Every review we hold for the London office, from every platform, shown as written. First names only.
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1/5
TrustpilotThey gave our flat to someone else!
A week before moving in, they lost us the flat!
Molly Β· 14 October 2025
Agent replied Β· 23 October 2025
Dear Molly Watkins, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If youβd like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team
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5/5
TrustpilotBrilliant and friendly service!
Sanyah has been an absolute delight from the first moment she met. In the entire time I've spoken to her throughout the moving process she has been nothing but welcoming, patient and understanding of every little question and concern I had. I genuinely cannot think of someone better to have handled my move and I would go back to her in a heartbeat for my next move.
David Β· 30 September 2020
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5/5
TrustpilotSalman has been a pleasure to work
Salman has been a pleasure to work with. Reliable, efficient and always happy to help. I highly recommend Portico.
Samantha Β· 21 February 2023
Agent replied Β· 19 June 2024
Hi Samantha,Thank you for the recommendation and for taking the time to write the review, it's always appreciated by Salman, myself and the wider team. Thank you for once again trusting us to look after your property, we know the new tenants are super excited to move in and make it their home.All the best,Adam
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5/5
TrustpilotHelpful and great service
Salman is an amazing estate agent. He made moving into my first home easy and smooth with great communication.
Molly Β· 17 February 2023
Agent replied Β· 19 June 2024
Hi Molly,Thank you so much for leaving this great review. We're super pleased that Salman made the moving process smooth for you both! We wish you all the best in your first home together!Adam
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1/5
TrustpilotThieving and deceitful.
Sheikha Β· 12 December 2025
Agent replied Β· 24 December 2025
Dear Sheikha Alrumi
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
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5/5
GoogleAside from being knowledgeable, polite and incredibly helpful throughout, Sean and his team at Portico made the process of renting out our property as quick, simple and easy as we could have hoped for.
We will definitely use them again and highly recommend them.
Patrick Β· 24 August 2023
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5/5
TrustpilotVery efficient service
Very professional and efficient service from property viewing up to completion. Imran is always prompt to respond and managed the process really well.
Ge Β· 31 August 2022
Agent replied Β· 19 June 2024
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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5/5
TrustpilotDuring my search to rent a property
During my search to rent a property, I was frustrated as I always find moving difficult. Lady was a great agent and made the process easy, she supported me with my search and found me the perfect property to meet my requests. She was very professional and polite throughout and I will definitely be using portico going forward.
Dear Β· 1 April 2022
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5/5
GoogleAn amazing and well-organised team. Special mention to Gergana Petrova the letting consultant; really professional and quick to respond to my many questions since am new to the process. Many thanks to Sean Hewitt as well for assisting with the initial process. Happy client π β¦
Adrian Β· 20 June 2023
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5/5
TrustpilotBrilliant
Salman was really helpful and made the process of finding a flat so much easier for me and my friends. Great customer service here
Anjali Β· 30 June 2022
Agent replied Β· 19 June 2024
Good morning,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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5/5
GoogleI deal with Shaun and his lettings team at Walthamstow office and find him efficient and friendly. He is very knowledgeable and his advice has always paid off
Robert Β· 13 March 2025
Agent replied Β· 23 August 2025
Dear Robert Itzcovitz
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
TrustpilotExcellent Customer service
Portico have been managing my properties and I must say that I have received excellent customer service so far. They have found good quality tenants who have been in my properties for a while now. Andriana is a great asset to the company, she is always happy to help with any queries and very knowledgeable. Would definitely recommend Portico to any landlords out there!M. Nguyen
N Β· 2 December 2020
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5/5
TrustpilotExtremely impressed with Portico as aβ¦
Extremely impressed with Portico as a company and in particular Christos Athanasiou. The most approachable and professional agency I have used. I have just made a major relocation from Southampton and Christos made the process so seamless. This has made the entire experience less stressful. Christos is extremely supportive, reassuring and communication has been excellent and efficient throughout. Highly recommended.
