5/5
TrustpilotTitle. Charlene at Portico
I recently dealt with Charlene at portico. I found her to be professional and extremely helpful. Highly recommended.
Trusted Agent profile · London
Portico London reviews
★★★★★
1,305 reviews across 2 platforms
163-165 Hoe Street, London, E17 3AL
Portico's office in London, at 163-165 Hoe Street, is rated 4.2 out of 5 across 1,305 reviews on two platforms, including 246 Google reviews rated 4.4.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExtremely professional and personal…
Extremely professional and personal service, thank you Ieva Sarkovska for a fast, efficient and painless resolution to issues.
5/5
TrustpilotWell Done Portico
Portico has been my letting Agent for a number of years providing a full management service most successfully in every respect. In particular I would mention Spyros who has negotiated many new and renewed letting agreements for me with care and attention to detail and with the requirements of both tenant and landlord in mind which achieves satisfactory arrangements for both parties.
5/5
TrustpilotGood Service
We are happy with their service, Spyros has been really helpful managing our renewals.
5/5
GoogleAmazing fast service!!
Agent replied · 22 December 2024
Dear Tyjhan Cabey Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHighly, highly recommended!
Alexandra Galla is thorough and knowledgeable. Thank you for all your help and support.
1/5
TrustpilotAVOID AT ALL COSTS
Never dealt with such horrendous estate agents in my 10 years living in London and that's saying something!! The Portico Walthamstow team were rude, shameless and aggressive in their approach (I have the emails to back this up!) making our purchase process unnecessarily stressful from start to finish - piling unnecessary pressure on everyone in the chain on a weekly basis. AVOID AT ALL COSTS!
5/5
TrustpilotSean Hewitt was professional and…
Sean Hewitt was professional and friendly; experienced and very helpful. Highly recommend!
4/5
TrustpilotThe service is prompt and efficient
The service is prompt and efficient. The only slight inconvenience is that at times there seems to be a fast turnover of staff and I lose track of who is dealing with my property. On the other hand this reflects the fact that most of the time they get on with managing the flat reliably so I have little need to contact them! Thank you.
5/5
TrustpilotGreat service
Salman from Portico made the whole move in process feel nice and smooth. Amazing experience!
Agent replied · 19 June 2024
Dear Aleksandr,This is exactly what we like to hear from our tenants! We are pleased that Salman has made the move in process nice and smooth for you. We hope you both enjoy your new home together! All the best,Adam
5/5
TrustpilotSean was really helpful from start to…
Sean was really helpful from start to finish. Thanks 😊
5/5
TrustpilotSpyros has been very professional and…
Spyros has been very professional and helpful to manage our AST renewal process.
5/5
TrustpilotDealt with Helene in accounts very…
Dealt with Helene in accounts very helpful and understanding during a difficult time
5/5
GoogleSean was fantastic, did everything in his power to make sure we moved on time.
5/5
TrustpilotHighly recommend Charlene for all her…
Highly recommend Charlene for all her hard work during my renewal at Portico. Very professional service.
5/5
TrustpilotKurmanjan Omurzhakova
Kurmanjan Omurzhakova is my very efficient accounts manager and I'm extremely satisfied with her service. AM
5/5
Trustpilotthey got stuff done quick
they got stuff done quick, easy to reach, and everything was in good order. salman was friendly to work with
Agent replied · 19 June 2024
Dear JoeWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
1/5
TrustpilotIf I could give 0 stars I would
If I could give 0 stars I would. As a tenant renting a property through Portico I would definitely advise avoiding them. They charged very high fees (before the new act made them illegal) and offer absolutely no support whatsoever. No inventory, no formal check-in and terribly written contracts. They are honestly the most unprofessional and untrustworthy agents I have ever come across.
5/5
GoogleI’ve been in touch with many estate agents over the last couple of months and Portico’s team have really stood out. I have slightly unusual circumstances and James, Gergana, Meg and Sean have been really engaged, proactive and supportive. Thank you all!
5/5
TrustpilotAn absolutely well organised and…
An absolutely well organised and structured agency and easy communication. Tom Newman as my agent was always polite and took time for my concerns. I can recommend him to anyone and have never had such a great agent before.
5/5
TrustpilotSmooth Process Start to finish!
Sanyah was super helpful, very friendly and very efficient. Smooth process start to finish.
5/5
TrustpilotVery helpful
Very helpful, Tom Alsopp was very helpful and efficient over the phone.
5/5
TrustpilotProfessional
Professional, no nonsense Estate agents.Great promt service handling the sale of my houseI would definitely use them again
Agent replied · 19 June 2024
Dear Paul,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI have had a great experience with…
I have had a great experience with portico, special thanks to Saeeda.
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