helpful and responsive. We Unfortunately didn’t end up with the property we were interested in; however, we would most definitely hope to have Annie’s help in the future and would recommend her highly to anyone. We’ve talked to many property managers but Annie has been one of the best who actually listens. Thanks for all your help!

Kerri · 8 July 2020

★★★★★ 5/5

Google

I have now used Portico for well over a decade and have always found their service to be professional and reliable. The personal touch is very valuable and I know I can contact Andrew Murphy as well as his team if necessary, although any day to date issues are dealt with promptly and efficiently. Thank you, Portico.

Liz · 3 June 2024

★★★★★ 5/5

Trustpilot

It was a long drawn out process

It was a long drawn out process. An initial abortive sale of our property resulted in a 6 month relationship with Portico and especially Henry Felstein. Henry was a model of unflappability, kept us informed of every development and was a pleasure to deal with. He worked wonders making sure that our purchase did not fall through despite agitated vendors and inconsistent agents to deal with. All his experience ably assisted by Michaela and Matt saw us through.

Graham · 26 January 2020