Leah Β· 16 November 2021
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5/5
TrustpilotProperty management
I have used Portco for over 7 years as a landlord. Property manager Alice Franco Do Amaral has been so helpful whenever I put in a request for works to be carried out on the property, she keeps me up to date and makes sure all works is completed to standard. Very reliable and a credit to the Leyon portco team.
Nick Β· 9 September 2021
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5/5
TrustpilotPositive first time buyer experience
As first time buyers, we would like to thank Portico Leyton for getting us into our new home. In particular Tommy and Kelsee were friendly, helpful and professional throughout the whole process.
Nina Β· 19 April 2024
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5/5
GoogleThis Agent are fantastic. Helps as all the way with signing for new tenancy . Sean , James are the best team at Portico. I would recommend this agent to everybody . They really very professional people . Big thank you .
Barbara Β· 24 July 2024
Agent replied Β· 22 December 2024
Dear Barbara Borowska
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleGreat job Yevhenii ,nice offer !!!
ΠΠΈΠΌΠ° Β· 24 October 2025
Agent replied Β· 23 November 2025
Dear ΠΠΈΠΌΠ° Π‘Π°Π³Π°ΠΉΠ΄Π°ΠΊ
We greatly appreciate your 5-star review and the time you took to share your experience with Yevhenii. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
TrustpilotNice people, great services !
Erick was amazing in getting us the best flat in the area at a really good price. Thank you so much !!
Andrei Β· 25 June 2022
Agent replied Β· 19 June 2024
Dear Andrei,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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5/5
TrustpilotAgne Jocaite was so helpful
Agne was so helpful when I had some questions and some requests. She spent a lot of time helping me and finding documentation. She also arranged for me to collect some keys; when I arrived everything was ready.I would like to say a big βthank youβ to Agne.
Sue Β· 6 February 2023
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1/5
TrustpilotIn Shorts..... Not recommended
In short... Flat in Walthamstow, even though advertised wasn't available for veiwing for over a month of constant inquiring.All sorts of excuses why I was unable to veiw, from landlord unavailable to property key can't be located etc.I needed a place urgently at the time so was very frustrating waiting.... And as it turns out waiting in vain.Eventually property was no longer available.... (even when still being advertised) predictable.... lolπ‘
Peter Β· 15 June 2022
Agent replied Β· 19 June 2024
Dear Peter Oban,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
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5/5
TrustpilotA 5-Star Experience: Integrity and Exceptional Proficiency - Letting Agent, Yves-Michel,
A 5-Star Experience: Integrity and Exceptional Proficiency,
Rani Β· 8 October 2025
Agent replied Β· 23 October 2025
Dear Rani We greatly appreciate your 5-star review and the time you took to share your experience with Yves-Michel and Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
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1/5
GoogleIf you're looking for a place to rent, simply don't use this agency.
My experience, especially with its manager Sean Hewitt, is something to avoid due to his remarkable lack of professionalism.
From shouting on the phone to abruptly hanging up, or engaging in behavior resembling bullying while expecting me to accept illegal and unethical conditions during the tenancy agreement signing process.
Seeing some other comments here, I can see I was not the only one. Its best if Portico reviews and give extra training for professionalism to their employees, with a particular focus on branch managers.
Edit: I don't think maintaining professionalism when dealing with landlords or sellers, from whom one is receiving payment, is an issue for anyone working in the estate agency business. Comments like these shouldn't even be a consideration. When interacting with third parties from whom one isn't directly earning such as with renters or buyers is when one's professionalism should be evaluated. In addition, how we treat people we don't personally benefit from reflects our integrity and character.
Namik Β· 21 March 2024
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1/5
GoogleCompletely unresponsive to us needing to contact the landlord of a property they manage (to serve party wall agreement). Ignored several emails.
GuyGrimshaw Β· 25 April 2025
Agent replied Β· 10 August 2025
Dear Guygrimshaw,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
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5/5
TrustpilotCasey was so helpful and was so polite
Casey was so helpful and was so polite. He did a great job. Highly recommended.
Ria Β· 20 February 2023
Agent replied Β· 19 June 2024
Dear RiaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
