Portico London reviews

★★★★★ 4/5

Trustpilot

Friendly letting agent, helpful service

The letting agent Lauren was very friendly and helpful throughout the process and provided excellent communication. She wasn't too pushy as well when we were slow with things. There were a few frustrations with the process, primarily a couple of broken furniture pieces which were not made aware to us in advance of signing and works not being sorted until after we moved in, but on the whole the property side of things went very smoothly and we are very pleased with the house!

Jack · 26 October 2021

★★★★★ 1/5

Trustpilot

Avoid at all costs.

Once again I'm forced to edit my review after them begging me to change it to a good one in the first place. Avoid this company at all costs. Terrible work ethic, unprofessional and rude. I feel like I'm talking to a politician with their scripted answers and careless replies. Not only did they allow me to move into a disgusting unclean flat full off the last tenants rubbish hidden in the basement. But after doing things like taking days off work so they could service the boiler which they assured me was a routine check it was revealed shortly after they were in fact doing it to get me out of the property and completely lied about the purpose. After which they threaten me with their contract, cherry picking parts that suit them and trying to lie to me again. Holly is both rude, uncaring and arrogant, I've asked them to wait till Thursday for a evaluation as I'm not there and my disabled cousin is on his own and would be very stressed with unknown people trying to come in, yet they continue to harass me with emails saying they will break in without me there, even though I have 2 whole months till I move out. Absolutely disgusted with how I've been treated by Holly Pearson.

Dan · 25 October 2021

★★★★★ 5/5

Google

Brilliant customer service by Gergana Petrova and Emily Waldron. They both helped me throughout the process, Gergana was available at any time happy to answer all of my questions patiently. Emily provided excellent customer support explaining in detail every single thing about the legal requirements. Both Gergana and Emily were very responsive. Thank you so much! Highly recommend! Thanks to the the team of Portico

Margarita · 20 June 2023

★★★★★ 5/5

Trustpilot

This review is for Salman Peerally from Portico, Camden

Salman provides an excellent service very professional and friendly at the same time. He was always on hand to answer any questions I had. Fabulous service from start to finish. I highly recommend Salman Peerally to anyone looking to let or rent.

Guranda · 15 August 2022

★★★★★ 5/5

Trustpilot

Excellent team at Hammersmith portico

Excellent team at Hammersmith portico , great attitude and helpful. The staff are professional, get full support and advice adequately and efficiently. Erick has been very helpful in helping us find the right place to rent and he ticks all the positive boxes.

Jennifer · 25 June 2022

★★★★★ 1/5

Trustpilot

Incompetent

All we have had with the Portico Leyton team is issue after issue over the span of two years. They have zero respect for their renters and they enable unethical landlord practices and behaviour. Avoid this agency at all costs if you want to be respected as a renter. The incompetence of their property management team is absolutely shocking.

Millie · 17 September 2024

★★★★★ 5/5

Google

It was a pleasure working with James, Yev and Tauqeer. They made my moving in Tottenham smooth, and i will definitely go to the Pórtico next time.

Glorianny · 16 October 2025

★★★★★ 1/5

Trustpilot

Re Portico Clapham Common office

Re Portico Clapham Common office. Rented a property from portico for a year. When we moved in it was not clean at all. Found mouse droppings, which was reported but not believed until we actually saw the mouse. Did not give us a complete inventory. Actually gave us an inventory for the wrong property. After telling them they did nothing about it. Not really an issue as tenants but the landlord was annoyed. At the end of the tenancy had to chase multiple times to try and find out what was happening as no clean or inventory had been done on move in. Just got told they would get back to us. Still went through all the usual processes without actually having discussed with us what was going on, or communicating to their own staff. Honestly the most incompetent and useless estate agents. If you’re renting it’s fine as they do nothing to confirm the state of the property on move in, but if you’re a landlord definitely not ideal and would complete avoid! I cannot stress enough how incompetent and useless they are as estate agents.

