Portico London reviews

★★★★★ 5/5

Trustpilot

Saeeda Hamidi-Clapham Office-London

Saeeda Hamidi-Clapham Office-LondonAfter the initial hitch in trying to get in touch with Saeeda, which I believe was probably due to an IT problem but resolved promptly by her colleagues who immediately passed on a telephone message to her from me, her handling of the heating issue at my propety was faultless. Efficient yet friendly, nothing was ever too much trouble, furthermore her skill in liaising with British Gas was paramount in resolving my issue so for these reasons, I can thoroughly recommend Saeeda as a Property Manager.

Isabel · 26 January 2021

★★★★★ 5/5

Trustpilot

Above and beyond the help I'd hoped for

Portico in general has been very helpful. Helene in particular has helped me out on several occasions. She helped my wife and I find a great place when first moving to London.On the day we moved out of our first house, the garage door broke. We clearly couldn't leave it like that for the new owners so we told them we'd handle it and contacted Helene for advice. Within a day she had a handyman looking at the garage and giving us options. Helene and Sonya kept us updated throughout the Christmas period and took care of everything.When I first spoke to them I was hoping for some advice but they just handled the issue completely, quickly and professionally far exceeding any reasonable expectation I might have had.

Dexter · 24 January 2021

★★★★★ 5/5

Trustpilot

Max and the Bloomsbury team were very helpful…

The Bloomsbury team were very helpful with my search for a place to let in the area. Max was knowledgeable and had the answers to any questions I had about lettings. I would recommend him for his professional service.

A · 30 June 2022

★★★★★ 5/5

Trustpilot

Communicative and honest

I'm still in the process of securing a sale via Portico, but would like to share that my experiences so far have been really positive. Dealing with Sean and Samuel has been great - both have been very communicative and honest, which is exactly what I was looking for in a new estate agent. The great thing here is that their honesty in how I should approach the sale of my property (in light of the current situation) has resulted in a recent influx of interest, and an offer! Hoping it all goes well from here on in, but either way I would really recommend getting in touch with Portico if you're in the business of selling your property in Walthamstow. Thanks!

Michael · 2 October 2020

★★★★★ 5/5

Google

Although we didn’t buy the property from Portico, my experience with them was fantastic. This experience was solely down to one of their agents called Sanyah. She was kind and caring and really honest. Always very responsive and patient throughout the process. This continued even though I chose to buy a property that another agent looked after. Thank you Sanyah.

Karl · 20 June 2023

★★★★★ 1/5

Trustpilot

I would give 0 if I could I have never…

I would give 0 if I could I have never had a successful interaction with them for the last four years of renting. Incompetent and it takes months to get a response despite calling and emailing multiple members of the team. Honestly do not know how they could have any 5 star reviews.

Jane · 7 October 2024

★★★★★ 5/5

Trustpilot

Jade and Portico are amazing

Jade was our agent at Portico and made renting the house of our dreams a reality. She put us first, made us feel top of her priority list and has made two friends very, very happy.We had all paperwork/legal bits sorted well in advance, and I can honestly say I have never felt more safe and secure going through an agent before. Thanks to Jade for all her work with us <3

Jasmine · 21 March 2022

★★★★★ 1/5

Trustpilot

AVOID AT ALL COST! HORRIBLE EXPERIENCE!

Since the beginning of the tenancy we encountered numerous issues. When agreeing on the flat with the letting agent, we signed the tenancy agreement for £748 per month, which after 2 days or so was changed by Portico and they emailed us with a change in rent per month to £800 as Landlord "wanted" more and earnt more before. We were unable to negotiate, as we had to move, and when Tenancy Agreement was signed, we felt like that it is too late to change things around. Just a few months after moving in, despite it being a "long term let", we received calls and emails saying that the landlord "changed his mind" and wants to sell the flat now. We therefore needed to go through the huge amount of stress and anxiety as nobody told us exactly what is going on, and how this will affect our contract. Additionally, we were without hot water and heating for more than 4 months despite it being a health and safety issue during the winter (our boiler missed an important part as per the engineer who came to check it, and was not able to complete the yearly gas certificate and test, as it was faulty and Portico/Landlord had no money to fix this urgently). At no point have we received an apology or a decent compensation for this from Portico. We decided to leave after a year, when our contract ended, however due to COVID19 we had to extend for an extra month, which happened after a long discussion, as they tried to force us to extend for another year!!! Needless to say that the rent would have increased of course! When moving out, I asked to be present when doing check-out inventory, but was greeted with Simon Martin, who were arrogant, rude, and belittling. They tried to keep all of our deposit £800, and even when trying to dispute with them, they were not listening, did not respond to emails or calls, and were not helpful at all. After a 2 month or so dispute process with TDS, thank God we managed to get most of our deposit back from this useless agency. Fellow tenants, please ensure if you at any point sign a contract with Portico, make videos and pictures when moving in, and before moving out. Otherwise the best is if you avoid at all cost. A total rip off, with unexperienced and unhelpful individuals, who will not care about your wellbeing and concerns.

Reka · 25 August 2020

★★★★★ 5/5

Trustpilot

Very helpful and efficient!

Lady (Walthamstow) was extremely helpful (and patient) with all of our questions. Very quick and efficient process; between viewing a property and signing a rental agreement it was less than a week and Lady kept us reassured throughout. Thank you, Lady!

Laura · 20 January 2022

★★★★★ 5/5

Trustpilot

Incredibly helpful and polite staff!

Samuel Johnson was incredibly helpful, polite and professional. The property I was enquiring about was no longer available yet Samuel immediately found me a similar property that met all my requirements. He even went a step further to check out all the requirements I would need for my particular circumstances and found an easy and achievable solution that would work for us. I really appreciated the effort he put in to accommodate us and help us find a home. I will gladly be using Portico again as my first choice when searching for homes.

Gillian · 14 August 2020

★★★★★ 5/5

Trustpilot

Great Customer Service

Runy and Erick made our new life in London happen. They were always very good at returning calls and helpful with communication between us and the vendors. Happy to recommend. Many Thanks

T · 3 February 2023

★★★★★ 1/5

Google

Becky was extremely friendly during the viewing and on all further phone calls relating to my purchase of the property (which has since fallen through). Unfortunately, her careless errors and subsequent lies have cost me the property, cost the seller money, and caused us both a lot of stress. After my offer was accepted, it became clear that Becky had made a careless error in her original email when she claimed the property was chain free even though it was not. This obviously makes a material difference to the situation and therefore I reduced my offer by a small amount. After a week of back-and-forth, and with other added complications not helped by Portico/Becky's involvement, I was told the seller had decided to instead accept the other bidder's offer because I was messing them around too much. I knew something didn't feel right about this and so I privately posted a letter through the door of the seller explaining what had happened and asking for some clarity on their version of events. The seller told me that Becky never admitted to her error, instead making up lies about why I had reduced my offer, and this is what inevitably lost me the house, and caused the vendors to instead choose a seller who had made a lower offer than me. Estate Agents already had a bad rep. It is not helped by cowardly acts such as this with absolutely no integrity or professionalism. I will never be using Portico again, and you should be wary if you do.

Adam · 20 June 2020

★★★★★ 5/5

Google

Sanyah and Sean at Portico have been brilliant with my recent flat hunting. Sanyah totally understood what I was looking for and my priorities from our first phone call and after a couple of viewings I found what I was looking for. Both Sanyah and Sean kept me updated through the referencing process and arranged meetings with the lettings company to best suit my availability and worked to the dates I requested. It has been pleasant to have such a professional experience with an estate agents as I have had some poor experiences in this area and they have given me piece of mind that my tenancy should run smoothly.

Jenni · 20 June 2020

★★★★★ 5/5

Trustpilot

Above and beyond!

Sean and his team go above and beyond when it comes to customer service, which is a the most important consideration when buying a property in the Walthamstow area, and the London more broadly. They ensure an honest and straight-forward purchasing process. Having had property viewings with a number of Portico's competitor agents, we found them to be incredibly aggressive in the way they market homes and hold bidding processes to unrealistically inflate prices. I did not find this approach ethical or customer friendly at all. With Portico, I was very pleased with their clean-cut approach. I would not hesitate to recommend Sean and his team to friends, family and those looking for a new home in the Walthamstow area.