Gareth · 4 September 2021

★★★★★ 5/5

Trustpilot

Estate Agents that go the distance

We listed our property with the Leyton branch. From the get go their service was great. Both Mark and Michelle were great a getting viewings booked in, confirming bookings and hosting bookings. They fully understood our need to secure a certain amount for our property so that we could continue or journey. We had early offers but couldn’t accept as they were too low. They were patient and understanding and did all they could to secure us more bookings. When we sold our property they were right there with information support and guidance. Michelle was great at helping me chasing solicitors , estate agents, the lot. You name it she was there, a real trooper, cold not have got through the last couple of months with her. She had my back the whole way in what was quite honestly so stressful because of other professionals!Thank you

Miss · 2 September 2021

★★★★★ 5/5

Trustpilot

Best estate agents I’ve ever used

Sasha and his team have been excellent - from the valuation of our property to the exchange of contracts. Through their network of potential buyers, they had organised 12 viewings and we sold our house within a week. They have been at our side every step of the selling process. I would not hesitate to recommend them.

Gordon · 19 December 2023

★★★★★ 5/5

Trustpilot

Excellent Experience

Imran my sales advisor was so efficient throughout the whole process of buying my first home. Really appreciate him taking my calls on weekends and promptly responding to all my questions. Will surely recommend Imran and Portico after a wonderful experience!

Sarita · 29 July 2022

★★★★★ 5/5

Trustpilot

Brilliant Estate Agents

I have rented for several years through Portico and have recently sold the property. I can only say good words for the greats service I have received over the last few years. Prompt replies to any queries and friendly and helpful staff. I would like to give a special mention to Sean Hewitt in your Walthamstow Branch. He has always been a very efficient, friendly and helpful gentleman on any occasion I have had to contact him and I would like to thank him for all of his help for the last several years. Definitely a credit to Porticio !

Debbie · 1 July 2021

★★★★★ 5/5

Trustpilot

Great client service

I recently put my property up for rental and have to commend one person in particular. Jade has the best customer service I have experienced in a long time. Renting my property was stressful and emotional but Jade managed to help me navigate that by being friendly, helpful and most of all with great communication. No question was too small for her and if it wasn't something she could control/ crossed over into other departments like finance or management, she found out and made sure she responded to me in a timely fashion.I suspect Jade has a lot of rentals to sort out and get to a point where they are taken over by a property manager but she never made me feel that I wasn't important and a valued client. Jade is an asset to Portico and could teach others in the team how to deliver excellent client service. I couldn't recommend Jade more!

Robin · 25 June 2021

★★★★★ 4/5

Trustpilot

Helpful and considerate

Bilal was very helpful and considerate of our situation (lost both parents within 2yrs so having to sell a family home which has been with us for 42yrs). He was informative also and aware of current market conditions.

Yunus · 28 October 2022

★★★★★ 1/5

Trustpilot

We rented a property from Portico in…

We rented a property from Portico in 2019 and from beginning to end it has been an issue. Rupa who showed us the flat was disorganised and sloppy. But we didn't realise the worst was to come. Upon entering the flat we were hit with the pungent smell of urine and found a flat that was basically in a state that it should not have been let to us in. We requested a professional clean which had evidently not been done and we were dismayed to hear our landlord was charged £300 for this as this house was no cleaned to any standard. While we appreciate that the house was trashed by the previous tenants it appears no cleaning was done. Additionally we should have been notified that it was in a terrible state to allow us or the land lord to arrange further cleaning. We have established that the previous tenants had a dog living in the house that was urinating on the carpets, there was urine (animal and human) and animal faeces on the walls which we had to clean off as well an animal faeces left on the balcony. Had one of us had an allergy animals this could have been more serious. The mattress that was left for us to sleep on was also soiled and it appears faeces was wiped on this too. I dread to think what the state of the other mattress was if it was deemed bad enough to be removed. Additionally we found black mould throughout the house, which is a health hazard, again I know this isn't the responsibility of Portico however we should have been notified to allow us to make arrangements. Everyone we dealt with at Portico was dismissive of our complaints (Melissa, Kristian) and I had to escalate this to regional director, Sophie who eventually apologised and refunded our admin fee. There was more difficulty to be had with Portico upon check out. Our landlord provided them with the check out report and advised to refund our deposit in full. Then we heard nothing... I then chased up with Spyros, Simon and my email was ignored. I chased again almost a week later with Melissa in copy and received a curt response from Simon stating Portico did not hold the deposit and it was basically not their problem. Our deposit was in fact held with Portico and I provided copies of emails detailing this. We were then contacted by the deposits team to organise the refund. No apology for the delay or confusion in process from Simon or Spyros. I would never recommend Portico to anyone, avoid them if you can and if you can't be prepared for terrible customer service.

Lauren · 12 May 2021

★★★★★ 5/5

Trustpilot

Portico Fulham- very kind gesture

I accidentally sent what was meant to be a surprise gift for my friend to the Portico Fulham office instead of her own address. When I got in contact, office manager Molly went out of her way and personally delivered the gift to my friends address as to not spoil the surprise! A ridiculously kind gesture which was very much appreciated. I was not familiar with Portico but will definitely be using and recommending them in the future.

Amy · 23 September 2021

★★★★★ 5/5

Trustpilot

Michael delivered exceptional service…

Michael delivered exceptional service by showing us a range of properties that perfectly aligned with our criteria. He consistently kept us informed of any developments and maintained a high level of professionalism throughout the entire process. Thanks to his diligent efforts, we were able to find a wonderful place to live. We sincerely appreciate his support and expertise.

Ythan · 28 August 2024

★★★★★ 5/5

Trustpilot

Annalise Hutchinson managed our…

Annalise Hutchinson managed our bathroom renovation and we simply could not have asked for a better experience. She was super professional from start to finish. Annalise is very warm and friendly and was attentive / highly responsive throughout the entire process. She made regular site visits to ensure we were happy and that the progress was on schedule. She was realistic about what we could achieve on our budget and also with time frames. Thank you Annalise !

Sarah · 23 August 2021

★★★★★ 5/5

Trustpilot

Really got the job done

Portico were great when it came to getting our flat sold, particularly Daniel and Natalie. They did exactly what they said they were going to do at every point, and made the whole process much easier. Thanks!

MG · 2 November 2022

★★★★★ 5/5

Trustpilot

Impressed with Megan Buchel

I recently had my first email exchange with Megan Buchel who is the person responsible for managing our property. I had asked her a number of questions spread across 3 emails, asked one question twice, and in one of my emails had accidently put some misleading information. I was really impressed that she answered all the questions in full, at the same time making me aware of my misleading question. In my experience this is pretty rare and as a first impression I have to give it full marks.

Chris · 17 April 2023

★★★★★ 5/5

Google

Very happy with the service from all staff but especially Ammer. Helpful every step of the way. Still in the middle of the process but very satisfied so far

Eilish · 24 February 2025

★★★★★ 5/5

Trustpilot

Efficient Phone Communication is Key

My working relationship with Portico goes back 11 years from Spencers time. I always find them professional and responsive. Although it is getting hard to get hold of some of them by phone (which I prefer as a personalised way of communication instead of cold emails) Marc continues to be excellent communicating promptly and addressing all the issues arising renting the flat in these difficult conditions. I recommend working with him as he gets things done! Similarly, Lara is great for solving many issues communicating by phone to speed up the process.

Basel · 9 February 2021

★★★★★ 4/5

Trustpilot

Woodford office

Annie has been amazing very helpful and sincere.The first agent I dealt with which I won’t mention was quite rude and it seemed to be so hard to get things done when things went wrong in the flat and there were a few things that did! I’m just grateful I had a fantastic landlord who stepped in to help. But Filiberto has also been good throughout my tenancy and they were flexible due to the current Covid situation. Not the most easiest of tenancies but I would still recommend

Amy · 7 February 2021

★★★★★ 5/5

Trustpilot

Ieva from Portico

Ieva from Portico I've been letting my flat through Portico for about 2 years now, and everyone I've encountered at Portico from the very first showing has been lovely. (Thanks in particular to Claudiu for helping me with everything during that process!) I've communicated with Ieva about my flat over the past year and she is always prompt in getting back to me and so very helpful with any issue I've had. She consistently goes above and beyond to deliver great service and can always fix any problem or help out with any request. I would highly recommend Ieva and Portico without hesitation.

Whitney · 29 January 2021