Nishal · 10 June 2020

★★★★★ 1/5

Trustpilot

Avoid at all costs.

Property was not cleaned during move-in. None of their numbers on their website actually work. Nice office doesn't cover their unprofessional team.Worst situation has been that 3 calendar months after moving out of one of their properties, Portico's Property Manager Charmaine Fernandes has refused to respond to my emails or phone calls regarding my deposit. Unresponsive during the quarantine and somehow just as bad before.They will effectively hold your money hostage and do NOT care a lick about their tenants.Avoid at all costs.

GG · 22 May 2020

★★★★★ 5/5

Google

Good Service, willa defo recommend. James was beat

Rafal · 2 August 2024

★★★★★ 5/5

Trustpilot

Portico have managed the letting of our…

Portico have managed the letting of our Clapham flat for the last decade or so. Our daughter has just moved in so we no longer need Portico. Throughout that time we have been impressed by their efficiency and responsiveness. If we ever let it again we will go straight back to them. Jane and Andrew

Amanda · 18 August 2024

★★★★★ 5/5

Trustpilot

Best letting agent for landlords

The lettings department of my local Portico branch have been extremely helpful. Way before my property was ready to let, they gave me advice on so many things, with no pressure to even sign them up to let my property. Marc the manager is extremely knowledgeable and friendly and Helene in accounts is very efficient. I have never had to chase any rent ever! Everything is easy and transparent. Exactly what you want when letting your property.

Vicky · 28 January 2021

★★★★★ 1/5

Google

As I look at the reviews and can't help but feel hard done by at the fact that our experience was so poor. …

Tanisha · 16 September 2025

★★★★★ 5/5

Trustpilot

Difficult sale- handled with empathy

Portico sold our property that they also had managed. It was a difficult sale process but portico worked hard to keep us informed and updated where they could and also put the effort into chasing and following up the buyers side to get elements progressed. Shaun and his team took my many calls - often when I was frustrated and stressed and overall handled my questions in a calm and empathetic way, which I appreciated.

Charlotte · 22 June 2021

★★★★★ 4/5

Trustpilot

Working with Tom Houseman for Airbnb

Working with Tom Houseman on our Airbnb account bookings has been a nice and easy experience. Tom has been speedy in his responses, knowledgeable and accommodating to our requests during our first 8 bookings.Our only concerns during the first 3 months have been on 2 occasions where some misalignment with the cleaning company resulted in new tenants arriving to a less than perfect house. Not sure who or how but a little disappointing. That said, it was Tom who jumped in and took immediate action on both occasions resulting in happy tenants once again.

Nick · 21 February 2020

★★★★★ 1/5

Trustpilot

Woodford Daniel should work in Tesco stacking shelves

Not sure how too being....first impressions should have said it all, the Woodford branch are the worst I have ever dealt with or should I say Daniel was. From first phone call to enquire about a property for sale was told that I should not come view as it was close to selling, after forcing a viewing I was greeted by a lovely chap who told me it was no where near close to selling.I proceeded to make an offer and was then confronted from an angry Daniel because of our offer and then proceeded to call us liars and then interfered with our sale by calling our estate agent telling him we are time wasters and he should not sell our property for us.

Scott · 17 February 2020

★★★★★ 4/5

Trustpilot

IW review

I have rented my flat both as short let and Airb&b with Portico. Tom Houseman was absolutely excellent in managing of Airb&b and highly professional with guests and myself. I cannot but give me less then 5*.However this review doesn’t apply for Tom only but also other colleagues. Megan Squire also found successful first short term tenancy and is now reviewing the strategy for a second one. However her relationship with financial department is not very seamless since mistake get made in invoicing wrong and not agreed with Megan inventory fees in the contract we signed. Generally the part that invoices and the part that makes agreed contract with client needs improvement. Hence for this an overall 4* is an adequate review for Portico.

Anon · 12 February 2020

★★★★★ 1/5

Trustpilot

BLACK MOULD IGNORED

Urgent complaints regarding serious black mould ignored for over two years.

Megan · 10 January 2026